IHOP reviews and complaints 1
View all 906 complaintsIHOP - Poor customer service.
I went to store #3188 on today and the service was beyond poor.
I stood at the door waiting to be seated for almost ten minutes. There was at least 6 six servers sitting all together in one both, laughing and talking really loud, I walk closer to make sure I was seen. Four looked at me directly and return to talk very Loud and giggling as if I wasn’t there. You would have thought this was a private party going on in the middle of the restaurant.
Finally I wave and asked to be seated. The server who was the loudest saw that I was irritated she came and seated me. However my server Mary stood there and continued to talk with the group. After about ten minutes or longer she came over and handed me a menu. She went back to the group and continued to talk. After fifteen minutes passed she came and took my order, I was wondering where were the manager. Another fifteen minutes Had passed and I finally got my food. I had to ask for silverware, I she brought me the bill and never came back, I asked another server to find her so I could leave. She made me feel very uncomfortable taking my credit card In the back when the register was less than five steps away.
In total I was there for about ninety minutes for a order of chicken and waffles.
Desired outcome: Maybe customer service training may be a start.
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