Murad
Reviews and Complaints

I have been using Murad products for the past 3 years and have spent a considerable amount of money on them. I was hoping that they would help me get rid of my blackheads, pores, and zits. However, I have been disappointed with the results. I purchased two products that claimed to clean blackheads, but they did not work at all. My blackheads still have gunk in them, and I am frustrated with the lack of results.

To make matters worse, I tried the ivitamin c product, and it gave me a chemical burn. I was shocked and disappointed that a product from a reputable brand like Murad could cause such damage to my skin. The burn was so bad that it darkened my skin, and it will take months for it to go away. I was hoping that Murad would take responsibility for their product and offer a solution, but when I sent them pictures of my skin, they told me that the redness and brown spots were normal and that I should keep using the product.

I was so frustrated that I had to see a dermatologist to get my skin back to normal. I wish there was a way to hold companies like Murad accountable for selling products that do not work and can cause harm to their customers. I have wasted so much money on these products, and I am tired of being lied to by companies that only care about making a profit.

In conclusion, I would not recommend Murad products to anyone. They are expensive, do not work, and can cause harm to your skin. Save your money and look for other brands that are more trustworthy and effective.

I recently had a not-so-great experience with Murad. I was really excited to order some products for my mom for Mother's Day, and I decided to pay extra for overnight shipping to make sure they arrived on time. I spoke to a customer service representative who assured me that my package would arrive on Monday, since I ordered on a Friday. I was okay with that, as long as it arrived on time.

However, when Monday came around, I only received one item from my order. I still haven't received tracking information for the other two items. I was pretty disappointed, especially since I paid extra for overnight shipping. Murad did offer me a discount on my next order, but honestly, I don't think I'll be ordering from them again. I wanted my orders to arrive on time, not a discount.

To be fair, I did eventually receive my package on Tuesday, but it was still frustrating to have to wait an extra day. I posted a photo of my delayed package on social media, and you can see for yourself that it was delayed. I paid $30 for overnight shipping, and I don't think it was worth it in the end.

Overall, I think Murad needs to work on their delivery guarantees. It's not fair to promise overnight shipping and then not deliver on that promise. While I appreciate the discount they offered me, I would have preferred a refund on my shipping fee for being lied to. I hope they can improve in the future, but for now, I'll be taking my business elsewhere.

I had a really bad experience with Murad's customer service. A few months back, I called to cancel any kits and auto deliveries because I lost my job. But the online system kept showing product for auto delivery even though I cancelled it online. I spoke to a woman and she assured me that all auto deliveries and kits were cancelled. But on 9/7, I was charged $127 and $67 dollars. I was really upset and tried to talk to a manager, but the company kept refusing to let me talk to one. Finally, when I did talk to a manager, they said my only option was to get a rma number and bring it back to the UPS store and pay for shipping. I can't even buy my kids food, let alone pay for shipping on something. They told me there was nothing more they could do. I will never buy product from Murad again in the future and I don't recommend Murad to anyone! Save your money and find a company willing to give you a good customer experience.

I gotta say, I'm a huge fan of Murad products. They've done wonders for my skin, and I can't recommend them enough. That being said, if you're looking to buy some Murad goodies, I'd suggest going through Sephora or another trusted retailer. Whatever you do, do not buy from murad.com. Their customer service is just plain awful.

If you do end up ordering from them, you better hope and pray that you get what you ordered. Dealing with their customer service is a nightmare. These folks are just plain rude and don't seem to care about helping you out. You can hear the misery in their voices - they clearly hate their jobs and their lives. It's easily the worst customer service I've ever experienced.

I won't be buying from them again, that's for sure. Just save yourself the headache and go through Sephora or Ulta. These people really don't care about you or your skin. They don't want to help you out at all. They're just plain mean. I've even had them yell at me on the phone before. And don't even get me started on their fake "nice" voice - it's just plain annoying.

So, to sum it up: Murad products are great, but don't buy from murad.com. Their customer service is terrible and you'll just end up regretting it. Stick with Sephora or Ulta and save yourself the trouble.

I've been trying to order from Murad's website for a couple of days now, but it seems like the website is stuck on loading. I've been using their products for years, so I decided to call customer service for help. The representative told me that I needed supervisor approval to place my order, which was a bit frustrating. After that, I was told that I didn't qualify for a free gift, even though my cart said otherwise. I asked the representative to talk to their supervisor again, but they denied my request.

