Toyota
Reviews and Complaints

My 2008 Lexus GS350awd was brought to Westbury Toyota service center for state inspection, Al the service writer told me I needed a brake job. Rear rotor and pads. At 32,000 miles, the car being 13 years old, I went for the brake job. When the service was completed, I asked Al to provide me with a document showing the measurements the mechanic made which determined the need for the job. Al said he would email them to me, and he did not, I went to the service department at Westbury Toyota the following day to see if I could get the document. They could not provide it. This dealership has an integrity problem that is familiar with all Lexus and Toyota dealers in the N.Y. Long Island area. The outright lie's, that occur when dealing with your representatives leave me skeptical! Definitive to when I wish to purchase Toyota or Lexus products.

Buying a car today from Toyota of Dallas. 2610 Forrest Lane Dallas, Thx. Last minute the manager, Veronica Verala, jumps price up by $15, 000 over MSRP price. Have all documented and text. So wrong…. Just a completely Horrible experience dealing with Toyota of Dallas. I cannot express at how un professional dealing with this dealership has been.

Jill Wier
Monroe, LA

Dear Sir/ma'am,

This is to state that I had bought an Innova Crysta, G model on 24.10.2019 from Globe Toyota, Mohali on the name of Lakhbir Singh S/o Sukhdev Singh on temporary number (PB/65/TMP/2019/6491), Chassis no. MBJJB8EM501573875-0919, Engine no. is 2GD A364270. At that time, I wanted to get the registration number (Certificate of registration) of my choice which was not available in Mohali. I permanently belong to Ferozepur but was working in Mohali since long. I dropped an idea to get the car from Globe Toyota, Mohali and planned to buy from Ferozepur Dealer. Thereafter Mr. Amit (Sales manager) came to me again and advised me that they will issue me a temporary number and after reserving the permanent number from Ferozepur, they will do all the formalities related to RC. I had done the same as advised by Mr. Amit. Thereafter I started discussing with Mr. Shanky also for the certificate of registration (RC). I was not aware of the facts and related rules. Globe Toyota, Mohali team calculated the RC amount and accordingly I transferred the amount in the account of Globe Toyota.

I had requested Mr. Shanky many times to confirm the amount of RC (Certificate of Registration) so that I could get the RC as soon as possible but every time he made different excuses and lingered on the matter. I was worried because I could drive my car on temporary number for one month only thereafter I have to bear the penalty. In fact, I reserved the permanent number from RTO, Ferozepur (PB 05 AM 7770) and waiting for the call from Mr. Shanky to transfer the RC amount. Thereafter Mr. Shanky made an excuse that there is some problem in the website due to which authority is unable to remove the temporary number from the portal. Without removing temporary number from the portal, we cannot register a permanent number and he can confirm the RC amount accordingly. He requested to wait for some more time. It was already delayed for more than 4 months. Finally, Mr. Amit who was sales Manager at that time confirmed me the amount of Registration that was Rs. 102318 and requested me to transfer the amount. At the time of transferring the registration amount, I asked Mr. Amit and Mr. Shanky that can I transfer the RC amount from my brother's bank account to Globe Toyota account or not ? On the confirmation of Mr. Amit and Mr. Shanky of Globe Toyota-Mohali, my brother (Ranbir Singh) had transferred the RC amount of Rs. 102318 from his account (UTR No. [protected]) to Globe Toyota account (Account No. [protected]) on 07.03.2020. After transferring the amount, I had informed Mr. Amit and Mr. Shanky and they acknowledged me for the same.

I was not aware that BS-IV vehicles cannot be registered after 31st of March 2020 and same was hidden by Globe Toyota. I had approached different representatives of Globe Toyota for the same but ultimately they were transferring the matter to Mr. Shanky. All the time, Mr. Shanky Made an excuse that we have filled your registration form and there would not be any issue with RC.

Finally I decided to visit the RTO office to enquire the same and there I got to know that there is no provision to make an RC of my vehicle. It was really a shocking nows for me. I was shocked that how Globe Toyota made me a fool. Then I got the contact number of Mr. Vivek Dutta (CEO of Globe Toyota, Mohali), I contacted him. He said he will try but thereafter he did not respond. I had marked him many mails but he did not reply.

