Toyota
Reviews and Complaints

My 2013 sienna has recall for sliding door, warranty extended 9 years, Brought car to Toyota in Carson, CA and took my car for 5 days currently paying for rental. Dealership now says it is not covered and must pay $2700 to repair and I must pay for my rental. This is unwholesome that Toyota would admit to a mistake for a recall and then have the dealership try to get more money out of fixing the repair. Of course I was told I could bring the car home and it was my choice if I wanted the door to work, but this is not safe for my family. I am trying to take care of patients in this pandemic and do not have time to shop around looking for honest dealers who are willing to take care of a car under warranty

I have called for a week the [protected]. I was repeatedly told it will be 40 min. then 50 minutes. They never answer their phone. Horrible service. please call me at [protected]. I have called my local Toyota business office as well. The sales department. They called no answer.

On Sept. 10 my son bought a 2013 Lexus CT at Fox Toyota/Ford Motors in Cadillac, MI. The check engine light came on while driving it home to Grand Rapids. It took a while to work out appointments to have it checked. It also started "leaking" coolant. Turns out it was burning coolant in the engine. We had purchased a power train warranty, only to find out later that the gaskets are not covered.

We finally got it looked at on Oct. 16 in Grand Rapids at Harvey Lexus. They said they couldn't find a coolant leak, but it needed some engine work and new brakes. We declined to have that done because they brakes should have been new from the dealer. And at the time they thought the engine work would be covered by the warranty. The car kept shaking while being driven. But we would have to set up a new appointment to have that done.

On Nov 18 the car blew a tire on the highway! So, Harvey Lexus took care of that but recommended 4 new tires to the tune of $700!

Finally got an appointment scheduled for Dec. 8! Meanwhile the check engine light was not just on but started blinking. My son was constantly adding coolant to make up for what was disappearing. Also, a friend mechanic of mine in Grand Rapids took a look at the car. All he did was remove the oil cap and saw foam in the oil. Diagnosis, the anti-freeze is leaking into the oil, causing the cylinders to misfire. We get the impression that they sold us the car knowing that those issue were there. How could you miss foam in the crank case when they changed the oil as the got the care ready for resale?

At Harvey Lexus they said they have to repair the head gaskets. But we kept talking to the Fox dealer here in Cadillac too and they said they wanted to make it right. If we could bring the car back to Cadillac, they would see what they could do about the warranty. We returned the car to Fox motors in Cadillac on Dec. 10. They have had it ever since. On Dec. 17 they said it's probably a $3000 repair and it's not covered under warranty. That was the last we heard from them until today, January 13, 2022.

Now they say it needs a new engine, that the coolant leak bent a piston rod. $8000! to install a used engine. I just can't afford that kind of money. They called me back later and offered to "repair" the current engine best they could, but it would not be perfect and there would be no further warranty of any kind, for $4000!

This has been a nightmare! I don't think they should have even put that car up for sale! I would love for them to take it back and forgive the debt. I'd even be willing to start over and get a different car from them to make this right. But I'm just a pastor, and my son is only 24 and just getting started. Neither of us have significant savings to pay for this. And we do not think it is fair! The big corporation can suffer this loss way more easily than we can! You even get a tax write off as a business loss. But I don't.

Dashboard had a recall for replacement due to being defective. I have contacted Lexus and they refuse to honor the recall. My dashboard is totally chipped and cracked. I drive my grandchildren and if in an accident and the airbag deploys there will be intense injury.
The recall was as follows:January 21, 2015 — After years of complaints and recent lawsuits, Toyota has agreed to replace about 3.5 million dashboards that get sticky, cracked, shiny and melt in heat and humidity. Calling it a "Customer Support Program" - ZE6 - Toyota will extend dashboard warranty coverage on the following Toyota and Lexus vehicles.

I tried numerous times to have this resolved with Lexus and for a long time they told me it was in review. No one ever got back to me to resolve the issue of give me an answer. Again I contacted them and they simply said they would not honor the recall.

