Planet Fitness

I joined planet fitness in Drexel Hill for the purpose of using massage chair and hydrotherapy bed for my daughter with Down Syndrome.
In the past, the massage chairs were in a well lit area with big screen tv.
On our first visit, we asked to use therapeutic equipment.
In the past they hydromassage room was for one person with a door to close for privacy.
We were in a dark room with 2 massage tables and adjacent room totally dark with 2 massage chairs.
While on the massage bed, another client came up to my daughter and I and started making remarks about her.
"She is in very bad health"
Of course, I said, thats why we are here.
Then he proceeded to do some strange things putting a spell on a bottle of water. He told us to drink it. This is all while we are in the therapy room.
Next he proceeded to show my daughter, who is abuse victim, exercises for ti chi.
At that point I redirected my daughter to the massage chair when the manager B.G. came in and told the man he was inappropriate and redirected him out of the room.
"I did not touch her. I did not touch her." he kept saying.
Needless to say both my daughter and I were totally affected by trauma.
The manager did a good job.
However, we are too afraid to return to Planet Fitness. I bought this membership for my daughter but she refuses to return. She is disabled with autism and down syndrome.
I would like a response. Date and time of incident are proof by deposit made by my bank MTB for membership.
We also were charged 25. this month.
Unfortunately the incident was too startling for both of us and we cannot go back.
This therapy room is not safe. It is a dark room without privacy and I think Planet Fitness needs to reconsider its layout for therapy beds. It should be private.
Thank you
Phyllis Humes
[protected]@gmail.com
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