Planet Fitness

I was in the 30 minute area because I don't want to be near the "Muscle Heads". I sat in the chest press machine and the Muscle Head seated in the curl machine yelled at me- "Hey, I was getting ready to use that" I said, "Excuse me, that's not how the 30 minute area works" Muscle Head then called me an [censored]. Cross words ensued so I got the employee Noah involved to explain what the rules are. After Noah left the Muscle Head started up again, that's when I realized that Noah did NOT explain as he should have. Then when I talked to Noah a little later, he accused me of lying. I gave him a piece of my mind and he said "Why don't you go to another gym"- I left in shock. The next day I spoke with the Manager, Ms Lighty and she stuck up for her employee Noah (of course). She then sent me a blistering email to explain all my wrong doing. She was hell bent on protecting Noah so I quit Planet Fitness. Planet fitness advertises for people like me that are NOT muscle heads but it's not true. They sided with the member that broke rules of the 30 minute area AND broke the rule of NO cell phones in the workout areas.
I would recommend that you stay away from the Columbia PA branch, the employee and manager SUCK

To whom it may concern-
I enjoy the 30 minute workout area because you can switch machines on a timer. I entered the area at approx 5:00 PM on Sat 10/26/19. I sat in the chest press machine and a guy across the room in the curl machine stated "Hey, I was getting Ready to use that Machine" so I replied "This is the 30 minute workout room, you do a machine and move on", he proceeded to call me an [censored] so I told him we needed a PF employee to get involved.
The only employee available was 16 year old Noah. He confronted the other man and was talking to him. I had hoped that he would explain the rules of the room but whatever he told him, it didn't work.
The guy was camped out at the curl machine for 20 minutes like it was a free weight area. I asked the guy if he understood how it works and again he called me an [censored] so a bit of a shouting match ensued.
I continued my workout in the 30 minute area and when he finally left the room, I was able to use the curl machine.
I spoke with Noah as I was getting ready to leave and told him I was filing a formal complaint. Noah told me he had talked to the guys in the back and that they (friends) told Noah a different story and Noah told me point blank that he didn't believe me and that if I didn't like it, I could go to another gym.
Not sure why a 16 year old is left alone to watch over the gym, he's too immature and ill equipped to deal with conflicts. I don't appreciate being called a Liar. There is a sign as you enter the 30 minute workout area that explains that the room is designed for 30 min workout ONLY and staff keeps an eye out.
Not only was I confronted by a hostile gym member but even after it was explained to him he STILL did not follow the rules because he stayed on the curl machine for an additional 10 minutes after it was supposedly explained.
Noah did not handle the situation well, he called me a liar and was ready to have me quit the gym. This is unacceptable and I will leave Planet Fitness if this can't be resolved- I joined because it's supposed to be a No Judgement zone and that Muscle Heads are not there. Your employees are supposed to make sure that everyone knows the rules, especially when a sign is posted.
David Whalen [protected]