I understand that it's not the representative's fault, but it was disappointing that they didn't offer any additional solutions. I was only trying to spend $115, but it seems like a compromise wasn't worth their time. It's a shame because $115 may not seem like a lot to them, but it's a significant amount for me. I've decided not to continue using their products and will share my negative experience on social media platforms like Facebook.

I hope others will read my comments and choose another company to purchase from. Goodbye Murad!

I recently had an experience with Murad's website that left me feeling frustrated and disappointed. I placed an order on March 14, 2019 and although it's still showing as "pending" on my Paypal, they automatically pulled my money from my bank account on the day that I placed the order. I was excited to receive my order, but after a few days of not hearing anything, I decided to reach out to their customer service team via email. I sent two emails asking for shipping information or order status, but I received the same answer both times. They told me that the product I ordered just came back in stock and they'll send it out soon. This sounded too fishy to me, so I decided to call their customer service line.

Luckily, I was able to get someone on the phone within 5 minutes (probably because I called right when they opened their lines). The man on the phone told me that what I ordered was discontinued. I was shocked and frustrated. He just kept saying "I'm so sorry", and I was waiting for him to propose a solution on a refund, but he didn't. I had to ask "So I can get a full refund, correct?". He said once my order is cancelled, then my money that I was charged will go back into my bank account and it'll take "a couple of days". I'm hoping that I will receive my refund soon, but I'm not holding my breath.

Overall, I would not recommend shopping on Murad's website. I should've read reviews here first, seeing that a LOT of people went through the same thing, but I naively thought that it would be legit since it's their official website. This was a mistake indeed. If you're looking to purchase Murad products, I would suggest going to a physical store or finding a different online retailer.

I've been using Murad for a long time now, like over 15 years. I always used to buy it from Ulta or Sephora, but I decided to try ordering from their website to get it delivered straight to my door. I thought it would be the best way to go, but boy was I wrong!

The problem with the 90 day subscription is that they send the product and bill after, which can create a big mess. I thought it would be no problem having my account on auto-draft until my card was compromised in February. I called Murad to give them my new card number and asked them to charge me for February and March, and they said they would. I didn't check my bank statement because I'm always super busy with work.

Then in April, I called Murad to cancel the 90 day thing because I wanted to switch my regimen and get full sized products. I asked the lady over the phone if I was done paying and she said yes! But then in June, I got a collections notice in the mail. I was so shocked because I have great credit and I always try to be on-time with everything!

To sum it up, this whole experience has discouraged me from ever using Murad again. The fact that the experience has been less than satisfactory and no one at Murad would own up to the fault in their communication is really disappointing. I am very disappointed in this brand and how they have handled the situation.

So, my advice to you is to not get these 90 day products! I saw a review similar to mine and thought I wouldn't be affected, but I was wrong! :(

I had a terrible experience with Murad's customer service. I've been in the customer service field my whole life, and I can confidently say that this was the worst I've ever dealt with. I placed an order on a Friday afternoon and by Tuesday night, I still hadn't received any information on shipping. I decided to chat with a live agent, but it took forever for them to pull up my information. When they finally did, they gave me the same excuse that they seem to give everyone - "oh, I'm sorry the item you purchased has been back-ordered for the past few weeks and just came back into stock. We will fulfill your order in the next few days, and you will receive the email at the end of the week."

I was never notified on the website or through email that this product was not in stock. The website says it takes 1-2 days to process the order, then 3-5 days to get it shipped. This timing was perfect for when I needed the product. However, the agent told me that "sometimes those types of emails are blocked by your email and won't be in your spam folder." What kind of excuse is that?

To make up for the inconvenience, they offered me 350 bonus points. But I don't want points that I'll never use because I will NEVER buy another thing from this website. I want the order that I paid for. When I asked to cancel the order, the agent said their system does not allow them to cancel an order once it is placed.

If my order isn't delivered soon, they are going to be getting a phone call from every phone I can get my hands on to raise hell. I don't even want to buy from other stores that carry these products because I don't want to support this business that absolutely could care less about the customers.

As I'm getting older, I'm starting to worry about looking older too. So, I decided to search for anti-aging skin care products on Google and stumbled upon Murad.com. I had never heard of Murad before, so I decided to check out their website. I signed up for email alerts and received a welcome email with a 20% off code for my first purchase, which was great news!

