Toyota
Reviews and Complaints

I am Toyota Car User From Penang, Malaysia.
I can't brake proper with very hard lock on brake system. It is very dangerous as it takes more 25 sec to Slow Down from 30km/hr to stop. I was nearly cause a accident knock on other vehicles.
Please reply the Conter Measure from Toyota as this might kill me if I drive at highway. My Car VIN no: JTDKN36U205420724, regular perform maintenance service at Toyota Prai, Penang. My Car is 6 years old. My Vehicle Registration no is WWW2478. Last maintenance record was done on 03 June2018, Invoice no: 050V370786, RO No:050R750785.
The brake system must not been jam or having mechanical failure after the brake system failure alarm. Any Electronic System failure stopping mechanical brake system is not safe Design! The brake booster which link to Electronic System was caused "hard" braking situation. I can not brake it as there is anti force stopping to brake my car. This is not acceptable as Toyota is putting customer life in dangerous! Toyota Car image is a very high quality in safety and reliability. We all know Quality, Reliability and Safety is Toyota Corp top priority! Please give advice to Toyota driver on Safety Braking issue and give Countermeasure from this sudden incident.
Furthermore, the part failure is brake boosterwhich cause about RM7000 to me!
I am requesting a officially reply and compensation program from Toyota Corp, Japan. Safety is Top Priority for Customers!

My 2017 Jeep has trouble starting and the dealer knew as he had trouble starting it and said if anything bring it to get fixed and now when I call him he's never around also my 2017 Corolla tires just exploded and the tires don't look new and they're still not answering me and I bout both these cars last month and no seems to be able to help but can sure take my money. If this continues I'll take legal action.

Dias antes de la fecha de compra del vehiculo Toyota Yaris IA 2017 vin#3MYDLBYV2HY152689 inicie una busqueda del vehiculo que se acomodara a mis necesidades. Toyota ha sido para mi una marca de prestigio calidad y durabilidad asi como mi experiencia personal de usar Toyota desde el año 1981. Esto forma parte de mi decision al pagar un valor agregado por la marca que contiene calidad, eficiencia, durabilidad. La publicidad e informacion acerca del vehiculo son importantes al momento de escoger entre marcas. Aunque me parecio un precio alto tome la alternativa por un producto que trae el respaldo y prestigio de la marca Toyota. Hable por telefono con el vendedor e hicimos una cita para la compra en el dealer Fort Bend Toyota.El dia de la cita el vendedor me dirigio a los patios donde escogi el color y el fue a conseguir las llaves. Al tratar de encender el vehiculo no encendio sin embargo el vendedor consiguio hacerlo mas tarde con la asesoria de un mecanico. Al momento de encender el vehiculo hizo un ruido demasiado fuerte, el vendedor explico que era debido a que el vehiculo estaba mucho tiempo parqueado y era solo temporal, ya con el tiempo el motor se suavizaria y el ruido se iria.
Regrese al dealer unos dias despues para recoger las placas y registracion entonces comente nuevamente la situacion del ruido en el vehiculo que se repetia cada dia al encender el vehiculo en las mañana. "Tranquilo eso va a desaparecer " me dijo, pero si continua por favor llevelo al departamento de servicio.
Desde entonces hemos llevado el vehiculo para servicio y cada vez se ha hecho la queja correspondiente acerca del ruido y siempre escuchamos las mismas palabras "eso es normal".
Ultima fecha 08/25/2018 exigi una prueba comparativa con vehiculos del mismo modelo para encontra la similitud en todos los modelos. Se me llevo por todo el dealer para encontrar un modelo similar pero no se encontro. Dejamos el vehiculo en manos del Gerente de servicio Steven Deatherage para ser probado en el dealer junto con un tecnico especializado. Al dia siguiente al tratar de hacer la prueba tampoco se encontraron vehiculos del mismo modelo en el dealer. pero el tecnico nos trato de describir su opinion profesional. concluyendo que en su opinion el vehiculo era un modelo de otra marca(Mazda) con un simbolo de toyota en el frente. y que el ruido era algo normal en ese modelo pues era fabricado en otro pais por la Mazda y solo tenia el simbolo Toyota. Eso para mi junto con mi esposa causa un impacto emocional y economico. Esto es considerado un fraude engañoso por omision de informacion al comprador, el uso de publicidad engañosa ya que no se nos informo en ningun momento que el vehiculo estaba siendo vendido como Toyota pero fabricado por la Mazda. Segun la opinion del tecnico de Toyota ese ruido nunca iba a desaparecer. Ademas que por primera vez se nos admite y explica profesionalmente que nunca cambiaria ya que era parte de las caracteristicas de fabricacion. Exijo la inmediata investigacion de la venta de todos los vehiculos del mismo modelo para ser devueltos a su fabricante. Mi queja ya esta en la commision.
Gracias por enviar su queja a la Comisión Federal de Comercio. Basado en la información que usted nos ha dado, creemos que los siguientes enlaces en nuestro sitio web de información al consumidor pueden ser útiles para usted:
Cómo comprar un carro nuevo
Si tiene alguna pregunta o si desea agregar información adicional a su queja, por favor llame al [protected] para hablar con un consejero. Cuando llame, por favor tenga este número de referencia: [protected] para ayudarnos a encontrar la información rápidamente.
Thank you for the atencion a este caso.
EFRAIN FARIAS
[protected]

