Hydroluxe Beauty
Reviews and Complaints

Bonjour, Je vous donne des numéros postaux afin que vous puissiez faire des recherches pour vous permettre de retracer mes produits que je vous ai retourné. Ces produits que je vous ai retourné par la poste dont j'ai payé;
numéro de dépistage # [protected]
numéro de repérage # R:278861.188573;

Merci!

Doris Marchand
3400, rue des Campanules
Notre-Dame-du-Mont-Carmel
(Québec) G0X 3J0 Canada [protected]@gmail.com

Please STOP sending me hydroluxe beauty products! They products are inferior and bothersome! I have asked you to STOP MAILING TO ME before but you continue!

Oh and now I botheringly cannot send a complaint less than 350 words.

Please STOP sending me hydroluxe beauty products! They products are inferior and bothersome! I have asked you to STOP MAILING TO ME before but you continue!

Oh and now I botheringly cannot send a complaint less than 350 words.

Please STOP sending me hydroluxe beauty products! They products are inferior and bothersome! I have asked you to STOP MAILING TO ME before but you continue!

Oh and now I botheringly cannot send a complaint less than 350 words.

Please STOP sending me hydroluxe beauty products! They products are inferior and bothersome! I have asked you to STOP MAILING TO ME before but you continue!

Oh and now I botheringly cannot send a complaint less than 350 words.

Stephanie Myatt
1406 2 st NW
Calgary, AB
CanadT2M 2 W1

This company pries on the elderly by offering seniors who are unfamiliar with online purchasing products with a T&C that does not allow them to decline future products and auto-charges their credit cards. They send products every two weeks at $100US per box. This unorthodox business is allowed to continue through Facebook ads and will continue to impact vulnerable women. Never buy online unless from a reputable dealer.

These guys are complete scam operators!
Slight of hand advertising if there ever was one!
Don't deal with them as they are completely unethical.
Billed me many hundreds of dollars before I caught them.
I am in Canada and of course their offices (they say) are in the U.S.
I have been in the sales and marketing business for 40 years
and have never seen such bandits!
They used our popular "Devil's Den" as a backdrop because the inventors
were on the show and were impressive.
DO NOT DEAL WITH THIS COMPANY IN ANY WAY!

Good Afternoon,

I signed up for my 14 day free trial on July 17th and since that day to today October 9, 2017, have been charged a total of $668.19, for your instant wrinkle control and hydrating day and night cream.

I just found out I have a 'subscription' today, October 9th 2017. I called to cancel immediately, which they did without trying to dissuade me at all.

Not only am I unsatisfied with the products, but the customer service as well. I'm in a bit of shock as to why the company wouldn't accept the products back and why I wouldn't be able to get a refund.

I spoke to 3 different people, 1 of whom said he was a supervisor. They all said they couldn't do anything for me besides refund me $40 for the October 1st charge and $40 for the September 30th charge, which I find absolutely ridiculous.

I'm a full time student with a 3 year old daughter, and need all the money I can get. If I was aware of the 'subscription' from the beginning I would have been diligent in cancelling.

In July 2017 I ordered a Wrinkle Cream sample on a trial basis. Like many others, I was billed $99.95 in US dollars a few days after I received the sample. I contacted Hydroluxe Customer Service by phone to complain. I sent off an email to follow up what had been said and agreed upon. In the meantime I received a package containing moisturizer and a vial of wrinkle cream. At this point I filed a formal complaint with my credit card company. Over the next 2 months I contacted Customer Service several times. Every time I spoke to a Hydroluxe representative I sent off an email outlining our conversation and the terms agreed upon. (See copy of latest email below). Eventually I was promised a full refund - with the understanding that I would return all the product and dismiss my complaint with the credit card company. I also received emails confirming that no further orders would be shipped. I packed up everything - including the trial sample and the packing slips - and returned them via Canada Post. As agreed I called Customer Service to provide the Tracking Number so they could confirm the product was returned. The promised refund was supposed to be processed when the package was received by their Returns Depot. When the refund didn't materialize, I called to inquire. At that time I was told they had to verify that my complaint had been withdrawn. I was in possession of an email from Hydroluxe promising a full refund so I withdrew my complaint with the credit card company. Within a few hours I received an email containing a "transaction number" that I was supposed to use to verify the refund had been processed on August 31st. Needless to say I never did get the refund I was promised. As of today (Oct. 3rd) this is still unresolved and my emails are being ignored. It's obvious from the number of complaints lodged online that this company's practices are extremely unethical and they have taken advantage of many unsuspecting consumers. I wonder how Hydroluxe Beauty would respond to a CLASS ACTION SUIT? Here's some of the email correspondence I sent/received:

