DirecTV

I have scheduled 3 appointments for satellite installation. When no one showed for the first appointment I called. I was told that there was an unpaid balance from the prior resident, my 84 year old mother who now resides in a nursing home. The balance was paid and I rescheduled for the following week. Again a no-show. I called and was told a second appointment was never scheduled. After several weeks and numerous emails concerning my dissatisfaction, I scheduled a third installation for today 12-4 PM. Again a no-show. I telephoned and was told the local office would be contacted and the tech instructed to call. I waited 2 hours without a call or arrival. I called again and was told a supervisor would be involved and would call me. I received a call minutes later and was told the tech came and no one was home. I was given a description of my home and the mailbox. I explained that when I arrived home at 12 PM, there was an unmarked vehicle blocking my side driveway (I live on a corner lot with a stop sign). I motioned to the vehicle that he was blocking my driveway. He backed up, allowed me to park and then drove off. My daughter and I thought he might be the tech and was driving to the front of our house to park. We got out of the car and walked to the front only to find that he was not there. We assumed the vehicle was blocking the drive because he was exiting the cul de sac and stopped because of the stop sign. It is now apparent that this was the tech who clearly knew we'd arrived and willfully chose to leave without making the installation. I can not describe the incompetency this company has displayed and it's devaluing of my time. I explained this to the supervisor who stated the techs are loca, it was after hours and nothing could be done. She stated the Nashville office closed at 5 PM. I explained that my first telephone call was at 4 PM, second at 6:15 PM ample time for the local office and/or tech to respond. What is clear is that Directv and its local contractors lack professionalism, don't value new customers. I currently have service with the competitor, Comcast which I plan to keep. At least Comcast knows how to get a technician out and guarantees that if a problem arises service is free. Directv is less expensive and due to its poor customer service apparently cheaper!
Janet C.Pelmore, MD