DirecTV
Reviews and Complaints

I have been without television service for one week. I called Tuesday, July 26, to report the issue and was given an appointment for a technician to come on Saturday, July 30, between 8:00am and 12:00pm. On Saturday the technician called and told me he had broke down and wasn’t sure he would make the appointment but would still try to make it and if not he would be here Monday( today)or Tuesday. I called DIRECTV again this morning and was told I’d have to wait until August 15 for the next appointment. This is unacceptable as I should be next in line to get an appointment since mine was missed. Customer service is horrible. I should not be waiting for two more weeks and also having to pay for service that I’m not getting.

My wife and I moved to the . . . . . . . Address 3080 Sedona St. Unit 142

Rosamond, california 93560. abouit 8 yrears. We Keep getting mai for

Susanne Saldivar. This person does not live here. Why do you keep sending

mail and bills to this Address. My Name is Giovanni Natale. My wife and I

don 't have any dealings with you. We have no Accounts with you.

STOP STOP STOP Sending mail to this place. Do you understand.

Find this person, somewhere else.

I had decided to upgrade my 6 year old boxes (free upgrade) and got an appointment for 8-12 on Monday, July 25th. Received several text messages to confirm my appointment which I responded to. On Monday morning at around 9, I got a text saying the tech would be here between 12 and 1. WTF. At 1:45 I got a text that the tech would be here between 2 and 2:30. At 4:01 I called DirecTV customer service line. I went through an agent, a supervisor and finally a manager (all of which kept insisting that I lived in the Mountain time zone and it wasn't 4:00 yet. I live in East Texas. I told them to plug my address into Google maps to see where I lived). They told me the tech would arrive before the end of the day, defined as 8:00pm. I told them to cancel and reschedule. Rescheduled date time was Wed July 27th between 8 and 12. The tech showed up at around 10:30. He brought new boxes in and spent an hour and a half trying to get the main hub to work. Finally decided it was broken and we reschedule for the next day (Thurs July 28th) between 8 and 12. At 10 this morning, I decided to check on the status (I DID receive confirmation of my appointment by text). The status was "ON HOLD"... WTF. Called Customer Support (which is a misnomer for DTV) and was told there was no tech available. I was NOT notified. So now it has been rescheduled for Friday Jul 29th between 8 and 12.

At 12:01PM on Friday (tomorrow), I will lock the tech out, send him/her home if they show up and cancel my account with DTV. At this point, DISH seems to be the better (not BEST, but better) choice.

Wife got suckered into a deal by a lady at Costco. We switched over everything - tv / internet/ and cell service. Since then , it has been an absolute nightmare. Just spent 67 minutes on the phone with a supervisor in Idaho ( Im in Fresno Calif) - at the end, nothing accomplished. I have to call back in the morning and schedule the 3rd tech to my house appointment. I could type hundreds of words on what has happened - hours on the phone etc. Just please, take my advice and do not do business with Direct TV - you will be as sorry as I am if you do.

Paying for a service that Direct TV is unable to provide

They are very shady ,don't pay their tech fully on time,won't give a written employment agreement in writing, changes pay without consent, overall treats contractors like 3rd class citizens. They are ran out of Saint Louis. Roger love is a major offender of said issues and should be removed asap, I don't understand how you could give work to a company with multiple class action lawsuits against them. They are making you look bad just by association.

I had a scheduled appointment for July 2, 2022. The wait window was for 8am-12pm. I waited and waited. I phoned customer service and I was told that I had a date in system for Dec. 2036. Really ? Then I was told no one was coming on July 2, 2022 because there was not an available tech in my area on that day. Then I was told there would not be any available installation date open until 2 weeks. I questioned her over and over then all of a sudden she has an opening for July 9,2022. I really hope someone shows up this week. I have been a Directv customer since the 1990's and the customer service has gotten very bad. It's very hard to understand the customer service reps. I would be nice if you can't make the appointment someone should have notified me. I moved all I wanted is my service to be transferred. Any questions please feel free to call me [protected]. Thanks.

P.S. I have been going back and forth trying to get service since June 3, 2022.

The repairs system direct tv has in place is completely inept!

