True Auto
Reviews and Complaints

I had an issue with my water pump on my 2013 *** Taurus, and luckily 5 months earlier I had responded to your mail advertisement and purchased a platinum level warranty. The total cost of the repair was over ***, but I only was responsible for my deductible, which was ***. I thought that would be the end of my story, but 3 months later my fuel pump went out. That was a $970.00 repair, but again I only had to fork over the deductible. I'm very pleased with my experience with True Auto Protection.

Extending my warranty with True Auto has been the best decision I've ever made. I had leased a used 2018 Dodge Journey, not knowing that a year later my engine would go out. True Auto were there to help and make the process so eas. Helped me with a rental and ordered a new engine without a hassle. Thank you so much True Auto and *** who took care of my claim. I am forever grateful! I highly recommend this Extended warranty company to everyone who is currently seeking to extend their warranty. You won't regret it.

I thought this warranty was required so we called True Auto and paid $150 initially. But I realized it's not mandatory, so I called to cancel it and this person named Faith starts asking me questions when I'm not obligated to answer them. She says they have to ask these questions for them to be able to cancel. No, you don't. Me answering your questions is not required for you to cancel. If I don't want it, I should be able to cancel on the spot. No reason is needed for cancellation, I just don't want it. Customer reps use pressuring tactics and are really aggressive.

a SPAMMING/CON company...just read some reviews ! they ALL say the same sort of thing...and the [censored] that reply's from the CON-company dances in Circles...pointing crooked fingers at the CUSTOMERS ! what Honest company does that? NONE they have no need for smoke screens. I also want OFF their F'n SPAM-a lot LIST I WOULD NOT do business with clowns like them in a zillion years...and would love to see these spammers LOCKED up . same scam as the LOST $$ found in LEBANON send them your SSI# bank # lic# photograph & power of attn. and they will gladly reunite you with your lost funds.

These people...how the h*** do they get our information? I have not asked for their warranty nor do i want it nor do i want them to keep harrasssing me and calling me nonstop, do we need to *** the s*** out of them to stop? Because my phone gets blasted daily and they are even sending letters , i asked for none of this bs and i want none of it. I didnt request anything nor do intend to. But in seriously thinking of suing them because i work over nights and their constant calls keep waking me up and i have asked a ton of times to get rid of my number and info and to stop calling me w their bs.i dont need it and i dont want it.

I had a huge claim. My air conditioning went with record high temps in ***. I needed a compressor and I have *** I read my book knew I was covered but I was praying they would cover me for my total amount in that breakdown. I had no problems, my advisor contacted True Auto they covered me for the max *** I still had to pay some out of pocket but not like if I didn't have coverage. True Auto covered me and stood behind there word. I been bragging on this company and giving out recommendations to co-workers, friends and family. Thank you, True Auto. When you get warranty sometimes companies don't do what the say. Not the case with True Auto.

Hey ***!Thanks for your deceiving letter:"By neglecting to activate your coverage you'll be at risk of being financially liable for any and all repairs."

Claims adjuster did not put the claim in written. The Lexus repair shop asked the adjuster several times for a fax number in order to process the claim. This was confirmed by the adjuster several. This caused aLot of confusion. Confusion that could have been avoided. When I spoke to the Lexus manager *** the adjuster would say one thing then approve anything. The adjuster went out a second time to re-inspect the car. Still didn't approve an item which is covered under the policy. It took a month, and two weeks for my car to be repaired. Resulting in the Lexus dealer had to eat his labor cost. The adjuster has been complained about on numerous occasions, and is still an employee of True Auto.

Based on the reviews here - similar story, and the fact that my mother signed up for extended warranty although she doesn't drive her car & has an expired license, I'm going to say that this company needs to modify their marketing efforts, to say the least! Same as other reviewers, Josh must have a full-time job to clean up these messes. I was able to cancel the almost $150/mo payment from further chargers, but my mom is out $600+ dollars for NOTHING. You can buy a new car for $150/mo. It's $100/mo more than her car insurance. Omnisure/Paylink, the ones taking her money, helped ASAP to cancel this, and so did True Auto, but how much are they making off people like my mom? What do they say to con them into this service? Where are the ethics?

