DirecTV
Reviews and Complaints

Directv and wtva (Heartland media) are in a contract dispute, wtva has pulled all of its local programming. Until the end of this dispute or at the end of this dispute, I think directv has a responsibility to reimburse customers for loss of service due to this wtva blackout. Directv has already collected payment, but is unable to provide the contracted service, therefore, it would appear they have defaulted on the contract agreement and are ultimately liable for reimbursement. Wtva holds responsibility for pulling its programming no should be sanctioned for irresponsible conduct to its consumers!

I signed up for the direct tv thur Sam's club, and was told I would get an $300..00 card no problem I qualify for this, I did exactly what I was surpose to do and have I sign up for 24 months agreement, . It's been 3 months no card no email no nothing, but a horrible time run around, lie to are scammed, they made an false advertising agreement and they are not honored it, Why is it they can't find it? I was told I get a Walmart card? For 225.00 huh? Seriously Sam's Club ad says nothing about Walmart .insult on top of being con! Better business can deal with this one, I have had it.

I have been offered free promotional premium movie channels multiple times by this company. When I call in to dispute charges and changes to the bill they tell me they will credit my next bill. I have had these quote free promotional deals added to my bill multiple times have had to dispute it with company and spend hours on the phone with them only to have to pay the original bill and then wait for another bill to see if they credited me. By which time some other charge will show up and I then have to dispute it all over again. I tried managing my service via computer. I did a downgrade on the phone the day before the figured out it didn't have the channels I like. So i did an upgrade on the computer and when I got my bill a month later found out they charged me for movie channels that they were already giving me for three free months. The explanation I got was that when I did the upgrade on the computer it offered me a deal on the movie channels. Why would I accept a deal on movie channels I was already receiving for free? Billing practices of this company are very confusing and shady. My bill with this company is major cause of stress because there is always some transaction or service that I did not authorize. A rep. called me last week and he says "congratulations! you are eligible for our upgrade of free movie channels" I said "NO, do not change anything on my account." Sure enough next months bill had stuff I had to dispute. The company feels it has suitably addressed my issue by quote giving me credit on a bill that I wont see until another month but I am still responsible to pay the current bill. Every time I try to save a little money by eliminating a part of the service I don't use they hit me with something else.

I was with Dish TV, and my phone rang sometime in February 2013 and the man on the other end said he was from Direct TV and that he could save me a lot of money by me switching over to Direct TV, he told me that Direct TV would pick up my last bill with Dish and that my package would only be $79.00 a month with 3 months of free premium channels. Then At&T bought out Direct TV and I was talked into getting the bundle where they end up charging me for a phone I did not even have, I called and told them I wanted to cancel my bundle and they suspended my service. Now I am in the process of buying some land and find that Dish TV was never paid by Direct TV as they advertised, When inquired about this and register my complaint I asked for a phone number where by I might bring my complaint to the next level and I was told, I could not have access to a phone number for the Corporate office, but that I could have the address to write my complaint to them so I asked who do I address the letter to I was told the corporate office of dispute. I have been jumping through hoops to get this problem resolved, and I am no further with it than I was in the beginning. In the mean time my credit is being called derogatory because Direct TV did not stand up to their deal to pay 208.00 which was my last bill with Dish. In the mean time I can't get back to dish because of the outstanding bill, and Direct TV's stupid move to let At&t buy them out Some how I owe them according to At&t in access of $800.00 I do not know how they do their billing but it put the customer behind the eight ball, and service is not attainable except through cable and it is so high no one can afford it, so no Dish, No Direct TV, No Cable, what am I suppose to do about TV service . When I was growing up TV, College< and health service was free, what happen to the America I grew up in? Where did it go? I have no photos, no recordings, I have my word and the words I was told at the beginning of the sale that has put me in this mess where a billion dollar company is going to deprive me of TV because of 208.00 that their representatives promised to pay to get me to move over to Direct TV, it is my opinion that At&t is the worst Company In customer service that I have ever dealt with, Direct TV was a fool to let them in their business. I want it known that I do not like At&T nor its products, and All I want to do is go back to Dish where At&T has no monopoly, or affiliation. Just pay what your rep said they would pay to Dish 208.00 with is just 1/2 cents to a drop in the bucket comparison to the billions you have. I want you to honor your word, and release me so I may purchase a service I was perfectly happy with before I was scammed.

I sent a check from my bank on 05, 02, 2016, to pay $150.00 on account #[protected] my asst. number is 886442 as you can see I added a extra (2), they say I did not pay. I have sent proof by mail that the check did go to them with the wrong number/ nothing. I will send you my the information...