I have set up 3 different appointments to get my system that was hit by lightening repaired. I gave the people my cell phone number so that I could be reached since my land line was also hit by lightening. They did not pass that information along to the service tech. The service tech would call me on the land line. Since he got no answer he did not come to appointment or assume that no one was home. The people taking the information for the repair ticket do not listen and do not input the correct information. Third time they made an appointment for a time I was not able to be there for. I called and changed it.

Service tech called me at the original wrong time to come and do the work. I told him appointment had been changed. He told me he did not have that information. Inept! You would think a billion dollar company could have better service than this.

Ive been a customer since 2003 with the Premier package, NFL ticket, basically every channel they offer paying 250-350/month.

In Dec 2020 I moved and ordered a "moving" install. At the time I was downsizing and the Directv agent at the time said he could take the extra units and remove them from my account. I didn't think to check and assumed it was done.

May 25th 2022 - I can to order another move install. the agent wanted to review the hardware I was moving and mentioned the units still showing in my account that should ahve been returned and removed from my account in Dec 2020. After a lengthy talk, the agent said I would be credited the difference, but that I would have to call in AFTER my move install AFTER the Directv agent verifies the existing hardware via their serial numbers.

Install on June 10 2022. Directv agent removes the missing unit, I receive 2 emails from AT&T to verify the device is no longer attributed to my account.

June 12 I call in to verify my refund. I get routed from one tech to another agent, who then gets their supervisor after approx 20 mins and then returns and says, sorry - we show no documentation of this on your account and therefore our hands are tied, no refund.

You can imagine my frustration. I ask to be sent to the cancellation department which they term the "loyaly division" - I get the first agent who just keeps repeating the same BS - "we don't show it documented so we can't do anything..." My response is "I shouldn't have to verify that DIrectv did their job. This is a Directv error but you are putting the blame on me. I am simply asking Directv to refund me, credit me for their error and now there are multiple errors as the May 25th agent apparently didn't leave any comments about our conversation either. So now we show a repeat pattern and I am listening to an agent basically repeat the same rhetoric over and over about how I didn't verify their mistake and therefore their hands are tied. I get frustrated as it is now over an hour and ask for her supervisor. I get the supervisor who within 2 minutes said"she was informed of everything.."I told her I was going to re-tell it since Directv obviously has an issue with doing their job properly and I discuss all the details. She admits its Directv's fault and error and I even ask if she were in my shoes would she expect to pay for an error from the company... She keeps saying"I fully understand and see your point and agree but I can't do anything, then says she could offer me a max of $75.. basically 50% of the fees charged. I tell her I am insulted that I am not gettting an offer of 100% PLUS interest and an addional refund/promo for their errors. She then continues to say we have no documentation of the equipment being returned or removed from your account.. I tell her I have multiple emails from AT&T showing it being removed. (see attached image) I tell her to cancel my account and she says "Oh.. you agreed to a new 2 year contract with your install and there will be a fee for that..." - I damn near came through the phone at this point, reminded her of who was in the wrong and that I as a 20 year, never missed a payment customer is not in the wrong, this is a repeated occurrence of directv issues and then said

"Am I suppose to call tomorrow to verify that you notated all of this to my account since you are basically saying AT&T has no responsibility since I didn't follow up to make sure THEY DID THEIR JOB!" FInally after she said thats all shwe could do I told her to remove any cancellation fees (she said she did) - probably have to call to verify, and to cancel my account at the end of this billing cycle. '

I am blown away that the "loyalty dept" treats their most loyal customers (20+ years) with such disregard, even after realizing all the errors on their side multiple times and then says they can't do anything to help.

On 3/11/2022, I filed a complaint with fairshake. Direct tv responded with an offer of a $300 settlement. When I contacted them, no one seemed to know about it & transferred me to every department. I left several messages for Marsha in the office of the president, but got no response. The representatives were very rude, and I got screamed at several times, & basically called a liar. They refuse to do anything to resolve this issue.