Please allow me to add my warning to those I read below. I cannot encourage you strongly enough to avoid doing business with True Auto, LLC. I will give the customer service agent, Josh, I spoke with credit for being polite, respectful, and very professional when taking my call. However, his immediate supervisor could not conceive of a process in their business model that would allow for a full refund on the sale of a policy to an 80 year old widow who has cognitive impairment and does not drive a car that sits in the driveway of her house. Unfortunately, they are a powerful example of why such businesses have such a poor reputation and why the phrase caveat emptor must be adhered to in our current society. It is another tragic example of the value and regard we give to elderly people in our society.

I'm reviewing the company after speaking with a Warranty Agent by phone. I called because I've been getting mail about my old 2014 Fiat 500, which I no longer own since trading it in at a Tacoma dealership. The call was disappointing; the agent was rude, making snarky remarks like 'Do you not know how slow car dealerships are?' and pressuring me for my new car details. He disrespectfully said, 'You're wasting my time and have a terrible day,' before hanging up. His attitude was worse than a bill collector's. I hope the call on September 22, at 16:05 was recorded. The company should strive for better customer service. I would give no stars if possible.

I would give a zero star review If I could. As other reviews have also stated, scam like mail sent to your door, and the rudest customer service. After digging I found out the reason why they were so rude is because I have lifetime warranty through my dealership, and they didn't want me to check who the third party was, because in turn they couldn't make a sale. Turns out my dealership is very familiar with them, but not in a good way. They immediately asked if I got this mail that said "Call Immediately: blah blah blah". After looking them up, they are indeed trying to con people with a concerning style of writing in their mail. Funniest part was, I called back twice after being hung up on the first time rudely. Both agents became agitated as soon as I asked what dealer had sent them my information. They had no access to it. Red flag one. Also after talking to customer service about how rude they were, the employee already knew my name. Possibly same guy I talked to before, small office, or possibly they already had my number in the system. Also didn't know my VIN even though the said they use carfax, etc. to get information. TLDR: Con company for most people. Gets mad quickly if you ask them to verify anything. Always call your dealership first to verify if this company is the third party warranty company that they work through.

This is a scam business, as far as I am concerned, as they keep trying to tell me I don't currently h ave a warranty on my vehicle. I bought a 2019 vehicle with 17,000 miles on it and, not only still have manufacturers warranty on it, but also purchased platinum extended warranty at time of purchase! I keep getting letters and postcards, saying that my vehicles warranty is up soon. Made call to true auto, and was told that my warranty expires on 04/30. I explained that I should have manufacturers as well as extended warranty on car. The rep told me that this wasn't true, and I should read my contract better. I not only read inf, but called dealership, and confirmed that I am covered until 2024. When I called back, rep extremely rude, and asked why I even called them? I told him that they were scam artists and liars, and was sick of being contacted about getting warranty,and trying to scare me into buying one! The rep was rude again, and told me not to call again, and hung up on me. Leave me alone, stop trying to scam me and others you disgusting losers! I'm not sure how you have any stars at all? I read reviews on your scam company, and all horrible! You retrieval the elderly, realky? There's a special place in help for people like you! How do you sleep at night? And I am a well educated nurse, and have been one for 27" years now, before you try to talk to me like I'm stupid! I am out there risking my life everyday, just to be lied to, and scammed by disgusting people like you! Businesses like you ruin thing for legit businesses! Don't ever send me another postcard or letter, or I will contact lawyer. I have already won settlement with another company for similar actions, so just try me!

Your customer service person on the phone is a horrible human being. I received a letter today in the mail from your company. It was for my *** spark. I was curious to see what kind of services you offered and the cost of it. I called the number and spoke to a gentleman. He explained to me the plan and what it covers sounded great. When it came to the price, for me it was a bit pricey. I told the gentleman, it's just a little too much out of my budget. Then in a gruff voice he says, "Well, what is about the price is it too much?" I said " Yes, it actually is. Mmm, Let me think about it and if I can call you back with my decision" He later said to me" Well, we can do this one which is lower" I still wasn't very sure about it. I told him " Thank you for your time but I will have to think about it." Then he raised his voice to me and says very sternly to me" M'am we can not do that you have to chose now! This will not be offered again to you!" I said "Excuse me, I'm not interested right now but Thank you for your time" I hung up the phone because he was bullying me to purchase something I have no idea about. Then he has the audacity to call me back and tell me "YOUR DONE! Don't ever call back again. You don't ever hang up me!" I want this person fired and a written apology from this person immediately! I have already reported your business to the complaintsboard.com. If you truely care about customer service you should fire the man immediately! He has no compassion, he didn't even sound like he wanted to be there. If he is Mr. the Program Coordinator, then you are a horrible person and have no business in customer service. Your staff do not have the right to bully a person into purchasing something they are not comfortable with. I never want to have dealing with you ever again!

