Toyota
Reviews and Complaints

Extremely unhappy Toyota customer
I purchased a new Toyota Hilux (Registration BV 642) from Toyota Malawi Blantyre in July 2018. This is a company vehicle that belongs to KELFOODS LTD.

The after sales services at Blantyre Toyota has been pathetic to say the least and I need to bring to your attention the following specific incidents

First Incident:
On the 17 September 2018 I took the vehicle for a 10 000km service and brake shudder but when I got it back the rear brakes were binding and the brake shudder was not fixed The dealership did not want to send a mechanic to my house that evening.. I had to take the vehicle back to the dealer the next day for repairs and was stuck without a vehicle for a day. The dealership did not offer me a replacement vehicle during this time. I am also concerned that the brake binding has cause damaged to the brake linings and drums that I will eventually be liable for.

Second Incident:
On the 24 September 2018 I took the same vehicle to the dealer to install a rubber lining (rubberize) on the load bin. This was supposed to take two days but I check in on the 25th September 2018 only to find my vehicle parked one side with nothing done to it yet. On the 26th Sept 2018 I went back to the dealer again to follow-up on the installation only to find that the work was done so badly they have to re-do it and has caused significant damage to my brand new vehicles load bin.

This time round I demanded a spare vehicle but the dealership has bluntly refused to assist me. Only after 3 hours did they assist me with the workshop managers vehicle.

I use this vehicle daily to conduct business and cannot afford to be stuck without transportation

On 10/16/2017, I reported to Star Toyota of Bayside to repair an air-conditioning leak in my vehicle, a 2008 Toyota 4Runner, as the vehicle's vents were blowing out hot air when the AC was activated. I informed Sunny R Dalavai, Advisor, that I had a leak in the air-conditioning system and I respectfully requested that he not just recharge the system and send me on my way. I stressed that the system had a leak. He did what I requested him not to do, he charged the system and sent me on my way. I was billed $201.21 for recharging and labor. On 04/19/2018, I returned to Star Toyota of Bayside and I reported that the vents were blowing out hot air when the AC system was activated. Again, I reported that the system had a leak. I made this report a second time and I respectfully informed Mr. Dalavai, that Star Toyota did not repair the leak as previously requested. Mr. Dalavai stated that the Toyota technician located a leak on an air-conditioning hose and I was charged $401.21 for this repair. He did state that "this is to start with." I explained that I didn't want to return to Star Toyota for the same repair and I informed Mr. Dalavai that I trusted this repair to be final. At no time was there a systems check conducted on the air-conditioning compressor which lead me to believe that everything with the air-conditioning system was operating as required. On 08/27/2018, I returned to Star Toyota of Bayside for a third time and I reported the same condition, that the vents in my vehicle were blowing out hot air when the AC system was activated. On 08/28/2018, I returned to pick-up my vehicle and I was informed by Mr. Dalavai that the Toyota technician located a small leak in the air-conditioning compressor and that that part required replacement, a total cost of approximately $3000.00. I asked Mr. Dalavai if the technician had inspected the compressor on 04/19/18, and he could not provide me with an answer indicating that an inspection on that part was conducted. I also informed Mr. Dalavai that at no time was a compressor inspection conducted as it was not noted in the invoice notes from the inception. Mr. Dalavai stated that the system was recharged and that I would not be required to make any payment for the new charging of the AC system in my vehicle. At this time, I informed Mr. Dalavai that my vehicle had not been repaired as requested, that my vehicle still has an air-conditioning leak, and that said repairs conducted did not meet the 12 months covered warranty as stated on the invoice. I returned to my residence with the vehicle, but I felt as though I was taken advantage of. As a result, at approximately 1:15PM, I contacted Star Toyota and I requested to speak with manager in order to report my dissatisfaction with the service provided. Alysha, receptionist, answered the call and informed me that Alex Collao, Star Toyota Manager, was in a meeting. She also stated that Diana Castillo, Star Toyota Asst. Manager, would return my call by 2PM. I never received a follow-up phone call as stated. On 08/29/2018, I contacted the Toyota Corporation and I informed Laquisha, receptionist, of the events aforementioned. At this time, I was provided with a case number and I was informed that I would receive a follow-up phone call in regards within two days. On 08/31/2018, I received a phone call from Dian Castillo, Star Toyota, and I reported my dissatisfaction with the service / treatment at Star Toyota. Ms. Castillo stated that she would meet with the advisor and that she would call me back on Tuesday, 09/04/2018. On 09/06/2018, at approximately 2:50PM, I contacted Star Toyota and Mr. Dalavai answered the call. I informed him that I wanted to speak with Mr. Castillo. At approximately 3:40PM, I received a return call from Ms. Castillo and she informed me in sum and substance, that Star Toyota would not absorb the fees associated with replacing the air-conditioner compressor in my vehicle. She also stated that I could request assistance from the Toyota Corporation for resolution. At approximately 3:45PM, I contacted the Toyota Corporation and I was informed by Chelsea, receptionist, that the Toyota Corporation would not assist with the repair because the vehicle was out of warranty. I explained that although the vehicle was out of warranty, the vehicle was not repaired as required, and that the vehicle still has an air-conditioning leak, an issue that has yet to be resolved. With all this said and done, I am in the same position I was in when I first reported my issue to Star Toyota. My vehicle still has an air-conditioning leak. Thanking you in advance for your assistance with this matter.

