Toyota
Reviews and Complaints

Eduardo Perez Gomez
9:09 (hace 1 hora)
para ap-overseas
Dear Sir/Madame of Toyota (Japan),

My name is Eduardo Perez. I am from Spain and I am Biochemistry scientist at the University Complutense de Madrid.
I have 3 Toyota cars (Avensis 2008, RAV4 2013, Yaris 2018) and I am an enthusiastic fan of Toyota.
I like your Toyota cars because the style, the reliability and especially your after-sales service.
However, recently I have been a big problem with one of my cars (Toyota Avensis D4D 2008. license plate 5248GDK. 179.000Km).
The car has a problem with the motor pressure (cylinder head) and my surprise reading in internet was that it is a common breakdown of this motors from 2006 to 2009.
https://www.change.org/p/clientes-toyota-es-afectados-motores-d4d-toyota/u/16537547
Moreover, this breakdown is happened because a manufacturing flaw and the European law says that cars with a manufacturing flaw have 15 years of guarantee of this.

Kuruma´s garage of Madrid recommended the sustitution of this motor by a Remanufactured toyota´s motor but the price of this is 3300€.

I complained to TOYOTA SPAIN but they don´t want to listen to me. I told them that is a manufacturing flaw and they´d have to take responsability of this but they told me many times that is not their problem.

I am losing the confidence in Toyota and in your after-sales service, which in my opinion is the best car-service in the world and a big reason for many costumers for buying a Toyota Car.

I ask you for a mediation beetween Toyota Spain and my self because I am hopeless and very disappointed.

My data:

Eduardo Perez Gomez
License plate 5248GDK (Toyota Avensis D4D 2008)
Telephone +34 [protected]

Thank you very much in advance

I'll be waiting for your answer.

Sincerely,

Eduardo Perez

Vehicle no hr 26 dp 1301
Invoice no.: taxa8-24008 (cash)

​to whomsoever it may concern

This is to bring your attention to a recently occured event with us at your mgf toyota service centre at mg road gurugram. On june 7th, i.e. Yesterday morning, our car was booked for its second service. Your designated person very well came on time, inspected the car and took it to the centre. After few hours, I received a call asking if I wanted to get "anti-rust coating" at the base of the car. On enquiring about the details of the same, I was informed a protective layer of coat is furbished on the complete base of the car, which helps avoiding running damages, with a warranty of 5 years. The cost of the same was not included in the service and was charged at rs. 5, 016. To which, I agreed and they promised to deliver the car by evening at my residence.

I received the car at 6:20pm at my place with complete job card and a final invoice. When I inspected my vehicle, I realised there was no additional coating at the chasis and it was not even cleaned from the base. Yet, in the invoice a charge of rs. 5, 016 towards the coating was still maintained. I asked the delivery person to check it for me, he refused and insisted upon paying the invoice. On disagreement upon the coating, he refused to give me the delivery of my vehicle and made me speak with his higher authority at the centre.

The person on the phone also maintained the same about the coating. I asked him to come and inspect my vehicle but instead of that he made me speak to his another higher authority. It kept going on and my call kept transferring to even higher authorities, wherein they kept assuring that the coating has been done, checked and inspected by them. On my insistence of inspecting the vehicle at my place, they completely refused, so at the end, I drove in the other car and the delivery person drove my toyota back to the centre with me.

At the centre, they all came together to check the vehicle and upon my showing, they agreed that the coating was not there.
To my severe surprise, without any apologies or remorse of any kind, the senior manager of the centre, immediately came forward and told his team to do the coating, and offer 10% discount and free dry-cleaning for the next service, without even talking to me. He did not even mention it once to his team that why the coating was missing or who inspected the vehicle before letting it out of the centre. His concerns were completely different. He took it as if discount of some amount can fix this problem because their attitude spoke otherwise. I told him that I don't need any discounts from your end and they must fix their ways. I wanted to leave after telling them that I will take this to complaining cell because I had been a mgf's client for over 20 years and I felt cheated.in the past 4 months itself, I have got 2 fortuners and 1 innova in my families, but now I feel I have always been cheated at mgf for services and I do not believe anymore in the brand's image of "toyota trust".