Excited to try out their products, I browsed through their website and noticed that they offer a lot of acne products. Since I don't have acne, I wasn't interested in spending $400 without knowing if the product was any good. So, I decided to purchase a couple of items and applied the code at checkout. However, to my surprise, the discount applied was only 10% instead of the promised 20%.

Feeling a bit disappointed, I replied to the welcome offer email asking why I only received a 10% discount instead of 20%. Unfortunately, I was told that the discount only applied to certain products and that the starter kit I had selected wasn't included. I was a bit frustrated because there was no disclosure about this on their website, and I wouldn't have known unless I downloaded their terms and conditions.

I'm not sure if Murad is a good product or just snake oil, and I'm not willing to spend $400 to find out. It's a shame that they offered a discount but then refused to honor it. It's not a good business practice to offer something with stipulations that customers can't use. As a business owner myself, I know that the best way to win new customers and keep them is to do what you say.

I haven't heard back from Murad yet, but if I do, it will be because of this review. I hope they take this feedback seriously and improve their business practices. There are a lot of anti-aging skin care lines out there, and missing out on one won't make a big difference. Murad offered a discount, but then they took it away. That's not only rude, but it's also a poor business practice.

I've been a loyal customer of Murad since the early 90s and I have to say, their products have really gone downhill. While they used to offer regular sized products that really worked, now they offer tiny products that don't do anything. And don't even get me started on their customer service. It used to be good, but now it's just a nightmare.

I recently earned over 2000 points with their rewards program and was excited to redeem them for some $50 e Gift Cards to give as gifts. However, when I tried to use them, I found out that they weren't actually gift cards at all. Instead, they were just discounts off a purchase of $60 or more. And to make matters worse, I couldn't even use both of them at once.

When I called customer service to try and resolve the issue, I was met with rude and unhelpful representatives who lied to me and didn't keep their promises. They told me that the codes had already been used, even though I had never used them before. And when I asked them to honor what their website said they were giving me, they promised to call me back within 2 days, but never did.

To make matters worse, the products themselves don't even work as they claim. I tried their Firming Peptide Body Treatment and Body Firming Cream for 60 days and saw no improvement in my skin at all. And the 30 day kits they offer are so small that they don't even last a week.

Overall, I would not recommend Murad to anyone. Their products are a waste of money and their customer service is terrible. Instead, I would recommend trying out Gold Bond Ultimate products, which are just as good as Murad but without the hassle or expense. And if you do decide to return any products to Murad, make sure they're empty so they don't have to dispose of them.

I been waiting for my InvisiScar for over 5 weeks now and it still hasn't arrived. Every time I call them, they keep telling me that it will be here within the week and they give me some "points" to make up for the inconvenience. But the thing is, I still haven't received my order yet. And to make matters worse, they cancelled my order without any explanation and refunded my money a couple of days later. I had to reorder it again and it's been a week since then, but still no sign of it. The customer service is not helpful at all and they just keep repeating the same thing over and over again without actually resolving the issue. It's really frustrating and disappointing.

So, I was scrolling through my Facebook feed and saw an ad for Murad's Brightening Trio for only $39.99. I thought to myself, "Hey, that's a pretty good deal!" So, I clicked on the link and placed my order. However, when I checked my email, I saw that the total came out to be $193.85! They added two extra products and charged me $99.99 for the Brightening Trio! I was so frustrated and confused, so I immediately called their customer service hotline.

The representative on the other end of the line told me that they couldn't cancel my order because it wasn't in their "system" yet. They advised me to call back after 24 hours. I was so annoyed because I didn't want to wait that long, but I had no choice. The next morning, I called them again at 9 a.m. Pacific Time, and they told me that my order had already been processed. I was so upset because it wasn't even processed by my bank yet! I felt like they were just giving me the runaround.

So, I decided to take matters into my own hands and called my bank to put a hold on the funds. I didn't want to risk losing my hard-earned money for something that I didn't even want in the first place. The whole experience was just terrible, and I couldn't believe how unhelpful their customer service was. It felt like they were just reading from a script and didn't really care about my concerns.

Overall, I was really disappointed with my experience with Murad. I was excited to try their products, but the whole ordering process left a bad taste in my mouth. I hope they can improve their customer service in the future because I don't want anyone else to go through what I went through.