Eric Smith
6535 Engle Road
Brook Park, Ohio 44142
[protected]@aol.com
[protected]

October 19, 2018

2007 Toyota Camry Hybrid, Hybrid system overheating light

Over the past 2 years since the hybrid battery replacement, I have had my Camry checked by two different dealerships on five different occasions.

Each time for the same problem, hybrid system overheating.

Motorcars Toyota
2950 Mayfield Rd,
Cleveland, Ohio

and

Village Toyota
2431 S Suncoast Blvd,
Homosassa, Florida 34448

Motorcars Toyota has checked my vehicle twice but never found the problem

Village Toyota has checked my vehicle three times and have checked the same items as Motorcars Toyota. Problem never found even though Village Toyota has test driven the vehicle. It will not have a problem unless it is driven on the highway at 65mph for a period of over 15 minutes.

When the vehicle is driven on the highways going a steady speed without stopping it overheats. When the vehicle overheats is looses power and needs to sit to cool off before you can proceed. Both dealerships continue to check for codes and find nothing. The car is a safety hazard on the highways because of loosing power.

Both dealerships charge me for diagnostics each time its brought in, and they continue to duplicate there efforts and charge for it. Nothing has been found. no fan blockage, trunk is clear and everything checks clean. The amount spent including the battery bank replacement is running close to $4, 500.00.

It is very clear that Toyota Mechanics training is inadequate.

I need answeres on this, Im ready to purchase a new vehicle but I'm affraid to touch another Toyota and will stay away from Hybrid systems in the future.

Eric Smith

Good day,

I'm have a very bad feeling about Toyota service in my country Bahrain.

I had an issue with the transmission ( AUTO ) that I've complained about it four times and they didn't fix it.

I paid money for all services to agent on time
They don't have an experience of how this issue is frequently happen to me, so what i have to do with this issue?

Owner name: Mohammed faez yusuf
Contact number: 00973-[protected]
Email: amer.f.[protected]@gmail.com

Chassis number: MR0JX6CD3G3161406

Regards
Mohammed

I purchased my brand new RAV4 Hybrid at Johnstons Toyota in New Hampton, NY on December 31, 2017.

I noticed in August a strong mildew smell coming from the car. I took it to the car wash and got the car detailed. A few hours later the mildew smell returned.

I spent over three hours at Johnstons Toyota where they confirmed verbally and written that there was a mildew like smell in the car but they could not do anything further without taking apart the dashboard to further look. They said it would be my financial responsibility due to the costly number of hours for labor. I was very upset as I purchased my Prius with the same dealer almost 10 years ago.