On june 21, 2017, I ordered directv. Directv required payment in advance of $139.21 prior to providing installation dates. After taking my money, I learned that the first available installation date was july 2, almost two weeks out. I was dumbfounded to learn that in this day and age it takes any service provider two weeks to provide service to a customer. With no options, I accepted the an appointment for 7/2, a saturday, with a commitment from directv that its installation service would arrive between 12-4.

Finally, 7/2 arrives. I receive a text at 8:13 am on 7/2 from directv confirming the appointment for 12-4. So I wait, and wait, and wait. At 3:00 pm, I call directv customer service to confirm that I am still on the schedule, knowing that installation can take several hours and its getting late. I'm told that the automated system cancelled my appointment at 2:30 pm and rescheduled for the next available date.. .7/12. I'm irate that directv has unilaterally cancelled my appointment, directv apologizes and promises to expedite installation and that I should expect a call. No call.

I travel extensively for work. I was out of town this past week when I received a call on tuesday, 7/5 (Three days after directv had unilaterally cancelled my 7/2 appointment that had been on the books for 12 days) , offering an appointment for thursday, 7/7 (Five days after directv had unilaterally cancelled my 7/2 appointment that had been on the books for 12 days). As I was out of town, I had to decline.

So here I sit on 7/12. I received a text at 7:18 am stating that terrence s.In on the way with estimated arrival time between 8:00 am - 8:30 am. Its 10:44 am. Still no terrence.

Soooo, terrence shows up at 11, 2 hours late. Can't complete the installation, needs a taller ladder so it has to be "in-house" guy. Terrence gets on the phone with the "in-house" guy, he tells me its going to be 72 hours until a supervisor calls me to schedule an appointment.

This is a nightmarish loop. I don't know what more I can do.

I called to get Direct TV installed (I had this service once and wasn't a fan but was in an area that offered no other options) Everything set up and fees for installation paid I await the tech only to determine at 7:30pm he is a no call no show. I drudgingly contact customer service - you know here goes that 1 hour wait for a representative to finally answer. I think I did get lucky here, my wait was only 45 minutes! Whoopie! Now I find out that the office I should have called was not open but I did get a phone number from this lady.
Call today on 7.6.16 only to determine that they intentionally canceled the installation without telling me because of a bill from 2010. WTH! I tried to remember that time frame from 6 years ago. What I recall is filing a dispute with Direct TV because they did not pick up their boxes after I had moved and they sat on the porch of the home I left for over 1 week. At that time I was worried about the weather damaging them. After the boxes were finally picked up I received a bill for one whole month of service. they said the cut off showed a different date! Come to find out they canceled the installation without notification due to this bill that was contested 6 years ago.

BEWARE!

On June 23rd our house, specifically the direct tv dish on the side of our house, was struck by lightening. We contacted direct TV, along with other companies to get, wifi, electricity, and tv service repaired. Direct TV gave us a service date of July 1st. First, I think 8 days is a ridiculously long time to get service restored, second, the tech that did come out was completely unprepared for the scope of the work, he left without completing any work. Over the next 3 days we received numerous texts that he was still coming, so we always made sure someone was home in case the tech returned. He finally returned July 4th at 5:30pm just as we were heading out to celebrate the 4th with family. The technician entered our house with another unidentified individual, I commented "you have to be kidding, now you show up?" He replied " Dude, do you want this thing done or not?" At that point, told the tech to get off my property. July 5th I spent 4 hours on the phone with various direct tv representatives who with various degrees of incompetence passed me along from one person to another. Finally, telling me they were contacting the local dispatch individual, who would call me within, 30 minutes, no 45 minutes, no within the next 24-48 hours. I received no call, only a e-mail with a service date of July 9th, this despite originally being told they had gotten me a service date of July 6th. In further phone calls I talked to more reps who told me they in fact don't have a way to contact local dispatchers, but would accelerate this issue, and call me back personally, which as of this time they have not.

I called Directv to get some help on a remote control issue. The first customer service person messed up what I had on the TV then stated I needed a new remote before I could do what I wanted to do. I ask why I could do it on this remote before but could not now that she had 'fixed it' She hung up. I called back - glutton for punishment I guess.' Same problem same response and the same hangup. When the question is difficult, the agent just hangs up. I tried it one more time and ask for s supervisor. Agent stated she would solve my issue and I wouldn't need to get a supervisor. So I tried it again. This time when we got to the point where we were going to add by sound system to the remote, she stated that she couldn't do it, I would need to contact the company I purchased the sound system from to add it to the DIRECTV REMOTE. I ask to speak to a supervisor. I waited on hold for 12 minutes before a supervisor told me she didn't have time to talk to me today but would call me later. But I HAD TO KEEP MY LINE OPEN FOR HER CALL so I couldn't use my phone for 2 hours waiting for her to call back. This will be another disaster in the making. DIRECTV lives down to its reputation as being the poorest customer service I have ever dealt with. Their agents are poorly trained, have no skills of working with people and if it isn't in one of their scripts they are completely lost. I always expect bad service from DIRECTV. And again I wasn't disappointed.

