T-Mobile USA

Yes, I have a Samsun Z flip the ph will not close all the ways and you cannot use the top of the ph at all. I went into store on Feb 16, was told they could not replace the ph. I called customer service that evening, and they were very helpful. They order a replacement ph. Called the store 3 different time to check to see if it had come in and they stated they did not have it. Called customer service again on the 20 and they stated the ph. was at the Simpsonville store on Grandview drive. I told her they had said they did not have it. She called and they could not find the ph. The customer service canceled that order and reordered. The new ph. came in on Feb. 22. I went in to get the replacement and the same lady Vee that would not help the 1st time proceeded to tell me they could not replace it due to the screen was coming loose on the right side. I told her Well I had to use the half of ph. to receive ph. call scents Feb. 16. They proceeded to tell me they would not replace it, I called customer service while in the store and the entire time Vee was Communcation with them on her table. I later called and ask to speak to a supervisor, and they told me the same that they would not replace the 6-month-old ph. That I could take it to a repair shop at my cost. Wow the ph. does not have a scratch on it. Yes, they have failed. I was under the impressing that insurance was placed on ph. at the time it was bought. Oh, but they did offer to let me keep it and buy another ph. I do not have that kind of money.

Thank you for any help you can provide.

MaryAnn Richards

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