I received a notice in the mail several times stating that the coverage on my 2014 *** Civic has expired and that I never contacted them regarding a mechanical breakdown coverage that I had on my car however I dont have a 2014 *** Civic I have a 2009. When I tried speaking with *** he was very disrespectful when I asked him questions he told me it didnt matter that all he was there to do was put insurance on my car or cover a warranty that whatever I had going on or what I was asking about the piece of paper was irrelevant when I asked to speak to someone else he acted so he couldnt transfer the call so I explained that I would hang up and call back. When I called back he answered the phone again and I said so are you just going to answer the phone every time hes a man aint nobody in my office going to take the time to answer your calls and I said I dont understand why youre being so disrespectful you are cutting me off and telling me that it doesnt matter but it does matter to me because my name on here he then proceeded to call me a *** and I asked him why he was being so disrespectful. He said he was told that his job for the last 20 years was to control the conversation that hes not supposed to let anybody talk. I find that very sad if that is truly how they run their customer service especially when they dont let you explain why youre calling they just want to tell you something. When I asked where he got my information from if you could tell me that and why they think I have a *** Are they a scam or is everyone in the office just as disrespectful? Ive neverBeen so disrespected calling somewhere on the phone when it pertains to myself I dont know how they even have Buisness and I sure as heck wouldnt refer anybody to go to them as customer service is what brings people in and keeps customers

I haven't bought a car in *** or from these people nor haven't been involved with this at all. This seems like a scam wanting to get the *** from a car I currently own or something, which is strange they'd need that type of information over the phone where it's hard to confirm if their even real...I'd like you to STOP sending these to me, it is the third time this year! It is harassment!

This Company won't stop pestering my mother, Marilyn, in Binghamton, NY. They incessantly call and send letters. She doesn't have a car; my car is insured elsewhere, unrelated to True Auto in Fort Worth, TX. Their requests for private information upon my complaint are alarming, as it could lead to my elderly mother being scammed or wrongfully charged.

I got an letter saying that my records indicate that I have not contacted them to have my vehicle service contract activated and that if my factory warranty has expired and I will be responsible for any repairs Lmfaoo ? I have no license and no car but they sure knew my name and my address I dont live in *** either so I want to know how they have my info and whats all this circus about because this is serious right here !

My car went in the shop for a problem after my 30 day waiting period was up and true auto as the dealer to a tear down on my car which could only happen if I ok it. But before any of this the claims manger had already stated it was a a per existing problem. Which I think he just saying this because I had to restart my policy with them due to a financial set back for 2 month which I called back to reinstate it due to the already having to replace my engine 5 months before this I stated to them that I wanted to reinstate my policy and they started a whole new one which was fine. Now my car is at the dealer with a ticket of *** and they denied the claim after me call several time I get a call back on yesterday 10/18 that they will cancel my contract and refund me my payment but thats all they can do that is not excepable I asked them to even just cover the tear down and that was what I was offered. I would like some help with this please

True Auto solicit me 2X Early 2021 to buy extend warrNT on 2008 Dodge Nitro. Mid April I call rep ask my name/addr/tel/yr/make/mod/miles. He explain plans coverage deduct costs etc. 4/25 I call back Gave file # to rep on tel Powertrain wrnty 50 deduct. CONT # ***. Exp 5/26/25 Paid $300 down & $163 May Jun Jul Aug Sept eng lite came on. AAA tow to Tuxtla Auto Pano City. Car to AAMCO Glendale R diagnose trans. He call claims for auth # spk w/A*** NOT AUTH POL NVR BE ISSUE CAR SALV he told Rob. WHO call me said told A NOT RIGHT! need to pay or refund cust. I call A. I say car no Salv t insure & reg.. NASTY as can be accused me withhold info @ car Salvage. I ask why he say this? A sd ck email sent Carfax I never saw I had no idea car Salvage. T.Auto NVR state if Salvg policy invalid. Why T.Auto no pul carfax B4 open policy? If I knew why would I not say & Pay over $1K on policy. A say Salv cars ok to ins & reg..