The technician installed a new dish but refused to remove the old dish. He said he couldn't reach it and wasn't going on the roof! Your entire business model relies on installing and removing a satellite dish you put on a homeowners roof. Simply remove the dish! He just left the dish unattached laying on its side on the roof! Why!

Do not go with DirecTV. I should have stayed with Cox a better company. Every month I called DirecTV about my bill. It was always something wrong with them overcharging me. I would remove certain services and they would adjust my bill. However the next bill would have the amount they had taken off. This is a slick company and I refuse to ever go with direct TV again. The connection is horrible, and when it lightly rains the service goes out. I am cancelling my service soon. I was told the price would jump up $70.00 before taxes and they do not offer any specials for customers. At least Cox would offer some type of special. NEVER GO WITH DIRECT TV. PLEASE LISTEN I WISH I KNEW WHAT I KNEW NOW.

I purchased an offer from Diect Tv for 4 Boxes to be installed. Installer placed wire coming into window. I said that was unsafe for me because you can pulled cable sticking out and potentially come into house. He became angry and slammed the door twice telling me line was placed through window years earlier. Untrue. On baseboard is fixture to plug in cable but phone persons stuck compter wire into same. Walking through the house from outside with nothing to protect feet and would not use throw rugs to wipe dirt off shoes. After not being able to install big box to my tv, more fustrated. I had 3tvs instead of 4 because i thought they were wireless and he stated he had 4 boxes. No! I ask that he call for me to change order. No! He then stated he was self-employed and was off at 4. This was around 3pm and he closed shop and would not do install. I signed no papers and he stated he was cancelling order. Rude and appear unable to do work. When I asked for supervisor, stated he one in same. Heard nothing back from local office.

People! Do not I repeat do not ever give directv any credit card info to pay your bill. It will mean you dont get service but oh well. There is a clause in their terms number 5e that says once you enter a credit or debit card, you automatically authorize them to debit your account any monies owed on your account. I do not dispute that I owed them money. What I dispute is I never agreed to that term. I was standing in walmart when I signed up for service. I talked to the salesman and he put me on the phone with a lady and she set me up and toolk my card info for the first months payment. Fine. But this is where full disclosure should prevail. The do not tell you about section 5e in their terms nor do they ask you if you have reviewed their terms of service on their website and agree to it. Had this a been explained to me, I would never have agreed.

I had money issues so I did the right thing and called to cancel my account. I was told no I was not able to cancel until I was paid in full. What? I then proceeded to tell the lady I was just trying to be honest and do the right thing and get their equipment back to them and I understand their is a 20$ per month fee for early cancellation. Is was 2 weeks before I got the return box by which time they had already hit my bill for $425 in fees for unreturned equipment. I just got the friggin return box! I am already in collections and my account was just cancelled the 26th of may and we are now only june 18th! Wtf!

Lesson, if you do sign up, use a pre paid card and only keep enough money on it to pay your monthly bill and no more than. These people are crooks and will rip you off bad! Do not fall for their scams. And also I had to go to my bank, file a complaint and then cancel my debit card so they could not hit it again if they tried. Now instead of me paying them in full like I was going to, they can let the collection agency get $5 a month from me for the nest 2 years! Good riddance directv! You my friends suuuuuuuuck!

On May 26yth I set up an appointment to install a dish in the yard of the mobile home I stay in the summer in Buena Vista, CO. The appointment was set for June 14th between 12-4PM. I received 3 e mails and 2 phone calls reminding me of the appointment and to make sure someone over 18 would be at home during the installation. I waited patiently until 3PM when they called and said the technician would not be able to make it today and the next available appointment would be June 16th. Not only did I waste an entire day waiting for their tech to show up, but to add salt to the injury they did not even make my installation a priority for the next day. I tried to explain this was not a new installation but a change to my summer location and I have been a customer for 10 years. Made no difference, the supervisor on the phone kept saying there was nothing he could do. That's BS any supervisor worth his salt would have made sure I was first on the list for the next day. Having spent 36 years in the service business, 7 of them in dispatch I know damn well if he wanted to he could have made sure I was assigned a priority since I was the one inconvenienced. So as far as Direct TV claiming they have the highest customer satisfaction in the industry, not to me they don't. They have become worse since AT&T bought them out, is anyone surprised?