SINGAPORE: I bought the new Toyota Camry 2.5 Auto in Dec 2015. Vehicle is regularly serviced at Toyota's authorized workshop during all 6 years of ownership. Mileage 59, 603 km. In Dec 2021 during car servicing, workshop engineer reported cracks in the vehicle's engine mounting. Matter was reported to Distributor Borneo Motors (Singapore) and Toyota Japan. However, Borneo Motors declined responsibility and claimed that the defect is normal wear and tear. Toyota Japan have yet to provide their respond to this manufacturing defect. Toyota cars manufactures are subjected to strict quality assurance standards, crack to engine mounting after 5 years usage is obviously a manufacturing defect or production lapse. Trust Toyota Japan can provide a reasonable and responsible reply to this issue and a remedial solution.
Owner: Tay Leng Kiang
Email: [protected]@gmail.com
Mobile: +65 [protected]

The steering wheel at the 3 o'clock position is peeling. The vehicle is a 2021 Rav4 LXE Hyvrid with 5000 miles. The steering wheel has not been altered or covered with a steering wheel cover causing some form or friction against the surface. The defect is isolated to the area described here and shown on the attached photos. No chemicals have been applied to the steering wheel.

Dear sir

Firstly thank you for help.

I would like to file a complaint against Toyota Egypt Company.

21st December there's an advertisement on the sight of Toyota Egypt about a used car corolla model, year 2021 that consumed 17400 km at the amount of 334000 Egyptian pounds.

I called the company on 16550 and informed them of my desire to buy this car; the recipient told me that I should speak to sales representative in the Abo Rewash branch.

I actually called him 22 and 23 of December and told him that I want to buy this car, and he told me that we don't sell this car at the moment because the car doesn't has a dimple mirror, I told him I can come and pay a down payment and wait until the car is ready, he told me we can't do that because that is disagree with the policy of the company, and we can will start sell it the first of the next week.

Today Saturday 26 of December, in the morning I called the sales representative and he told me that the car is sold in the Thursday evening 15 minutes before the exhibition closes.

After I called to the sales representative I called the company and filed a complaint and the recipient of the call told me that the company will respond to me within 48 hours from now.

Sorry for you but if you can help me do that and if I should file this complaint with someone else please let me know.
Thank you for help and best regards.
SHEHAB Afifi
Financial and Administrative Consultant.
MOBILE NO : [protected]
EGYPT

the above issue happened since two weeks time ago. Happened that the service centre technician told me that my car problem are due to the gear box faulty.So just to wait for the HQ to reply what to do the next step. Just to wait the reply from HQ need to wait for 3 working days. After that i had make a call to HQ complaint centre through hp, another same answer to me too, wait for the HQ to give reply regards my complaint. So after the 7 working days, i call up the second time to the HQ, they only answer back to me, saying that your car service centre will get the person in charge to let you know for further information. Then only i decide to accept the technical person who told that they will do operate the car gearbox to check on it, see whether can do some miner repairing on it. So i have to wait patiently in order to hope that will settle my car issue soon. After the next 3 working days, they only manage to let me know that they need more time to check on it and must to let the HQ know whether any parts replacement are needed, so i still have to wait for that long period, just to find for my car warranty issue. SO it was totally give our toyota supporter a really bad service compare the other branded car outside market. If your HQ are not enough man power or specialist on it, dont ever wasting your customer money or time just to go for warranty package .Dont ever tell me that repairing a gear box, your service centre require 2 weeks time to get it done! lastly I hope that toyota HQ will look into it and slove the issue as soon as possible.

I purchased my 2018 Tacoma & an extended warrantee. When I took it in for regular maintenance & had a recall repair, the service department tacked on various repairs that were NOT needed at all. My vehicle, it pristine condition, only had approx 18, 000 miles on it. It was kept covered & only used once monthly for a year & a half (for short local travel) during Covid-19, while I taught school virtually from home. Yet, the service Dept in Vero Beach, Florida at Toyota listed the following repairs, that they fabricated & lied to me about:
1). Replacing brake fluid (claiming it was dirty, & my brakes would fail if I neglected it) (yet it was as clear as new when my husband & I looked at it at home)!.
2). Replacing the engine air filter (which i paid the service dept $44.95 to do, even though I doubted the need after the other lies from them)
3). Flushing out the air conditioner, after they reported there was mold it the system (which I told them NOT to do, since I suspected consumer fraud).!
(The total repairs the Service Dept listed were $350.87)
I do NOT trust the Toyota Service Dept, after this & they need to be punished for CONSUMER FRAUD! Do I need to file a Law Suit against Toyota to protect other customers!?

