Ford

I consulted the service dept at the above Ford Motor Co. location due to an issue with my 2002 Ford T-Bird of not having dash lights at night when the headlights were turned on. (I'm the original owner and has only 5600 miles) On-line research indicated it was probably a module (with many documented problems occuring) since all fuses checked out ok.

I scheduled an appointment to have the car diagnosed and the necessary repairs made.
After having it there for 4 days, they confirmed it was a bad module (knew that), but they were unable to have it repaired or replaced as none could be found. Really?

I was then charged $380.24 to be told what I already knew.

We knew it was most likely a module, but to be told by a FORD dealership regarding a FORD product that they were unable to locate a new module or have it repaired was very disappointing to say the least. That's the reason I took it to them in the first place. You would think a Ford Dealer would know what to do!?

With some additional research online showing companies that can repair such modules, (why didn't Ford Service do it I'll never know) so my husband decided to contact our local auto servicing dealer who does our routine inspections, etc. and they indicated they could help with the problem.

Yes, they were able to locate the module, remove it and was sent out for repair. Again, not sure why a FORD dealership couldn't do that!?

The cost for everything, including labor came to $577.73 - less $39.95 for inspection.(see attached receipt)
I feel I should be reimbursed the amount paid to FORD for the negligence the Ford Dealership Service department had with not servicing my car properly and in a professional manner. Being sent away still having the same issue and paying for something I already knew is unacceptable, and I'm sure you would agree - especially since another auto service was able to complete the task.

I have attached of receipts for both servicing dates.
Your help with this matter will be greatly appreciated.

Thank you,

Sharon M. Sahene
[protected]@comcast.net
[protected]

I took my car to the service department at Monroeville's Day Ford dealership complaining of a squeaky noise when breaking. I told the service department that I thought it was the brakes. I get a phone call "No Miss Donald, it's the axel that's the problem. Warranty will cover it so you're fine." Okay so as I'm driving off after the dealership's 'repairs'...what do I hear? Squeaky noise! I call complaining, furious, because my job requires transportation. Five days later, I take it back to the dealership. My phone ring and guess what I'm told about my car? "Miss Donald, it's the brakes. You messed up the brakes and the rotator. Since you are the cause, you must pay $439.00 plus tax." You gotta be kidding me! I brought the car brand new and only a year and three weeks old! Maybe I'm a fool or an a** but I specifically said "I think it's the brakes." This drama and pricely repair could have been avoided. The cost of new brakes is a lot more cost-efficient than over four hundred dollars worth of repairs. Thanks Day Ford in Monroeville, PA, what would your customers do without you?