I booked directv through a costco promotion on may 6 2016. I thought the $300 costco gift card was a great incetive, and scheduled installation later in may. Since tha time adcomm, the third party costco/directtv management company, has cancelled my install three times because they did not have the equipment in colorado springs. So on may 29 adcomm called to say that if I did not accept installation on memorial day they would have to cancel my account and I would have to reapply and undergo another credit check. Even though they were responsible for all three cancellations, I had to go through the whole process again? So I contacted adcomm's customer service and they were awful too—long hold times, lack of understanding of the issues, a script-read response, and no accommodation depsite the fact that they were at fault. The only resolution offered was for me to start all over. Why should I have to take a credit check hit because they screwed up? So I contacted adcomm's marketing manager, brittany, who didn't return my phone call for two days and when she did, she offered no support or corrective action—not even an apology. She blamed it on directv and said I had to go through the process again, like it or not. Ridiculous! I just thought if costco only knew this was the kind of service their third party provider of directv was offering, they would be mortified. Whatever happened to costco-caliber customer service? Adcomm should be ashamed of themselves...

Two days ago [protected] @ 910 p.m I received an alert on my phone saying direct tv has removed $443.75 from my account. Not only was this a surprise because I removed the automatic card charge from my plan, my account was over due so they cancelled/terminated my services and sent me return equipment boxes. I haven't paid them in maybe 3 or 4 months due to financial hardship. When the money was removed from my account I, informed them that I was broke and the money they took was part of my rent to stop eviction. They didn't care of course. I tried to cancel with them 4x because I hated the service and I was told my bill would be $35.00 a month but my bill was double that. I didn't know once you give them your card and ask them to remove automated payment they can just go in your account whenever. I'm so done and I will also be writing how much I hate direct tv in my blog, facebook, twitter etc I hope those devils lose all their business they lie to get. Terrible service and terrible contracts

Account # 115296 in the Name of Richard Price

DirectTV says our bank returned a payment in the amount of $129.70.

DirecTV first stated that it was check #4370(our February payment) that was returned. That check cleared our bank on March 1st. When we called to say that the payment had cleared, DirecTV then said it was check #4392 (our March payment). Than check cleared our bank on March 28th. We provided DirecTV with a complete March bank statement showing that both checks were paid. Then DirecTV said the payment was reversed in April. So we provided our complete April bank statement showing that we had not received a credit from DirecTV. My husband also provided electronic trace numbers for the payments. We have continued to make our regular monthly payments but DirecTV insists we are past due and that our service will be disconnected May 24th.

We have been customers of DirecTV for 17 years. In all that time we have never had a late payment or bounced a check. My husband has written three emails through the DirecTV website, a letter to the president, and has spent hours on the phone trying to resolve the issue.

We want all of our payments credited and the late fees waived.

I had a contract for 48.00 for 12 months. 119.00 the other 12 months. After one year and 6 months my monthly bill was 158.00 it just kept rising. I decided to break my contract and get out of it. I was prepared to accept the consequences of 20.00 per month for months left on contract as stated in the fine print. I had heard horror stories about direct tv using bank catd provided to take money when ever they want. I cancelled my card snd my bank issued me a new one. Direct tv obtained my new card without my authorization. They randomly took 106.97 over drawing me by 60.00 with out warning or permission. I have every intention of paying what was ageed. I do not think direct tv has the right to hack into my accounts and take ehat they eant when they want.

I ordered 2 room service but only got one hooked up. Technician tried to go across Attic and down wall but could not. He then said that he could go around house but it will cost you $50. I told him I would not pay for it. So I ran a wire from other room across hallway to box. 2 months later a supervisor came to check he said he would have a technician come back. He never did! We were sick of tripping over the wire. Called and told you that if don't fix it I don't want your service. 2 more months went by and I canceled service. You sent me a bill for $14. Then one for $398 a month later. A month later you took it out of my bank the next day I got a letter that said I have 5 days to pay. You have no write! In your contact it states a$20 a month cancelation fee not balance due upon cancelation. I want my money back you thieves!

To whom it may concern,

I am voicing my opinion on my father in laws bill that we never even heard of it being that way. We have never ordered ADULT movies EVER and now we are being charged for it, I would like someone to email me to resolve this matter, I am not happy about this especially since I am power of attorney of my father in laws banking account, if something is not done for those charges being erased, we will be pursing the matter further and we will be suing.