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CB Furniture Stores Rooms To Go 601 Market Ct Ste A, Myrtle Beach, SC, 29577, US
Rooms To Go company logo
Rooms To Go
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Rooms To Go company logo

Rooms To Go

601 Market Ct Ste A, Myrtle Beach, SC, 29577, US
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1 complaint
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Website
www.roomstogo.com
Phone number
+1 (843) 839-9155
Category
Furniture Stores
Working hours
Mon
10:00 am - 8:00 pm
Tue
10:00 am - 8:00 pm
Wed
10:00 am - 8:00 pm
Thu
10:00 am - 8:00 pm
Fri
10:00 am - 8:00 pm
Sat
10:00 am - 8:00 pm
Sun
12:00 pm - 6:00 pm

Rooms To Go reviews and complaints 1

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1:07 pm EST
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Rooms To Go - Cindy Crawford home lincoln heights sectional

We are so disappointed with our purchase. We have had it about 2 years (still under our 3 year purchased wear and tear coverage). The feathers come out of the cushions all day every day. The cushions are not holding shape and the fabric is pilling/balling up all over the cushions and pillows. Feathers come out of the pillows as well. We have the beige sectional. We contacted Guardian regarding the protection plan we purchased. Filed a claim, sent photos and were told none of these issues were covered under their plan.
It looks terrible and feels terrible. Buyers remorse, so sad we invested any money into this low quality furniture.

Desired outcome: Return or replacement

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Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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Rooms To Go representative's response
Jan 24, 2022 3:29 pm EST
Rooms To Go customer support contacts
Phone numbers

+1 (888) 709-5380

+1 (800) 766-6786

Address

11540 Highway 92 East, Seffner, FL, 33584, US

Website

www.roomstogo.com

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We are deeply disappointed to hear this! Please send us an email to TellUs@RoomsToGo.com with your order info and we'd be more than happy to look into this for you. - Tiffany
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