Sir, I have query that:
1. if there was an issue to make RC on the number issued from Ferozepur then why Globe Toyota suggested me to do so and issued me temporary number ?
2. If there was an issue to replace the temporary number with permanent number then Globe Toyota should have told me the implications? why they did not disclose the fact ? this was just to sale the vehicle.
3. If I meet with an accident or there will be any major mis happening/ incident who will be responsible because there is no RC and from my end RC amount has already been transferred

Sir, Its more than 1.5 years, nobody is bothering. Even I have approached many representatives of Globe Toyota, Mohali but every time they are making excuses.
Now finally they have communicated to me that this is not the responsibility of Globe Toyota, Mohali.

Earlier I was misguided by Globe Toyota and now nobody is bothering and taking the responsibility.

Sir, I have been harassed badly since long therefore finally I am writing this to you. Its my humble request to please look into the matter and help me to get the RC.

I have approached and written many mails on [protected]@toyota-kirloskar.co.in but action action has been taken yet.

Please do the needful.

I will be thankful.

Regards
Lakhbir Singh
[protected]

Hi
My husband Peter called 2 weeks ago and made an appointment to service our Rav 2019. We called and confirmed the appointment on Tuesday July 26 for our July 27 service at 9:15 AM. IT was confirmed. Sandra Immerso 9:15 service for 2019 Rav.
When we drove up there which was an hour away and got there at 9:00 we were told we had no appointment and we would have to wait hours for a simple service.
The service man was apologizing but said there was nothing he could do.
That somehow does not seem satisfying. We drove home, another hour
frustrated and felt it was necessary to write to Customer Service.
It is unacceptable.

I have logged a complaint on 13 July 2021 with Collin ref number 1126768 wrt my vehicle brakes shuttering - (this complaint has been ongoing since the 20 000 km mark on 30 000 km Toyota replaced the brake booster - problem still not solved) I was told to take my vehicle to NTT Toyota Groblersdal? I've been phoning and complaining no one is getting back to me - I spoke to Melissa at NTT Groblersdal who promised me feedback - did not receive anything?
They are also over charging me wrt pricing on brake pads?
I NEED URGENT FEEDBACK AND ASSISTANCE TODAY!
CALL ME MR PAUL BENAU VILJOEN [protected]

We have a 2021 Toyota Tundra. We had it parked outside for a few days. All of a sudden the alert came on the dash that 4 wheel drive needed service and was disconnected Took in to dealer and found a mouse had chewed the wire that connects the 4 wheel drive. so one little wire was chewed threw and it cost us almost $1800.00. This was not covered under warranty because of rodent damage.
My complaint is WHY, would Toyota put a soy base wire on these vehicles. This makes no sense. I have a Chev also and they do not have that and I have never had an issue and my Tahoe is 13 years old. So my first time owning a new Toyota and am very disappointing to have to have this problem on a 4 month old vehicle. I am hoping that this does not happen again. This should not be happening as this is a very venerable area. I am hearing there are a lot of problems with this issue because of the soy base coating. This is too costly to worry about this happening again. I worry every time I park this truck anywhere now. I can't afford this. We live in the country in Northern Wis. Anyway this is my complaint as a design malfunction! This job was performed at Toyota Dealership in West Bend Wis. They have paperwork.

I purchased a second hand Toyota 4Runner. On my second trip, my front windshield wiper would not turn on in any mode. The washer fluid alone function worked (pull stick forward) but not on the quick wash (stick up one). The back washer and wiper worked no problem.
The next obvious thing to check was the fuses. The owners manual has checking and replacing fuses as a DIY function. On the inside vehicle fuse box, 2 fuses are shown to manage the windshield wipers, see schematic of fusebox attached in positions 6, 7 and 8 starting from bottom left. Both 6 and 7 were not blown. At this point I had gone as far as I could in getting my wipers working.
I took it to the dealer. They diagnosed the problems as a missing fuse. The cost for this was $109+ taxes, they didn't charge me for the fuse. When I got home, I check the in vehicle fuse box. Next to the 2 fuses I had checked there was a 3rd, 30 amp fuse, (see inside fusebox picture, positions 6, 7 and 8, a fuse in position 8 that was not there before and NOT ON THE LABEL ON THE BOX LABELING EACH FUSE LOCATION AND FUNCTION.
I had no way of knowing this and solving the problem myself. It was not the result of a blown fuse (which would require a technician to diagnose why it was blown) so I would not have required the input of a technician.

I was on the right path logically. If the correct information was on the Fuse box diagram label, I could have fixed it, it wasn't a blown fuse that would require diagnostics and I would have avoided the $109+tax charge.

