Murad
Reviews and Complaints

I just received a bill stating I owe 34.95 for a shipment of a product that when I called they called it an "Installment Payment Plan". BS, I said. I never received any after I canceled the last shipment. They said you only made a payment and I need to pay for 2 more payments. The Visa they had on file actually went missing on a trip to NYC. The card was canceled, but they still want to dupe me into paying for the product that I thought I was paying the Membership price, only to find they were going to debit me every 90 days.
What a scam! I will never recommend this product and I will warn others as well.

THE MORE COMPLAINTS SENT TO THESE AGENCIES THE BETTER
https://www.ftc.gov/about-ftc
http://www.fraud.org/
https://www.bbb.org/consumer-complaints/file-a-complaint/get-started
GO TO YOUR BANK AND FILE FOR FRAUDULENT AND AUTHORIZED PAYMENT REFUND
I too went to murad.com to purchase a 30 day lightening kit as a guest, i did not make a customer profile I was automatically charged.In my first phone call Patrick went to his manager after i threatened to complain to FTC for not wanting to give me a full refund and admitted i didn't auto enroll. I thought i was done. i went to send the package off and had to pay 10 for shipping and handling. Well, not that $10 is going to break me, but i sure do not work to fill the pockets of filthy greedy corporate pigs by means of unethical business practices. I have gone through and recorded the ordering process. The site i bought from does not give an option for auto enroll. My receipts have no proof of auto enroll either. I called a second time to request a reimbursement of the postage and handling(it's the principle) Sergio, tried really hard to convince me that I was wrong, while they were giving me numbers and information on a completely different order. At one point he the said i was getting a $128 refund. the honest person that i am i corrected him, I just wanted what i deserved. Sergio then decides hes tired of trying to keep his lies strait and then tells me policy is so strict that i will not get my full refund and i can forget about the postage they are charging me for that(approx $20 lost) WTF? I DO NOT recommend purchasing from this site. contact the agencies above. FTC IS most aggressive.

I ordered this product and as other users I was charged repeatedly for auto shipments. When I tried to cancel on numerous attempts the customer service reps were useless. I had to cancel my card and report the transactions as fraudulent. Now they have hired a collection agency to harass me for a charge of $39 and threatened to report this negatively with the credit bureaus. I've legally recorded all conversations with their knowledge and will take this up in court if need be. Please save yourself the frustration and waste of time. This is definitely a scam and you can purchase other cosmetic products that will work exactly the same. This is certainly not a miracle skin potion.

I had the same experience as everyone on this forum. I specifically told the representative that I just want it to be charge for a 30 day trial period. He told me to call in and cancel once I get my first order which I did. I called and canceled on the same day that my order was delivered to me. I got a confirmation number and an agent's name confirming my cancellation, however they sent me a 90 day supply the following month and have been billing my card each month for $39.95 I called their customer service department to request for a refund since I had a confirmation number and agent name from months before when I cancelled. The agent stated that the confirmation number is not in their system and there was no agent named Gabriel that cancelled my order when I originally called. He than tried to talk me into keeping the product and told me he would waive the third month charge at this point. I was completely disgusted and could see that this was definitely a scam through a foreign third-party call center that worked with Murad. I knew that the confirmation number that he was giving me and the fact that he did not have an agent number or could not provide a last name was very suspicious. I knew that I would run into the same problem the following month ahead with billing so I told him to cancel the product and I called my bank fraud department and had them cancel my debit card/cc and I got a full refund from my bank for the two months that they charged my account fraudulently without my authorization. I believe this is the most efficient way to get your money back otherwise you will be very frustrated and stressed out dealing with Murad's Ponzi Scheme operation.

I called to order a trial set of Murad Resurgance. I made it extremely clear to the operator that I only wanted the trial set; I would see if I liked it and then I would contact them if I wanted more of the Product. Lo and behold, a few weeks later a box of full-sized products arrived (that I did Not order) and my credit card was already charged for the first installment of three! The total was $119.85. I never agreed to this purchase! I called to cancel and Murad refused to send me a confirming e-mail! I asked for a supervisor to call me back. I am not holding my breath. This should be illegal to do business this way.

I ordered Murad skin care products by telephone, received a one month's supply and upon receipt of the second month, promptly called to find out how to cancel my order and return the product so as not to incur a cost for that second month's supply. My initial call to Murad to order the first round of product was answered immediately. When I called the second time to find out about returning the product, I was on hold for 40 minutes before a human being answered the phone to provide me with mailing instructions and information on my order cancellation. This was late August when I called to return the unopened product parcel and cancel my account. I JUST received an email from their customer care department notifying me of my refund back to my credit card. This is over two months since they received the unopened product back to their warehouse. I find this delay to be totally unacceptable. But more inane was the hold time I experienced during my call to their customer service department.

Do not buy anything from Murad company, it is a serious scam. My wife bought a $30 acne set from them on their site murad.com. There was nothing on the site, in the cart, or in the email receipt from the first purchase to indicate there would be additional automatic charges or any kind of automatic membership. But about 3 weeks later she gets an email about the second charge and shipment, $38.00 for that and it will be followed by a third charge in a few more weeks for $34.00. We went back to the site and found the fine print which is only visible if the mouse cursor is hovering over the add to cart button. This is not obvious at all. It is deceptive trickery at best. It should be obvious in the cart and product page.The scam is simple: you buy the first package for $30 and think it is a one time payment. Then about 3-4 weeks later they send you a second package supposedly its worth $60.00 + shipping and charge you $38.00 for that (first installment). Then 4 more weeks later you will get another (third) charge for about $35.00 (second installment). they will keep doing this forever unless you call to cancel it.

If you call and cancel it, they will say it is cancelled but who knows if it really is, and in any case you will at least get a second shipment and the second two charges totaling $73 or so, and they do not tell you about the additional charges at all unless you ask for a written cancellation notice. Because guess what, in writing it becomes legal, then they have to tell you about the money they will still take from you.

When you play the phone game the best they can do is refund your money if you send the 2nd package back. If you do this, send it certified return receipt so you can take this lying company to court when they say they never got the package and try to give you a bad credit score.

The whole idea is to milk the victim for about $100 before they get wise and cancel it and follow through. There is certainly some corporate formula for the percentage of people who will lose patience calling in to cancel it, who will fail to send the package back certified return receipt, and who will fail to get an official cancellation in writing.

Run, do not walk, away from this company. Call to cancel, get the cancellation in writing as an email and read it before you hang up so you can see what they will still charge you in the future and you can protest it.