Dear sir,
Greeting from Musca, Oman.
I am using a 2012 model corolla car. Recently i have noticed that its dash board started melting. I request you to kindly look into this matter and do the needful to rectify it.
It is on regular service with toyota oman. Details of the car
Model 2012
Corolla xli
Reg no. D11571 oman
Contact no 00968 [protected]
Expecting a favorable reply
Thank you
Benny

Buyer beware. Do your research before buying and compare to other dealers you will see why. Tried to put a relative in a car that was almost 3 years old with 40k miles on it. Was selling the car for almost 40% more than it was worth. With all these added on items. Was able to get my relative in a brand new car with half of the interest and for less than what they originally gave them.

This vehicle was purchased used in 2015. Was no indication there was a problem with the paint until a year later and paint starting peeling in various places on vehicle. Checked with 2 professional car painting companies and was told the car was NEVER properly primered from the factory.

The first paint peel was on the door. I finally had to pay to have this situation remedied as it was a terrible eyesore. After having this door painted, several other places started to appear and peeling is now out of hand

This car is a rolling joke. I can't begin to tell you the inquiries I have had over the past two years. It certainly has reflected a poor quality product that Toyota has produced.

I feel this vehicle had a problem when it rolled off the assembly line but did not show the poor quality until it had a couple of years wear. I was the unfortunate victim, having purchased it. I am asking for Toyota to look into this issue and make this right. I have had several Toyota products but this will definitely be the last, I'd i have to lose money by having this problem fixed.

I am attaching photos of the problem areas. Please call me to discuss this situation as soon as possible.

I am currently looking to purchase a Toyota Hilux.
There are several items that are not available on the top-spec vehicle (which i would consider almost standard in this era).
The local dealer has tole me that they cannot add any accessory that is not sold as part of the vehicle (they nasically told me thay cannot do anything that involves electrical systems -including changing the stereo unit).

The country agent (TAM) is also unhelpful -returning a similar prewritten line that they only sell vehicles of Indoensian Specifications. The fact that i have received the same response multiple times indicates that this is a common request.

I have asked 5 times to speak to a manager of TAM -however I am still waiting.

Good day. I am in a situation that I cannot get the title deed for a vehicle I purchased from a Toyota Franchise in South Africa. Bidvest McCarthy Toyota I paid in full for the vehicle.
They knew about the faults on the vehicle and is sueing me for the repairs. I cannot register the vehicle on my name to drive it legaly on the road. I am being forced to drive the vehicle illegal.
If I am to be in an accident my insurance will not payout because I cannot register the vehicle in my name.
Can someone assist me. No one is listening to the problem I have is South Africa. It is been 8 months now. Please help me.
I have spoken to Steve Keys of Bidvest Automotive. He is the head of the department.
Attach is the offer to puschase dated on 08/12/2017
Attach is the notes the dealer recieved the faults that need to be done 31/10/2017
Attach is the letter from the lawyer

I need to get the ownership papers on the vehicle to be legal on the road.