Last year in September I have rented 2020 Camry (VIN 4T1G11AK1LU931987) from Rental Co. at Toronto Airport and stopped at a Rest Area in Northern Quebec for a snack. Then I lock the trunk with the car key by mistake. Shortly afterword's the whole car locked itself.

Rental Co. has sent a tow truck and he was able to open the car but trunk can only be open with a key. I was instructed by Rental Co. to phone Toyota because the car was new and that was not a normal car operation and should be covered under warranty.

Toyota Roadside Assistance has sent a Tow Truck with instructions to try to open the trunk, failing that to call a locksmith. Being Sunday evening there was no locksmith available. Hence I was towed to Toyota Dealership in Val-d'Or where I spent the night in the car because my valuables were in the trunk.

On Monday morning it took technician three hours of stripping the back seat before he was able to open the trunk. And then he has reset the alarm so the car will not lock when keys are left in the trunk without me asking for it. By that time I was without food, water and use of the rental car for 24 hours.

Afterword's I was presented with a bill for three hours of labour and Toyota "Extra Care" Roadside Assistance from London ON will not cover the bill claiming that car was operating properly.

I do not understand Toyota Camry operation and the warranty that comes with it.

During the first few months of owning the car I noticed the drivers side leather on the door gathering. They fixed it and all was good. Moving forward during lockdown I could see the passenger side starting. Because of covid I decided to wait to show this problems. When I finally did the dealership said it was out of their hands. Filed a complaint with Toyota that the interior door handles which are leather is faulty. The leather now really ooks horrible. Because my car is over 36, 000 miles they will not fix it! We bought two vehicles...a Tacoma and the Highlander at one time from them. Never again!

Toyota Of Plano Charges $2000.00 to fix it They order part the second time I take as they did not change the first time. Bob the manager handles second time but again the problem is unsolved and on third visit they grease parts so it runs smooth .I am so tired of this game and the problem is still unsolved.
The incompetence of mechanics and making me run to dealer at age of 73 with underlying health issues is not fair.

Just resently took my 4Runner to the local Toyota Shop for a radio fix. The shop was unable to fix the radio problem.

It appears that for 2019 no sofware is available for the premium entraitainment system, now that Entune 3.0 is discontinued this radio does not have fuctions like; Alexa, ihart radio, Yelp. poi, etc ...

Please have Toyota look at the problem and fix this issue.

Not Good

Took the Scion few days after service was rendered a couples of weeks ago, in order to be fixed the dashboard lights that were always ON. Was told to take the vehicle next days because the mechanics were too busy that day.

Today 11-11-21 at 7:20 took the Scion and supposedly in 1-2 hours was going to be fixed. At around 10am, the vehicle still was not in line for repair, neither no phone calls advising what was wrong with the vehicle; at 10:25 asked to the Advisor to bring my car back and left.

Now, I noticed that people who had arrived after me, their vehicles were fixed before my Scion.

Other peculiarity, when asked for copy of job service, your Agent make a new one, even though I told him a wanted copy of the original job service.

Norma Ellis/Roger Ellis

I put a deposit down through sales manager Charles for a 2022 which is what he sold it as only to find out after being ignored that it was really a 2021 that he was charging me a 2022 price. He purposely mislead us in a sale and then treated us like garbage when confronted about it. I went in and said I would still take it with compensation at which point he told me that he would not compensate me in any way other then doing the sale for the actual 2021 price. He did not even apologize for the misrepresentation or failure to respond or communicate. I had signed the documents under pressure as they knew I had to leave to go get elderly aunt. They spent all the time showing me the 4 square document which I initialled on and it said it was a 2022. Then when they knew I had to leave they pointed to another documents signature line and said sign here and it's all yours. Then when I later asked for my copy I was told I couldn't get it as it was with finance. I went in last night after being told the vehicle was in which it was not to have Charles finally show me the purchase agreement which did say 2021. Conveniently enough that was the document the refused to give me a copy of.

now as bad as i want a new car haven't had a car in over 6yrs if i had not payed to much attention to the email they might have gotten me . but i caught little discrepancies in this letter and i do fill out for alot of contest, but i am copying and pasting this email to you so maybe you can stop the scam, good luck getting the culprit From: CONGRATULATION
Sent: Tuesday, October 5, 2021, 06:51:20 PM EDT
Subject: Attention Prize Winner

--
NOTE: If you received this message in your SPAM/BULK folder, that is
because of the restrictions implemented by your Internet Service
Provider, we (TOYOTA) urge you to treat it genuinely and kindly move
it to your inbox.