From: "support"
To: jillp
Sent: Saturday, September 9, 2017 2:57:55 PM
Subject: Re: Outstanding Refund Due

Hi Jill

Thank you for contacting us.

Kindly provide this transaction ID number [protected] to your credit card company for you to verify the $99.95 USD that we have processed on August 31, 2017.

Thank you

On Sat, 9 Sep at 5:47 PM, Jillp > wrote:
Hello,

It's been 9 days and there's no record of the refund having been posted to my Rogers Bank Credit Card. Please verify the account number the refund was applied to and reply with documentation. Rogers Bank reports that this amount has not been applied.

Jill

From: "support"
To: jillp
Sent: Thursday, August 31, 2017 5:20:13 PM
Subject: Re: Outstanding Refund Due

Hi Jill,

Please be advised that we have already processed a total of $99.95 USD back to your account. You may verify the refund transaction to your credit card company. The transaction number is [protected]. In addition, your subscriptions were cancelled already. Rest assured that no more future charges will be taken out & no more products will be sent out.

Thank you.

Ticket: https://securesupport.freshdesk.com/helpdesk/tickets/219308

On Thu, 31 Aug at 7:41 PM, Jillp > wrote:
Re: Canada Post Tracking # [protected]

I have satisfied your requirements to the letter; I expect Hydroluxe Beauty will attend to this matter without further delay.

I've just spoken to a Customer Service agent to clarify that all the conditions previously discussed were met. I sent by email the following information on August 28th:

1. Letter from Rogers Bank confirming my dispute has been cancelled (see copy attached);
2. Canada Post Tracking number previously provided in a phone call, followed up in email;
3. Verification that all product I received - including the trial order was delivered to your Return Depot on August 25th; and
4. Copies of correspondence to/from Hydroluxe Beauty complete with original Order Numbers and RMA Numbers.

Kindly reply to confirm this matter has been resolved and my refund will be processed immediately.

Jill

----- Forwarded Message -----
From:

I ticked off no to getting more products and got them anyway. they billed me full price for what was a free sample. they say I should have cancelled my account that I did not even know I had. they are thieves and liars and take advantage of bogus offer. I want a full refund of products I did not authorize to be sent to me. I have not used the product not will I ever.

I ordered the free trial from their on line ordering advertisement, only to pay for the shipping. Receive a free trial. With in 14 days I received 3 shipment of the same product. That was suppose to be a free trial, it has cost me $578.77. I have called and they will not do anything about giving my money back. Will not even if I send the product back. It is a total scam and they don't even have my name that I placed the order. Please take their adds off your boards. They have already scammed many people, I should have read the complaints first. Lesson learnt, go back to not trusting anything you see on the Internet. They do not give a return address. Only info on Expedited Parcel is P.O. Box 500 North York M3J 0J8. First tracking # [protected]/ 2nd tracking # [protected]/ 3rd tracking #[protected]. Phone #'s [protected] or [protected] Their website is [protected]@hydroluxebeauty.com. Thank You

When I ordered these products I was under the impression they were samples and I was only obligated to pay the shipping. During checkout when you were offering the products at "discounted" prices I said NO to all of them I'm not going to spend 100's of dollars on products. I noticed that they are sweeping my bank account without any concession. The samples I have received don't worth a penny, but so far they charged me more than $500.