Date: Aug 9, 2018
Customer No. 311994
During normal maintenance service to Toyota Beaverton(OREGON), i asked to clean some corrosion accumulating over battery. The advisory (Christ Scott) suggested to opt of Battery Service.After completed battery service when car was handed over, it did not start.
Advisor jump started it and asked to keep it ON for 10-15 min. After driving 20 min and restarting, CAR did not started, and need jump start again.
Called service center, and it was told to me, service center is closed.
Called service center next day, it was told to me to bring the car back to service station. I told the car cannot be started.
No help is provided, No towing was offered.
When i bring the car back to service station on my own arrangement, i was told to install and pay for new battery.
My battery was in good condition before being given for Battery Service, I need to pay for new battery and was not able to drive and use Car for my own use as it was rendered unoperational.

Greetings

I have a major complaint about very poor customer service provided by Toyota's official dealerships in Saudi Arabia and Bahrain.
I am a big fan of Toyota cars, and in the last three years i purchased three Toyotas.
The above mentioned dealerships do not show much care and attention to prospective buyers. I am currently looking for a top trim Toyota Prado 4.0 liter, i have money to buy but none of the dealerships have done anything to help me with the purchase.

I cant understand how such a Great Brand as Toyota be represented by dealerships with such a low customer service.

Your intervention at a corporate level is requested, please.

I took my 2011 wheelchair equipped van in yesterday(8/14/18) to have the recall airbag replaced. Yesterday was the 3rd time within approximately 1 year of attempting to have the service completed. The 2 previous times the problem was they didn't have the proper airbag and the other was the airbag was defective and we weren't able to keep the van at the dealership any longer that day to have another installation. The service technician was told we needed the van by 2pm to pick up my disabled daughter but the van was not ready until 3pm(I arrived at 2pm without a phone call saying it was ready).

Secondly, I made yesterday's appointment thru a postcard sent to me by Toyota regarding the airbag safety recall and they made the appointment at Toyota of Orange and told me it would take 1 hour to replace the airbag. The service technician said I authorized an oil change and tire rotation at the time I made the appointment, I told him not to do it as I didn't authorize it and my oil was recently changed. He wanted to know how long ago the oil service was done.

Thirdly, when I picked up the van, he made an off handed remark that the van had moldy air conditioner filters and the fuel injectors needed servicing. Nowhere on the final paperwork given to me under the multi-point inspection does it mention these problems.

Hello,

This is Abdullelah Alshammary from Tabuk, Saudi Arabia. I have 2015 Toyota Fortuner with 50, 000 Km, VIN number MHFYU59GXF7047982.
I have noticed the car is imbalanced, and when I went to the agent they refuse to fix it. they told me that they contact you to find a solution, but I didn't receive any response. My car had been in the service for one month and in the end, they told me to come and pick it up or they will charge me for any extra days.
My car is under the agent Abdul Latif Jameel warranty for 100, 000 Km.

I have a complaint and a claim against them, and I have a case that will be processed in the court soon. However, because I want to keep my relation with Toyota, I prefer to solve the problem with the mother company "Toyota itself".

Thank you.

Best regards,
Abdullelah Khalf Alshammary.
[protected]
[protected]@hotmail.com

Included last invoice in attached photo
Speedo 29200 km at 10/7/2018
Date of car purchase : 4/3/2013
Regular Customer for car service and maintenance every 5000 km
It seems A/C industry defect which I'am not responsible for it (regardless warranty expires : 27/1/2016
It is not fair to pay total of approximately 46000 EGP (40000 EGP spare parts + 6000 EGP labour) in spite of adherence strictly to Authorized Toyota service center programs
Please I need your justice, your sympathy and great reputation of TOYOTA VEHICLES CORPORATION

I own a 2007 toyota camry that is burning a quart of oil every 1000 miles, i called toyota and explained to them what is going on.I was told that because im at 150000 miles and over the 10 year mark since the car was first driven there isnt anything that toyota can do for me, its a shame that they think like that since this is a ongoing problem with lots of customer complaints with this same issue.I own 2 toyotas and was planning to buy a new car next year, this is the time i need toyota to show loyaty like i and many others have done for years.I will never buy another toyota ever.Lession learned.