My clothes smell. My purse and anything I put in my brand new car smells. My kids backpacks smell. I am mortified when people come into my car and smell it and later complain it's on their personal items.

I was told by Toyota and it was also noted that I should call Corporate. I did make the call and the person told me she would call me after investigating. She called a few days later basically repeating what they told me at Johnstons Toyota.

My car has a warranty --- I was told it means nothing. I am ready to report this car as a LEMON. I don't know what the odor is and how toxic it could be to me and my family.

It's a brand new car and it's not even one year old. I reached out to a few Rav4 repair dealers they suggested the car was stored in a facility where there might be fungee living in the car.

I am hoping something will help me.

Thank you.

About one year ago I moved from Southern California to north Florida and traded in my Scion tC and financed a Toyota 86. I had the sales man "Doc" who financed me at 3.9% because I qualified for the loyalty program. I had recently moved and started a new job so I didn't have work history to show or a high income yet he told me it was totally fine and got me in that 86. I turned my previous Scion into a Lexus dealership and drove my new car home from that day on I had nothing but problems. First problem was doc called me and asked me to drive down and he just needed a copy of a pay stub and not to worry they can't change my contract. So I drove an hour to the dealership on my one day off and gave his copies he said not to worry about my income because they can't change my contract. I drove home. A week later they called me back saying they had a "glitch" in the computer and they need me to come sign one more thing so I drove back again. When I got there they sent me back to finance well he takes my pay stubs comes back and say Toyota will not finance you and you have to do a lease. If I still had my Scion at the point I would have gave that car back and walked out. I did not want to do another lease. I felt I had no choice and had to sign the lease I didn't know what else to do. I knew by doing a lease I had to be under a certain mileage every year and so forth. I drive an hour to work daily so I know that I will be paying for that in the end. I was already pretty upset at that point and completely felt that Doc had lied to me just to make that sale even through he knew they wouldn't finance me. I took the lease and went home. The second problem was minor but still a problem my paper tags were over due and I was waiting on a call from Toyota to pick up my plates they did have my plates and they had my experation date wrong on my paper tags so I drove around for almost a month with expired tags. At that point I knew I would never go back there or even want another Toyota since my experience was so bad but it gets worse. A few months in to having the car I get a call from Toyota finance for my miles being over and minor damage to my Scion tC which I was expecting so not big deal right, wrong they told me I owed over a 1000 dollars in three days or my car was going to auction and the remainder will go on my credit. I was panicking at that point I asked what is this money for and he said the dealership Keith peirson did not pay off the last three months of your Scion so it is my responsibility to pay this and I had three days no aceptions because it was going to auction. I called Doc right away and asked him if he remembered writing the pay off amount on a check right in front of me and he said yes don't worry I took care of that. By that point I was done dealing with Doc because obviously he did not mail it to the right place or it got lost in the mail. I drove down again to Keith peirson to speak with doc in person, I had my boyfriend with me for support because I already had got myself into a bad situation with everything on the new car so maybe my boyfriend could help me understand better. We go into docs office to figure everything out. Doc was trying to explain to us how this check was sent to me. I said what do you mean it was sent to me no one ever told me that I was expecting a check from Toyota and I had to pay off my scion? I explained I never received a check and that even if I had I wouldn't have known why and that doc was supposed to take care of that. He started saying that he did his part and it wasn't his fault and he's just the sales person. My boyfriend politely said well now we are in this situation what do we do from this point forward because we have one day left till my Scion went to auction. Doc raised his voice and said very rudely that this isn't any of your business I'm speaking with Tanya. I couldn't believe from such a professional looking dealership that there was confrontation between this sales guy and my boyfriend. At that point we got up and left doc had done nothing to help the problem be solved all he did was say it wasn't his fault. We went back to the finance department and spoke with a very nice lady who listened and totally agreed the situation was not my fault. She over nighted a check from Toyota to the Toyota finance that I was paying off my Scion at and took care of the problem for me. After we left that day I never went back to that dealership again, I won't even get my oil changed there I hate it so much. I have told numerous people my story and have heard so many other complaints andout that dealership as well. I feel that since I walked in there alone being a yound women I was completely taken adavantage of. I pay 512.00 a month and am stuck in a lease that I know I'm exceeding my mileage. Everyday I drive to work I stress and think about it. I will not go back there when it comes time to trade in this car also my screw was broken on my lisence plate the day I bought my car they had about 3 guys out there trying to fix it infront of me and scrating the back with their tools which they never fixed. Completely unprofessional and because I hated the dealership so much it's still broken to this day almost a year later. I will always tell anyone my story so hopefully they don't have to go through it as well and make sure they do not go to Keith peirson Toyota.