I recieved a letter from True Auto Protection in 2019 telling me that my warranty was expired soon believed them and called them. When I called a gentleman assisted me and told me that i was not covered at all and needed to extend my warranty. For the past 2 years they have been taking $122.41 each month from my account. I then find out that my actual warranty from the dealership I purchased my vehicle from had warranty this whole time. I called True Auto Protection back to get my $3,000 and they were yelling at me they were so rude and unprofessional. They threatened to hang up on me and did not want to give me my money back. The also go through a 3rd billing company called Omnisure Llc that was collecting the money for True Auto Protection and Omnisure told me they were just the billing agency and they couldn't help me. They are a scam and need assistance with this matter. I need my money back especially during these covid times. I have attached my latest receipt. Please help me.

I've been receiving letters and I keep calling with no response for my customer ID. The envelope has no return address, only a note from the program coordinator. True auto insurance services mention a license number. They're fixated on a 2017 Jeep Renegade, claiming a factory warranty and requesting my VIN. I've asked for proof of how they got my details and to confirm I own that vehicle. I suspect a scam due to their lack of professionalism and no callback. However, if legitimate, they should provide the information source as per state laws, a right not widely known but available for consumer protection.

In July I purchased a policy from true auto protection LLC I paid 250 initially and first payment of 125 was paid in September I have paid up to November 1st and have received no insurance on my car repairs as of November 5th I brought my car to the dealership and was told my claim would be approved no matter what was wrong with my vehicle as long as it was not pre-existing the issue was not pre-existing and still my car was not covered. I am now having to pay out pocket almost the same amount I have paid out to the company so far and there has been no resolve I have read multiple reviews of this scam company and have to decided to take action. They should not be allowed to sell insurance in any state let alone in *** where they are not licensed to do so. Theyre staff is abusive, abrasive and dismissive. This company is taking full advantage of people during a pandemic and has no right to do so because they are not a licensed company. As far as I can see with reviews alone they have not covered one claim and keep money that they have no rights too. This company has changed names three times according to reviews i have read on your site and

For over a year, we've received weekly calls and mail claiming our 2019 Outlander's warranty is expiring, which isn't true. The car's warranty is far from over. We've asked 221 times to be removed from their list to no avail. It's harassment, and we'll report it. We log all calls and will record future ones, which is legal. We want no more calls from this unscrupulous business.

Hello, My name is Valeria C. I am reaching out in regards to my service with this company. I've recently received several letters stating my warranty from my vehicle was expired. So when I opened it and seen this, my immediate reaction was to contact them. While speaking to a representative they explained that in order to activate my warranty, I needed to put downpayment of 259. I was very confused because when purchasing my vehicle my dealership did tell me my warranty expired in 7 years. So after giving out that deposit of 259 dollars. I was told I needed to pay every month 150 dollars. Still confused as which why I need to pay when my dealership clearly told me my car has a warranty for 7 years. After this call, I contacted my dealership and they explained the situation that just happen. This whole time I thought I was talking to my dealership about my vehicle's warranty. Then I realized this wasn't part of my dealership. So I was very upset because the broker from this company failed to explain what the company was about and what the letter was for. I called back the next day to let them know I wanted to cancel my warranty and wanted a refund . The broker gave me an attitude and was very pushy. He was insisting that I will need that warranty when I clearly told him I did want it. He then transferred me to another call and clicked. Which made me believed I was scammed ! I called once again. This second representative was sorta helpful. he helped me and transferred me to another representative to help me cancel the warranty. Once I reached the other broker, he was as well being pushy about it and insisting I should keep the warranty. I insisted I didn't want the warranty he then stopped. He did tell me I should receive my money back in 2-3 days. I have not yet received, my money and I am very concerned that I might not get it back. This company needs to retrain their workers. They obviously don't know how to deal with customers. I want my money back as soon as possible. This is day 4 and still no money back ! this is ridiculous.