It had always happened that whenever cars from my families have gone out to service at mgf, the calls have come in to allow small repairs or changes here and there which are chargeable at nominals and also to opt for the alternate oils and filters which cost higher than usual. And trusting the brand and care for the cars, we have always opted for more expensive options whatever your mgf technicians have suggested time and again. We believed they are trained at toyota and running the authorized sales and service stations, they know the best. But today, as I look back, I feel completely hopeless and disappointed and wonder how many millions of loyal customers are getting cheated everyday at your multiple mgf centre.

It seems like that these flaws are being covered by offering spontaneous and random discounts, like the one immediately offered to me. And they way, your hierarchy handled this grievance reflected upon a systematic scam. It is a very sad state of affairs, coming from one of the most trusted and leading car manufacturers of the country, as simply they pick and deliver the vehicles for service and we assume its done at its best, which it should have been.

I wish to understand :

1. The service check protocols you conduct, before delivering the cars.

2. That who recommends the superior oils and filters from the back end and also these kind of coatings.

3. How do you check that the customer is getting, what he is promised for and being ripped off his hard earned money.

4. Are you conducting the service as per the capacity of your service centre, recommended by toyota. What are the guidelines and what is your intake?

5. How many per car technicians are required for the service of one car?

6. How many man hours do the technicians need to spend per car?

7. What is toyota's guidelines for outsourcing the supplementary service schemes?

8. What all services are outsourced at your centres?

9. How many non-toyota trained technicians, does toyota allow to work on vehicles and what is their policy regarding it?

10. Do you have any matrix of such grievances at all centres, kindly share.

Please understand, mgf as a group has taken upon itself to represent the world's most renowned company in india. Such small schematic cheats may together amount to higher gains at your end but are highly unappreciated.

The story doesn't end here, I need your clear answers back in writing or I will be compelled to take further measures at my end. Looking forward to an early response.

Best regards
Capt. Mudit daryan
#+91 [protected]

On 06/18/2018 we entered Toyota Kendall, Anchorage having a problem with a leaking transmission on our Landcruiser Prado J120. We agreed to an inspection. Halft an hour later we're informed that Toyota cannot do anything because it's an non American modell. They gave us 2 adresses of other workshops. At least we had nothing to pay as they admitted not to have had a look at the problem.

The other garage could clearly identify the Problems, find generic spare parts and thus help us in a short time.

Despite this alternative, we consider the lack of support and help of Toyota Kedall not acceptable and unworthy of a Company acting globally . We never had such a negative experience before. We imagine that Toyota cannot store spare parts of non American modells. Nevertheless, many generic parts are readily available. And this should be known by a professional representative of Toyota.

I own Toyota Yaris HB 2014
regular maintenance and the car now has done a km of 67, 000 and suddenly the air conditioner compressor went dead
the problem is the car is out of warranty and Toyota wants me to bare the full expenses yet it is very uncommon that a japanese car experience such a critical problem like having the compressor dead in such a few km done with no accidents affecting it
the other point is the compressor is not available and it takes from 30-60 days for the compressor to be available so it is totally inconvenient and I am as a customer am very disappointed with the service provided by Toyota as I have to pay for the compressor which is very expensive and knowing that one time during maintenance while the car was still in warranty I reported that the Air conditioner wasn't working good and they said the filter needs cleaning only and not only I have to pay but also I have to wait in this terrible summer for 60 days for the compressor to be availabl!

i have a land cruiser GXR model 2016 which i buy it since beginning of 2017 from Saudi Agent and i made the routine maintenance with local agent who is very poor on services and follow up.
i just discovered a serous issue through a professional workshop which is back tires alignment where the differential is imbalance (shifted to the lift side ). this manufacturing problem that is not discovered or reported by the agent cost me a lot on frequent tires change due to high frictions due to this issue.