Toyota Canada, refused to recognize this as their fault. They pointed to the 2 cautionary statements on Pg 349 "It is recommended that any problem you notice should be brought to the attention...qualified service shop for advice." and "Before replacing fuses. Have the cause of electrical overload determined and repaired by your Toyota dealer as soon as possible.) Pg 390 On Pg 343, there is a list of Do-it-yourself service that cautions "the owner to use the correct procedure as given in these sections". I followed the guidelines on Pg 388 "checking and replacing fuses". The section also cautions "do not modify the fuses or fuse boxes".

Toyota refused to refund me my $109+ tax and hid behind the 2 caveats (pg 349 & 390) and that I didn't know what was wrong with my car and had to take it to the dealer.

I was trapped into having to take the vehicle to the dealer because...TOYOTA HAD NOT GIVEN COMPLETE INFORMATION ON THE FUSES REQUIRED TO POWER THE WINDSHIELD WIPERS AND WASHER. In essence, tough luck, too bad, we're not responsible for the lack of full information given to the customer (BTW I told them if they hadn't given me any diagram of which fuse did what, it would be a different story).

They also wouldn't communicate with me the decision on what they would or wouldn't do based on my complaint/situation. My guess, it goes into the G-file.

TOYOTA HAD NOT GIVEN COMPLETE INFORMATION ON THE FUSES REQUIRED TO POWER THE WINDSHIELD WIPERS AND WASHER. TAKE FULL RESPONSIBILITY

One of the PRIME reasons I selected the $3, 765.00 Premium Package was the promised 6.6 kW Onboard Charger rather than the 3.3 kW Onboard Charger available for those who did not wish to pay the extra amount.

I was drawn to the RAV4 Prime XSE because it was the only car available to have a traction battery that could achieve 40 miles on a full battery. My plan is to depend on this capability usually twice daily with time to get closer to recharging the battery midday with the more formidable charger (6.6 kw).

I have heard several of the same complaints from a couple dealerships. I purchase the car from a dealer, South Coast Toyota in my former home town, Costa Mesa, California, but will have it serviced at Michaels Toyota in Bellevue, Washington.

Is there any hope this problem will be solved by Toyota?
Regards,

John Kloster
[protected]@gmail.com
[protected]

Job Service Card No: [protected]

Location: Toyota Plaza, Tubli, Bahrain

This mail is in accordance with the AC Repair partial approval of warranty for our Toyota Yaris car which was bought on November 2017.
The above mentioned car is currently at Toyota Plaza, Tubli for checking of AC which was not cooling. After the Inspection the Service team informed to us that there is leakage in Evaporator and components related to that are broken and or Leaking and I have to pay BHD 76.000 to get it repaired and some components are covered under warranty, which is not at all acceptable, the diagnostic which service team said is not caused by any human error, therefore I believe it's a manufacturing defect and I doubt a proper inspection was not done on my car before delivering it to me. Now it's like we bought a car to spend on repairs, then what's the point in buying a new car, I should have purchased a used car instead? I chose to buy a new toyota car spending huge money because of the reliability and warranty which is promised to us, and the usage feedback received from friends and relatives otherwise I would have taken a Nissan or a Hyundai. And the way we are treated with the word warranty is not at all acceptable. That too complaint being AC damage and its components for a toyota car within 3 and Half Years.
I would request you to kindly cover the AC Repair under Warranty and also to provide a proper inspection on car. The complaints mentioned below are defects on my car.
1. AC Damage
2. Rough sound while closing the doors for which there is no solution till now after services in between three years, and the complaint was raised to the toyota service center on each service, which they could not fix till now.
3. Acceleration on Car, Slow movement for car even after giving full power on acceleration, which was also raised as a complaint on each service and the solution given by the center was to live with it.

Your ridiculous political wokeness. I would never buy your piece-of-junk, UGLY cars, especially now that you choose political sides. You offend half of the US.

I will no longer purchase Toyota products and will ensure no one I know will given that they are wading into politics and not supporting the constitutional right for members of congress to vote their conscious. My lotus Evora is now up for sale and I will not buy the Lotus Emira that has offered the Toyota engine and will let Lotus know and every member of every Lotus forum

On June 18, 2021, while returning home from a trip to Texas, my wife and I, both of whom are 70+ years of age, were traveling west on Interstate 10 in Arizona, (closest town was 50 miles). The temperature was 119 degrees, when our 2020 Toyota Highlander Hybrid with 6, 000 miles on it, quit running. It was almost 4 in the afternoon and I contacted Anderson Toyota in Lake Havasu. They told me to contact Toyota Roadside Assistance, which I did. They sent me a text for the information on what help I may need. While I was filling out the form on the text went blank and I could not continue. I again contacted Anderson who then contacted roadside non-assistance and had them contact me on my cell phone.

