Toyota
Reviews and Complaints

4214 West Lake Sammamish Parkway NE
Redmond
WA 98052
October 7, 2018

Dear Mr. Broudus
I am writing to you today to bring to your attention deceptive sales practices that are taking place on a daily basis at Toyota in Bellevue.
Having just graduated from college and having recently been offered a job at Microsoft I was eagerly anticipating the purchase of my first new car. Having done extensive research, I settled on a Toyota Rav4 Hybrid, Limited. I have been driving a Toyota Solara for the last 6 years, so I am a big fan of the brand.
I, along with my mother, went to the Bellevue showroom on September 19, 2018 and I first met with Nelson Kwambai, a sales representative. We engaged in several conversations pertaining to choices of vehicles and colors. He also informed me of offers and rebates that Toyota had at that time, including the cash rebate and the new college graduate rebate. I informed him that that was excellent timing as I had just graduated from University of British Columbia less than 2 weeks before, he acknowledged that accomplishment, with "perfect, just in time". Before leaving the showroom, he asked me for my driving license, which I readily provided and said he was taking a copy. He did not ask me for any car insurance at this point. We settled on a vehicle that I was interested to test drive. He told me the vehicle was brand new and just delivered and he took off the plastic wrapping so we could test drive it. During the test drive we again engaged in multiple conversations pertaining to the offers and rebates and he assured me that as I was a college graduate I was able to have the $750 rebate in addition to the cash rebate of $2400 plus any additional discounts on the car. He also told me that there were limited car choices as the 2018 were selling fast and the special offers were there as an incentive and they were making room for the 2019 all new redesigned model. He proudly assured me that he had sold many cars each week and was well aware of all the special offers and discounts available.
After the test drive we returned to the showroom and he showed me some mathematical calculations resulting in a net lease monthly payment of $410.00 My mother asked him to negotiate 50% of the dealer holdback, approx. $400 and he said if were willing to sign the lease today and also as I knew Michael (from a job I had at Issaquah Pool) and he didn't want to go back and forth between the managers etc. he could agree to the $400 additional discounts on the price of the car. He also mentioned during this time that he was the no 1 leasing agent, a comment supported by the General Manager Troy Samson, and that he had signed multiple lease agreements per week and he was very familiar with them.
On agreement to move forward with the sale we went to the office of Mr. Kylan Kendrick. He asked for proof of my college graduation. At this point 2.16pm I emailed him a copy of the letter I had received from UBC. He opened the email and said, "that's great, no problem". He did not remove the $750 college grad rebate from the documents on the screen. He then asked me for proof of residence. I explained that I had just moved back from college and applied for a new driving license. I gave him a copy of my new temporary license and also the ‘old' plastic license with a hole punch in it. He also asked me for proof of employment. I told him that I was getting my offer letter that afternoon. Later that day I emailed the offer letter to him. I had also added the new car to my parents driving insurance and gave him a copy of the email from the agent. He showed me and my mother the "final" payment amount on the screen. At this point my mother had to leave and informed Mr. Kendrick not to "try and upsell" me anything. He informed me and my mother that there was a product GAP that was $995 to add to the leasing policy and he highly recommended that we take this option in the event of a write off or loss of vehicle within the leasing period. We discussed this option and subsequently added this to the policy. This resulted in the monthly cost being raised. My mother left. I then subsequently signed the documents as given to me. I left the dealership with what I believed to be a copy of all the documents I had signed, this was not in fact the case. One document I had signed, pertaining to rebate eligibility was missing from my packet of contract documents. The car was made ready by 2.45pm, no less than 30 minutes from entering the finance office.
I was very happy with my vehicle, happy with the price I had paid and was looking forward to driving Toyota,
On September 24th, 2018 I received an email from Mr. Kendrick asking only for proof of residence and that Toyota financing were not able to process my lease because I had not graduated from a University within the US. First, I had already shown Mr. Kendrick my temporary driving license with the new address. I called to speak to Mr. Kendrick and was informed that he was out of the office until Oct 1. I then rang and spoke to Nelson. He re-iterated that same information that Kylan had told me and that he was not aware that to obtain the college grad rebate, you had to have graduated in the US. He told me I needed to come back to the showroom, re-sign the contracts less the $750.00. I am sure that if you review the contents of the contract personally you will note in the Insurance section, complete nonsense in the fields regarding policy and other such important legal details. These were entered by Mr. Kendrick.
