Camping World

Camping World work order #175727

We have had some minor water leaks through our AC gasket, so we scheduled service with Chattanoga Camping world and reserved parts on Monday May 29,2023. Appointment for service was set for 8am Tuesday June 6,2023. The parts reserved were for Coleman one-piece 14"x14" gaskets. I wanted and paid for one-piece gaskets so there could not be any issues down the road with leaks.

The gaskets were replaced on 6/6. The motorhome was pulled in to the service bay at 8:10am and I was checked out and paid by 10am. The labor rate was questioned by me, as the labor rate listed was $180.00 per hour but I was charged $540.00. I was told by Coty Brown (the service writer) that the fee was a set fee per unit at $180.00 each, meaning the service should have taken 3 hours.

Arriving at our Campsite after leaving Camping World (Marion County Park in Chattanoga TN.) we setup for the day and used our front 2 AC's for the day. When it came time to go to bed we turned on our back unit and it wouldn't start. Tried it 4 different times with no results.

Called Coty (our service writer) and told him of the problem. He said he would send out a service tech. I asked him if the install tech had removed the wiring to install the gasket and he said no. I asked how the tech could install the gasket without removing and reinstalled the wiring and he assured me the tech knew how to do it. So, he scheduled Chad (mobile tech) to our campsite on 6/7 4pm ish. He removed the AC shroud and touched the coil enclosure and the unit started up. He removed the black duct tape from the coil cover (should have been metal tape... totally unacceptable to me) He checked the connections on the outside of the control box and said everything was good and left.

The unit would not start again the next night on Thursday. Called Coty on Friday morning and he told me Chad could come out late that day. Chad was delayed and ended up coming on Saturday 6/10. When Chad arrived he removed the shroud and started to remove the screws to access the control box and the fan started to work intermittently. He opened the control box and found one of the wires had been heated up going to one of the relays. He replaced the relay with a spare relay I had and the unit was fixed. A conversation we had during the service call, Chad told me that he had spoken to the service tech that installed the gaskets and he said that he never removed the wiring to install the gasket, he just cut the gasket, installed and then glued the gasket back together around the wires.

Please note that we have been full time for the last 8 months and have never had any AC issues until the install of the gaskets. I have had thousands of dollars of work done at the Kissimmee FL Camping World location. We are Good Sam members, Good Sam roadside Assistance members, Good Sam Travel assistance and are looking to move our motorhome insurance to Good Sam in August '23

Very disappointed, the issues I have are:

The install that was to have taken 3 hours to install (per your straight time charges), took less the 2 hours.

Obviously, the job was rushed, and care was not taken during the install.

The one-piece Colman gaskets purchased ($80 each) were cut and glued together to install with the AC units. Unacceptable!

Black duct tape (not even sealed good to the surface) was used to seal up the coil box and covers for the 2 additional screws that needed to be removed for the unit to be taken off.

Two wasted days of service (waiting and repair by Chad)

I have paid $871.71 for a totally unsatisfactory job.

FYI. I commend the attitude and work ethic of Chad. A great employee!

Herbert L. Harker

Cell:407/467-6237

email: h. [protected]@icloud.com

2008 Gulf stream Tourmaster
Price: $139, 999 $208, 900

Year: 2008
Model Number: 40B
Location: Camping World RV Sales - Chattanooga
6728 Ringgold Road
Chattanooga, TN 37412
[protected]
Mileage: 24913
Type: Class A - Diesel
Length: 43'
Stock Number: CH6835
Condition: Used

First and Foremost Do not I repeat Do not buy this Motorhome!
It has all kinds of problems. I went to see it from Ohio and was surprised at the shape it was in pictures did wonders for this coach. There was rust pits all over. the inside stunk. the slider window wall were loose. none of the electric blinds worked they even had the day shade zip tied up. The sales person named James was GREAT. But the store manager Roger was rude and nasty. They want 139, 000 for it I offered 125, 000 even thou I needed to fix a lot of stuff he would not come down. He said he had to much invested in it. I asked how long has the coach been there (expecting to here 6 mons) I heard 643 days...IOI. I said that is almost two years you had it here and you will not come down to 125, 000. I walked out. the coach needs ALOT of work. I did'nt know it set there that long. They could have told me. I would never had gone to see it if I knew that. So please pass this on so no one will get ripped off from this store. Thank you Dennis Wolfe