Bob's Discount Furniture

I got my furniture delivered on 8-11-20 and part of the delivery was broken, (recliner chair) driver called customer service so I could get it redelivered. I was told it will be delivered on 8-13-20. So I called 3 time to check on delivery status and was told 3 times yes it will be delivered on 8-13-20 by 2pm. Well it's 8-13-20 2pm, I called and was told it was never put on delivery scheduale. Well how can customer service tell me 3 times that it was being delivered then.? This is not right, being lied to. If I never called to check i'd never get my chair.

I am having a serious issue with the delivery of my bed. Paid for 5.27.20. And I am continually getting the run around. Today was the 4th attempt to delivery and it is not happening. For the fourth time they are telling me next week. I can not believe how hard it has been to purchase a bed frame. Each call to the customer service is over 2 hours long and that is being generous. I am beyond frustrated with this situation. Bob's Furniture will not offer a refund either since the partial delivery has been in my home.