I then received a phone call from Ed Wood. This was after I had called Toyota 3 times to speak to a manager. He was very vocal with me on the phone. I clearly explained my position to him and that had I known of the exclusion on the college rebate I would not have proceeded with the purchase. He told me that I needed to come back in and re-sign the contracts less the $750.00 I told him that neither his salesperson on finance person had informed me of the eligibility of my degree for the rebate.
On the evening of September 26, 2018, I received a phone call from Troy Sansom. He was very indignant and aggressive on the phone and that my only option was to res-sign the contract or return the car. Again, in great detail I explained that neither his sales person or finance person had informed me of the eligibly rules and he noted that I had signed a paper to understand the eligibility rules. First, I signed the paper. Second the paper does not state the exclusions regarding a US degree, only that it has to be from a four-year college etc. He told me that it was ‘my responsibility' to ensure I was eligible and that Toyota financing was a huge corporate entity, not sure how or why this was relevant at all. He then agreed with me that NONE of his sales personnel or finance personnel take it upon themselves to inform clients regarding eligibility for rebates, that this is standard practice in the car industry and again he repeated what a large corporation Toyota financing was and this was not his problem but mine and theirs. His salesperson is using deceptive business practices to coerce coroners into signing contracts with knowledge that the rebates will not be available because of eligibility rules. He also stated this happens all the time and people just come in and re-sign and ante up the additional dollars. I told him that I was going to seek legal advice at which point he said "we have legal people too, bring it on". I told him that his sales people ‘knowingly" did not inform their customers of eligibility rules and that the Toyota of Bellevue website includes in very small print, the exclusion of non-US degrees from the college rebate program. At this point I ended our conversation as it was past 8pm
Needless to say, this had been a very stressful experience, but it was not over yet. Along with my mother we went on September 27th back to the showroom. We arrived at 11am and were told Mr. Sansom would not be in till 12 or 1230 and that only he was able to help us. As we were waiting in the lobby and very disgruntled gentleman was speaking very loudly at the front desk regarding his atrocious treatment by the sales department regarding his purchase of a car. We waited until 12.35pm at which point my mother asked to speak to you. Less than 5 minutes later at 12.40pm Mr. Samson appeared and ushered us to a conference room. He mentioned he had to pick up a sick kid from school which was a very different explanation than the one we had received whilst we were waiting. We had seen him upstairs almost 30 minutes prior to his arrival at the lobby. Once in the conference room, he asked us "what do you want to discuss"? Really…….. we made mention of the deceptive business practice regarding the non-disclosure of information pertaining to the college rebate. He then produced the signed document pertaining to the eligibility which I had signed the previous week. It did not state any EXCLUSIONS to eligibility, only those items that needed to be satisfied. I informed Mr. Sansom that I had complied with each and every eligibility item that was listed on this paper. I told him again that I believed his sales personnel were engaging in a deceptive business practice of knowingly with holding pertinent information to a contract. He said (pointing his finger directly at me in a very aggressive manner)" oh you want to go down the legal route, well bring it on, you want to fight, then bring it on. We have large legal team". At this point I told him "do you think I ‘m scared of you". He told me that "I have a piece of advice for you, being 22, this is not the way to be if you want someone to give you something". At this point my mother intervened and told him to stop the ‘patronizing' language. My mother again asked him "what do you want to do?" he said "get the car back". She told him we did not want to return the car but if we did return if would he give us in writing assurance there would be no "comeback" from the leasing company. He informed us both that there was "no contract" because the contract was voided because we refused to sign a new one with the increase of $750. We agreed to return the car. We drove it to the Toyota parking area, Mr. Sansom inspected the car, there were no problems, we handed back both sets of keys.
My parents are personal friends with Mr. J Courter and the Hudgins family of Honda Bellevue. We have personal friends who you knew personally growing up, who recommended Toyota of Bellevue to me. I went to school all my life in Bellevue and graduated from Interlake High School. I have countless friends and acquaintances as do my parents. I am about to begin my professional career at Microsoft as Business Operations & Program Manager Leader. I cannot in all conscience be able to recommend your dealership. This whole experience of buying my first car, talking to my friends, family and work colleagues about my wonderful experience with Toyota has been marred by deceptive sales practices re-enforced by your management.
I am hopeful by receipt of this letter you will acknowledge that your sales personnel are not performing their job as required by WA State Law and that when you hear from Honda or other dealers in this area about this interaction, as you will, you will take on board my deep regrets that we could not come to a reasonable business conclusion.
Your sincerely

