DirecTV review: Unethical practices

I have been without the nba league pass since the 2024 billing began. I finally called customer service and the agent told me that the reason I did not receive my service was due to a past due balance. I received all other programming during this time and the only part of my service was the nba. This is a ridiculous policy and I am considering canceling my account. I have been with directv for more than 10 years and have been a loyal customer during that time. I lost my job last year and have had difficulties with payments. But I have paid my bill even if it was a little late. By suspending my nba access even after I paid, they denied the service for which I was billed. Suspending my nba service without notification, they certainly must refund the money I have spent on the service that I did not receive. Directv used to have great customer service. The customer service agent was both rude and uncooperative. I will not continue this for long.