Three weeks ago, I purchased a brand new 2018 Toyota Camry from Folsom Lake Toyota. This is my third car from them so just like always, I trusted them because of the past experience I had with them. I went into the dealership and asked them if I had the car I was looking for; and they did. Simply, I signed the paper work and didn't even bother test driving or seeing the car because I trusted them. I jumped in the car and drove home. As soon as I got home, I walked around the car and noticed the front bumper has dents and scratches. The passenger headlight was also scratched and damaged. I called the dealership instantly and after a few phone calls, they told me one of their employees had hit the car against another car. So, the dealership new the car was damaged and still sold me the car as a new one. Took the car back a few days later to get it fixed. I was told it would take a couple days but it took them more than a week. Went back to the dealership to pickup the car and all they had done was re-paint the bumper. I told them about the headlight still being damaged and they told me it was normal. The same night, as I was driving, I noticed the passenger headlight's beam was lower than the other. A few days later, I took the car back for the second time for them to fix the headlight. Now, just yesterday, I was driving in the city for about 2 hours and started noticing the breaks squeaking.

This is absolutely unacceptable and a complete inconvenience. I have my own business at the mall and I work 7 days a week, 11 hours a day. I don't have time to constantly be taking this car back to them so they can keep on fixing it. ITS A NEW CAR. I bought a new car so I don't have issues but this car has been worst than a used car. Im nothing near happy with this purchase and I feel like I have only been screwed. I don't want this car anymore.

Hello,

I have a 2007 Camry 4 cylinder, automatic transmission. My car has 114K miles. The engine blew and the toyota dealer service informed me this was due to low oil. I maintain my oil and have had it changed every 3K (and have service records). There is a lot online about oil consumption and the dealer also mentioned this issue. I would like a refund for my repair and am also wondering how this will be address with the new engine I have replaced the engine with- another 2007 camry engine.

Please let me know how you will handle this.

Best,
Marcus Artigliere

Dear Sir,
Recently, I have made a purchase of a car Toyota Vios in Malaysia and the car registration was done on 31/07/2018 but up to the date 07/08/2018 I still haven't receive my car. On 06/08/2018 at 15:00pm and also 17:00pm, I have send in a complain by email to the customer service at Malaysia Toyota website requesting for an explanation on this matter, but up to 07/08/2018 at 14:00 there isn't any response back from them which I have no choice but to call the customer service directly and inform them about this matter. Later at about 17:00pm the customer service call back to me and giving me the explanation that is very unacceptable which is the sales person is busy handling with a few cars to be delivered to customers. I have then requested the customer service to inform this matter to the upper management so that they are aware of this matter but I am not sure whether they did it or not as I know that if this kind of matter can be settled by them then this case will be closed and up to date I haven't heard anything from Malaysia Toyota Headquarter. I can understand that maybe there are many cars to be delivered to customers at that moment but does it take a weeks to do it and I didn't even receive a single phone call informing me that when my car is ready for collection or making arrangement. I think if I don't complain and call up to customer service, I think I can only collect my car by another few days. If you were in my position, what will you think about this, can you accept this kind of explanation? What kind of services is Toyota providing... where customer need to call up and check on the car. I hope to hear back from you soon regarding on this matter. Thank you.

My 2012 Yaris VIN JTDBT4K35CL010086 came up in a VinCheck National Insurance Crime Bureau search as a Salvage as follows...

VINCheck® Total Loss Record
VIN: JTDBT4K35CL010086 has been identified as a vehicle listed in the VINCheck® Salvage Records.
Date of loss 2013-04-03
Cause of loss Collision.

This is news to me as I purchased this car from Baierl Toyota In Mars Pa in January 0f 2014 as a Certified Toyota. I am still paying on the car and I just found out this info tonight. Is this legal?

