Toyota
Reviews and Complaints

I bought rav 4 suv in 2015, the dealer in Nepal does not provide good services. When I bought car there was no a.c. filter. And after running10000 km my front tyres break lining had to change because they have taken out new one. And even a.c. filter new one is taken out and old used a.c. filter was put inside the chamber.
My question is if u don't have good dealer why you sale ur car .

Dear Toyota

I am writing to you to seek your attention and assistance to address my concern. I wrote customer support Malaysia at [protected]@toyota.com.my to highlight degraded condition of the instrument panel of the dashboard of Toyota Camry 2.0E, year purchase 2008, 11 March. I do not receive any reply since 23 July 2018 and I doubt the email and my request has been attended promptly.

The panel started to peel of and crack since 2 years ago however I did not approach the repair centre to ask for replacement since I am not aware that the part is within the coverage of 10 years validity of warranty. Moreover, I did not have enough fund to upholster the aesthetical issue of the car and not affecting the car performance. After I collected money from my friends and various parties in order to send the car for upholstery the panel of the dashboard, I was informed by Toyota service centre that I just missed to claim the upholstery of dashboard panel which I entitled for claiming within 10 years warranty after purchased. I feel very dejected to hear about it.

I would like to seek your empathy, understanding and consideration in reviewing my case and granting the extension of another 6 months of dashboard panel warranty so that I can redeem the repair cost and return the loan and reduce the loss. I am a loyal Toyota customer and always support automobile product since 2008. I purchased Toyota Altis 1.8G, before owning higher model of Toyota Camry automobile. I also encourage my entire family members to use Toyota products due to the efficiency, functionality and high performance. I trust the quality, standards and service of Toyota since 10 years ago and I treasure our long term relationship for future purchase and will spread positive words of mouth with my friends and family.

I sincerely appreciate your humble opinion and wise decision in approving my request to extend the warranty period for another 6 months after 10 March 2018. Attached herewith the current condition of the panel which has been persisted since 2 years ago and I also attached the estimated cost of replacement quoted by Toyota service centre. I trust the efficiency and speedy resolution of Global Toyota customer support in assuring my request will be attended without any further delay.

Thank you in advance for your precious time in reviewing my case and your empathy towards a loyal customer voice.

Kind regards
Miss Chuah Pei Fong

How can to TOYOTA motor corporation give the agancy in EGYPT to a bad company
I try to recerve a corola they always reply to me its not available and they close the waiting list! And corola avilable out side TOYOTA EGYPT in small show rooms but i have to pay more than 3000$ more the official price to get it any way thanks i already purchase a PEAGOUT 301 2018 but i send this coz i love TOYOTA i had work in ALJR KSA TOYOTA for 9years
Thanks
[protected]@gmail.com
[protected]

I bought 806 Toyota forerunner from Toyota West in Columbus Ohio after a week of having it I found out the servo motor is not working and needs replaced ! I have no defrost and encore mornings that makes it really well they said it is not a safety issue I feel it is a safety issue they will not cover to replace it so now I have to spend out over $500 to put a new motor on this ! If I had known I was going to spin out over $500 in a week I would have not have bought this vehicle it is not fair and it is not right something needs to be done they should never have put a vehicle on the lot with a defrost motor not working

Name:Kang Ee Hean, ic no:[protected], i hv made a booking on toyota avanza on begining june but with understanding from salesperson will takes long to get the car, as well i hv chg the order to CHR 1.8 auto, with the condition that i can get the car bu july, upon 2 weeks the sales had told me the car will delay to august, again in this few days the sales had told me maybe only in september to get the car, responding to that i had visited the sales office( Telegamas motor, Kulim, Kedah), but the response of the sales are bery poor that shown nothing much can be done which the only thing is wait, do u expect thw customer to be satisfied and happy with such lousy service from a so call top car dealer in the world? so angry n dissapointes, what is the founder slogan of ' attempting to make customer happy' but down the line the service provider is making false unresponsible commitment to the customer before and after booking had been done.

Dear sir,

My vehicle Model is Innova Crysta, V model, Engine No - 2GDA052434, Kms Done - 30, 000 .Purchased From - WASAN TOYOTA, NASHIK Date of Purchase DEC-2016.