CC: Nelson Kwambai; Kylan Kendrick; Ed Wood; Troy Samson; Toyota Corporate Customer Relations

I have problem with stalling of the engine during driving of my Corolla 1.4 d4d issued in 2008. I went to service in Skopje, they told me that the engine computer is damaged and need to be replaced. New ECU is 2000 euros, and the estimated value of my car is lower than 5000 euros. Is it possible this part (ECU) to be that expensive? Can you advise something about this issue. I'm the first owner of the car.

I am very disappoint in this vehicle. How can I give it back to Toyota.
the transmission is nothing but trouble. I took it to service and they performed computer mapping on the transmission. the mapping corrected the shifting problem but the problem has returned and is worse.

the vehicle has 10, 000 miles and I really want to know how to get it fixed or give it back to Toyota.

The first toyota an Avalon I owned was great ran for over 350, 000 miles and is still running strong for my granddaughter.

Paul Rosol
p.[protected]@gmail.com
[protected]

I purchased a 2015 Toyota Corolla LE vehicle from Schaumburg Toyota in October, 2015. I have 47, 000 miles on this vehicle, which is not quite 4 years old.

In August the air conditioner failed to blow cool air upon starting vehicle. It continued to work intermittently through September. At end of September it stopped functioning. I took it to a local mechanic as I thought it just needed more coolant. He advised the compressor was completely mal functioning and the entire job to replace would be $1500.

I now live in Mt Laurel, NJ and have been using Holman Toyota, Rte 73, Mt Laurel, NJ. I tried to phone them to inquire about warranty (even though I do not have extended coverage). They did not answer the phone nor did they phone me back. I then called Schaumburg Toyota in Schaumburg, IL where I purchased the vehicle in 2015. They advised there was no warranty coverage, recall, etc.

I then spoke with the mechanic who had done considerable research and he advised these air conditioning units on the 2015 Corolla is a known issue by Toyota. If that is the case, is there some coverage or out of pocket reimbursement for this huge cost on such a new car?

I have owned four Toyota Corollas in my driving history and never ever experienced a problem with your product. Please don't disappoint me now. Please offer me some assistance for this huge out of pocket expense. Regards, Roberta Lane

Dear Sir,
I have purchased the Toyota Innova Crysta, international brand of toyota, from Buddha toyota motor patna and financed it through SBI, Patar Branch, Siwan, Bihar dated 28.09.2016 The details are:
1. Vehicle Registration no. BR01CZ-0999.
2. Engine no. 2GDA018754.
3. Chassis no. MBJAB3EM2025043470616.
4. Make-INNOVA,
5. Model - 2.5 E 7 STR
When I purchased it and till the time I am mentally and economically harassed. The service centre keep the vehicle for months just to repair the small2 defects, you can also check it through service centre's records. So to fulfill my needs I have left with no other options than to rent another vehicles. Also my vehicle is insured with toyota insurance.
On 21.07.2018, I was going to Ballia, U.P. for some personal work, on the way nearby nagra, Ballia U.P. the vehicle was parked properly in the parking area but someone hit it from behind and unfortunately the vehicle got damaged. I immediately informed about this incident to Toyota Customer service centre. After one day i.e. on 22.07.2018 for the repairing pupose they took the vehicle to Rajendra Toyota, Gorakhpur, U.P. through Toyota service van. There my vehicle is still standing in its same damaged condition without any repairment due to which I am forced to rent another vehicles to fulfill my needs.in addition to that I am also depositing the monthly instalment of INR 44, 000 to the Bank which is not at all right.
So, I request you to please repair and handover my vehicle without any further delay. Also the Kirloskar Toyota Motor have to pay the instalments of SBI Bank for the months for keeping the vehicles and delaying the repairment without any solid reason, otherwise I have left with no other option than to file complaint to consumer forum.