I've been a loyal customer of Murad for quite some time now and I've spent a considerable amount of money on their products. Generally speaking, I'm quite satisfied with the quality of their products, but I have to say that their customer service leaves a lot to be desired.

Recently, I had to call their customer service department to return a product that I had purchased. The product was too thick and caused me to break out, so I wanted to return it and get a refund. However, I was informed that because it was part of a promotional set, I had to return both products and couldn't just get a credit for half the price.

This was quite frustrating for me, as I only wanted to return one of the products and reorder the one that I did want. Having to return both products and then wait for the one I wanted to be shipped to me seemed like a waste of time and resources. I didn't feel like the company was being very accommodating to my needs as a customer.

As a result, I've decided to take my business elsewhere. I'll be ordering from Macy's instead, where I can get free shipping and hopefully better customer service. While I do like Murad's products, I don't think it's worth the hassle of dealing with their customer service department.

I gotta say, I had a bit of a rough experience with Murad. I thought I'd save some cash by ordering online from their website, but it ended up being a bit of a headache. I got the infusion oil and another product, and used a coupon code to get $50 off. But when I tried the oil, it just didn't agree with my skin and I ended up breaking out. So I reached out to customer service to set up a return, and they told me I had to pay for the return shipping and insurance. Plus, they only applied the coupon to the product I was returning, so I had to pay full price for the other one. Not cool, Murad. All I got was a sorry for the trouble, and honestly, I'm not sure I'll be shopping with them again. Next time, I'll just go to a store and try things out in person.

I've been using Murad products for quite some time now and I must say, I'm not too impressed with their customer service. I placed an order for my mother on April 30th, hoping to receive the Mother's Day gift that they were offering at the time. Unfortunately, I didn't receive my order until 3 weeks later and to my disappointment, the gift was missing. When I contacted customer service, they informed me that the gift was only available while supplies last. However, when I initially tracked my order, the gift was included in it.

To make matters worse, their chat service is absolutely terrible. They don't offer email support, so when you do get a response from them, you have no way of knowing if they've replied unless you're actively monitoring the chat. And if you take more than 5 minutes to respond, they'll close the chat without resolving anything for you.

Despite these issues, I will say that the Murad products themselves are quite good. My mother has been using them for a while now and she's noticed a significant improvement in her skin. However, the poor customer service experience has definitely left a bad taste in my mouth. If you're willing to deal with the potential headaches of ordering from Murad, then the products themselves are worth it. But if you're looking for a hassle-free shopping experience, you might want to look elsewhere.

I've been a fan of Murad for quite some time now, but I have to say that their customer service is seriously lacking. As an esthetician, I decided to try out one of their serums, but unfortunately, the bottle had a design flaw. It's a two-part system, and one of the tubes kept falling out of the bottom of the bottle where there's an opening. I reached out to the design department and sent them photos, but they told me to contact customer service instead.

I tried everything - email, phone, online chat - but I just couldn't seem to get any help. At one point, they even asked for my address so they could send me a replacement product, but that was back on July 16th. It's now September 23rd, and I still haven't received anything or heard back from them. It's incredibly frustrating, and I've decided that I won't be purchasing anything from Murad again.

It's a shame, really, because I used to love this company. But now that it's been sold and is no longer the same company it once was, I just can't justify spending my money on their products anymore. I hope they can get their act together and start providing better customer service in the future.

Been using Murad for a long time now, and I gotta say, I'm pretty satisfied with their products. However, I recently had an issue with my order and had to contact their customer service. It was my first time reaching out to them, and boy was it a doozy.

I made a mistake with my order and immediately called their customer service to cancel it. But they told me that they couldn't see my order yet in their system and to call back in a few hours. I was a bit annoyed, but I figured it was just a glitch in their system, so I waited.

After a minute or so, I decided to try their online chat instead. And guess what? The representative was able to see my order! So, basically, the person on the phone lied to me. I mean, come on, Murad, you're better than that.

To make matters worse, the representative told me that they couldn't cancel orders once they were placed. I was pretty disappointed with that response, but what really got me was the fact that they lied to me on the phone. It's just not cool, you know?

Overall, I still like Murad's products, but their customer service needs some work. I hope they can improve in the future and be more honest with their customers.

I recently made a purchase on Murad.com and unfortunately, I used the wrong coupon code. I quickly realized my mistake and called customer service to cancel the order. However, I had to wait for a long time before someone finally answered my call. After explaining the situation, I was told that the order was cancelled and that I should reorder with the correct code. So, I went ahead and placed a new order.