I was travelling on Nashik Mumbai Express Highway at 3am Midnight on 5/7/2018 . At a normal speed breaker . I lost control of the vehicle and was about to collide very hard to the divider wall . After removing the the front rightside driver punchered tyre, it came to my notice that the whole Alloy wheel is cracked and broken in whole inner circumference and the tyre is cracked . Of which the video and pics are attached to mail .

At 3am midnight, in heavy rains i was helpless due to the situation, even after calling the roadside assistance and giving my location, dint recieve any help or even a call to trace my location and help me out of it . I made it possible myself to replace the damage tyre and broken cracked alloy rim with stepni at 3:30am mid night in heavy rains on a Unkown highway location and managed to come to my home somehow .

If i would have not controlled my vehicle, it would have turned to a major accident and i would have lost my life or done some major injuries .

Is this the quality of Toyota on which we clients relay ... I bought Toyota Innova Crysta on the brand image Toyota has retained, and never accepted such quality issues . How can a rim crack in just normal situations ?

I went to Wasan Toyota, and met Mr Shrikant, of Service dept, but after discussion, he in return, gave me answer that it is not the reponsibility of toyota to replace the damaged, cracked broken alloy wheel rim at just 30, 000 kms run and that too on a speed breaker where tyre cracked with out a puncher. And gave me a negative response by saying rim can crack in such situations ... Is this the output of our trust on Toyota Cars, where we by trusting on quality and brand image invest lacs of hard earned money buying Toyota MUV Innova Crysta .

I demand a replacement of the damaged poor quality rim, and cracked tyre urgently . When the vehicle has just done 30, 000 kms and the vehicle is under warranty .

I am a reputed Businessman from Nashik Kindly take serious and urgent actions, and keep the trust maintained by lacs of clients in Toyota on quality, after sales assistance and customer satisfaction .

Regards

Sagar Satish Desai
+91-[protected]
Owner,
Toyota Innova Crysta MH-15-FN-3474
NASHIK
MAHARASTRA

Dear Sir,
I have RAV 4 2015, and my warranty expired on last March, I am living on Qatar,
the touch screen on my car is not working any more, when i checked the dealer they said this can't be fixed and the new one 's price is more than 6000 $, !
I paid more than 30000 $ when i bought my car, and now the price of the sound system is 6000 $
I don't think this is reasonable and acceptable price and no one will pay this much ever.
As i trusted Toyota and chose it from many other brands i am expecting to solve this problem, maybe by extending the warranty or any any other solution.
I hope you will understand my frustration and my disappointment.
I attached the screen looks in my car, and the ref number from dealer.

Thank you very Much and best Regards.

Murad Maksousa
[protected]@gmail.com
+974 [protected]

I have owned Toyota trucks exclusively since 1974, and have unequivocally recommended Toyota's for many years. my 98 Tacoma went in for frame corrosion treatment at 260, 000km now at 320, 000km I have a rotted frame, the truck is garaged, not out in the weather, this is a very poor quality frame, my old 1986 Toyota Hi-lux is still running and has no frame issues. I expected better from Toyota, This is definitely not the same company I knew and trusted. I will not buy or recommend Toyota trucks from this point forward, I am very disappointed in Toyota.
Cory Davies

Hi

Im from Brunei. I bought an FJ cruiser imported straight from Japan.

I have this issue where the steering wheel flutters at 80-90kmh. Changed tyres 2 times, balanced the tyres 6 times from 3 different shops but issue still there. Checked all wheel components are good. Im using the toyota standard 20inch wheel option.

I read in internet forums theres a recall TSB to fix this Service Bulletin 368660, replacing the steering rack springs?

How can i get this TSB applied to my car sonce its an import from japan and not from Toyota Brunei agent?

