Domino's Pizza

Incident date: May 16, 2021

The pizza I received came late and was completely burnt. It did not have a crust on one side of the pizza and was completely inedible. I contacted the store and requested a refund. The store night manager became completely rude and disrespectful after being informed I had no way of bringing the pizza back to the location (hence my selected payment for delivery option). I hung up the phone in efforts to find my children something else to eat. The store night manager began to then called me back and began to yell "are you coming here or what!?". I hung up and was called back another four (4) times. Feeling harassed and unsafe (as my address was information of which she had) I caught an uber to the store and asked to speak with another manager. Unbeknown to me she was the head employee in charge (sad for the company) She refused to come to the front and sent employees to tell me was not giving me my money back despite the photos (of which employees clearly could see it was not what I ordered). The employees did not agree with the way the situation was being handled by the manager. I provided photos of the pizza (as I left in a hurry due to the harassing nature), however the stores night manager still refused to return my money upon receipt of a photo of the pizza I received with date and time details. I have never been treated so disrespectfully and most disturbingly it was the manager of the store. The night manager stated it was store policy not to return my money. I asked for the store managers name of which she refused to provide stating again "its store policy we don't give names." As a result of the ignorance I was unable to provide my children with a meal. The store manager went as far as to call authorities to request for me to exit the store without a refund. This is a very disgusting way to treat a customer of dominos for years. I will copy and paste this complaint just in case Domino's decide to stand by such actions of disrespectful employees. I also have photo's of the pizza and phone records of the harassing calls.

This took place May 16, 2021 @8:44pm