Speaking to agents are not helpful as they are hidden behind your terms and conditions, which is nonsense. Further more, there is there is no return policy for the items that you receive afterward. I had to cancel my credit card to avoid any further deductions .
I am not happy with the way you are treating, it is more deceiving and stealing from people. I hope sooner than later a legal action can be taken to stop you.

1. I ordered some trial products from this company (sent from Canada) to my Canadian address and charged in US funds. Why?
2. I also received 6 items which were the same product (Winkle Cream) and my bank statement stated products that I did not receive.
3. When I called Customer Service to find out why I was charged and additional charge to my credit card I was told that I had not cancelled the order in time (14 days).
4. The order shipped does not hardly arrive within the 14 days in order to even trial the products received.
5. When calling customer service I was told that I would have to pay the amount charged and no product shipped.
6. I was also hung up on twice when trying to either have the company send me the product they charged me for and get a refund.
7. I was told I could not get a refund but after much haggling I was offered a
$50.00 reimbursement.
8. I, in the end got my bank involved which also did not produce a full reimbursement.
9. I have never had so much trouble with a company over the internet.
10. I have heard from other people that they have had similar problems with this company.
11. In everyone's best interest I would suggest not dealing with this company which is HYDROLUXE BEAUTY. In my opinion they are nothing more than scammers.
12. This experience has put me off from ever buying another product on-line.

Same complaint as many others...showed the 'SAMPLE' would be $3.95 and $4.95. It DID NOT say this was the cost of the shipping charges! They subsequently charged me for the entire cost of both products. I have cancelled everything, but unfortunately was responsible for the VISA charges. The company did refund me $100 USD after I called and complained. This is blatant scamming and taking of people's money with absolutely no recourse. I don't know how these people live with themselves and sleep at night. I've learned a very valuable lesson with this.
Rot in hell you disgusting pieces of crap.

On July 18/2017 I was on Facebook and saw an add for a free sample of anti-aging cream by HydroluxeBeauty. All it said is that I would just have to pay for the shipping and handling. So I was charged for the shipping and handling $11.60. The product arrived. But then I got a surprise when I charged $128.63 on August 1 and August 3 $116.37. Now I got a second shipment and charges to my visa when I never requested the product. The charges this time are $129.75 August 31 and $115.20 Sept 2. THIS NEEDS TO STOP!

I have paid 5.39 and 6.73 Canadian dollars for get Hydrolux two sample productions respectively. That amounts paid by my credit Card via online.
Two weeks later i got a parcel by mail Under above mentioned Reference numbers.
The included products were
1. Hydroluxe Wrinkle control 15 ml container
2. Hydroluxe ultimate moisture Day night cream 30 ml glass container
But under this condition July 10 th and july 12 from same credit card this company deducted 133.14 Canadian dollars and 119.36 canadian dollars respectively as trial period fee. When isee credit card statement i saw those transaction are too much and i made a telephone conversation with Tammy ( A lady ) from telephone number [protected].
She told me before 14 days trial period unless cancel they are going to charge those amount monthly. she told me cant make refund but she can cancel further money gave me cancellation number as [protected]

My problem is although took such a amount of money i didn't receive any service or products except above mentioned 2 (two ) items why/
who gave them authority take money forget or mistake happen they can take money monthly without giving anything . This is illegal action or procedure. For example some dating sites take money until cancel but they give access during subscription period means giving some kind of service .

Under any condition they can't take Money like pirates this is forceful way and retaining someone else money. I can submit photos of those two products and anybody could realize value must be less than 10 Canadian Dollars.

I request refund my money which were taken by credit card on 2017 july 10 CAD 133.14 and 2017 July 12 as CAD 119.36 in respect of rules and regulation of Canada consumer protection Authority.

