KIA Motors

Kia Motor Finance is the problem. They continue to refuse to resolve the issues that they have created for my account, documentation, and overpayment for loan:

1. Refused to provide Release of Lien to new lender

2. Refused to provide Title to new lender

3. Refused to issue me an accurate (or any) refund check for overpayment

4. Modified and manipulated online records on my account

5. Taken payments not authorized and not warranted since the time of full loan payoff

6. Assessed penalties months after full loan payoff was made.

I started with KMF thinking they would be upfront to resolve the problems, but they have clearly shown that they are unwilling or incapable to being honest and forthright on this issue.

I have full documentation of the runaround, document account changes, and false statements they have given, as well as full trail of financial entries changed over the past 6 months on my account by them.

I appreciate you trying to help resolve, but this issue needs to be resolved from the top down, since the bottom up approach has been shown to be fruitless.