Toyota

I've bought a car from Cumberland and referred several other people, too. It sounds to me like all of this should have been warranty work - if it was indeed certified. If you have problems with a company it's more productive to actually talk to somebody there than post this kind of stuff.

2 things will happen here...

1. If the car was sold as a Certified Pre-Owned and the dealer did not actually put the unit through the certification process then they MUST take the car back and give a refund or they could get in a lot of deep ###.

2. If it is actually Certified and the supporting documents are there then you can hold the warranty company accountable for the repairs..especially if its engine or drivetrain.

If its "Goldcheck" then your home free...If its someone else it may take a little work to get them to pay. I am suprised that that dealer went through the certification process on an 02 model. I bet that they didnt.

Certified Pre-Owned? Then it should be covered...Pull your paperwork and get the name of the company backing up the certification ( gold check...jm&a..etc) It should be on the contract or buyers order. That outside company warranties the unit

Yeah, I understand.

When I speak of Nissan, I mean the Nissan dealership. It was bought as a "Certified Pre-Owned" vehicle from Toyota. Toyota has refused to even look at the car, since it isn't a Toyota.

Appreciate the kind words. We'll get through it, its just been a real pain in the ### so far.

Just FYI...The manufactures and the dealers dont always see eye to eye. Nissan keeps a very low profile when it comes to customer issues. They normally direct you to the dealer which is exactly what they did in your case. Its not a bad thing on Nissan's part but it would be nice to have a little support on the manf. side. As far as the salesman goes he walked away with his little $75.00 commission on the unit and wont look back. Thats a follow up and CSI issue that the managment in that store needs to address with him. However I will tell you that there is a limited amount that the dealer can do beyond giving you cost on the parts and reducing the labor expense if they really want to keep you as a long term customer. It blows to be in that situation especially with you here in Houston and your girl driving a pos in TN..I assume. I wish you guys all the luck.

Its just unfortunate that we payed a large sum of money for a car that hasn't even been remotely drivable because it has been in the shop the entire two months we've owned it, which has caused us to pay much more to enable her to have reliable transportation to and back from work.

We needed a car, but I feel like we threw our money away and now have a money pit, and she still doesn't have reliable transportation other than rental cars and a loaner from her parents.

We're not made of money, and I've even had to withdraw a good portion of my 401K to cover the costs.

Just disappoints me tremendously to be in this situation.

Her old car was so bad off, that she literally cried in happiness when she drove the Altima home. She has never owned a newer car, she works hard just to get by, and it made her so happy to actually own a car that drives good, has a/c, doesn't make akward noises, and feels reasonably safe

Unfortunately, ever since that CEL came on, its been a heartache and a drain on our wallets.

I understand exactly what you mean.

We didn't go into it expecting a greaseball, thats definitely not the case. We were careful, the car was not showing any previous accidents when the Carfax was ran, and we also checked to make sure all the recalls were properly performed.

The salesman was very nice to her right off the bat, we never assumed anything negative until she tried to reach him the next day, and his response was pretty much, "I don't care, you've already bought the car". Yes, she bought the car as is, but it is pretty obvious, atleast as far as we have been advised by Nissan, that there was no way that the vehicle just "developed" that issue and showed the wear and tear caused by it in a period of 15 miles.

I appreciate the kind response and the advice. Luckily for us, her brother works at Nissan and has been giving us a large discount on the labor. They're currently a little bit concerned about the issue, as the car continues to throw an engine code, and is apparently having an issue with maintaining oil pressure.

According to Nissan, this is a bad thing and we are expecting to have to pay out even more in the future.

I would not have been disappointed had the salesman atleast attempted to be concerned and keep in contact with us. We felt as if he avoided us entirely after the issue, and would not even give her time time of day when it came to discussing the issue. Fortunately, her friend set us up with the manager.

It was kind of them to offer to replace the sensor, which was around $100 or so. But when that didn't fix the problem, they told us basically, "Its your problem, not ours"

I could understand if it was just a random issue that popped up, but Nissan has advised us there was no way they could have sold this car to us without previously knowing about this issue, which looks to be a major one, thats what bothers me.

I am familiar with the position as that is my profession for the past 11 years. The reason I say stereotype is that most customers enter a dealership with false guards up before even shaking a hand. That kind of customer attitude makes it really hard for the salesman or salesmanager to really want to reach out and help that customer get the best possible deal. After all the "best deal" is a fair profit for the dealer as well as a reasonable price for the customer. The entire country has entered into this "I can negotiate" state of mind when it comes to car buying but can walk in a shoe store or furniture store and pay full pop for clothes, etc. When was the last time you asked the dry cleaner if thats the best possible price you can get?

You know good solid stores get better and better by treating people fairly. But that becomes a task when customers come into the store expeecting to meet a "greasy Car salesman". This industry was that way in the 80's but now its really impossible for an educated car buyer to get scammed by a car dealer with all the tools available out there..invoices, carfax, etc...

As far as your Altima get the VIN and go to www.carfaxonline.com . Run the car fax report...see if it had any major accidents. See if the title is straight. If thats clean run a DMV on the car. That will show you the previous owner. Did she buy an extended warranty? If she did cancel it and you will get the money back in cash...that will help fixing cost. If all else fails..assumming the deal that you got on the car you can physically take the unit to the Auto Auction (cost you $150.00 to run the car through). Run it through the Nissan Isle. Someone will bid on a 4 cylinder car right now pretty high due to gas going up. They dont check the unit before bidding on it and there is no recourse. You get your money back and they get the unit.

I am the General Manager at a Nissan Store. I preach clean business and high customer service. I agree the ones in lala land need to go away as this business is changing for the better. Internally we know it...now the public needs to know it as well.

I'm currently relocated to Houston, Texas for work. Believe me, I would have gone with my girlfriend if I had the chance.

She didn't have much time to shop around, her current vehicle was struggling and breaking down left and right, if she had more time and more money, we wouldn't have bought this car I'm sure.

Life happens, and when you need a car, you need a car.

As far as the "greasy used car salesman", I am comparing him to a stereotype, not asserting all stereotypes regarding car salesmen to be true. If you want to make an educated comment on the subject, be my guest, but it looks like you didn't understand my point.

If I were an employee of Burger King, and I resembled the combo stereotype, and gave you a ### product or bad service, I'd expect a similar statement. I'm not sure what that stereotype is, or I'd go on... maybe you'd like to enlighten us, since you seem to be so familiar with the position.

I've met plenty of car salesman that I've liked, my Pastor was a car salesman. I have nothing against them in general, but guys like this are what give them a bad reputation, and its unfortunate for the ones who actually have a bit of honesty.

'has proven himself to be the perfect example of a greasy used car salesman' ... That comment is pretty stereotypical sir. Do we walk over to your job at Burger King and call you a greasy french fry slinger? ahhh no...i dont think so. Besides if you are a true know it all as you are trying to come across in the complaint why didn't you go with your girlfriend to buy the car? That would have been the right thing to do instead of making your girl feel like a [censored] about the whole thing. Lamo