DirecTV
Reviews and Complaints

Years ago, I’d been a loyal Dish customer for about a decade. Dish had a contractual problem with one of the biggest cable news networks I watched.

It went on for a few weeks, way too long, and I left. That’s when I became a DirecTV customer. Now Direct has a problem with Mission Broadcasting. And as a result, weekend football games are blocked out. Unless the dispute is resolved and normal broadcasting choices are back on, I’m going back to Dish. I’ll make that call this coming Monday.

Please get it settled!

I have been shopping from home using my tv remote for many years.

HSN & QVC's shopping networks, now all of the sudden these sites no longer have the red dots in the upper right hand corner and technical service says Direct TV has never offered this service! I beg to differ as I have used this feature for well over 15 years! HSN & QVC says everything for the shop at home is good at their end and that I'm active.

Please advise,

From a very dissatisfied customer,

Pete Bouvia

& Debra Gauthier

Just moved to new house in VA and decided on DirectTV. Ordered new service.

1. Scheduled installation but confirmation email was a different date than agreed upon. Called Sales Dept back to confirm.

2. Confirmed, however, order was entered incorrectly in the system. Corrected order and re-confirmed installation date/time.

3. Installer arrived. Began installation. Began using existing dish from previous owner but couldn't use wiring. Began rewiring.

4. Installer said didn't have correct equipment and needed to leave to purchase drill bit. Returned an hour later with a 4-foot drill bit. Drilled hole through wall. I questioned him about the hole and was informed it was for the wired box. However, the wired box was ordered for a different floor in the house and all other boxes were supposed to be wireless. He had drilled hole in wrong spot.

5. Was informed by installer that the order was not entered correctly and he had all wired boxes on his order. He called Sales Dept and got the order changed. However, he didn't have the correct equipment to complete the job. Need to come back tomorrow.

6. Different installation team came back next day. Knew nothing about what the first guy did. After looking at the project, decided that the installation could not be done. Also, they could not fix the hole in the wall that the first installer drilled.

7. Called Direct TV Sales Dept the next day at 8:45 am. Spoke with Alex who transferred me to Debron in Cancellation Dept. Debron cancelled order. However, he could not do anything about the damage to my house. Transferred me to Mike in Service. Mike transferred me to Orlando in Technical Dept.

8. Orlando was unable to help me. Informed I need to speak with Sales Dept, but they are closed and I need to call back tomorrow. I've been on the phone for 2 hours and not happy with this solution. Asked to speak with Supervisor.

9. Spoke with Jose. Informed I need to speak with Sales Dept and nothing he can do today. However, he will confirm who I need to speak with and call me back. Call ended at 11:08 (2 hours, 20 minutes). No call back from Jose.

10. Next day, called Sales Dept. Spoke with Sasha. She cannot help me. Transferred me to Technical Dept (Mich). She cannot help me; need to speak with Sales Dept. Informed her that I've already spoken with Sales Dept and they can't help me. Transfer me to Tech Dept supervisor (Jose, again).

11. Jose tried to transfer me to Cancellation Dept, but I informed him that I've already spoken to them and the order was cancelled. He could not find anyone to own the problem. Waited for 15 minutes on hold. He came back and gave me the number for Damage Claim group. He transferred me to the Damage Control group.

12. Actually transferred me to Karl in Technical Dept. Asked him to transfer me back to Supervisor, but I needed to tell him the issue first. Explained the issue. He said he needs to transfer me back to Supervisor. After 10 minutes, returned and said he needs to transfer me to Claims Dept. Transferred me to an unrelated company: Center for Medical Services (CMS). Another 55-minute phone call with no resolution.

13. Called Damage Control Department number given to me by Jose. On hold now. Estimated wait time is 10 minutes.

I am not happy about my recent installation in my guest room. The man who came was a deaf mute so we communicated by writing notes. He told me he was going to go through my bedroom, over the door and into the next room. I wrote 'Is that the only way it can be done?' He wrote that he'd look at the old room connecton. I took him downstairs and he wrote that he'd need to go in the basement. I showed him how to get there. When he came up, he wrote that he would have to go over the door in my room so I figured it was the only way. However, it looks horrible. I have attache pictures. I have beautiful woodwork and had some trinkets lined up on top of my door but now with the cable up there, I can't put them back. The cable sticks out like a sore thumb. Please let me know how this can be fixed.

I am happy this man with a disability has a job but I don't want him back in my house.