Thanks & Regards,
Sushma Devi
W/o. Mr. Brajesh Kumar Dubey
Vill-Rajpur, Raghunathpur, Siwan, Bihar, India.
Mob - [protected] / [protected]
E-mail: [protected]@gmail.com
E-mail: dubey. [protected]@gmail.com

Dear Sir,
I was booked a Toyota GLI reference number is ( 2845413 ) . I cleared all payments including balance payments before upcoming date. Toyota Motors walton Lahore give me the date that is 18-Sep-2018 for arrival of Car. But still there is no response given by Toyota Motors Walton .Even when i call then there is no excuse about delay on arrival even there is no proper reason given to me and also no expected date tell me .

Muhammad Ali,
Hr Officer,
Mediquips Pvt limited

We bought this 2015 Toyota Sienna from McGee Toyota, 191 W Main St, Dudley, MA 01571 on Sept. 5, 2018. When we were buying the vehicle we specifically asked about the tires because we were concerned that 2 seemed worn. The manager refused to change the tires or make any allowance for them. He insisted that they were fine and that we just didn't know anything about tires. Then when we went to have it inspected, it FAILED because of the tires. We had to have 4 new tires to the cost of over $900. We do not think we should have to pay for this because we specifically brought it up to the dealer and he dismissed our concerns. The vehicle HAS to pass inspection! Please help.

Hi.I own a rav4 2014 with 48.000 km perfectly mantained, and the steering whell made of ecological leather is peeling.After contact with the local dealer (itabuna bahia brazil) and latter the main toyota office, i was informed that i had to solve the problem at my own expense and trouble.No option was offered me.I am not at all satisfied, as it is an obvious deffect of the product.

I have a Toyota Camry 2014. I had to replace my radio and so disappointed . This is the first radio I had to replace. I am so disappointed and I could not get the same radio. So expensive . I did get a nice radio half the price of Toyota. Still expensive. I would like to say one more thing . I took my Toyota in for service which I was told I need something on my car which was false . I was interest in a new car which I love my salesman Richard in High Oount NC. I will be keeping my car after spending that kind of money on my radio.
My car is not that old.

I bought Altis 1.6 two months ago.Since i bought it there is an annoying noise from rear speakers.I complained it once at Toyota Rawal located in Rawalpindi and they checked it and found that rear speakers faulty.
They gave me time of 8 days and told me that they will order those speakers and it will take about 8 days to arrive.I waited for eight days and when i went there after eights days the guy Hamza dealt with us and the vendor spent whole day fixing new one and when was tested they were also found faulty.
After that that guy Hamza gave me another 10 days to wait so that he can order new one and call the vendor from company to fix them.Its now 15 days he has not updated me yet .Dosent pick up the call and if he does he always says we didnt received it yet.When i ask him about my complain no he dosent provide me with that as well.
I am really curious about this at the guy at Toyota Rawal is not helping and asking me to come and complain the manager while i have already did it twice.
Kindly resolve the matter at earliest.

Hello,
I have been waiting to receive my Toyota Corolla for around 6 months now. I was asked to pay a downpayment and to expect to receive my car in 4 months.
I called the sales rep and customer service many times but in vain. They kept telling my next month until i decided to submit a complaint with the customer service. They told me they would get back to me in 2 days, that was a month ago and no one got back to me.
I found that i have no way of submitting a complaint or contacting management about my situation.

