Mercedes me connect Finance
Reviews and Complaints

Love the app. Ease of use is great! Visible icons at the bolton of the page, make it easy to select and go to useful features in the app, like making payments, viewing past payments, and moving around in the app.

For over a year now I have login into the website to pay because the app bank account feature doesn’t pull up any accounts when their is an account associated. Removed and downloaded the apple multiple time no resolve.

The app is great, I had enrolled in auto pay, but it didn’t work on the computer apparently. Once I realize that, I made the payments and submitted for auto pay on the app, this is a much better way! I’m pretty sure this won’t happen again!

Hi
I had set up auto pay to be withdrawn from my Bank Account, US Alliance Financial Credit Union. But to my dismay the monthly payment was deducted from my secondary bank account which I never authorized. Is that a glitch of the app or what?

Every time I put my information in, the app prompts me to register for an account and I already have an account. I can log into my Mercedes Me app but not the finance app. I have to physically go to the website to make my payment. Very annoying!

I have been using to make payments and view the payment history. About a couple weeks ago it ask me to register when I do it says it’s already registered to the account I’m logged into. I tried support they could not fix it.

App no longer usable!

Your app needs an option to cancel payment. I made my payment by mistake for today instead of tomorrow and there is no option to cancel. Customer service stated that you have to mail the check back. That option is not helpful! Please fix this! Thank you!

Worked great for a time but now telling me I need updates. I look for updates and it just puts me I. A loop. I deleted and reinstalled and the same thing happens. Right now, it’s completely useless and I need it right now - so zero stars would be appropriate.

MB of Ontario is the best dealership on this planet. My salesman Sam was a Godsend, he is polite, professional, knowledgeable, detail oriented, and pleasant to work with. Same made my first time experience with MB of Ontario the best car shopping experience I have ever had. Frank in Finance is exceptional, he went through every detail of the financial documents & the process . I will definitely recommend my family & friends. It was worth my drive from San Diego. Thank you

According to your records I did not pay my December payment, this is incorrect. And the final statement for GLA250W is definitely in dispute as it is not my fault I was over mileage. Due to the inability to obtain another vehicle and the time it took for delivery.

Mercedes did not have vehicles available until well after the 15000 mile limit was met. I don’t believe I should carry the weight for a manufacturers fault. I am not responsible for shipping delays.

Thank you.

I can’t seem to be able to make a credit card payment.

This app won’t allow me to pay my car note electronically

I got ripped off for $12000 by the authorized MBUSA dealer.

Doesn’t work with new update, keeps crashing and can’t even see payment info

This app, just like their vehicles, is constantly having problems and not working. GET IT TOGETHER MERCEDES

Latest version is hanging on the loading screen after updating to IOS15. Tried to restart the app several times with no luck.

App is great if you like reading these messages over and over again, don’t expect anything else. The best or nothing .. nothing!

Used it once and then poof! Stops working. Apparently there’s a new version, but it won’t install. Not a good customer experience.

Online apps and vehicle software is really sloppy
Remote start is slow and sometimes it doesn’t work
No refinancing options available

Looked at my financial and saw two payments in same date. This was not what should have happened. Can’t fix on website as it doesn’t allow that.

I purchased the car and it gives me an issue with the payment on my account. I have to login to the cosigners account in order to make my payment.

Update screen comes on in app and only takes me to iOS store that tells me to open app. Thus starting a vicious cycle. Cmon devs. Get better with your releases.

I used this app once and now it doesn’t work. The app will not load. The screen displays the reload circle and states it is loading and be patient. Please fix this app. It is now useless.

It worked great till august upgrade. Now it’s not usable at all. Even after uninstalling and reinstalling, I get the same message that I need to update. Very annoying. Does this mean my car is free?

This app is a great tool but it frequently does not load. I have the latest IPhone and made all the necessary updates but still cannot access my personal information. Hopefully this issue will be resolved.