We booked a car, Toyota Fortuner at Laser Motor (Toyota Bangsar) Kuala Lumpur on 29/9/2018 with RCO no B587594. We allowed the company to proceed with the ordered when the Sales Advisor informed us that the roof mounted TV can be installed later at Toyota service centre. On 4/10/2018 we received a call from Sales Advisor informed that there was a ready stock for Toyota Fortuner silver medium colour and we double confirmed again that the roof mounted tv could be installed later. We went to the company's and made a payment of full deposit for that car. We received the car on 8/10/2018 and on 10/10/2018 we call Toyota Service Centre to request for the installation of roof mounted TV but we was informed that there are no such service for the car delivered to the customer. We informed the Sales Advisor and he promised to check and advised on the matter. On 15/10/2018, he confirmed that Toyota Service Centre did not carry the installation of the roof mountec TV anymore and no solution on the issues. As a customer we want to raise a complaint for;
1) Toyota Malaysia failed to communicate with the branch manager and sales advisor regarding the SOP that the roof mounted TV need to installed before the delivery of the car to the customer
2) Toyota Malaysia refuse to consider to install roof mounted TV after request from the customer and no an alternatif method to assist and settle the customer issues.

Customer : Nik Fauzana Nik Andullah / Mohd Zaidi Mohd Saad
Email : [protected]@yahoo.com

Hello: 5/22/2018 Invoice #1637903 Complete brakes and other services for a total of $1412.28.
10/4/2018 Brought back for service: brakes squeaking going forward front and reverse. Concerns dismissed as 'dust or rain.' 10/10/2018 took car to another mechanic: front brakes showed little to no lubrication. Substandard parts were used and not properly installed. Brakes currently installed will only last one year. 10/10/2018 Car taken back to Camelback Toyota. Car left over night. Picked up on 10/11/2018 Inv. #1672005. Concerns dismissed as 'brake dust and rain.' No repair was done. Took car immediately back to first mechanic who fixed the problem and found my right driver's side tire was missing a lug nut - ($2.49) at Auto Zone. Thank you.

Dear Sir
The front dashboard of my Toyota Camry Car license plate no. 891 VSX has started melting about 10 months back. I have reported this to local Toyota dealer for a replacement of the dashboard since the dashboard has been made of inferior quality which could not withstand the sun heat of Gladstone QLD region. They took the photos and escalated to the Toyota Australia for replacement for an approval.

Toyota Australia has come back and agreed to replace the dashboard but will only bear 50% of the dashboard material cost (which is $400) and I need to bear the remaining 50% cost and the complete labour costs which is coming to $1050. I have spoken to Toyota customer care and also filed in a complaint with them but they are not agreeing to bear the full costs. The dashboard material has been a defective one and the melting problem has been reported by many camry owners in Australia. For some Toyota has borne the full cost but for me, they are only bearing a very small cost. So this is my complaint that Toyota needs to replace the dashboard at their own material and labour cost since this is a problem because of inferior dashboard material and they need to bear the responsibility of the same.
Please look into the matter.
Thanks
Rakesh