This an ongoing problem: Directv is not providing reliable and complete service when it comes to the ABC network! ABC (KOLO 8 in my area) is my favorite channel with a lot of my favorite programs. For over a year now, I have not been able to watch ABC programs without video and audio problems such as no picture at all, short bursts of video but not long enough to follow a story line, and only about 50% audio. I can't even record on the DVR the programs because they come out just as poorly as live.

I believe I'm paying too much for Directv without losing one-third of my viewing

preferences. I've read that others are having this same problem, and I think it

is inexcusable.

I am unable to get Satellite service at my address because of obstructions. DIRECTV and DISHNETWORK have both verified this. I am using DirecTV streaming and a package which should make me eligible for Sunday Ticket. I both chatted on DirecTV website and twice on phone with customer support with negative result. IF you cannot get Antenna service because of obstruction you are supposed to be able to stream. BUT DirecTV keeps insisting it is not possible. IF that is the case, they need to change their DISCLAIMER, and say IF you can't get an antenna, you can't get NFL SUNDAY TICKET by streaming.

See attached letter.

Account#[protected]
I sent them a letter as requested on August 13, 2022
I talked to a Expert Representive and she told me to write a letter to them to DirecTV Billing and Disputes.
I have never got a response from them at all.
They have billed me $108.24 1 month service
For cancelling within the 2years charge is $439.14
Total bill due is: $547.38

Been a customer for 15 yrs! Service is down the drain. Customer Service keeps hanging up instead of transferring to a supervisor. Keep you on hold for over an hour just to address a billing issue. Got double billed for my service after moving and then my account was sent to collections because the TECH did not return my boxes. All they keep saying is I'm Sorry! You have lost a value customer. Too many other options out there to continue giving my money to Direct TV. CHOOSE a DIFFERENT PROVIDER.

We have been customers for almost 20 years and got swindled into downsizing our Direct tv line up and now we are paying more for less channels. I feel the agent gave false information and we have lost several channels due to the misinformation from YOUR agent. We were grandfathered into several channels over the years and now we are being told we can't get those channels back. This is not only wrong, but also very un-ethical and very unprofessional. I would like for Direct tv to give us back the programing we had at the price we were paying as this was not what we asked for. I have explained this issue several times and no one seems to be able to help. I would like to know how this can be resolved ?

K. Hendricks/

I opted for your service due to a few specific factors, your guide and series recording option of live programming, i.e. various sports. Auto racing has numerous caution flags, football and baseball have O.T periods, and baseball has rain delays. None of the above are addressed in your service when programming in to "series recording". You are set-up to only record the time block, not the program itself. the only override I have found to early termination of recordings is to chase down in the guide many days ahead to set programs following the ones I want to also record to avoid getting cut off early. Any solutions?

I am un sure of the exact time when a Directv saleman we into an elderly community and signed my mother up for service. At this time we were starting to see small signs of forgetfulness, little did we know that it was the beginning of Alzheimer's. The salesman told my mom that he could give her a cheaper rate. She said great.. who wouldn't want cable at a cheaper rate. So I guess their policy is if you are in a rental (which my mother was renting at an income based apartment)(Cherry Tree Apartments #4, 376 S 100 E, Washington, IN 47501) your fees are higher, but if you own a home they are cheaper. He put down an address that she has never resided at. My sisters nor I know what address he used. He signed her up for direct billing that charges $144.45 per month to her Discover Credit Card. My sisters have tried numerous times over the last 3 months to cancel her service, I have even had my mom on the phone with the customer service for Direct TV and they ask what the service address is... We can not answer this question as we do not know the address that the salesman used. My mother could not answer the questions of what is your pin number or your favorite restaurant due to the face that she has Alzheimer's and can't remember what she had for lunch yesterday or what time church starts. This is the 3rd month that they have charged her card.. she is on a fixed income and we are waiting for her VA benefits to kick in to help with the $4000.00 plus monthly bill for the facility she lives in. She needs help cancelling this service. The last four of her ss# is 7455. I guess this is how they scam the elderly.

**All her mail comes to my home at 608 E Van Trees Street, Washington, IN 47501. She resides at Emerald House Assisted Living.