Car No: JTMHX01J5G4117582

appreciating your support
Tel#: [protected]
e mail: bejadi.[protected]@gmail.com

My wife and myself are having difficulty with a new 2018 Toyota WIGO's front strut vibration "Rumble". It was noticeable on the first day of driving. After reporting it to the dealer, the dealer has had no success expressing the reason for, nor the procedure for diagnosing and replacing the vehicle. Certainly Toyota has knowledge of the problem, and why would they release a vehicle with such problems to dealerships. A total of 3 trips to ask questions, and no answers. We just don't trust Toyota anymore.

I owner of avanza (bought in mac 2013). I service my car at Toyota Service Center Miri Krokop. Feel not happy with the service. I service my car regularly due to the mileage or date.

Last year december, I almost accident because my break didn't function. After I went toyota and check, they told me, my car is not safe to be drive (they didn't figure out before I told them to check for me). So ned to pay 1+++ to replace the sparepart. I agree, but after that they told me they dnt have sparepart and dont know when they will have. So, they suggest me to replace outside. Lastly I replace outside.

After 6 month (14 june 2018), I come for service again. Because my car mileage already reach 40000, the need to service a lot of thing. I paid almost rm600. Its ok. But after that figured something wrong with my gear. There is noisy when I change my gear to R or D. Because 15, 16, 17 holiday, I cant go to check my car. And I figured they is orange light on my dashboard (don't know what it cal, the place we can see our meters, mileage etc).

18 June I come to toyota again, I told one of the service advisor my problem and his reply is "we dont have many worker today". I ask him than how? And he just keep repeated the same thing. He is also very rude (didn't look at me anymore and keep said the same thing).

Than I go to another worker, this is good. He said he will help me check, and get back to me later. He reply politely. And always get back to me with the update.
So, the problem here is
1. I check my car regularly and they never figured my break have problem until I told them.
2. Toyota service center dont have toyota spare part and they don't know when they will have? Is this a joke.
3. My car get worst after I do my car service. Dnt they need to check first before give us back our car?
4. Why the customer service advisor so rude? If busy, than just ask us to wait and not be rude. At least reply politely and give some solutions. Most importantly try to help us.

And now I still waiting here, don't know when will it be done.

For the third time in less than three years the seal on my back hatch door has come loose. This time I was unable to lock my car and it took over a week to get hold of someone from the dealership to help me with the problem. I have taken it to my dealer each time and it has been reattached only to come loose again. The dealer (Culver City Toyota) has informed me that you will not cover the repair/replacement of this obviously defective part. As this is a larger vehicle, it is reasonable to expect that it would be used for transporting a variety of items. I have not used it to move anything other than groceries, boxes, books and the occasional folding table. I was told that whatever I was transporting was causing this problem. This is absurd! Please contact me about this issue and confirm that you will cover the replacement of this defective part!

Dear Toyota Iam Faisal abdulsalam.i have an idea to purchase new etios liva I enquired about liva price and sepecificatiion in nippon toyota corporation .Toyota dealer in kerala kayamkulam showroom iam really disappointing from Team leader and exicutive behavior I still not get any information about vehicle.The dealer ship is Nippon toyota kayamkulam branch branch manger behavior is too bad he telling your car enquiry we no need.any information about car will inform this month later Iam 100% dissppinting this dealer aproch.so dear Toyota pls resolve this things very fast other wise lose your customers

Thanks
&
Regrds
Faisal

front end shimmy when driving 60-65, have tried everything its not the tires balancing or front end alignment. there are blogs a mile long about these 4runners and they are doing nothing, can't sell it because buyer wants to know whats wrong with it. toyota says they don't know. also has a ticking sound that has many blogs about this on this truck online toyota says its the valves, why are fairly new trucks doing this and we are all stuck with these trucks because how do you sell a vehicle that has engine ticking and steering wheel vibration, if so many 4-runners are doing these same things shouldn't toyota do a recall.. this is giving toyota a bad name most of these owners say they won't by another toyota, they used to be a vehicle you were willing to pay more for because of their quality, but a new or newer vehicle that ticks and vibrates with no known way to fix it is a piece of junk.