I own corolla 2018, during 10000 km maintenance (Toyota abasia branch) I notes a remarkable wear in break disk and excessive break powder, as well as inconvenient loos sound from the interior tablon,
They did not fix the sound due to the bad manufacturer installation, as well as they accept the wear in the system,
I submit a complain then they replay ignore the main point (wear in the base metal of break disk) which is very risky to my family.
I request to change the 10000 km damage system by Toyota gulf specification system (which I know from Saudi Arabia).
I trust Toyota,
My contact No [protected] Eng Amr

I have been waiting at Toyota Kulai service centre since today 8am with my appointment today to do my car windscreen replacement. Promise completion time was 12pm. When I approached the service counter on 12.50pm asking when target to complete my service, they told me that haven't started any of my car service. This is so called "service" you all provided to your client ?

Hi,

Below are the complaint details
4/24/18 - Date paid [on backorder]
5/12/18 - Date received replacement
19 days and 2224 miles
Customer #58284

Description
As shown above I purchased a driver side mirror. The mirror that I had replaced looked like a cracked iPhone screen. The view was very distorted and very dangerous. I almost got into a few accidents.

The mirror took 19 days after purchase. I drove 2224 miles during this time. Again this was very dangerous. The speed limit is 75mph where I am from. An accident could very easily be fatal.

I attempted to attached the invoices . I respectfully request a full refund for the danger I was put in.

Thank you

Joseph

Dear Sir or Madam,

To charge $195 for micro SD HC memory card to update the GPS maps is outrageous. A 32 G micro SD memory card costs approximate $10 and USB adapter for micro chip is around $10. We as customers should get these GPS map updates for free. At the above price, I can buy a new Garmin GPS and have lifetime updates for free. The prices for these GPS updates should be lower or there should be option to update the system ourselves. This is very poor design on Toyota part. I am disappointed in Toyota for ripping-off the customers.

Sincerely,

Alan Reinke

Dear Sir, I own Toyota Corolla 2011 model 1.8 cc vehicle, maintained perfectly and done all services in the Toyota service station only. But I regret to inform you that its dashboard is melted recently. And I contacted my Toyota service dealer in Muscat, Oman for its replacement but unfortunately they rejected my request and they informed its warranty period is over and cannot be replaced.

Sir, considering extreme hot climate conditions in the Gulf region Toyota is the best option for surviving this, as per my experience. And am sure that the respected company is manufacturing vehicles by considering all these requirements only. Unfortunately the dashboard melted this time for my car.

Hence, requesting your respected office to kindly look into this matter and do the needful for its replacement by coordinating with the Wattayah, Oman office.

Thanks with regards

I wanted to purchase a vehicle, however, this dealership I went to used disrespectful business practices to get me into their dealership. The dealership lied to me about the price, and I made an appointment to purchase this vehicle, and they stated that it was "sold" to someone else. They did not bother to call or inform me, and when I arrived at my appointment, they tried to sell me a different vehicle thinking I would not notice. I do not think Toyota would like this kind of reputation and many others have written/posted the same issues on social media about this.

My problem with the dealer maintanance. I brought my car when I noticed a sound in the engine with 12000 kilometers. For three times I have brought my car and every time they refuse to get my car to the shop for further analysis. Finally the car was admitted to the workshop and again for three times they have failed to fix the sound in the engine. I left the car in the workshop since 20 months. I have given up on this car and the dealer maintanance and the maintance manager who threaten to trash my car if I do not receive the car.

Purchased my RAV4 in April 2011! In late 2014 I had to replace my heater blower motor at Hyannis Toyota, Hyannis, Ma. The heater blower had stopped working. The service writer made note that the "defective" heater blower motor needed to be replaced! Because my 2 Year / 24, 000 Mile warranty had expired I had to pay $317 to fix it! I believe my "defective" heater motor was replaced with another genuine Toyota defective part because, here at less than 4 years later I need to replace the motor again! I'm wondering if this a common problem with this vehicle and if so, what's being done! I'm soon to be 66 years old and driving for 50 of those years! Up until this vehicle, I have never had to replace a heater blower motor in any vehicle that I've ever driven! Nor do I know anyone who has had to replace that part! If this part is defective, what solution is available to me! Any help is much appreciated!

