Public Storage

Hi, I have used a storage unit K237 at Lake Wylie Storage for long time. Was taken under arrest for old charge and place in Correction Facility. We communicated along the way with Kathy - On Site Mgr. Told her unable to pay bill, authorized power of Attorney but would not allow any one on site to retrieve the photos. Asked for Auctioner number, but Kathy said against policy, but they gave my contact info but no one ever called. It is high priority that the Auctioner contact info is provided so can locate the photos before destroyed. Kathy was aware Larry Whitaker whose name is on the lease had 2 strokes and unable to talk and long term care facility out of town. Kimberly Rowland has been paying for storage, and when she was incarcerated, Janet Norton made payment for a couple months, stopped by, escalated and tried to address before this went to auction. Looking for management to expedite, review, and escalate this issue asap. Thanks Janet [protected] [protected]@gmail.com. Complete documentation on letters, visits, calls and payment can be provided. Personal Photos provide from recent Auction event, and/or contact for this auction vendor so I can seek my options. Very disheartened when medical emergency list STROKE and FULL DISABILITY, in additional to arrest and UNABLE to do anything from Jail, and advocate was unable to get these personal items.