I really hope that this works

My brand new 2018 Toyota Highlander front grill's paint is peeling. I have only made one payment and have already had to have the front grill replaced. The grill did not come painted so my dealership had a local repair shop paint and replace it. Not sure what quality of paint they use or how this will affect the value of my vehicle. Am very concerned about the paint on the rest of my vehicle. Is this a know issue that you are having with the paint and if so what is being done to resolve it. Very disappointed 😟😟😟

- I found from about 8 month a stain appear in the head light of my toyotta
- I was surpised that how toyotta company use a bad matrial in its product.
- I waited until the next maintainance to see how to change my head light in warranty.
- I went to toyotta egypt company to change them.
- they refused to change them because my warranty expird in the forth of july 2018
- I told them I am so upset from the company because this defective mateial appear from a long time.
- and I thought toyotta company respect thier customers and change any defective in its product.
- any way I hope you to find a solution for my petition.
- notice my toyotta is 15600km only.
- my plot number is BKA1000576

I, Barend de Lange, purchased a new Toyota Hilux (Registration BV 642) from Toyota Malawi Blantyre in July 2018. This is a company vehicle that belongs to KELFOODS LTD.

The after sales services at Blantyre Toyota has been pathetic to say the least and I need to bring to your attention the following specific incidents

First Incident:
On the 17 September 2018 I took the vehicle for a 10 000km service and brake shudder but when I got it back the rear brakes were binding and the brake shudder was not fixed The dealership did not want to send a mechanic to my house that evening.. I had to take the vehicle back to the dealer the next day for repairs and was stuck without a vehicle for a day. The dealership did not offer me a replacement vehicle during this time. I am also concerned that the brake binding has cause damaged to the brake linings and drums that I will eventually be liable for.

Second Incident:
On the 24 September 2018 I took the same vehicle to the dealer to install a rubber lining (rubberize) on the load bin. This was supposed to take two days but I check in on the 25th September 2018 only to find my vehicle parked one side with nothing done to it yet. On the 26th Sept 2018 I went back to the dealer again to follow-up on the installation only to find that the work was done so badly they have to re-do it and has caused significant damage to my brand new vehicles load bin.

This time round I demanded a spare vehicle but the dealership has bluntly refused to assist me. Only after 3 hours did they assist me with the workshop managers vehicle.

I use this vehicle daily to conduct business and cannot afford to be stuck without transportation.

Good day
Dear toyota,
I have bought my car in the year 2014 from the car dealer Abdul latif Jameel
My car is 4 cylinder car that cost me alot of money around 35, 000 US dollers that didn't have many options.
Service wise it coasted more as my breaking system needs to be maintained every 10, 000 KM and that is really too much cost plus the car is now making strange noises and the car engine sound is becomeing very loud. I went for an inspection but after the warranty has finished which was 2 years about a month later, and they have said there is nothing. May I ask you to please lower the cost of maintance for the parts and the hand service ? And if there is a factory error on the car would that be fixed now after the warranty has finished?
Thank you very much and I'm very proud to own a toyota.