As you can see above the car seem to be damaged before we received
The maintenance beach fixed the right Meroe issue but we noticed the gap in the door as seen above so I reject receiving it since I paid more than 15000 not to have a damaged car
The case have been open with samer customer care executive in Bahrain Toyota showroom

Please give my case high priorities
And I requested them to replace it with new one since no one will accept buying damaged car
Best regards

I already raised complaint today morning regarding the same car before discovering the damaged parts

car owner yousif al Ansari
car registration no 616484
received from Bahrain Toyota showroom in 08 OCT at 18:00
return to the Toyota agent at 09 Oct at7:30

you can request the report from Bahrain Toyota agent

waiting for your kind response

yesterday I get my new Avalon 2019 full option car from Bahrain Toyota showroom
and noticed that the right side mirror is not closing automatically just the left one
today I take the car to Arad Toyota service & maintenance brunch and from the first check the technical guy told me that will check it you have to keep but we think it is the stile of that module but we will confirm
this was not even a logic reply that the stile of the new car full option that one mirror will not fold
just this indication from the first day of buying the car gave me a bad felling of the start usage of that module
normally I deal with Lexus and never faces this issues even after several years of usage

I have driven my several Toyota vehicles to Toyota South in Morrow, Ga for service and repairs often over the past ten years, with no complaints until recently. On 7/24/18, I carried my 2005 Toyota Sienna van in for service. I advised Assistant Service Manager John Mannering that my wife and I would be driving to Columbus, Ohio and wanted the van to be checked out well to ensure safe travels as it has over 200, 000 miles. After checking it out, John advised that there was a slight leak around the transmission and he recommended replacing the gasket before our travels. I approved and the replacement was made that day.
I drove the van home where it remained in my driveway for two days before driving it again. On Thuraday 7/26, when backing it out I observed three large spots of transmission fluid leaks on my driveway. I called John and he asked me to bring it back in, which I did the following day.
On Friday 7/27, after checking the van, John advised that a defective gasket had been installed but it would not be available until the following day Saturday.
After installation of the new gasket the following day, I asked John if some concession could be made for the potential liability that would have occurred if we had driven to Ohio without my seeing the leaks. He discussed with his manager the following Monday and said the only concession would be "taking care of my driveway", which had just been pressure washed, and giving me a $100 credit for future service.
On 8/8, Toyota South sent two employees to my residence to attempt to clean the spots, with no success. They returned again on 8/16 with more chemicals, again with no success. Sam Culpepper, one of the facility employees who responded, then advised that they would reimburse me to have the spots professionally pressure washed. The following week, the same company that had initially pressure washed my driveway, came out and worked for about two hours trying to remove the spots, but with no success. Toyota South did reimburse me the $100 fee for their efforts.
Since there has been no change in my driveway's appearance, and no compensation by Toyota South for their acknowledged installation of a defective gasket that would have likely caused major damage to my vehicle and risk of injury to my wife and me if we had driven from Georgia to Ohio if I had not detected the transmission leaks before our departure, I am requesting reimbursement of $407 for the charges assessed by Toyota South on 7/24/18 for installation of the defective gasket. I initially requested the reimbursement, but my request was rejected, with the response that it was covered under warranty. This issue is not about warranty, but highly likely liability costs which would have greatly exceeded $407. At this point, it appears to me that profit is more important to Toyota South than customer service and safety. I have always been satisfied with Toyota South's service until now. If I am not satisfactorily compensated, rest assured that I will not be returning any of my Toyota vehicles there ever again for service. I appreciate your consideration of my complaint.