Hope you can help.

thanks
Rhyne

Today I took my van in for oil change at the Clarksville Toyota dealership and advised them to check the brakes due some stopping issues on my trip last week. The technician informed me that the brakes were not good stating that the rotors overheated. He said that he would inform the his boss and they would let me know how they were going to handle this. I was called to the shop advisor to speak with him and when I arrived at his desk he was very rude didn't even introduce himself and handed me the paperwork and gave me some bs stating that I abused my brakes. My minivan only has 16, 766 miles and I drive my minivan very gently and I understand that there is wear and tear but to have all four rotors overheated that's a serious problem. I'm going to contact the BB and inform them about this issue. Also why wasn't the brakes checked last oil change this leads me to believe that these so called trained technicians take marching orders from the shop foreman. I will never buy another Toyota product again unless this issue is resolved. My family was in the van when the brakes started to fail on my trip. Please take action or I will take this to the social media etc.

Dr. Malik.

Dear Customer Service Management,

I am contacting you today after an experience that I had with Glendora Toyota and District Manager Calla Morrison.

I have a 2016 Toyota Rav 4 Limited. I lease it through Toyota Financial Services and pay my payments faithfully and always before they are due. I take immaculate care of my Toyota, which I love. That is why I am writing to you today to let you know that you make a great product but I am having an issue with the leather peeling off the material backing of one of the bottom seat covers in my Rav 4 and I was very unhappy with the response I received from the District Manager that services Glendora Toyota.

A short history…Indulge me, because it is relevant.

I took my Toyota in today after having it at Glendora Toyota for an issue a week ago. My Toyota was not resetting the projected miles til empty every time I filled it up with gas. Periodically it did not reset and I took it in to see if there was an issue with it.

I was told, after leaving it there for half a day, that sometimes it does not reset if you've not put enough gas in to reactivate the sensor to recalculate the projected miles. I said ok, that's fine. I was not aware of that but now that I understand I will not expect it to reset every time, especially if I don't put very much gas in it to refill the tank to full. If someone would have explained that to me I wouldn't have had to leave it there for half a day to be told that. I also had noticed that there was a piece of leather on the seat that was peeling away from the backing material and I asked them to address it, as the car only has a little over 13, 000 miles on it.

Glendora Toyota told me they would have to have approval from the District Manager, Calla Morrison for replacement. I said fine, call me when she is able to look at it the next time she is in, so I can bring it in for inspection. I did not hear back from Brendan in the service dept. for over a week and when I called him on Wed of this week he said she would be in this Friday, and could I bring it in at 9:30 am, the timeframe they requested….in the window of time she would be there. I said yes, that's fine. He never apologized for not getting back to me.

I arrived there this morning at 9:30 am and was told that Calla Morrison had one other car to look at and that she would get to the other car inspection and then mine after she was done meeting with the Manager. I asked how long it might be and Brendan said he didn't really know. I waited an hour…while I perused the accessory store and bought a custom made Rav 4 sunshade for my car, as I did not like the fit of the one I had bought from Amazon. I spoke with an accessory sales person and had a nice conversation with him. After the hour I waited, I went out to the service area to look for Brendan the service associate that was taking care of my service, and he said she approved the the changeout of the bottom seat cover but I would have to pay for the labor of the changeout. Approximately, $160.00.

I told Brendan that that was not acceptable. I take immaculate care of my Toyota and I was not going to pay for the labor of a defective seat cover, where the leather is peeling away from backing material, when it is still under warranty. I told Brendan and the Service Manager Dave Davey that I wanted a resolution to this. He told me that he would have to speak to Calla Morrison and see what she could do. I asked if I could speak with her and Dave said that she will not speak with customers. That is her policy….Sorry, but that is not good customer service. I worked as a Sales Director for a National Building Manufacturer for years. That would not be acceptable in our organization.

To Dave's credit, he called me back later this afternoon and said that Calla Morrison would not approve paying for the labor on the changeout. I asked why, and he said that she thought that I had damaged or tore it somehow…. I have to say, I was insulted to hear this…. so that brings us to now.

I believe in Toyota products and have always had good things to tell people of my Rav 4 and the service.

I am saddened to get such a response from the District Manager. After my experience today and having it in last week for half a day…my time is valuable too….when they easily could have told me about the reset issue. Instead of leaving it there for half a day. I will not be able to praise Toyota and your service, as I have in the past.
I understand that Glendora Toyota would have to get approval for the bottom seat cover changeout, but I don't understand why the service people wouldn't have the education to know about the rest issue, since all cars have that feature. It seems like service people should know that doesn't it ? Should I really have to leave my car there for half a day to be told that.