They were able to find a towing service who was willing to come and pick up my car, however, we would not be allowed to ride with them in the truck. We would have been stuck on the interstate at 119 degrees. I asked the towing company to give me 10 minutes to find some type of transportation for my wife and me.

Working with both Anderson and Avondale Toyota Dealerships (5 stars to employees of these dealerships) they were able to send a van out to pick us up from the Avondale location. This location was over an hour's drive from where we were stranded.

After over two and a half hours of waiting and several texts asking if our tow truck had arrived, I was called and told the towing company had decided to turn down the tow. By this time the van from the Avondale Dealership was approximately 15 minutes from arriving. The roadside non-assistance said they would put it out to see if any other tow company would pick up the tow but it may take awhile.

When we first had problems and had to pull to the side of the road an AZ Highway Patrolman pulled in a couple of minutes behind us. He had given us the name of a towing service in the nearest town in case we might need them. (50+ miles away).

When the roadside non-assistance informed me that the towing company had, (after 2 1/2 hours) decided to turn down the tow I asked them if I were able to arrange my own tow could I be reimbursed? The agent said that I would be, but they were going to put out the tow on the computer and see if any other company would pick it up. I agreed that that was good and to let me know. I never heard back from them.

We called the tow service the highway patrolman had given us and found a tow service that would come and get our car in about an hour. The tow service needed to be paid cash and was relatively expensive. I have not been towed in almost 50 years, so was not sure what was a normal cost for this service.

I have a towing service with my insurance company, however, since I assumed that since the Roadside Assistance was the one that covered my new car it would be the easiest and most efficient.

We were able to get the car to the dealership in Avondale, AZ just before 9:00 P.M. for a cost of $400.00 plus we had to end up spending the night in Avondale for an added out of pocket expense of $181.37 for a total out of pocket expenses of $581.37, so they could check out what repairs were needed on my vehicle. When I called and wanted to file my receipts with the Toyota Roadside Assistance. I was told they only reimburse $100.00.

This is the worst service I have ever had the misfortune to deal with and I have used dealt with some real dandy organizations.
HENCE I TRULY THINK TOYOTA SHOULD RENAME THIS:
TOYOTA ROADSIDE NON-ASSISTANCE

July 16th, 20I9, I purchased a Toyota Corolla from Abbasayiah, Egypt dealership and I noticed some issues with the break performance.
I addressed this issue with every check up but it was never repaired.
Due to neglecting my complaints, I was in an accident and I specifically addressed the break issue once again with the call centre.
On May 9th, 2021, we were in another accident. This time my son dislocated his shoulder and I suffered back injury. Images attached. What was surprising was that the airbag didn't deploy when the accident happened.
I have been in 2 accidents due to lack of proper customer care, my family and myself have suffered injuries and bodily harm.

This is the 3rd. time in two month my car did not start. Each time my 2020 Camry Hybrid was dead after three or four days sitting in my garage. I am 73 years old, drive my car for shopping 2-3 times a week. After calling roadside service again and had the battery jumped I drove to a Toyota car dealer - different dealer in town. There a nice service rep. "for the first time" since the purchase, he explained why this particular problems are happening. The hybrid cars"REQUIRE" to be driven regularly at least every other day to hold the charge in batteries. When I purchased this car 19 months ago, in December 2019, this was not mentioned or explained to me or to my husband. These problems and frustrations could have been spared with simple advice to us at the time of purchase. For last 30 years we had unwavering trust in Toyota products and bought five different cars and trucks. Also Since we owned 2007 Camry Hybrid in the past and had no problems we were faithful Toyota fans and always recommended highly to our friends. However, after three incidents of this problems I feel my trust have been broken.

IRA Toyota Danvers MA- Ads for a 2014 and a 2017 Sienna. The ads have been on their web site for weeks (if not longer) yet when I wen to look at them they were both "sold". They are still listed today. = 5TDDK3DC6ES079390, & 5TDDZ3DC3HS182606

Same deal at Expressway Toyota Dorchester MA - 2015 Sienna = 5TDDK3DCXFS115888 is advertised yet not there. The ad have been on line for a long time.

How can I buy a used Sienna, when the dealerships have on line ads for cars that dont exist?

I would really like to spend $20 or $30k on a used vehicle.

Can you call these dealerships and ask what they are doing?
Seems the old bait and switch

The edge on the bottom of door on the Toyota 2013 Tundra, gouged/sliced/cut open the back of my leg for the third time, while exiting the vehicle. Same thing happened to daughter while exiting vehicle. Adding a picture of injury