Don Aruna Dissanaya Consumer Tel : [protected]
[protected]@gmail.com

Resident Address : 11 Zebra trail Brampton ON L6R2J2

I paid the shipping costs for these products on July 18, 2017 and received shipping confirmation on July 20 by email.
I did call and cancel prior to the 14 day trial period expiring but was charged on Aug 2, Aug 4 and Sept 2 & 4 on my credit card with each charge name being different from the Hydroluxe Beauty company name. Those names include:
ETERNAL BEAUTY SOL [protected], FL 33141, ESS BEAUTY SOLUTIONS [protected], TN 37115, PVC*EYESSOBEAUTIFUL, EBT*SKINSERUMESSENTL.

My credit card Fraud dept brought the Sept 4 charge to my attention and then I emailed the company. The following emails below were sent back and forth.
I spoke to Sidney in their customer service dept today who stated a shipment was sent to me on Sep 4 and because it was in route, they could not reverse the charges for this even if I sent it back as soon as I received the product. Makes no sense since they stated I need to send the trial product back to them if I wanted to cancel without charge in my most recent communications with them.
I have demanded to speak with a manager and Sidney stated the manager would have to call me back. I am awaiting that call.
S Carron

Reina Dequino Sep 4 at 11:30 PM
To

Message body
Hi S Carron,

This account has been escalated to the upper management and they have agreed to provide a full refund for the 2 most recent charges to your account which were posted on the (2nd) and (4th) of (September). We are going to process the initial refund of $100.00 USD and the remaining amount will be credited back to your account once you provide the letter from the bank with the signature of the bank manager, stating that you are withdrawing from the complaint.

As you mentioned on the email, you have already contacted your credit card company regarding the charges; But, let me just inform you that while you are filing a complaint the bank will allow a retrieval period in which we will provide proof for the legitimacy of the charges, in this case the complaint will be closed in our favor. We can also provide a proof that you have never contacted us regarding the cancellation until today. If the investigation finds that the consumer does, in fact, owe the debt/amount, the credit card company is required to send a formal reply to the complaint letter that contains the information proving their case. The consumer will have to pay the disputed amount and any assistance that we will be giving you will no longer have any bearing.

We would also like to inform you that if we fully follow the terms that you agreed upon signing up, any sort of refund is no longer possible on your account.As mentioned on the Terms, all sales after the trial period are final.Just like in any e-commerce company, we provide a 30 days money back guarantee period and that only applies for the initial bottles or any possible refund option expired after 30 days so the solution you’ve requested is no longer relevant.On the contrary, we made an exception to your account and provided a resolution that is fair for the both parties.I am already offering you an option to help you, so you can get something from the money that was taken out from your account instead of getting nothing.

Kindly confirm if you agree to the resolution we are offering .We will be waiting for your response.

Thank you.

Ticket: https://securesupport.freshdesk.com/helpdesk/tickets/223657

On Tue, 5 Sep at 12:16 AM, S Carron
> wrote:
Reina,

Thank you for your response. I did cancel any further products to be ordered immediately upon receiving the trial and no where was there information stating that the product should be returned if not satisfied.

I will not pay for any subsequent charges than the initial trial charges I paid. My credit card company has been notified that these charges are fraudulent.
Your business is a scam, and I will report it if you do not reverse all charges on my credit card.

Sincerely,

S Carron

From: Reina Dequino
To:

Sent: Monday, September 4, 2017 11:00 PM
Subject: Re: order

Hi S Carron,

Thank you for contacting us today regarding your concern. As you now know the products that you ordered are part of the Hydroluxe Skin Care Products monthly subscription program. You received a 30 day supply of our Instant Wrinkle Control under the 14 day trial offer for $4.95 USD and Ultimate Moisture under the 14 day trial offer for $4.95 USD for shipping and handling. You are given 14 days to notify us upon signing up for the trial, if you do not wish to continue with the program. Once you exceed the 14 day trial period you then will be charged for the full cost of the products and automatically be enrolled in our monthly shipment program. Kindly read the Terms and Conditions of the trial offer as it serves as a legal binding document between you and the company. Being an online buyer you will not be able to acquire this in black in white as all customers need to read it first before pushing through with he transaction. Once you agree it will be taken as you have fully read and understood the Terms of the trial offer.