After 9 years of having Direct TV, I have cancelled their service because they lied to me repeatedly and did not show up for a service appointment twice in two weeks, all the while lying to me and saying the technician would be here. We had a new roof installed and the roofers moved the dish in order to install the roof. We simply needed it recallibrated or whatever. The appointment was made on Sept 7, 2022 for early morning. All day long we kept getting messages that the appt was pushed back, and then, crickets at 6pm. I spent at least 2 hours on the phone that evening, no one knew why the tech didn't show up. They wanted me to reschedule in 2 weeks (like I was moved to the bottom of the list?), but with my insistence they rescheduled for Sept 14. They used words like "guarantee", that the appt would be kept. When it became apparent by noon on the 14th that no one was showing up, I talked to no less than 5 people throughout the day, while my husband separately talked to 3. (I had been told someone would be here "first thing".) I finally talked to a supervisor, "Bin" in tech support who told me he was "confident" the tech would be at the house. No one showed up, and once again no one had any idea why. They also could not reschedule for the next morning. During the cancel process I learned there are not enough technicians, they have separate contracts, and that since AT&T merged they took away the option of Direct TV talking directly with technicians. This is an atrocious way to do business, and I'll probably dump AT&T as well.

My 90 year old mother is a Century Link landline phone customer and had DirecTV thru them for many years. About 3 months ago Century Link required her to work with DirecTV direct on billing. I am authorized on her account at DirecTV. On July 8th I set up autopay and had paid that invoice. On Sept 6, we learned auto pay was never set up and she was past due. On Sept 6 I think I successfully set up auto pay... but I don't trust you.

On July 8th I set up online access with her account with a username and password. I was helped by people in El Salvador. On July 13 that username and password no longer worked. On July 13 I set it up again with help from your tech support in El Salvador. A few days later that username and password no longer worked. On Aug 2 I tried again but was hung up on after 58 minutes on hold.

On Sept 6 when I think I successfully set up auto pay I was transferred to Tech support to fix the log in problems and was hung up on after 58 minutes on hold. Tried again on Sept 7 and DirecTV rep confirmed the account# was valid and transferred me to Tech Support for the log in issue. After a 30 minute hold Tech Support came on but could not find the Acct# or phone number as valid. Turns out I had been transferred to UVerse support and they could not help. They transferred me to DirecTV and a few minutes later I reached a total of 58 minutes on the phone and they hung up while I was on hold.

I am 71 years old and have been involved with IT since the early 80s. Every attempt I make to use FORGOT PASSWORD, or enter ACCT# and subscriber...etc, fails and I get error code 201 LU100

I sincerely hope my note reaches at least one person or executive for DTV that will take my situation seriously

and respond with your thoughts on why this is happening and what can be done about it for myself and other

future impacted customers.

I received several emails from DTV concerning my outdated receiver and that I would lose service to some local

channels... and other channels if it wasn't replaced in the next few months.

On 8/17 I called the service department... spoke with Shira and she explained that my old receiver would not

receive the proper signals from the satellite because that part of the satellite would be shut down. She also said

I would be permitted to keep the other receivers I have and only this one need replaced, so I placed an order

ID #[protected] for a tech to replace this between 8AM and Noon on Thursday 8/25 and I received an email

confirming this.

Unfortunate details of my Thurday 8/25 experience:

I received 2 calls from DTV the night before (on 8/24) to confirm I was okay for the tech

to come the next day. Each time I was asked to press 1 to confirm... which I did...

Also on 8/25 I received an email confirming the tech would arrive between 8 and noon.

Then... at 10AM I received another email saying I was still scheduled for tech to

come before noon. Received another email at 11AM saying the same thing. Received

a 3rd email at 11:43 indicating tech Jonas H was on his way and would arrive between

1:10 and 1:40... but nobody came or called with any update

Around 1:45 I called the number on the bottom of the email and spoke with John. He

indicated the records he was looking at indicated the tech was at my site... but nobody

was here and I didn't leave the house all day waiting for him.. Rep (John) called dispatch

and they cannot get Jonas to answer the phone so they called tech supervisor and they

could not get Jonas to respond either.

Rep (John) said Jonas supervisor would call me within 30 minutes (between 2:30 and 3)

with an update. I received no phone call from anyone. A little after 3 rep (John) called back

to see if anyone showed up or if the supervisor called... and I told him nobody came or called.

Rep (John) said he would call me back at 4:00 to reschedule if nobody comes today... it is now 3:15...

At 3:30 Jonas called with a very confusing explanation... something about being tied up practically all

day on the same job... having technical issues getting something to work... and various other details that

I had no idea about what he was talking about. He also was all over the place with his explanation

making absolutely no sense. His sentences started and stopped and he just jumped around all over

the place. Finally he said since he didn't make it that day, he would make my appointment the first one

the next day which was Friday 8/26.

Details of my Friday 8/26 experience:

Since I was to be the first stop for Jonas and not sure what his starting time was with travel time etc.

to my location, I waited till about 9:30 and since he wasn't here yet, I again called the same number on

the emails I had received Thursday. This time I was transferred all over the place from tech support to

the loyalty dept to legacy dept (Nash) and a few supervisors (one was Rain) I requested in between,

but it was like pulling teeth to get anyone to oblige me without my constant demanding.