Hello!
I am contacting from Ulaanbaatar, Mongolia and have a complaint about your 2015 Land Cruiser 200 V8 edition.
I bought this car on 2015 from your official distributor in Mongolia, named Tavan Bogd. But regretfully, its steering wheel has started to be shaking before it passes over 10000km. Even though I told your distributor and made them to check this issue several times, they explained it as normal matter and did not do anything about this. As the time passes to present, I am really anxious and frustrated about my steering wheel as it gets worse than before and makes me feel so uncomfortable and alarmed when I drive.
On 2011, I also purchased your Land cruiser 200 60th anniversary edition. Fortunately, that edition did not have any issues and problems like this year's edition.

(JTMHX05J504095597) - this is the cab number of my car.

Therefore, I hope you will solve this problem of my car.

Sincerely,

Batkhuyag

Direct line: +[protected]

Hi,
My name is robin and I bought toyota camry 2017 last year. Today when I went to lee's toyota which is on 135-69 queens blvd jamaica ny 11435, to get my vehicle service which was due after 25000 miles they told me that you have to pay for this service. When I told them that toyota give 5 free services and this is my 5th service then they said your service is expired and now you have to pay out of pocket. The staff there was so rude and the way they talked to me was very bad. I really had very bad experience today. And now my trust on toyota is all gone. I believed that toyota is very trustful and I always recommended all my friends and family to buy toyota vehicle but now my believe on toyota is all finished.
This dealer's service staff is so uncooperative that they talk to customer very rude and when I called them for making an appontment for servicing they give date after 7 days and today they told me your service is expired.

Robin sharma
[protected]

My husband Gurkirat Singh leased Rav 4 from east coast on route 17.in March 2018. Brain was the agent and William was the financial guy. My husband was buying different car since I convinced him to buy from them. I suppose to get 250 referral fee. William took a copy of my license and said that he will make sure that I get that fee.i have left many messages for William but he never got back .so I spoke to supervisor who suppose to look into. No one has gotten back to me. It's not the money it is the faith and promises which is broken. By the way I have bought sienna from them in 2008 under [name removed]. I am very disappointed and will think before buying and referring my friends and family. I sent my brother Ranjit Singh and Manpreet Kaur who are leasing hilander from you.

January 9, 2018 at Toyota Ventura (salesman EDDIE Weymeyer). I purchased a brand new 2018 Toyota Highlander hybrid XLE black pearl around 6:00 pm. Once I saw the car in the sun I noticed it has filament scratches all over the exterior of the car inclusive of the chrome bumper guard. In addition the instrument panel and the gear guide is scratched as well. I was unable to take it to the dealership until 1/24 due to the freeway being closed to the Montecito floods and debris flow. I brought the problem to the attention of Jason Rail who didn't show much interest in the problem. I continued to complain and he reluctantly agreed to send you car to some ineffective detail shop despite not even admitting he could see the scratches. The scratches remained so I filed a complaint with Toyota (case file 1804103136. Brian the regional manager came to Santa Barbara Toyota and inspected my car. I showed him another new car with the pearl paint and he agreed that he observed the scratches, but said because they were not a factory defect there wasn't anything that he could do to remedy the situation. He said what happened after the car came off of the truck and
before the sale. He approved another trip to yet another ineffective detail shop which again proved unsuccessful. The 2 Nd to the last time I spoke to Savannah she told me that Toyota would replace the instrument panel and the bumper guard but that I would have to pay the labor to have them replaced even though I had nothing to do with the scratches on the pieces. Incidentally my car had been averaging 20.5 mpg despite the advertised estimate being 29/31. Savannah the case manager said I needed to drive with a service technician to
assess the mileage issue. I drove with a service technician (Noah) who enlightened me as no one else had cared enough to do that if I pressed the update button on the screenwould update to the actual mpg I was getting which was within the advertised amount. After 5 months of constant complaining it took one lowly technician to teach me something that had anyone else cared enough would have told me to do this months ago. He also told me of Jason's ultimate detailing in Ventura was the only place in the area who could remove the scratches from my car. He told me a co-worker had similar scratches on his car and Jason's Ultimate removed all of the scratches. I spoke to Jason at Jason's Ultimate and he concurred he can remove the scratches not only on the exterior of the car but as well as the instrument panel as well. He stated he does this for dealerships all the time and that Toyota of Ventura being one of those dealerships. I was told by both Savannah as well as Jason Rail that they will not approve sending my car toJasons Ultimate. To do so would mean they actually care about the customers experience which clearly isn't the case. There is a lot of attention spent on a potential client and yet once the money is in the bank its sorry Charlie that's you're problem now. Shameful. Please take care out of your customer care logo. So now after paying 40, 000 unbelievably hard earned dollars on a scratched car I am now out an approximate 1500.00 detail which will finally give me the car I was supposedly sold a long and exhausting 6 months ago. Disgraceful, simply disgraceful. I have photos upon request. Debbie Roth [protected]@gmail.com [protected]

