Red Roof Inn

I am a continuous customer to red roof inn I love the staff and the hotel but today I was approached by a man who claimed to live there who proceeded to cuss me out about my dog when I have a little dog he said that he didn't trust my dog and called me a [censored] multiple times I went to the front desk and explained what was going on and I just got a refund because they were not willing to say anything to this man and if he done that to me then I know he will do it to someone else. Just because he lives at that hotel doesn't mean he can treat another paying customer like trash. He does not own any part of that hotel even if he did I would hope he wouldn't speak to a complete stranger the way this man did me in front of my seven year old son. I just feel like the staff should have said something to him but all we got told is that we are not the first person he has done that to.

Room. Was not. As. Pictured. Non-smoking that reeked of smoke, no hairdryer or coffee maker in room as described, did go to front desk an gave to me after showing ad, reserved 7 nights left in 5, no maid service, had to take towels down an put in tote an request new, same with linens. Room was nasty, looked like chocolate in curtains an wall, an dried milk down furniture. Holes in sheets.. Pool bottom had chunks coming up an you cut your feet trying to swim. Went out an got swifter an product to clean. An odor ban. Worse place ever stayed. No elevator an steps carpet full or pet hair. I have pics of room. Would not credit or cancel due to being prepaid an no available rooms to change to.