To my surprise, I received a confirmation email for both orders. I immediately tried to cancel one of them through email and online chat, but unfortunately, I was unsuccessful. As a result, I ended up with two almost identical orders and a total of almost $400 worth of products.

I was disappointed with the customer service I received during this process. The representatives I spoke with on the phone had a hard time understanding me, and I had an equally hard time understanding them due to their poor English skills.

To make matters worse, when I asked if they could refund me for the return shipping, they refused, even though the mistake was on their end.

Overall, my experience with Murad.com was terrible, and I will not be ordering from them again. It's frustrating to spend so much money and not receive the level of customer service that I expect.

Murad is a company that sells skincare products, but they don't always have their products in stock. This can be frustrating for customers who are looking to purchase a specific item. I recently had an experience with Murad where I placed an order for a product that was out of stock. I was not notified that the product was out of stock until after I had already placed my order. This meant that I had to go through the process of cancelling my order, which was not easy.

I placed my order on a Wednesday and chose 3 day shipping. However, a week later I still had not received a shipping confirmation or tracking number. I tried to reach customer service, but it took me 3 days to get through. When I finally spoke to a representative, they told me that the product was out of stock and that I would have to wait for it to come back in stock. They also tried to prevent me from cancelling my order by telling me that the product would be back in stock in 7 days.

This was my first time ordering from Murad and I was not impressed with their customer service. If they knew that the product was out of stock, they should have made that information readily available online before taking my money. I was disappointed that I had to go through the hassle of cancelling my order and waiting for a refund. I don't think I will be ordering from Murad again in the future.

Overall, I think it's important for companies to be honest and transparent with their customers. If a product is out of stock, they should let customers know before they place an order. This can save customers time and frustration in the long run. I will be sticking to brands that are responsible and honest in the future.

I recently purchased the Murad Acne Skin care facial whole supply on November 25th, 2020. I was excited to try out this product as Murad claims that their Acne product results can be seen within a week. However, I was disappointed to find that I did not see any positive results from using the Murad Acne facial products. In fact, I experienced an increase in Acne within a week of using Murad Acne Skin care.

Feeling frustrated, I decided to reach out to Murad through email to try to get some assistance with finding suitable skin care products for my skin. I had spent over $200 with Murad due to their false advertisement of the Acne Skin care products, and I was hoping to find a solution to my skin problems. Unfortunately, I did not receive a response back from my email.

I am saddened by my experience with Murad. I have tried purchasing different products for my skin, only to find out that Murad is another false claiming company that advertises positive customer reviews. It is disappointing to see companies make false claims and not follow through with their promises.

Overall, I would not recommend Murad to anyone looking for effective skin care products. It is important for companies to be honest and transparent with their customers, and Murad has failed to do so. I hope that they will take steps to improve their products and customer service in the future.

For 2 days I have been trying to place an order online with Murad. The website gets stuck saying loading, but will not proceed forward for me to place my order. I have been using these products for several years now. Called customer service today, tried placing my order as listed in my cart & was 1st told supervisor approval was needed. Secondly, I'm told I don't qualify for a free gift, even though my cart says otherwise. So I ask the rep, can you talk to your supervisor again, and he denies my request and tells me no. So I told him, I know this is not your fault, but he still offered no additional solution, just said he can't place my order. I get it, I was only trying to spend $115 dollars & apparently a compromise, with me as a buyer, is not worth the extra step or his time. What is $115 not spent, nothing to this company. But, I will not continue to use their products and I will make sure to share my negative experience on FB, other social media platforms, etc. Hope others will read my comments and choose another company to purchase from, Good bye Murad!

This company sent me their promo order in November 2018 and charged by card $56.44.
I have not received anymore product since and glad because I do not like it.
The next month They charged my card again but I did not catch it until January when they did it again.
After calling and being put on hold and then promised that no more charges would be taken because I am cancelling my order. They have charged my card February and March 2019. ..Even after a second call in February 2019.
I called April 19 and got a recording thanking their Canadian customers but saying they had to close the office down in Canada...that's it! no other way to get a hold of them!
I am now searching the internet for a US contact so if someone can help, I would really appreciate it.

Dear Sir/Madame

I was about to place an order for some products using the offer that is curently on Murad website, which is £25 off if the order is £100.