To be honest, I am not a crazy person. But I am meticulous and I like to take very good care of my car. It's important to me.

I believe that the people that started Toyota probably felt the same way about the cars they made. Am I asking too much for a car that only has 13, 000 miles on it, to be in tip top shape, with the care and pride that I take in my car ?

I will attach pictures of the peeling leather and the interior of my car, so that you will see the kind of care I take in my car.

I look forward to your response to this email and for a resolution to this issue.

Regards,
Doug Scholl
[protected] [protected]@gmail.com

P.S.

After all the work of writing this email and taking pictures, your Toyota system would not allow me to present the email or pictures to you. It said one more step but then would not let me submit it.
You are lucky/ or not that I copied the email before I submitted it and to let you know I will find another route to get it to you tomorrow or on Monday.

Was this intentional to not let me submit this document and pictures ? Very sad and wrong if it was.

The system did not give me any any instructions that I was over my limit of words or picture size. It let me go through the whole process twice but then would not let me submit it.

You should address this. I will be contacting someone as high as I need to go with this. This is not right.
I only desire what is fair. And this was not fair or right !

I'm from Egypt I owned a corolla 2010 and I know have a Toyota 2016, And I'm Seriously considering selling my Corolla due to very poor awful quality of service and the horrible treatment there.

I went on Saturday the 6th of July 2018 to get my car repaired on insurance; I waited 2.5 hours for my turn to come to the representative due to shortage in Toyota staff, one of the engineers even worked on his break time because people were frustrated from the waiting time. Yet I had to stay for nearly 2.5 hours till my turn came.
I was given an appointment on wed 11th of July on 8 am to come and give them my car to get repaired. I went on the time I was given and unfortunately their reply was we can't take your car because the spare parts are NOT available (Front Glass and Front Bumper). I was given another appointment on Saturday 14th of July! However after I went back home I called Toyota and Asked about the mentioned parts and they said it was available!
NB: The same thing happened to be last month because I had a crack in the steering wheel and my car is on warranty and I was told that the part was not available for repair however I asked the spare part department on the same day and they told me it was available I went to the manager's office and after 2 hrs. Of fighting they changed the part on the same day!
Not to mention the car is full of problems due to very poor quality my 2010 corolla was a lot better, I have a strange wind sound like a whistle that is not constant coming from the front left side that no one knows what it is.

I have a 2010 Civic and I never had such problems with my service, treatment there is excellent people give appointments and obey with it, and even if I don't have an appointment they get things done and know how to handle their customer well.
I'm Really considering selling my Corolla and getting a New Civic I used to be very loyal to you guys and your service is just declining from bad to worse

I have a Toyota Sienna 2008 AWD with the VIN 5TDBK22CX8S021548, I own this vehicle since 2015, it has 127, 000 mile at the time of purchased and hitting 260, 000 right now, my this vehicle has issues with the tires, vehicle has unusual tires wearing, front tires has extreme wear from outer side and rear tires has extreme wear from inner sides, vehicle has been taken to more than few different alignment shops and more than few times to each of those shops but as we know there is no alignment adjustment to the rear tires and they can't be fixed the front tires has extreme tire wearing issue, even the best tires last ten to fifteen thousand miles, tires stay in great shape in the middle but the sides, looking for real solution, since I give up now and can't afford replacing tires every few months and dealing with unbalanced tires due to the tire wearing, I have been told to rotate the tires every five thousand mile, which doesn't make any difference at all of course. And it has been a safety concern since ever and I have no other options than keep replacing tire.
Looking for sincere help, thanks

Hi,
I want to buy car in my home country (Egypt).
Toyota Egypt is not selling cars to persons and now closed reservation to them and telling that no stocks!
and even when reservation is open will pay advance cash and take the car after 3 months!
while the showrooms of small traders is full with stocks and plenty of cars.
Toyota is selling only to showrooms and showrooms is selling with over price around 15% the regular price!
Corolla official price (second grade) is LE 361, 000 and in showrooms not less than LE. 413, 000 !
it looks that there is a dirty business between them to share the extra profit!
Now unfortunately I'm thinking seriously to buy another car, almost Korean car
Sadly, that Toyota which I'm using more than 20 years in Saudi Arabia, can't use it in my home country 😞
Kindly help.