Hi please I have a problem with toyota egypt I ask them to reserve a corola 2nd grade at they tell me not possible to reserve it and the system here that the toyota dealer in egypt sale the toyota cars to the other cars showrooms so if I want to buy a corola I cant reseve it from toyota egypt I have to take it more expensive 1500usd more than the official price from outside toyota egypt how can a toyota dealership in egypt reply to a customer that I cant reserve the car even if I wait for 4months to receive it!
Note I was work in toyota alj abdullatif jameel in ksa for 10years and I know toyota way and I wait a solution for my problem
Note you can check the chating between my and toyota egypt official face book account

My e mail
[protected]@gmail.com
My name ahmed mansour
My mob no [protected]
Many thanks

Dear customer support!

I did not expect that with the purchase of the toyota camry car I would get a lot of worries and problems instead of satisfying them. Twice I did not expect to get such a slap from the eminent brand, unconditional trust, to which in my (and now not only in my) mind is collapsing day by day.
My car, transferred for repair on may 14, 2018 according to the order-along №s0012080 is still in the dealer center "toyota absheron merkezi mmc" azerbaijan and its future fate is not clear. Checking the quality of the car, as well as examination of damaged parts and fuel from the gas tank, which could give an exhaustive answer about the causes, and most importantly, the timing of corrosion of the petrol pump and the bypass valve the dealer did not conduct. Irrefutable evidence of incorrect use of this car by me.
My car is still in trouble even though 1 month passed. Absheron toyota service can determine the cause of the failure. I lose money and time. This is my third toyota car. I had before corllo and prado land cruser. But I had no problems with this cars. I bought toyota camry 1 years ago. Toyota was my favorite everytime. Please resolve this problem. Time and money have not expected more. I believe that the actions of the management of the dealer center "toyota absheron merkezi" endanger not only their reputation, but also the reputation of the toyota brand as a whole. I want to note that if the position of the dealership center does not change in my issue, I will have to address the media.

Yours faithfully, ravan rustamov

My car information is toyota camry. Vin:6t1be42k69x550159

Contackt number +[protected]

Attn : toyota japan,

Dear sir/madam,
Subject : toyota fj 2016 tires bald
Ref: jtebu11f8gk231535

I purchased brand new 2016 fj from abu dhabi, uae in march-2016, I faithfully did service with the dealer ship until 40, 0000km, during my 20, 000km and 30, 000km service I asked the service agent were my tires rotated and the answer was no. I had mentioned that around touching the 110km speed there was always a wobble felling on the steering wheel. at 30k service the answer I got was if the rotation would be done, then the ride would be uncomfortable as the tires would be not evenly balance on road.