I bought this car new in February, 2013. I have since driven this car approximately 190k miles in the last 5 1/2 years. Just this last Monday (July 30, 2018), I rolled the window down and noticed that the back of the window did not roll down flush with the door jamb. In rolling the window up and down a couple more times, the problem got worse, to the point the window was at a significant angle in comparison to the door. I was able to push the window down to flat (even), so I assumed the window had come loose from the window tray (or whatever you call it). I used the button to put the window up and intended to leave it up until I could get it worked on. The next day, Tuesday, July 31st, I called around to see who might be able to fix this and on the way home from work, accidentally and out of habit, rolled down the window. The window rolled down, this time coming out of the guide channels (front and back of the door), at an angle to the door AND the window channel. The window button would only AUTO up if used, but the window was not in the window channel and it would start to come out at an angle... I thought that might break the window and I would hit the window button again to either stop it or cause it to go down. As it was 10 o'clock at night and there was no one around to help me, I wrestled the window back into the channel and into the up position. I then used the switch to bring the mechanism into (what I thought was), the up position, but I could tell that friction alone was holding the window up. The next morning, the window had slid down perhaps an inch and using the switch to push the window "up" did nothing. From the sound I could hear, it thought it was "up." That's when things got bad. Thinking I could maybe make it to work, driving on the freeway, the window started to come down on its own independent of the switch/regulator/assembly, and in attempting to use the switch to make the window go up, it started to go down and again pulled the window out of the normal plain of the window (angled). I got it stopped and drove directly to Toyota of Santa Maria. After an inspection by your technician, I was informed that "I" had bent the regulator/assembly and the entire window and assembly was going to need to be replaced for around $900! What a crappy design you came up with that after 5 1/2 years the window assembly completely fails, and in doing so it implodes on itself requiring a complete replacement of window, regulator, motor, assembly, whatever! And then on top of that, your dealership is going to charge me an exorbitant rate for parts and service! In looking online, I can find the parts for roughly $400-500, so that means they're going to charge me $400-500 for labor for a job that will probably take the an hour!
This is the kind of crap that makes people not trust corporations in general and car dealerships specifically! You should be ashamed of yourselves, building designed obsolescence into your products! I have a 25 year old Honda Accord wagon with over 442, 000 miles on it. Yes, I have to do maintenance on that car and switches have gone out and regulators or actuators have had to be replaced (and they put those actuators in difficult places to reach, which is also bad design), and I have to replace a timing belt and water pump every 90k miles... surprisingly costs me about the same to partially disassemble the motor and replace a timing belt and a water pump as it does to replace window glass on your Toyota Camry!... but those are expected wear items. But why in the world would you design a window, made of one of the hardest substances commonly available, with nylon/plastic/whatever attachment points designed to fail after a short amount of use (5 1/2 years, really?), and then take out everything that's near it?!? And then charge an unconscionable amount of money to fix it?!?

Dear CRM Team,

My Name is Surenthiran Nagarandaran, my NRIC is [protected]. I would like to bring forward to your attention under the admiration and confidence of ‘Toyota, ' I have booked myself a Toyota ALtis 2.0 under order No 613449 on the 25/06/2018.
The dateline that was promised to me by Telagamas Salesman on writing was ‘August 50/50 if can deliver before August.' I didn't want to pursue further with the Sales PIC on such an open ended, non definite, non binary date line of a vehicle delivery as I was rest assured that I will receive the vehicle on 1st or the most 2nd week of August.
Pursuing further on the contact of Shanmugavel Vengadasalam heading the Sales department was proven not to be fruitful also, let me explain why, the contact and conversation was intended to attain a definite deadline or should I say I would like my vehicle delivered on the 2nd week of August, instead of working on the delivery pipeline my enquiry was corresponded as a complaint to my Sales PIC at telagamas, thus souring the relationship that I had with him (Telagamas Salesman).
Objectively Shanmugavel's management style is a blame game approach, if he is keen on uplifting UMW Toyota Motor's business he should have taken this on his personal interest and resolved the matter by giving me an assurance that vehicle will be delivered on so and so date and if couldn't with a valid reason and a solution to relieve my transportational needs. This was definitely not done, and I am left hanging and probably Shanmugavel is just expecting a customer just to wait and expect, if it's delivered its delivered if it's not then I should just shut up and wait. I have lost my anticipation and interest on owning this vehicle, my earlier vehicle was a vios, this in an altis, nothing to shout about, but small tiny customers like us could make a big difference on the brand. Over the years Toyota's sales is proven to be dwindling, let go of the arrogance and blame game with ruthless management style and only then by team spirit you guys could properl further. Please hire honest, literate, integrity kind of leaders in the organization, human capital can bring the biggest change ever.

Depressed,
Suren.