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CB Travel and Vacations InTown Suites 3533 Hickory Hill Rd, Memphis, TN, 38115, US
InTown Suites company logo
InTown Suites
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InTown Suites company logo

InTown Suites

3533 Hickory Hill Rd, Memphis, TN, 38115, US
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1 complaint
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Website
intownsuites.com
Phone number
+1 (901) 547-6051
Category
Travel and Vacations

InTown Suites reviews and complaints 1

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12:44 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.
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InTown Suites - Customer Service / Behavioral

I asked a questions about the change in my rate after being there more than a month. I also addressed a issue with black mold inside my room. I was told by (queen) I can part ways cause I complaint too much. Mind you this was the 1st complaint since I checked in on july 6,2023. She denied me further service and told me to leave the premises. She was very rude and hostile after I asked about getting my room repaired. From july 6,2023 til september 21,2023 I only had this 1 problem to get treated and talked to as such. The maintence man is also rude. He refused to do work on my room. I had been asking for weeks to get repairs. When I 1st checked in on july 6,2023 "qiueen stated that she knew the lamp was broke and was waiting on the parts to fix it. As of september 21,2023 the parts still hadnt came in or the lamp hasnt been repaired. I feel like I was tourched and mistreated. Im unable to upload at this time but I do have photos of the problem.

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Update by Sharee Butler
Oct 05, 2023 6:35 am EDT

I'm still interested in this problem

Resolved

This complaint has been resolved automatically due to user's inactivity.

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InTown Suites representative's response
Sep 26, 2023 11:07 am EDT
InTown Suites customer support contacts
Phone numbers

+1 (800) 553-9338

+1 (800) 769-1670

Address

2727 Paces Ferry Rd SE # 2-1200, Atlanta, GA, 30339, US

Website

intownsuites.com

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This platform is external and InTown Suites is able to assist on our internal customer concerns platform located at www.intownsuites.com, customer feedback form at the bottom of the page. All concerns are acknowledged and responded to within 72 business hours. Anything that requires immediate attention can be handled by the manager on duty at the property.
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