Walmart reviews and complaints 1
View all 2761 complaintsWalmart - Completely insane!
A couple of days after this past Thanksgiving our neighbor asked if we could help her out by taking her car up to Walmart to get a plug put in her tire because there was a small nail that was stuck in it. So my wife volunteered to go because I was working on our car at the time. They arrive at walmart and ask for the plug and one of the technicians named Rob tells them that walmart can not put a plug in it because it is near the sidewall and they can't be held liable then he proceeds to pull the nail out of the tire causing the tire to become completely deflated. My wife then said well now you have to do something because you made the tire flat so he says I can show you how to put the plug in the tire but I am not allowed. So, plug gets put in the tire and the service manager (Wendell Reid) is on his way out to fill up the tire saying " I ain't got to put no air in this tire, I ain't got to do nothing you say.". Then my wife says " Well yes you do have to put air in it because ya'll made it flat." Well that is what started the whole conflict then words started getting exchanged he was cursing at her she was cursing at him. Then I get a call from my wife and she is crying and panicking she tells me that the service manager (Wendell Reid) and a couple of other technicians were insinuating that they wanted to fight her. They had made a semi circle around her and she had felt threatened for her life. The Service manager told her that she needs to bring her man up her to fight him. I then hall but up to walmart and when I get there they are still basically surrounding her. I take her inside and ask an associate to contact the store manager immediately. He is at lunch so we get to talk to the assistant manager. Well she(Asst Manager) acts like she does care that this happened at all she says that she will review the security tapes. After reviewing the tapes she comes back and says that she can't be seen on any of the camera views that they don't have cameras pointing into the parking lot by the Tire and Lube Express. My wife is very upset still at this time and still is cursing and the asst. manager trys to tell her she is not allowed to use that language in the store , are you kidding me. Anyway now comes the store manager who is a little more compassionate and trys to offer us a gift card. Says he will talk to Wendell about what happened. That they have to view his history and all that. Please let other people know about my story.
My wife has changed her entire outlook on people she is still weeks later traumatized by this and now afraid of African American Males or even to be alone in public. I have purchased her pepper spray and she wants to get her concealed weapons license. This has caused serious psychological damage. They harassed my wife and there actions were totally uncalled for. We will never shop at walmart again for anything. I hope other people never have to experience this kind of treatment from anyone. Please let other people know about my wife's story!
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So I go into WLE at 6pm, Culebra and 1604 in San Antonio. to get two tires. I wait five minutes to even get paid attention. The guy is working fast and hard to finish a job. He looks up and asks if I need help and I say "I need two tires". He says "unfortunately our management has said the day is over". I'm thinking "it is 6:00, unfortunately I chose this Walmart to get tires." I told management and they said "they would take care of it". Like hell they will. I'm writing a complaint.
As an employee of Wal Mart in Canada (store 3155) which I've worked at for nine and a half years ( 8 years as service writer ) I take negative comments personally. Yes there may be some rude people or poorly trained ones but from what I've seen they don't keep their job for very long. We have a lot of repeat customers who are completely satisfied with our work. If an issue develops it is dealt with swiftly starting with the tech who performed the work the, then onto myself, my TLE manager if needed and if if not resolved onto an assistant or store manager. The TLE manager is a licensed mech. for automobiles and truck and coach. I myself have worked for a car dealership, a body shop, a private garage and have taken a small engine repair course at college (Earned diploma). Of our shop techs, One has been doing tires since the mid 70's, another used to restore cars and another earned his diploma for the same course as I took. We are all gearheads and take extreme pride in our work, it's like our signature. We've worked hard for our good reputation and we are proud of it.
Lol sounds like a bunch of BS you are just ### because you couldn't get a tire fixed because it is wal mart policy not to, the wife probably asked to see if it was going all the way through or something along those lines. When it came out she was pissed that they weren't giving her a free tire. Hey freeloaders... get a damn job! Then maybe you won't need to mooch off of corporations for things you can't afford.
I had my oil changed in Noblesville, IN WalMart. They put in the wrong oil- 10W20 synthetic in my Caravan. They put oil in my power steering fluid causing contamination of the steering system. This destroyed my power steering system-- caused major leaks. To repair will cost over 1400 dollars.
The tech says he did not do this. Claims adjuster does not wish to speak to the vehicle owner, only the man of the house. He never took a statement from us or any of the shops who could testify to the damages. He stated tech denied the act; therefore, he was denying my claim. They think it is over, but the national media has been sent paperwork and the story. Picket lines can form with permits. Any suggestions post on this site, please. I have been very quiet, and understanding. no more.