Within the trial period, a customer can opt out of the program and he/she just needs to return the remaining supply of the products for cancellation.

Any customers who chose to continue with the program, on the 15th day, you will be charged for the full cost of the initial bottles and every 30 days thereafter, be shipped another bottle of each product ordered for the same regular price. The prices are as follows:

Hydroluxe Instant Wrinkle Control is a perfect skin care solution on which you can easily count on. Not only this anti-aging solution alleviates the premature aging signs from your skin but it also keeps your skin supple, smooth and firm in the long run. All the natural ingredients that have been compiled into the making of this topical solution work effortlessly to rejuvenate and revitalize your damaged skin. Within a few weeks of its daily application, you will achieve the skin that you have always dreamt of. As it will make you look 10 years younger devoid of painful needle treatment and expensive cosmetic surgeries. Price: $99.95 USD.

Hydroluxe Ultimate Moisture is a day and night cream that used a revolutionary blend of safe, active and healthy skin-repairing ingredients. All the ingredients are extracted from natural resources which used from many years in the development of skin care products. Every ingredient of Hydroluxe Ultimate Moisture goes through a number of extensive research to ensure the quality, performance, and efficiency of this skin care product. Here are listed all the ingredients and their entire functioning to heal your aging skin. Price: $89.95 USD.

Thank you for contacting us. We have checked everything here on our system but there are no prior records such as emails or recorded conversations/phone calls affirming that you already cancelled your subscription for our products. We have cancelled your subscription today. Rest assured that no more future charges will be taken out & no more products will be sent out. Your cancellation numbers are 1677518 and 1674256.

Important Note: WE WILL NO LONGER ACCEPT ANY RETURNS OR PROVIDE ANY REFUNDS FOR CANCELLATIONS MADE AFTER 30 DAYS UPON PLACING THE ORDER FOR THE TRIAL OFFER.However to rectify the situation, even though you are no longer eligible for a refund we will make an exception. I can go ahead and offer you a total of $100.00 USD courtesy refund as a resolution. For us to be able to do this, please reply on this email with a "Yes, I agree" as this would be the only resolution we could offer to justify all of the inconvenience both parties has experienced.

Thank you.

Ticket: https://securesupport.freshdesk.com/helpdesk/tickets/223657

On Mon, 4 Sep at 11:24 PM, S Carron <
wrote:
Correction to my previous email. I just saw a second order for $99.95 on my credit card statement.
Please reverse the charge for this too and credit my credit card.
Thank you,
S Carron

From: S Carron
To: "[protected]@hydroluxebeauty.com"
Sent: Monday, September 4, 2017 10:14 PM
Subject: order

Customer Service,
I ordered a trial of your products with order numbers 1523495 and 1523496.
I called and cancelled any further products but have been charged on my credit card 3 subsequent times for $89.95 twice and $99.95 once for products I did not order, nor did I receive these products.

If you do not credit me for these charges, I will report you to the BBB and any other agency who should know of your practices.

Thank you for taking care of this matter immediately.
S Carron

did not understand nature of trial and associated charges...have no interest in participating and wish to cancel all trials and charges...was billed $129.65 on August 31/17 and wish to be refunded same amount ...gladly return "trial products" in same condition as i received. charge was underclearfacenow.com which google treats as scam

ric myles
[protected]

