Aspen Dental

Beginning 5-7-2019 to current
I am totally sick about the whole thing! I'm 2 months into the procedure. #1 they changed my final product, an implant upper denture, to a conventional denture without discussing it at any time, in any way. I was proactive and knew my teeth were losing their grip.5-7-2019 I went to aspen, my insurance approved them, to see what options I might have. The dentist brought out a model of the "snap in" implant and stated that he would recommend, pulling my 8 upper teeth, and replacing them with this product. My teeth weren't bad, no cavities etc. So I wanted to think it over. I decided to move forward. An implant seemed much more acceptable to me and gave me the confidence that it was time to do it. I did not have to do anything immediately, but, as I said, I knew the inevitable loss eventually would happen and lets face it, I couldn't just wait for them to fall out one by one. Financing, insurance were done up front. Day 1 may 22, 2019 remove the 8 teeth, stitch and cover with temporary denture. No pain medication. Was told to take 2 tylenol and rotate with ibuprofen (which I am allergic to). That was cruel! I should have been advised. Day 2 may 23, 2019, 24hrs later, checked me out, and technician began giving a lot of information about how to wear, use and care for dentures. I stated, well, all of this is worth it, to avoid living with that. She said no, I said yes, she left and returned stating I was right I was getting the implant. #3 june - 2wks later for soft-liner. Same deal, tech was telling me about the denture, I said no, we just straightened this out. She left returned with mgr and said no. At this point I have no upper teeth and they have been paid in full. I said lets get this straightened out, she went to her office and explained I could still have it, but dr. G was no longer with them, and he had been determining how many pins and where, so I would need to see the oral surgeon and pay for the appointment. Ok. No appointment was ever made and I was never contacted. Approximately 10 days later I returned to the office to resolve what I was sure was an error. Mgr is defensive, and now states I did not make the appropriate down payment. I had no idea what she was talking about. She repeated I did not pay a deposit for that work. Those words had never been used. I wasn't notified, nothing was ever mentioned stated or requested. Not in my paperwork, or my treatment plan. So, they have been paid in full, by me and i'm not getting what was discussed or agreed upon. I'm having a nervous breakdown over this. They already pulled my teeth. They took away my choice. If a conventional denture was my only option, I would not have moved forward. I'm a 60yr old female, working professional. My speech is hard to understand, I have lost 15 pounds because I can't eat anything. The temporary I am currently wearing, doesn't fit, or work. My lower molars (natural) sit inside this thing and the molars on the denture scrape my cheeks. I cry daily. My current status with regard to my mouth, is consuming my thoughts from the time I get up, all throughout the day until bed. I can't be social, I can't speak clearly without spitting, cant eat anything regular. No biting and only bite size soft chew food. I'm hiding inside and avoiding everyone. These people do not care. It is my position that, they are entirely responsible, have already removed my teeth, took away my right to choose, caused my pain and suffering. I should be refunded all money, and put a number on.. You took away my teeth - that should pay for anything I need to complete the correct procedure with another dentist. I would let it go at that, when honestly, they should have a monetary payment to me to attempt to compensate me for all I have been through. Since malpractice isn't appropriate according to an attorney I spoke with. Lol, they took my teeth! I think that's an injury. So I guess they just lied, mislead and manipulated me... Contract dispute? I'm so sick, I can't see an attorney yet. Every time I have to go over it, i'm wacked out all over again. But, I plan to consult another dentist, as well as an attorney. I can't even look in the mirror. Right now, I feel I have no choice but to allow them to see me again and in november see what I get. No choice! Robbed of the last 2 months and enduring until november for the denture. Then my money back guarantee. I will not keep their denture and I want my money back. The office knew all along what was up. I was the only one in the dark. This office is knowingly misleading, either by what they say or even what they neglect to say. Is there no ethics or integrity? I feel like a victim. No medical release is on file for me from my physician. Paperwork clearly states no work will be performed without medical release. I want to stop everything, return my funds, bill my insurance for the extractions and I will return this temporary denture. Then I will just move on. No attorney, no ugly publicity and best of all for you, no money for pain and suffering. This was done to me, not for me.

My son was treated poorly by the manager that was trying to help us with the cost for his dental work. She had no personality at all, and her dress code was not accetable for her position (her breast was at least half exposed in the top she was wearing. I was so disappointed in our experience at Aspen. Their prices were higher than any place I have looked since I am back home on my computer.