07/20/10
Hi! (I'm putting my two cents in too.) I've worked with Wal-Mart for 6 years now. Always on the front end, so I can't really tell you much about what happens in TLE. However, I would like to be witness to the fact that ~every~ store is different. Every single one. So far I've worked at three. They may have their basic policies but each store manager that is put in charge of the entire store has their own way of doing things and their own little likes and dislikes. Some suck to put it bluntly...some are really good at what they do, AND the Assistant Managers underneath the Co-Managers also have their own little thing going on. They also have their own likes and dislikes. Some will do whatever they want as long as they know the store manager won't find out about it. Opinions should really be decided on a store by store basis. I'm extremely horrified to hear of even the possibility that store associates would act like those mentioned in the original post. That is something that would DEFINITELY get you fired over at the store I currently work at. In fact, given the general attitude of the people evolved in said story, they probably wouldn't have lasted long working with W-M anyway, if they were at my store. Anywho...I'm sad to hear your story and I do feel very bad for you but don't forget to call 1-800-WALMART. Contrary to popular belief, those folks on the ends of the phones actually have to call the store managers and talk to them about each and every problem reported. If it's a good store manager then they do something about it every single time (mine does). Now I'm not saying my Store Manager is perfect, she's just very strict. Others are like this too. On the other hand, some just set in the office all day drinking coffee and talking to the Asst. Managers...or flirting with them! So...again...store by store. They are all different. I hope eventually you will be able to overcome your W-M issues and try a new store. If not, well, that is definitely your prerogative. I for sure won't hate on you for it! :) Good luck!
Wal-mart tle pretty sad that you think an honest story is BS perhaps your stories are the one to question. But giving the benefit of the doubt I am not sure how all stores work but what I can tell youabout when this was going on was when the TLE was a seperate unit from the regular store and had its own TLE manager as well as an automotive dept manager and a seperate Bay manager then Wal-mart as a company made TLE a part of the regular store which included scheduling and hours going against store. They let go the TLE manager as this store said a REGULAR Asst manager can be over automotive, hardware, sporting goods, pets. The automotive dept. manager(Dept. 10 so you know I know what I am talking about) was assigned to be a dept manager on the grocery side so that left just a bay manager and he got frustrated and quit. When hours started being done by corporate many techs left which meant that when TLE opened in the morning at 6am there was only one tech and if he called in or was late it wasnt until 8 am that more came in, so that meant the asst. manager who knew nothing about TLE was forced to ask for help from other associates. If someone was supposed to sign out on the work then perhaps you are talking about the asst manager who every time we finished a vehicle had to come check the torque on lug nuts or the cap on the oil fill.
I also said this was 3 years ago and things may have changed since there is an entire new management staff at the time I was explaining the store manager had left and they where waiting for the new store manager and Wal-mart went through a redistricting so this stores new district manager had been over this store for a brief time.
If you truely are what you say you are thenall of this should ring a bell even if it didnt happen at your store. I also know not all TLE's did (they may now) things the same way or even right for that matter.
Before you question the legitimacy of a persons comments you should have all the facts.
Ginger kid
That would have been Ray, a very fine technician, who sadly, is no longer with us (transferred to sams club) Guess her got tired of the ###.
Aggravatedshopper, I dont exactly know how the hell your store pulled this off because the bay support system requres that a technicians SSN be active in the BSS to sign off on any work done on a car. Unless, you were doing the work and then having a cretified tech sign off on the work, which would be stupid on his part. I will NEVER sign off on ANY work done by another tech because if something goes wrong all they are gonna look at is who signed off on that portion of the work order. So either your store is in desprate need of some techs, you have some very stupid techs already working there, or your story is total BS...
OK, I have to add my comments. I worked for Wal-mart for 9yrs and a Portion of that time I was the overnight stocker for the automotive dept. I have had ZERO training except for doing my own oil changes yet MANY times I was asked to stay late( so early morning) to help out in the bays changing oil because people did not show up this was more than once but not all the time however my wife that also worked at walmart was made to work in the bays because people didnt show up or the store was cutting hours. She was trained so well she had to call me at home to ask me how a ratchet works READ THAT AGAIN she was trained so well she had to call me at home to ask me how a ratchet works... I know its sad that she didnt know how to work a ratchet but the point is she was made to work on peoples cars.
I also know for a fact that this store MANY times put people in the bays without any training. This store is in council Bluffs, Iowa and is store # 1965 This was about 3 yrs ago when I retired from walmart so things may have gotten better at this store but that was what it was like then.
I have read many posts under this complaint from people that said they work in TLE and have adequate training but I can tell you that does not happen at every store.
I can't remember; this was about 6-8 months ago..? I remember some tattoos and maybe a beard. I also remember some cowboy-ish older guy!
I don't envy your job! You must put up with all kinds of crap. But I've got no complaints with ya. :-)
Ginger_kid, Do you recall what the technician looked like? somewhere in the neighborhood of 5'10" bald with a goatee and more than likely wearing shorts in the 30 degree weather lmao...if so that would have been me putting up with yet some more walmart TLE ###.