At one point I was told that Jonas did not add me to his job list for Friday and my request was setting

there as unscheduled. I asked many times to have an email address to the complaint dept so I could

send an email with my concerns... to asking to speak with someone that would give me some satisfaction

why this is happening. I kept getting excuse after excuse... and apology after apology but nobody could

give me an email to complain... or a phone number of somebody that could get to the root of the problem.

Finally by around 11:30 I was exhausted to the point that I just asked when they could reschedule me.

I was rescheduled for Tuesday 8/30 between 8AM and Noon

Details of Tuesday 8/30 experience:

Received confirmation phone call on Monday evening 8/29 for me to confirm it was still okay which I did.

Received confirmation email next day indicating tech would be here between 8 and noon. At 10AM another

email saying still on schedule... another at 11AM again saying the same thing.

Since this seemed like the same pattern as was happening last Thursday, I called the number at the bottom

of the email. Again was advised by initial customer rep (Christy) that they could only see certain information and that I

was still on the schedule for tech coming by noon but no other info was available to them. I asked for a supvr

and was transferred to Jasper who again provided no satisfaction who transferred me to Rob in the loyalty

dept. Rob (who I had to continually ask to speak up because he spoke so softly that I couldn't understand him)

did finally do some research and contacted another supervisor (Sasori ID MX021K) who Rob said will assist me from

here and then Rob dropped off. Sasori contacted dispatch who was to contact tech supvr and Sasori said the

dispatch supvr would call me back within the hour to explain the status of my order. This was at 1:30 so I was

to receive a callback by by 2:30. Sasori said he would call me back at 2:30 to make sure the dispatch supvr

or the tech supvr had called me. No phone call was received from dispatch or the tech or Sasori or anyone else.

When I hung up around 1:30 there was an automated voice mail that came in at 12:31 while I was on the phone

with Sasori that said the tech is running late but would still be here and if I had questions to call [protected].

So I called the number and it was nothing but an automated message saying the exact same thing, so not sure

what the purpose was to advise me to all that number if I had any questions.

So... now at 2:30 I called in and requested the loyalty dept again... this time getting Dawn (who I need to admit

at this point was actually the very first person that genuinely took a personal interest in my problem without

immediately making all kinds of excuses) and she knew right away who to call for assistance and even stayed

on the line (which was impressive in itself) to make sure I was being helped. She contacted Chris a tech support

supervisor who contacted the dispatch team again and spoke with them about all my issues. Chris came back

and apologized that nobody had called but at this point in the day my best/only option was to again reschedule.

So... I am now rescheduled for Tuesday 9/6 between 8AM and Noon... so I hope and pray the 4th time works.

When I hung up at around 3:30 I will admit that Sasori did finally try to reach me at 3:10 and 3:15 while I was on

the phone with Dawn... but he was to call by 2:30.

This entire fiasco has been extremely disappointing... frustrating... and very stressful to the point it even created

arguments with my wife and I because we were so stressed out with all the phone calls and being transferred all

over the place with little explanation other than constant apologies but no actual results or explanation of why

this was happening. There is no excuse for DTV to not reach out to the customer with an explanation to let us

know what is going on... we were just kept in the dark and setting here waiting and wondering and taking all our

time initiating the phone calls.

With a company the size of AT&T is baffles me that we were told so many times that the rep had limited access to

information... or other departments... or appropriate phone numbers to get to the bottom of the problem. We were

constantly told they are reporting this... sending escalations... apologizing... offering consolation... all kinds of lip service

anything but actually getting to the root of the problem and saving the customer all the headaches and stress.

I have had DTV for a very very long time and other than a few occasional billing incidents that needed attention,

I have never faced this issue of a tech not making the appointment or at least calling himself to provide an

explanation... but to my knowledge I never had to reschedule... they just arrived a little late.

I would appreciate an explanation from somebody what is being done about this for myself and future customers.

This is an absolutely terrible experience and I am very disappointed with DTV at this point.