Mohamed Moawad
[protected]
[protected]

I have a 2007 Tundra 2nd Generation body style. 5.7 liter engine.

I have 269, 000 miles on this truck, I have this famous rumble in my truck and I need to Know what to do about it. Sounds like from all the forums that Toyota manufacturing knows about this and is hesitant to help. Please advise me on what I should do? This is a fantastic truck and I could be a spokes person for Toyota. So please help me.

my name is Junaid Iqbal from Karachi, Pakistan. i faced many issues while booking my vehicle financed by bank. issues are as follows;

1. back when tried to purchase vehicle on urgent basis. your registered dealers demanded own money of 3Lac when refused they booked my car on Nov, 2017 with PBO # 1072217
2. delivery month for booked car is June 2018, booked with full payment.
3. prices were revised on march 2018 and they demanded excess amount even booked with full payment.
4. when tried to pay excess amount on 24th june 2018 they refused to accept it because prices were revised again and applicable from 26th june 2018.
5. After 26th june they accepted the Pay Order and demanding again the excess amount of 1 Lac.
Please i humbly request you to look into this matter atleast give some relaxation to your customer for waiting more than 8 months. Thanks

I have a 2016 toyota tacoma that I have experienced a situation in which I believe a defect in materials caused a problem with water entering the cab of my tacoma. During rain or car washes the rear part of the headliner would become saturated with water the entire width of the cab which in turn would soak the back seat.
Taking the truck to the dealership it was determined that the gasket in the third brake light assembly wasn't sealing out the water and the light itself internally was wet and shorted in which they replaced along with the gasket.
My complaint is that the headliner is stained from this leak and that is apparently not covered under warranty... It should be covered under what it actually is.. A defect of materials namely being the gasket which in turn allowed water to enter to stain the headliner... No gasket in the cab of a pickup should be worn out or deteriored in a 2 year old truck... The dealership suggested I try having the headliner detailed to remove the stain which if that would take care of the problem fine, but in no way should I be paying for it!

Vin # 5tfdz5bnxgx002899
Jon j. Zywiczynski
41 verel ave.
Lackawanna, ny 14218
[protected]
Email: [protected]@verizon.net

Dealership: west herr toyota of orchard park
4141 southwestern blvd.
Orchard park, ny 14127

On 6/7/2016 my husband and I purchased a 2011 Toyota Sequoia. ( JUST FYI: This has been my 5 Toyota purchase and a family member just purchased a brand new Vehicle from this Dealership because of OUR recommendation.)

We paid an ADDITIONAL Agreement Purchase of $1699.00 for Toyota Extra Care coverage for 7 years and 125, 000 miles. No one/ever explained to us that we were already covered under the certified purchase plan that we were NOT going to be covered for mileage up to 125, 000 or 7 years. WE bought this policy in good faith and just happened to discover that our plan expires on 9/30/18 or 125, 000 miles when I was purchasing FOUR NEW TIRES for this vehicle from the original dealership. Again..why would be pay $1699.00 to duplicate coverage - the finance person at the time when we made our purchase told us that it was 7 years/125, 000 from the date of OUR purchase not the original purchase in 2011. WE would not have waisted this $$ knowing that it was duplicate coverage.

Upon realizing this situation, I contacted Craig Boone, Manager on 6/7/18 and he said it was a TYPO by the Finance Person and it was a 84 month contract and he would have the paperwork corrected and sent out to us. We waited 2 weeks. Called Craig and he said NO worries...he got it straightened out and we would get the paperwork and since I did not receive anything in the mail I called back to Craig.

I waited 5 days and the receptionist informed me that Craig Boone NO LONGER worked there.