Also, as a new member i have got a promotional Welcome code which contains a cream, so no money offer this time.

But unfortunately on the website you cannot use 2 codes with the same order, therefore i have contacted a member of staff from Murad, but that was not very helpful.

She only reply to me to confirm that i cannot use 2 codes with the same order and i can use one with another purchase.

I have explained that i am not planning to place an order any time soon especially that the products are not that cheap so people can afford to place orders every day and that i want to use my welcome code as well. Is my right, and is only a cream i mean I understand the policy that you cannot use 2 codes but is not a money offer, is a welcome gift that should be mine with the order plus de offer they have online.

I think this is denying my right to have what they are promotiong, at the end of the day this is what they have offered and now they are saying is not possible.

Thank you for your time in reading this

Regards

Madalina cojocaru

To Murad Customer Team,

I have made the order No# [protected] on July 15 2018.
Customer No# 9294720.

I have used the Firm and Tone Dietary Supplement Pack but my body's skin get allergy. It gets itchy and red all over the knee and thigh areas.
I request the full refund for 2 Firm and Tone Dietary Supplement Packs. And please send me the RMA# so I can return the order.

Thank you

I had purchased the starter kit one week prior and and checked my bank account and noticed I was charged again for another shipment, when it clearly stated on my receipt that the auto pay wouldn't start for 35 days. Also, I have tried every phone number I could find to contact them. Either no answer or it just hangs up. Very very very poor customer service. I rate this 0 stars!

3/19/18
Wet smashed box cream all over the place
Hello,
I received my kit yesterday--The box was smashed on one corner--oh I knew that could mean problems. When I opened the inner box one of the tubes expelled its contents all over everything else. I would like you to send me a replacement box please. This is terrible. Looks like the seam on the bottom of the tube broke--this is no longer useable.
customer # 9132719
I threw out the smashed box, sorry.

They claim they provide lots of services and guarantees for their customer, and even a certified specialist for consultation
But none of them applies when needed, I have bought the above serum from them, however, it completely ruined the skin underneath my eyes, instead of anti-aging, it creates more and more fine lines under them, and there come new ones every morning I woke up, they can't really tell what's going on with my skin and if there's any way that it will cure, and told me twice to buy another product from them.
The skin in that area absorbs nothing, so they never heal, I've already spent over 4000kroner on finding new eye-creams which would help at least a bit since the break out in early January, and now I have to spend another 30, 000+HKD in treatments after consulting a dermatologist, the damage seems to be permenant.
Do not use their products, and be prepared if you have decided to do so.

Noticed a purchase of $56.96 on my credit card on Tuesday 10/10/17. Called Murad customer service on 10/11/17 to let them know I was charged for a purchase I did not make. The CS rep told me that I checked a box on my last purchase that said I would be receiving a 90 day supply in 30 days that I would need to cancel if I did not want. On my last purchase, I did a "one time check-out" because I did not want my credit card information stored and last year, the same thing happened in which Murad kept sending an abundance of product that I did not need. The CS rep then tells me that I have 2 options. 1.When I receive the unauthorized package of goods, I open it, and bring it back to the post office and they pay for the shipping or 2. Murad will not charge me the next 2 installments that they plan to charge me for the product that I did not order in the first place. To make things worse, when I sign into my account, which I did not use when I made my last purchase over a month ago that supposedly caused this to take place, there is no information about this what so ever. As far as I am concerned this is a scam. It is is a shame because I love Murad products but I have had nothing but problems with the company charging me for product that I did not order and do not want. It is 2017, this company should be ashamed they are losing good customers because they steal from them! The product I have been using for 5+ years and love but I looks like its time to find a company that has an honest mission! If you must have the product, I suggest buying it at Ulta or Sephora where you will not risk being apart of their scam!

I ordered from Murad and received my first package for $97. I then ordered again and received my package for $47. I noticed that they were going to ship again, so I called. They said they removed me from the "membership" program and the auto shipments (that I did not sign up for). Four months went by and I received no products and no more communications. Today I receive a notice from a collection agency for $29.95! I called Murad and they sad it was due from the second shipment, but I received no products. I have absolutely no idea why I owe the money, or why they would send me information to a collection agency with no prior communication. They have my name, address, phone number, and email address in their files. Seems like if they think I owe them money that maybe they should have tried to contact me prior to sending me to collections and ruining my credit. Do not buy from this company. They have good products but terrible business practices.