I am writing this letter to complain about the quality of the vehicle I bought and the poor after sales service of Toyota Service Centres in Prai Butterworth. I bought a Corolla Altis from one of your dealers Telagamas Kulim in April 2016, my vehicle registration number is PMN 2383, ever since I have received the vehicle I have been facing various issues regarding the cabin and chassis. Despite frequent visits to the service centre in Prai, my problems have not been solved and I am dissatisfied with the standard of service I have received from the staff. The answers and solutions that they have provided to me could not solve my vehicular problems permanently, therefore I am writing this letter to ensure that this does not happen to other consumers. Below is a list of issues I have faced since receiving the car.
1. Firstly, when I received my car in April 2016, I noticed there were air bubbles within the tinted of my main windscreen. The air bubbles appear within one week upon receiving my vehicle. I received my vehicle on the 23rd of April 2016, during my first service in 28th April 2016, I showed them the air bubbles and they promptly flatten it out, however it is not reflected in the servicing records. This should not happen as it is a cosmetic defect which could affect my vision when I am on the road.
2. Secondly, after about a month my recording device on the dashboard stop working, however I only went to the service centre on 31st of May 2016. After checking, the service centre in Prai has replaced the recorder with a new model. I am unhappy, because the recorder is for the safety of me and my passengers, there is no proper explanation from the service centre on how could the device could be faulty.
3.Thirdly, in September 2016 my touch screen DVD player stopped functioning properly and the screen was inactive. I was furious as this is the 3rd problem I faced within 6 months of receiving my vehicle. I sent my vehicle to the Prai Service Centre 15th September 2016 and they have replaced my media player because they could not repair the previous one. I drove my car back without the player and the service centre replaced my player within a week.
4. Fourthly, during my 10, 000km service in 15th August 2016, my vehicle underwent an alignment and balancing service. However, after the procedure in Toyota Prai my steering wheel started to tilt to the left. I realised this issue when I was on my way to Kuala Lumpur. Therefore, I made a call to the Prai service centre and told them about the problem and told them I will be going to the nearest service centre around me, which is the Balakong Toyota Service Centre. After servicing my vehicle in Balakong my problem was still not solved and the next day I returned to the Balakong Service Centre for another inspection. All these would be reflected in my vehicular servicing records. I could not fathom how could a vehicle from Toyota be having such issues within a year.
5.Fifth, after a year of receiving my vehicle, which is in 3rd October 2017 during my 40, 000km servicing, I realised that when I am driving alone with a 100kg load in my boot, my absorbers started creaking. This is not normal, because this is a new car. I again promptly went to Prai Service Centre to inspect the source of the noise. During my service, the staff denied that there were any problems with my absorber. I was unsatisfied with the answer they gave me, therefore during my 50, 000km servicing I went to the Service Centre in Bandar Perda. When I went there it was during the Fasting Month in 17th May 2018. The staff did not have enough time to inspect the car and they only did an initial inspection on my vehicle and claim that there were no problems with my absorbers. However, the creaking noise became more frequent, again I sent my car for inspection on 30th July 2018. That when I called the staff on line told me that I do not have to book for an appointment and I could just walk in directly. I did as I was instructed and walked in, however I waited from approximately 10 am till 4pm before they could inspect my vehicle. When it is my turn they told me that they did not have enough time and asked me to return on 12th of September. After my third visit, the service centre in Prai thoroughly inspected my vehicle and found out that my absorbers were indeed faulty, and have arranged to replaced them for me on the 25th of September 2018, which is today.
6. Sixth, I realised that the opening and closing device on my vehicle boot is faulty. I find it difficult to close my boot, as it feels like there is something wrong with the mechanism. I have compared my boot to other Corolla Altis and discovered that it is harder to close my boot. After complaining they have fixed it for me. This problem was solved back in 2016.
7. Seventh, the final problem with my vehicle is the passenger seat. A year after receiving my vehicle, I realised that there is a creaking noise from my passenger seat. Every time I pass through a hump, the passenger seat would vibrate and creak. When I confronted the service staff in Prai, they deny hearing any noise and claimed that the noise came from the hook installed by the head rest of my passenger seat. After visiting the service centre in Bandar Perda, the service staff told me there are a few loose screws below the passenger seat and have tighten it for me. However the vibrating did not stop, thus this year in 30th July 2018, when I sent my vehicle for inspection along with my absorber issue they told me to make an appointment on 12th September 2018. The service staff told me that they would compare my vehicle with other Corolla Altis. After comparing my vehicle with other models the service staff told me that it was normal. I was very unhappy, because it is impossible that Toyota would manufacture substandard vehicles, the next day I compared my vehicle with my friends vehicle which is also a Corolla Altis, I realised that his seat had minimal vibration, I am confused, what do the service staff meant by normal?

After the previous service in 12th September 2018 one of your staff from the Toyota Service Centre called me using the telephone number 03-[protected]. She asked me about the service I received and I have already voiced out my concerns. In 18th September, they called me again, I thought they called me regarding my complaints but the person who called me failed to bring up the issues I have presented on the 12th therefore I am send an email and a hardcopy of this letter to the Toyota headquarters to ensure that my concerns and issues are being reviewed by the proper parties. To many consumers including myself, Toyota is a brand that reflects reliability, quality and peace of mind. But my experience with my present vehicle has let me down and unless Toyota comes to me with a solution I will stop advising my friends and family from purchasing vehicles from Toyota.