I asked who I needed to speak with and they connected me to Jason Stine New Car Sales Manager for Heritage Toyota Owings Mills 410.753.4826 after much back and forth Jason called and informed us that the Warranty that we purchased did indeed expire in 9/30/2018 and that it should have been explained to us upon purchasing the vehicle that this policy for 7 years starts at the Original Purchase Date.

Heritage tells me that since R&H owned the Dealership prior to them that I have -0- recourse in this issue.

I am extremely upset and I am hoping that somehow, someway Toyota Motor Corp.Finance will be able to assist.

I am the Administrative Fellowship Manager @ Johns Hopkins Medicine and can be reached via telephone at 443.844.8397 or [protected]@jhmi.edu or [protected]@verizon.net.

Hoping that you will be able to help and thanking you in advance.

Dear Sir/Madam,

Nissan Juke reg. LX15XLV until the issue with agreement [protected]

I hope you are very well. I would like to share recent experience with Inchcape Toyota Kidlington Oxford UK.

I bought the car because the validation certificate and the description on the window said 9159 miles. If I had known it was close to 50000 miles I would not have bought the vehicle.

In the end they gave me my money back from the traded car and overlaid expenses but they did not offer any gesture of goodwill and the General Manager accused of using threating language which is simply untrue. I want to share my frustration at the lack of respect, empathy and understating regarding my situation. When he came twice to my office to negotiate a financial award and in the end when I gave the car back I did not receive any financial award. I am aware that the law is different in every country but customer service should be outstanding everywhere.

Please read below my email.
Ref. LX15XLV (White Nissan Juke) sold with an extra 40000 mileage than advertised.
I would like to thank your prompt reply regarding my main concern financial award/financial compensation in my previous email, however you seem to have totally ignored them altogether.
As a result I sent an email to the Financial Conduct Authority, as an unfair contract terms in consumer contract.
You may find useful to know that my family and I we are obsessed with Toyota, the first car of my dad was a Toyota, and my first car in Mexico was a Toyota. When I am renting a car I try to choose a Toyota.

When I visited my family in Abu Dhabi they had a Toyota. We drove in the desert without issues. My family in USA have a Toyota. In Spain my parents in law have a Toyota. We are simply obsessed with the brand as you can see.
I have been a loyal customer of your branch for the last five years. When I went to buy this car my daughter wanted a Toyota C-HR and I told her and I promised to her if you speak Spanish soon in four years' time we will come and buy the red one that you liked. After this we do not want to buy a car with you, as we are put off with the abysmal level of service. You have lost us as a potential customers.
You have failed to uphold your commitments. You breached the contract. You do not represent the Toyota's culture. You are not offering a cut edge, blue chip and world class customer service.
Coming from and underdeveloped country (Mexico) we had some issues with the dealership and they solved them in an efficient and diligent manner. Essentially the customer service was superior.
Perhaps my English is unclear or I have not explained myself properly when I was requesting a financial compensation as in the last email that you sent me, you have not mentioned a word of the financial award/monetary retribution.
I am wondering how this complaint would be dealt in Japan because we know that in USA, Spain, Mexico and Abu Dhabi my family and I we had experienced professionalism, seriousness and respect.
I am sure is not the Make (Toyota) but in fact the dealer. I am travelling to Japan and it would be interesting to share my recent experience with you here in England.
I am working with many customers and we know that any wrong decision can put this enterprise at stake.
You are leaving us unsatisfied, depleted, exhausted and overwhelmed customers. Leaving us with a nasty taste in our mouth. Your service is subpar and not world-class customer service.
You did not reach or even exceed our expectations, the experience is lamentable and deplorable. I lost faith in you.
The way this has been handled is just generating considerable irritation on my part, and to my family and colleagues.
Last November 2017 as you may know a Japanese train company has apologised to passengers after a train departed 20 seconds too early. As quote

"We sincerely apologise for the inconvenience caused, " the company said.
"The crew did not sufficiently check the departure time and performed the departure operation."
They assured customers that staff had been given additional training to ensure it doesn't happen again.
I know that we are not in Japan and I know that I am not in Mexico. Here probably it can be described as the culture of I do not care in Mexico perhaps Manana, Manana.
I am in calm because when I will be retired I know I will have a clear consciousness that I have done my job in a moral and efficient fashion.
Probably as Mexican my level of command in English is not great. And you probably have not understand my petition about financial compensation from the very beginning or just you are unwilling to pay for your mistakes.