I canceled Direct Stream TV and they keep charging me. For 2 months after canceling they are still debiting my account. I can’t get anyone at the AT&T store to help me. They sold me the streaming service but cannot help me with my bill or answer questions about the service. I wouldn’t advise to get Direct TV Streaming. It has been a literal nightmare. The service did not work. I canceled it and they have debited my account 2 since then. This whole situation has literally been a nightmare.

My dad has been a DirectTV customer for over 20 years. He moved from McKinney Texas to Princeton Texas in April 2022. When he moved the guy that helped move his service told him the equipment he was using was old in 2007 when he got it originally. So he gave him new equipment. My dad not thinking anything about it, he apparently got into a new 2 year contract. With no signature or even knowing it happened.

So when I called to find out if he is in a contract, they explained that when he moved and got new equipment he was put into a new contract. Asked how much to get out. Because I was appalled they pulled a fast one on him without informing him. And it is $480 to get out of it.

This isn’t right! I think they are taking advantage of people and not being upfront and practicing with false pretense. I think they need to be shut down. What can he do?

Hello. I am writing this email because I am very frustrated with the service I have been receiving. I am a very patient person and I have given your loyalty department enough time to fix the problem and they have not done so. I have been told many times the issue would be taken care of but it fails to happen. A year or so ago the directv department somehow merged my account with the stream account which I never ordered. This caused me to pay for services I wasn't using and getting the service I did have cut off every month for non payment because the payment was going to the wrong account. I ended up paying the bill for the directv to get my service turned back on along with acquiring a late fee each month, that I didn't get waived. When the problem was finally caught, directv stream started a refund process. I recieved a portion of the refund, but the majority of it I didn't get because the original form of payment was no longer available, because of a fraud situation with my bank. When directv stream and myself got that information straightened out, I was told it would take three to five business days for me to recieve my funds and that has been about a month now. I am tired of waiting and honestly I'm very upset that I've had to keep going through this. If it was a few dollars I wouldn't worry, but its over 500 dollars and honestly, it should be more because of all the late fees I had to pay because the system sent my payment to the wrong place. I would really appreciate a solution quickly. Thank you for your time.

Susan Coates

[protected]

We tried paid preview cinema and once the movie began a message box appeared on the tv prompting to call or text if having an issue. We phoned immediately. After working with a rep for over an hour we were told we could watch the next viewing but that time was inconvenient. They offered to to credit for movie and a $10 credit. This was unsatisfactory. I asked for a $30 credit for the inconvenience, frustration and a “date” night wasted. The rep told me she was unable to authorize but her supervisor could credit up to that amount but I’d have to wait until they could call back…more time lost again. Call finally comes with a $15 credit offered. I find this insulting. Is it worth losing a customer over $15 difference?

As of May 13, 2022, I have tried for 5 straight days to get a repair appointment and the response was always "we don't have technicians in your area for the foreseeable future." Did not matter whether I spoke to customer service or supervisor... impossible to get a repair from a company I pay $2400/yr for satellite service. I finally was given an appointment for May 5, 2035, if you can believe that. I will be dead by then.

AT&T has ruined an already floundering DirecTV (which I have subscribed to for over 20 years), whose customer service people barely speak English, which creates a real problem in communicating clearly.

I was told by ATT representative to call Direct TV in order to receive thus benefit.

They gave me the number

After 45 minutes on the phone with Direct TV I was told to go yo ATT.com

a website on which I had already tried to accomplish this task .

I am getting the runaround and disgusted with both ATT and Direct TV

I am considering canceling both .

i had a power outage last night this morning my remotes not working i searched direct cust service on google called number waited 1/2 hour or so wrong place let me connect you to direct tech support after listening to be with you in two min. for quiet awhile i got billing let me connect you to direct tech waited again wrong person let me connect you to direct tech after 1/2 hour listening to be with you in two min. wrong person again let me connect you to direct tech support again after long wait be with you in two min. got wrong place again let me connect you with direct tech and once again after a long wait of be with you in two min. that lady didn`t even try again let me connect you with someone in direct tech support that can help. BIG COMPANY LIKE DIRECT TV SHOULD BE ABLE TO TRAIN EMPLOYEES BETTER THAN THIS I HAVE BEEN WITH DIRECT A LONG TIME AND VERY DISSAPOINTED IN MY SERVICE. I JUST GOT OVER DIRECT ADDING SEVERAL PAY PER VIEW THAT I DIDN`T ORDER A COUPLE WEEKS AGO I JUST HAPPEN TO LOOK @ MY ONLINE BANK STATEMENT AND NOTICED IT. AND THEN THIS TODAY IF DIRECT CAN`T TRAIN THEIR EMPLOYES ANY BETTER I DON`T NEED OR WANT TO BE A PART OF THEIR LITTLE GAMES THEIR EMPLOYEES PLAY WITH CUSTOMERS. I WILL BE SWITCHING BACK TO SUDDENLINK.