Mike Redding

I called to cancel my AT&T internet and DirecTV in May (around the 19th) of this year. My disconnect date was scheduled for June 18, but I returned the equipment on June 9 because we were no longer living in the house. They sent me a final bill, and I paid it, but then I received an email stating that I was going to be drafted on Autopay for another month. I had to call numerous times to get through to someone, but finally did. That 40-minute phone call was just to cancel the autopay. The other issue was that my internet service was canceled, but no- one bothered to cancel my DirecTV service; in fact, someone had placed an order for internet service for my OLD address! The REALLY crazy thing was that no one could cancel the order, turn off my service, and credit my account for the erroneous charges! I've now been on the phone a total of over FOUR hours, and I've been billed for yet another month, plus late fees. I'm at my wits' end. This is as bad - or worse - than Optimum (Suddenlink) service!

DTV asked me to have one of my outdated receivers changed out. An appt. was set up for 8-noon on 8/25... tech did not show up... recv'd email that tech named Jonas H was coming between 1:05 and 1:40... never showed. Called nbr on email and rep said they could not reach Jonas and that dispatch nor Jonas supvr could reach him either. Rep said he would call back at 4pm to find out if Jonas showed up and if not would reschedule... but rep never called back. Finally at 3:30 Jonas called said he was stuck on another call all day and said he would be here first thing Fri morning 8/26... but he never showed. Why he waited all day to call... I don't know. By 9:30 am on 8/26 Jonas never showed up so again called the nbr on the emial and was told my order was on hold (by rep Rea) and never scheduled by Jonas. It was suggested that I reschedule this again which I did because I had no choice. I asked to speak a supervisor (Rain) and explained everything again to him and asked to speak with the complaint dept and was transferred several times finally speaking with Santiago who said he was not able to assist that I needed to speak with the Legacy Dept... trfd again to Nash who then disconnected me as soon as I started to speak... and never called back.

I have never experienced this with DTV... I have had a few bumps here and there, but technicians were always on time and very polite. I do not understand what is now going on with this company that the left hand doesn't know what the right hand is doing.

I called Direct TV in July about sudden "no service". I got a technician service date for 2 weeks later. The guy comes, two hours late, and tells us that the problem is the cable between the dish and our little receiving tower. He proceeds to work, comes and chats with us in the house before he left and was Mr. Professional. NOT SO! He left in a sudden hurry and when I went to the basement to get something, I found not only a mess, but broken dryer venting.

It is now 6 weeks later and I have been calling and calling. I have been told different things by different people. I have had 4 appointments with a technician to fix the problems and mess. No one has come. No one!

Direct TV automated calling, calls you over and over to remind you of your appointment. They call to tell you that the tech is "running late", they call to tell you "he is on his way", but the tech. never come. Today, I waited all day for a tech that never showed up. I was told by one Direct TV customer service rep. that I couldn't speak to a supervisor. I called back again and got "foreign" that I couldn't understand, but they did say that their supervisor would call me back in 30 min. No call back!

Since Direct TV was purchased by AT&T the customer service has been none existent. "Sorry" is their standard answer when you finally get a human to talk to. "Sorry" and another appointment in 2 -3 weeks.

They don't seem to care. You just get "sorry" and are supposed to think that is sincere and the "next" tech. will show up and fix the problem.

My problem still exists after 6 weeks and I now have another appointment in 3 weeks.

A week ago Thursday I scheduled to have a DIRECTV technician come to install my new service this past Saturday [protected] from 12-4pm. At 3pm I got an automated text saying that the technician was running late. 2 minutes later I got another automated text saying the tech was on his way and would be there between 3:15 - 3:45pm. So I immediately went outside and sat in my car DIRECTLY in front of my door. 3:50 rolls around and still no tech or any other communication from dispatch. So I call DIRECTV customer support to find out where the tech was. They contacted the dispatch center and the dispatch center said that the tech was ON SITE (mind you I am directly in front of my door!). And the dispatch supervisor told the technical support manager(Anthony) that he would not call me.So I spent 5.5 hours on the phone saturday and 2.5 hrs on the phone Sunday. Still no call. Worst customer service OF ALL TIME!

Signed up for this service. Had a coupon for a $300 prepaid debit card. They installed their service. Over and over and over again, pipeline, searching service. Annoying. Never got my prepaid debit card. Bad service continued. Had enough today to cancel their crappy service. Then they told me I own their crappy equipment. No one verbally told me that. I'm in my 70s, diabetic and bad sight for dinky print. I'm a male feeling like I have been taken great advantage of. I would NEVER use them again and I will do what I can to spread the word. One of the biggest mistakes of my life.

You decided to drop OAN news. Just as you provide different forms of entertainment to satisfy different tastes of people watching. You should bring back OAN news to satisfy the different tastes of people watching news. No one should be forced to watch a certain type of program and that is what you are doing. I should have the freedom of choice in what news I want to watch.

Thank you.

Ron Sherman