Normally if you go to an ice cream shop and ice cream is not edible they will change and give one more as an apologies.

Toyota Kidlington evidences lack of management, communication between the staff and the general manager, for example when your manager came to talk to me about the compensation that you agreed, you asked how much do want and I replied to you "I will ask for legal advice" you did not know that I was a loyal customer since the last five years at your dealership, it was just awful….disgraceful!

Lack of integrity when you offer a compensation, and not named in your last email. Probably I am not contacting the right team within Toyota, if it could be the case could you please redirect me with the correct people.

We are all family and colleagues shocked by the standards of very poor, decant and not cut edge customer service.

We love the Japanese culture hard working attention to details, perfectionism.

I trusted you, I left my car in my garage to my surprised I realised that you did not put the logbook, nor MOT's certificate, you missed one of my signatures in the contract and the mileage was 40000 miles more than stated in the validation certificate you gave me. According to the contracted that I signed you were charging 10 p for every exceeded mile.

It is very clear that I will not buy a car from you, and probably with this nasty experience we are put off from buy another car. Most of my colleagues are now just hiring a car. The culture of renting a bike or car now it is more useful and trendy than the idea of a possession of a vehicle which will bring you too much hassle like this one.

I would like to know the way that Toyota deals with this kind of complaints.

I don't want a car from you as a dealership. Perhaps I will buy from another Japanese company like Nissan. Because I truly believe that there is nothing wrong with the Make it is just you as a dealer. It is a shame that Oxford has a university town for hundreds of years of accumulated knowledge and prestige which possesses an international reputation and it is well-known city for the excellence. Toyota Inchcape Kidlington Oxford authorised dealership does not match these values complete and utterly incompatible.

It is sad, disappointing and disconcerting that in your email to utter and completely disregard my petition about the Financial compensation /financial award.

Is this your last offer?

Do you normally compensate your clients when you made a mistake?

After this issue has been resolved I will happily share my experience with everyone.

Kind regards,

Omar Rivas Rosiles

My name is James Ripani I am acting on behalf of Linda Van [censored] who is the original owner of a 2004 Toyota Forerunner with 123, 000 miles. On Monday June 25 2018, Linda took her Toyota Forerunner to have her yearly Inspection and emission tested. The Emission passed, but the inspection failed due to extreme rust on the front end shield, main frame cross member and both main frame side rails. I took the vehicle to a frame repair shop and they said the repair would cost a total of which includes tax. $ 1696.00. I asked the repair shop if he had other 2004 Toyota Forerunners with this problem and he said he had ( 3 ) 2004 Toyota forerunners with exactly the same problems . 2 were repaired and 1 wasn't due to lack of money for the repair. On Wednesday June 27, 2018 I picked up the repaired vehicle and took it back to be re-inspected. It passed the inspection.
When I got home I called Toyota Customer service to explain the situation. I talked to Tammy, explained the situation with the vehicle frame problem and asked if Toyota could assist Linda with some type of money to help pay for this repair. Tammy gave me a case number, [protected], and referred me to a gentleman who is the so called " last word " at that facility. The customer service reps name was Derk S. This Rep was very un professional and displayed no concern for my problem . My lady friend and I have been loyal Toyota Customers for over 25 years.
I have a 2012 Toyota Tacoma quad cab. This is my 5 Toyota and I love it, but if I don't get any resolution to this problem, my self and Linda will never buy another vehicle from Toyota. I will also inform my friends, who own Toyotas, about this situation and I am sure they will tell their friends, Toyota will lose a lot of business.

I'm sure you people who work for Toyota will blow me off just like Mr Derk did, but I'm sure Mr. Toyota would lend a listening ear to my situation and the comments made by people who represent him.
I will be waiting for your response, and if I don't hear from you by Friday of this week, Mr Toyota will be hearing from me.
Thanks,

James Ripani ( On behalf of Linda Van [censored] )

[protected]

[protected]@comcast.net