Before these disputes with how we watched local channels, we were able to watch the same channels on the mobile apps. Now we have very limited channels on the apps and also I get told about 100 times that I am sorry that we are changing things. But the one thing that does not change is the constant price charges increase that you have. I was told today again that I cannot watch the same sports channels on my mobile apps is because it is restricted but I was able to watch it before all of this dispute with which come down to it is HOW MUCH MONEY can we make off of the viewers. With what we pay for this satellite, there should not be an issue because you are sticking it to us with the charges and everything else that gets added on. Y’all REALLY NEED TO DO SOMETHING BETTER.

I switched from Dish Network to DirecTV in January because the Representative offered me a $175 Rewards Card to help with the Early Termination Fee from Dish Network. He told me to save my last bill from Dish Network because I would have to submit that to claim my Rewards Card.

I called a couple weeks later to ask about how to claim the Rewards Card because I had not received an email. The Representative told me I had to be a Directtv customer for 6 weeks a that I would receive an email when I became eligible.

I never received an email so called again on April 14th. IThey kept transferring me from one dept to another. I was on the phone with them for over an hour and a half and talked to 7 or 8 representatives. The ones that said I was not eligible all had different reasons. One said the salesman did not put it in the noted so I was not eligible, another said I was only eligible if I ordered their service online. One offered me a $50 credit and told her that was not acceptable and that this was a classic bait and switch.

I did not know a well known company such as DirecTV could get away with ripping people off like this in this day and age.

I have been getting mlb extra innings for a while now and last year I verified that it would auto renew and now I am finding out the customer service rep didn’t follow thru with her job. I made a past due payment on 4/9 and I new I would have the mlb pack. Now I verified this and received an email because the other payment was due. I have been with DIRECTV since 2005. Have not had issues before. I am extremely 😡😡😡. Now they are saying I have to pay another payment before I can get, when it was supposed to be taken care of. I don’t have another 200.00 to payment at this time. So now my parents have to suffer, because someone did not follow through. 😡😡😡😡😡. They just want to watch the games and enjoy them. Please help me make that happen.

04/13/22

Bill jumped 50$ without warning. I'm tired of Direct tv games and gimmicks. They give you these temporary promotions and then your bill spikes. You then have to call back and waste a hr or more on the phone trying to get the bill fixed. They then told me it could take several billing cycles to add in new "promotion rate". They refused to credit me the difference from the prior month and didn't offer me a reasonable solution after being a loyal customer for many years. So I cancelled my service and just left the internet they have through ATT for now which I will also be changing soon as its slow for the amount they charge. They need to just offer a clear straight forward Bill that doesn't change. It is their loss as they're are plenty of viewing options through the internet. If they would have credited me the difference from previous month and a solution moving forward I would have stayed. Since Att took over Direct TV has gone down the tubes.

In one period of just over four years, AT&T lost more than 9.5 million customers from its Premium TV services division, which includes DirecTV satellite, U-verse wireline video, and the newer AT&T TV online service. The category decreased from over 25 million subscribers in Q1 2017 to 15.4 million halfway through 2021. AT&T continually raised prices and eliminated promotional deals as the company sought a higher average revenue per customer but fell from first place to third in total TV subscribers.

DirecTV's value rapidly declined under AT&T's stewardship, as the company reported a $15.5 billion impairment charge in January 2021. AT&T last month said the DirecTV/TPG deal will lower AT&T's expected revenue for the remainder of 2021 by $9 billion