During that time balding of tires was not easily noticeable, I was not happy and opted not to continue with the 40k, 50k and 60k service, because I felt that they were not doing anything different. I do not understand how the brand new vehicle inside 2 years the 50k mileage could have alignment issues, the car has never met with an accident.

by 50 k I noticed the tires balding one side and I have taken pictures, at 52k I rotated the tiers but the noise inside the cabin was unbearable.

That's when I was advised by a colleague to take it in and check the alignment, I had doubts so I went to an workshop and checked on a computerized wheel alignment machine, the compete alignment of the vehicle was off on the left side, the results were alarming, I had to buy 4 new micheline tires, if the issues would have been addressed and the protocol would have been followed at 10k, 20k, 30k service I would have not have to change all 4 at 55k, but the issue does not stop here, the alignment was so way off the tires would bald faster anyways. I had to spend aed 2, 145/- for 4 new tires and alignment, which was not necessary at this time.

In my company we had purchased 4 toyotas all of which have been driven over 120k and the original tires were in good shape. how come mine were gone.

I would like toyota japan to investigate the issue with the dealers and find out by was the protocol for rotation of tires not done during the initial service, I should be reimbursed. I have picture of the tire before changing, also comparison of toyota prado complete agency serviced 110k tires still in good shape.

Hoping to hear from some one soon

Regards

Hilton rock
[protected]@msn.com
+[protected]

I'm Dr Jaspal Singh the owner of Toyota innova 2.0X VAX 9077 who bought the vehicle in December 2017 with the hopes that Toyota is a good car to drive on the road without facing any issue even after service.

Here was very disappointed with my third service which was for 10KM on the 17/04/2018 done at Toyota sungai rasau Klang whereby its stated must to do alignment and balancing (switching front and rear tyre). After this service I had to go in for another 6 times just to redo my alignment and the appointment dates and problems are stated below

2/5/18- car was pulling towards the left and steering was not at the centre

Mechanic went for test drive and confirmed it and adjusted the alignment. Assisted by mr Bala.

7/5/18 - car was pulling towards left and mechanic claimed that must adjust caster so they did and told me to come back again if any issue. Assisted by mr Bala

15/5/18 - car pulling towards right side and steering was not centre, again they adjust the caster and told me that caster was not adjusted properly. Assisted by mr Bala.

Here on the 18/5/18 I'm facing the issue again whereby the steering is not at the centre again. Called Toyota and they told me to come in again for adjustment on 22/5/18. Assisted by Mr Bala.

22/5/18- went in to adjust the steering and was assisted by Encik raman and manager mr Dino.

30/5/18- facing the same issue whereby the steering is no longer at the centre and spoke to sungai rasau manager mr Dino and Hq customer service representive Puan amalina and was told to go in again to adjust..

Today on 1/6/18 - I'm facing the same issue whereby just matter of one day and the steering is no longer at centre. Have called up Toyota Hq malaysia and spoke to puan amalina.

Either the issue is with the car (which I doubt since it's a new car) or the mechanic it self.
Here I can't be making frequent rounds to Toyota service centre just to redo this small issue which could be solved if done in a proper manner.

Here if it's manufacturing defect please do something with the car. As a loyal Toyota customer I have never bought this car just to keep travelling again and again to Toyota service centre for my alignment. I badly need urgent attention on this matter.

For further inquiry you can contact me at+[protected]

Thank you
Regards
Dr Jaspal Singh

We have been a loyal co sumer of the local Toyota dealer for 7+ years.

We have a leased carolla with 19k miles. I had a sudden job change and now drive high miles. When I went in to inquire what my option were, this is what I was told.

1. Keep the car until the lease ends kn 13 months
2. Turn the car in and pay the lease for the next 13 months.

They wouldnt even look at the car or try to give me other options. I told the sales lady that "upon signing this lease almost 2 years ago, I was told that there were always options to get out of it and not to worry about that."

Her response "well, they didnt say they were good options."

This has resulted in me walking out. I will continue my search to end this lease in some fashion. I will never work with that dealership again, or purchase another toyota... Ever. What a rip off.