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CB Automotive Fueling and Charging Shell 2722 Roane State Hwy, Harriman, TN, 37748, US
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Shell
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Shell

2722 Roane State Hwy, Harriman, TN, 37748, US
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1 complaint
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Website
www.shell.com
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Phone number
+1 (865) 882-1940
Category
Automotive Fueling and Charging

Shell reviews and complaints 1

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6:55 pm EDT
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Shell - Fraudulent charge on credit card for fuel purchase

I purchased five gallons ($20) of gasoline via Pay-at-the-Pump on 4/20/22 from the Shell station located at 2722 Roane State Hwy, Harriman, TN. My credit card has been fraudulently charged $200. I noticed the error while reviewing my most recent credit card statement. I did not purchase $200 of fuel. My vehicle could not possibly hold that much fuel.

Desired outcome: I want the money I was overcharged ($180) to be returned to me.

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Shell representative's response
May 18, 2022 2:52 pm EDT
Shell customer support contacts
Phone numbers

+31 70 377 9111

+1 (888) 467-4355

Address

Carel van Bylandtlaan 16, The Hague, 2596, NL

Website

www.shell.com

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Hi, we are sorry to hear this. The situation you described is a standard practice by banks & financial institutions when debit or credit cards are used to make purchases and pre-authorization is required. Your bank/financial institution normally releases your fund depending on their hold policy. Thank you! - Shell Customer Care
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