I saw an ad on instate for free sample of their wrinkle product on July 23 2017. I normally do not buy anything without research so I youtubed it after watching a celebrity endorsement of the product. Afterwards I clicked on link and it redirected me to their website, which looked legitimate. I placed an order for one sample of the wrinkle cream then it prompted me to order more for discounted price. I did not agree to any other offers except another sample of their night cream. I paid for the purchases with my credit card and got email confirmation for both. Wrinkle cream was $5.08 CAD and night cream $6.37. I did receive the products and used them for couple days. I realized that the products only "worked" temporarily for couple hours at most if you didn't make any facial expressions, which is ridiculous. I stopped using it thinking it didn't hurt to try it. Today sept 1 I opened my visa statement to find unauthorized charges from the same companies that charged me on july 23 and july 24. My current statement showed additional charges on Aug 6 $117.17 CAD and Aug 8 $129.80. I called my bank and they confirmed that this was a known scam. I would have to wait to speak with the dispute department after the long weekend. I then found the customer service # for this company from the email order confirmation and called them. I told the representative of the situation. His name was Daniel ID#3874 and he was very calm as if he handles these types of calls every hour every day. He said the company cannot reverse the charges and its terms/conditions state that I would have to cancel my subscription within 14 days or be charged full price for the products. He said those were not samples but full size. By agreeing to buy the products I agreed to subscription. I read all fine prints and I did not see anything stating my automatic monthly subscription nor did I authorize further use of my credit card information to be stored or used subsequently!
When I realized that he was not going to help me and continue to repeat that it was not fraudulent and misrepresentation by his company, I asked him to cancel my account and confirm no further charges be made. He advised both accounts had been cancelled (I did not create two accounts which means they did it automatically for each product subscription) and provided me with cancellation #s. I have also made a complaint on instate as they recommend users to avoid buying goods yet they post ads continuously! Why didn't they vet this company? What about the other ads I was curious about? Was it just a pay day for them too?

Please read the fine print on any sample you try!
I was fooled. Property brothers name was on it so I figured it may be trustworthy. Sadly, I was wrong. I payed 6$ for the free sample, unknowing that after 14 days they were going to charge me 130$ for this tiny bottle no bigger then a babys finger. What is worse is I got two items so now I was charged another$150. They refuse refunds, only giving the u.s taxes of $100. The people on the phone are robots. All the care is to get paid and go home at the end of the day. No help. I have just lost myself $280, because I didnt cancle after 14 days, again, unknowing. I did not recieve an email letting me know of this scam. No where in my email did it say you must cancle by 14 days to not be charged. I feel so violated and scammed and I am very upset. I hope this doesnt happen to anyone else, but from what I have read... it is happening to alot more peoplen then you would realize.

Feel so ripped off! This is a deceptive offer. I was completely unaware I had to cancel subscirption after 14 days in order to not get charged again. This is NOT laid out in the promotional material. I thought I was paying for inital order plus shipping. After several charges of over $100 on my credit card I called the company and they mentioned terms were listed in the terms and conditions page. I did not see this page. They offered me a $100 credit to my credit card and that is all they could do. I am out over $200. Feel burned and taken advantage of. Never again.

Re: the Hydroluxe Beauty Company, I too like many others I read about on the Better Business Bureau, was dealt with underhandedly! I thought I was paying a small amount of money for a 'free trial ' of facial cream, only to have a couple of products sent to me monthly for the next couple of months and charged large amounts to my credit card... When I called the Company, they stated the conditions were that I would be sent monthly shipments unless I contacted them (I do not recall reading any conditions to the same during the initial order)! With each order that came to me, there was a $50 Gasoline rebate voucher which I asked about and was told that they had a problem with the Gas Companies so I couldn't use the vouchers but that Hydoluxe would offer me points instead towards future orders of their product! What a SCAM ! A VERY dishonest company working here... PLEASE read the BBB Reports of Complaints about this company !

I did your survey on Shaw and I wanted to try your free sample just pay shipping costs you got my bank information and then continued to withdraw a large amount if I wanted big bottle I would have bought one I am only on cpp disability I would have went to the drug store and bought cheaper I am not interested in your product I was talking to the better business bureau and they suggested I talk to you guys I would like a full refund on my product I want to unsubscribe my 2 email accounts are virgo_girls_ [protected]@hotmail. com and [protected]@hotmail.com shame on you guys you know full well you are misleading people I would like your legal team to contact me by email or telephone [protected] laurie stewart