TOYOTA LOTTERY DEPARTMENT
6565 Headquarters Dr, Plano,
TX 75024,
UNITED STATES OF AMERICA.

Dear Winner,

This is to inform you that you have been selected for a prize of a
brand new Toyota Rav4 - Perfect SUV Car and a Check of
$7, 500, 000.00USD from the Toyota Automobile International annual
computer balloting programs held on the 1st section 2021 award promo
in UNITED STATE OF AMERICA.

The selection process was carried out through random selection in our
computerized email selection system (ESS) from a database of over
250, 000 email addresses drawn from all the continents of the world
which you were selected.

The TOYOTA LOTTERY is approved by the American Gaming Board and also
Licensed by the International Association of Gaming Regulators (IAGR).
To begin the processing of your prize you are to contact our fiduciary
claim department for more information as regards to the procedures on
the claim of your prize.

Name: MR Eckert Anderi
Contact Mobile Number: +[protected]
Contact Email: [protected]@gmail.com

Contact her by providing her with your secret pin code Number
TY:[protected]/21#. You are also advised to provide him with the under
listed information as soon as possible:

1. Name In Full :
2. Residential Address :
3. Nationality :
4. Age :
5. Any means of Identification (Drivers License or Residential Permit
with your above name):
6. Occupation :
7. Direct Phone number :
8. Email address :
We advise you keep your winning confidential as we may not be held
responsible for any loss
Best Regard.

Mr:Eckert Anderi
THE DIRECTOR PROMOTIONS
TOYOTA LOTTERY DEPARTMENT, USA

my email is [protected]@yahoo.com if there are any question thank you

I have a Toyota Corolla 2015 model car.
I noticed that the interior dashboard is sticky is degrading quickly. The surface is discolored and wearing out.
I went to the Toyota Al Futtaim service center in Al ain, Abu dhabi, UAE. Unfortunately, they were not helpful. They weren't cooperative and approachable at all.
Instead the service staff told me that since the car isn't in the warranty period, I'd have to pay for a new dashboard cost. He didn't even check the car to see the issues. Instead, he told me they will first conduct a diagnostic test that will cost us 350 dhs then they will fix the new dashboard that will cost us alot too.
I'd like you to resolve this issue as this isn't my mistake or fault.
Kindly address this issue as soon as possible.
My phone number is +[protected]

I am presently leasing a 2019 Highlander. I took the car in for service in July; the car barely had 15k miles and the service dept at Expressway Toyota in Boston charged me over 1200 dollars for new brakes. It seems ridiculous that a car with so few miles should need new brakes so soon. I take the car in for service regularly and feel that I am being taken advantage of.

I own 2015 venza that has recall for srs airbags. will not pass state inspection test with warning light on.my case # is [protected]
state pulled reg. because of no inspection. no help or even call backs from local dealer. Best solution complaint dept has is for me to pay upfront for rent a car and maybe someday in future toyota will pay me back. i dont have 1000 dollars a month to for rental, as my car seat in driveway

I purchased a 2022 Toyota Hatchbach on 09/10/22.
I was not shown all of the paperwork nor explained all of the maintenance options prior to leaving.
The financial dept was extremely high pressure sales of services. I needed to excuse myself several times from the office because I felt attacked by the aggressive sales tactics used.
I agreed earlier to only pay the slicker cost. An extra $1000 was added to the original sticker cost. I was never was shown that page of the paperwork that shown the breakdown, even though it was requested. I was extremely clear that I would not pay over that sticker cost. Any deductions where to be deducted from the beginning sticker cost.
I was never offered all of the maintenance pkgs, I was only offered the most expensive. I was extremely highly pressured, harassed, and coerced into agreeing to one maintenance pkg. even though I had stated no several times.
I also agreed to one credit check. As of today, Three days later there has been Three hard credit checks to Experian. Two credit checks after I had already signed the financial agreement. Unauthorized credit checks, unauthorized, harassing, corrosion, deceiving financial services agreement.