Check engine light came on and was diagnosed as an issue with gas cap. I took vehicle to my mechanic to check and he replaced cap with a Toyota factory gas cap purchased from the local dealer. After 2 weeks the check engine light came back on and my mechanic suggested I take it to dealer for them to diagnose the issue, as it might be something more serious than gas cap. When the dealer checked the vehicle they found that the gas cap was missing the internal parts to work properly. They did not have a gas cap in stock so I ordered one and paid ahead. After talking with my mechanic he stated the part was under warranty and I shouldn't have to pay for new part. The dealer refunded the cost of the new (second) gas cap I paid for. I, however, had to pay a service call fee of $120.87 to find out that the Toyota part was defective. I believe that since the Toyota gas cap from the factory was defective Toyota should reimburse me for the cost of the service call. I have attached a copy of my receipts. Should you need any further information please contact me. Thank you for your time and attention to this matter. Joan Tate, 812 N. 12th Street, Mt. Vernon, IL [protected] [protected]@gmail.com

Mr.Sadashiv Jagdale
Pune -411051

We have been using maruti Suzuki cars from more than 15 years, every 2 -3 years we purchase new models and sell old cars and have found no problem in the deal. By my bad luck, I was fascinated by good reputation of toyoto brand, I purchased the Innova crysta from sharayu toyoto on 23-09-2017. While I was purchasing the car from sharayu toyota, Baramti I wanted to have my own insurance company but the sharayu Toyota insisted that they shall provide the insurance covers. Hence for us both companies are same . The car was insured at the time of sale but after the car met with a road accident and was towed away by sharayu toyoto, I have faced a total loss/ neglect from sharayu toyoto and insurance company(SBI General) who is not giving the results and I am at total loss . I regret for mishandling my case. Another thing I have shocked as though the claim is not yet settled you have make an advertisement of auction of my car on cardekho .com without any information and permission of mine. How is this possible ? Since from last 6 months we are facing this issue. We had talked with so many responsible persons details mentioned below and had replied and answered to all the mail also fulfilled all the requested documents.
Sharayu Toyoto Bhosari (Dhaneshwar Sir ) - Every 2- 3 days Toyoto:- Gaurav Ghotkar Sir SBI- Sagar Patil Sir, Ashish Jaiswal Sir, Rohit Hate Sir, Shivlal Sir
I hope you shall understand our pain and sufferings and sort out the matter most promptly without any delay .

On August 28 I returned my RAV4 2018 to Westchester Toyota. Prior to returning the RAV4, I went 4-5 months to Fordham Toyota and Westchester Toyota to discuss a new lease and about the issue of the excess mileage on the RAV4. I was offered a new lease with no reduction in price of the mileage.I also called financial Toyota services and was told nothing could be done.
As a customer who had leased 4 cars in the past from Toyota felt that no one cared. If nothing can be done concerning the mileage, I will never lease a Toyota ever.

Invoice # 1119284
Customer # 141346
Service advisor: 6988 garrett l. meister

Service department at freeman toyota
204 ne loop 820
Hurst, tx 76053
(844) 242-5308

Hello toyota,

I am upset and very disappointed with the customer service i received on saturday,
9-22-2018, at freeman toyota.

On sept 19th, i made an appointment for 1:20pm, saturday, sept 22nd, to have a tire repaired and service the special service campaign for hvac blower motor. i arrived and was checked in on time and was informed it would be 2 hours to complete the items scheduled for repair. there was no loaner vehicle available so my wife and i sat in the waiting area during the appointment.

The service representative approached me 2 ½ hours later (3:50pm) and informed me that the tire was patched but the special service campaign item was not completed. the reason for not servicing is because they gave the part to a tacoma before me.

So, bottom line, up front:
1. i was made to wait 2 ½ hours to have a tire repaired, when i had an appointment; unacceptable.
2. i was made to wait 2 ½ hours to have a special service campaign item serviced that never happened because the part was unavailable; unacceptable.
3. i had an appointment to have a special service campaign item serviced and my part was given to someone else; unacceptable.
4. the service department failed to complete the maintenance that was scheduled to take place because they mismanaged the parts that were allocated to my tacoma; unacceptable.

A customer with a scheduled repair should never have to wait for 2 ½ hours to be told the part was unavailable because it was given to another person.

I was told that i would be contacted when the part is available.

Jeff vassar
4260 doe creek trail
Fort worth, tx 76248
Phone: [protected]