CB Automotive Financing and Insurance Toyota Service department at Miracle Toyota

Toyota review: Service department at Miracle Toyota 1

JKFranklin of New Ellenton, US

Jul 31, 2024 10:47 am EDT

Verified customer

Review updated: Aug 01, 2024

Featured review

For starters I purchased a used 2022 Toyota Tundra. I had issues with the truck and got corporate involved for the issues. The truck was never fixed and I was told the issues were in my head and the truck was supposed to act the way it was. I felt unsafe in the vehicle and ultimately was forced to trade the truck in on a 2023 Toyota Rav 4 which I am now completely upside down in. A few months ago I receive an email that the truck was being recalled and the engine needed to be replaced as part of the massive recall from Toyota, which proves my case that it was not all in my head. Fast forward to today, I had an issue with my 2023 Toyota Rav 4 where it died on me on Monday evening and popped a message stating Engine Stopped Steering Power Low and would not crank the vehicle back up. I called Miracle Toyota and they provided me with the number to the tow service they use to have the vehicle towed. The vehicle was picked up and dropped off at Miracle Monday evening. I called Tuesday 07-30-2024 at approximately 12 in the afternoon for an update. I was advised that there was not an update at that time and that it was going to be looked at by the shop foreman after he was done with a job. I asked them for a loaner vehicle or a rental since this was my only vehicle and that I had to work today 07-31-2024. I was advised that they do not have a loaner program and that they do not have any vehicles on the lot to loan or couldn't get a rental. I was advised by Catherine, Service Manager, that she planned to have the vehicle looked at and possibly fixed and back to me or an update by 6 that evening. 4pm came and I had not received an update, I called Miracle and was transferred to Catherine where I had to leave a voicemail which I did. By 6pm I had not received an update on the vehicle and was left at home with two 3 month old twins with no vehicle. Today rolls around and at the time they opened I did not receive a phone call to update the status of the vehicle. When they were contacted they advised that it is still on the Shop Foremans board to look at but it has not been looked at yet. The individual then proceeds to say its like a doctors office that its unknown if the problem can get solved that day or not. He could not provide an update to the status of the vehicle and still could not provide a loaner but the job was on the foremans board to get pulled into the bay. We are going on day 2 with no information or the vehicle not even being looked at. I have had nothing but issues with Miracle since the purchase of the 2022 Toyota Tundra and now issues with the Rav 4. At this point I dont even want the vehicle anymore and wish Miracle would buy it out completely so I can get away from them completely. I understand what the guy was saying and stating they were extremely busy and "slammed" with work, however going 2 days with no update or even a phone call stating they have not been able to get to it is unacceptable. Is there anything corporate can do to help get out of this vehicle and get away from Miracle Toyota completely? At this point I have a total negative equity value of almost 15k and can't even trade the vehicle in anywhere else let alone Miracle. Nobody wants to touch the vehicle with the amount of negative equity I had to eat to get away from the Tundra that was causing problems. I have two 3 month old twins and now dont even have a reliable vehicle i can count on, let alone a dealership/service department I can count on to provide service for my vehicle. Please advise what I can do from this point because I am at my whits end and begging for help! My name is Johnathan Franklin and my phone number is [protected]. My email is [protected]@gmail.com

Desired outcome: To completely buy out the remaining balance on the Rav 4 and get me away from Miracle Toyota all together!

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N. Feest

3 comments

N. Feest

Aug 01, 2024 5:41 am EDT

Verified customer

First off, having your concerns dismissed as being "in your head" only to find out later there was a recall on the Tundra must have been maddening. It's like they handed you a crystal ball and then blamed you for seeing the future!

Now, with the Rav 4 acting up and no support from the dealership, it’s beyond frustrating. They really should have a better system in place for handling situations like yours, especially when it leaves you stranded at home with babies. I’m sure the last thing you needed was to feel like you were dealing with a doctor’s office instead of a car repair shop. At least doctors have waiting rooms with outdated magazines, right?

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