Ashley HomeStore

DO NOT BUY!
We all know this is a different time (COVID). We went to the store on the beginning of August to get a sofa (Greenville, SC). We got a seller which mentioned a few times that the sofa might come before September 24, but it is not promised. However, he did not think about telling us that it might delay. We waited until the September 22 to know when the couch will come. This is when it all began, the delay the couch in 4 weeks (due to the COVID-19). Later, again in 2 weeks. Then they delay in a month, and then again in a month! It has been over than 3-month delay. The worst part is that they never gave us a proper answer. Every time somehow when we call, they do not know nothing. I would expect from a big company to know what they do; they clearly do not know. They have NO communication with the factory to know if the sofa is in some process. In addition to this, they might know that there is some manufacture problem, but they do not want us to cancel the couch, so they delay us for over than 3 months. At this point, I understood that you cannot trust them. They will do anything to sell but nothing for the costumer. I would recommend thinking a few times before buying there. They promise one thing and do whatever they want for their own profit.