DirecTV
Reviews and Complaints

I ordered directv your tech was rude & kicked my 5 week 4-4lb service puppy for no reason 4 times. Needless to say I wouldn't get your service. Your company has made no effort to make this right or contact me. I now have a call into The Columbian Newspaper in Vancouver, Washington. I promise you I will not let this go away. I'm posting it every where I can.

When I initially signed up for the Direct TV and ATT combo service, it sounded like a good deal. I didn't know that they would charge my account an additional $200 to combine both accounts and retro the ATT services and change the services to a combo contract. After over 10 hours of dealing with Direct TV and ATT, I couldn't handle it anymore and just paid the $200 because I really liked my ATT service and didn't want to lose it because of DTV.

After one year of DTV, I called to cancel the service completely. I spoke with the representative and answered a series of questions and they determined that the cancellation fees could be waived because the place I was moving to wasn't DTV capable. They also said they would send me my recovery kits so I can return their equipment.

I CALLED them back 8 days later because I didn't get the kits and they told me I had 21 days to return so I didn't want to miss the deadline. I found out that the kit was sent to the wrong address and I also found out that the representative from the previous phone call did not note the system and that I was going to be billed the cancellation fee.

After one hour and three reps later (including a billing department supervisor), they told me that they lost the notes from the previous call (which was about an hour long) and that they would have to send a tech out to verify that the address was not DTV capable. I told her that I already dealt with the same issue in the previous call (I provided the date and time and the Agent ID # and name of the rep - I took notes and made sure because of my initial dealings a year ago) and still they said they lost the notes and that I had to pay the fee. They said I could fill out a form and mail or fax it to dispute. I told them that it has taken me 2 hours to resolve the issue with multiple reps and NOTHING WAS RESOLVED. THE SUPERVISOR THEN SAID SHE WOULD TRANSFER ME TO ANOTHER REP TO SET UP AN APPT! I lost it and hung up on them. DIRECT TV CUSTOMER SERVICE AND BILLING IS H O R R I B L E. DO NOT SIGN UP. IT IS NOT WORTH!

Dear Mr. Michael White CEO of Direct TV

My name is Andrea Alvarez [protected]). In May of 2016 we put our service on hold cause we were moving from FL to NY. I told DT that the house in NY was not finished and that I would call when it was to resume the account. On several occasions they tried to send someone out to turn one the equipment and I had to tell them again that the house was not ready. After a couple of months they told me that we owed money cause they did not put the account on hold? We worked that out however the house was not done until January of 2017 and the 6 month suspension was starting up again automatically, but thats when we actually called to schedule the hookup at the new house. Since Jim and I were working we had our daughter Amber wait for the technician. When he arrive he told Amber the boxes we brought up from FL were obsolete and that he was putting a new box in. The old box was right there and he didn't take it? We then were told we still owed money on the old account and we had to explain the whole thing over again. Apparently at that point instead of resuming the old account which they did, but the actually also started a new account in Ambers name cause when I called to add a TV to the bedroom they told me I couldn't do it cause I wasn't on the account that the account was only in Ambers name? Amber was visiting at the time and lives in Hawaii in a remote area where cell service is really hard to connect with. To even talk to someone at DT, I had to wait until she called us to ask her to call them and put it in out name again! At that point it did not dawn on me that you guys started the old account and a new account cause we weren't getting a bill from the old account it was still going to the FL address where we haven't lived since May 2016! Now Im told we owe $ $477.00 on the old account? And you don't turn off the service when someone hasn't pay for that long a time? So you can tell me you are going to send it to collection and ruin my credit if we don't pay? Why wouldn't you turn it off or call us directly?

I do not feel this is our fault. I only want an extra TV in out bedroom IN NY! If you check out account you will see we have always paid our bill and never had a problem until now. I have called many many times about this situation and got hung up on more than half the time and had to call back again sometimes I was on the phone for hours! Check the audio tape! We want to stay with Direct TV however this is very very stressful and we really would appreciate it if you could please fix the problem (turn off the old account $0). I can not be calling over an over anymore about this situation cause every time someone different comes on the line I have to explain it and they don't fix the problem anyway.

Thank you Mr. White I look forward to hearing from you.

Andrea Alvarez
Jim Dreisacker
39 Colonel Ct
Holmes, NY 12531

I have called, written, chatted, etc. and nothing has gotten fixed and I haven't received any answers. First, the actual programming is good, I liked being able to watch the tv in a variety of rooms. I don't like many things about your company. First, I want my contract broke. When you as a company don't do your part you have broken the contract, this is why I haven't paid my bill. I have 2 of the 4 letters in front of me. I was originally told I wasn't going to have to pay installment, I paid $105.93. Your company installed the product after a date of the sales order, so that was a mess. I am being charged for more tv's than I have in my house. That has been happening since the beginning! I have called about this. I was told I would receive a response back. I didn't get a phone call. I wrote 4 letters, didn't get responses back. I chatted with someone on line. They looked into, I was reimbursed a few dollars, no answer. I haven't paid my bill, which is against my grain. No one has even asked why. Your customer service has been the worst I have ever experienced. I have asked for 2 months to be disconnected due to the mess.
Acct: [protected]

We cancelled when they never once gave us the agreed on price - even though it shows right in their records they offered it to us and said it was guarrenteed for two years. They even have our talk on tape, but they won't listen to it.

Now they want to charge us an additional $250 to cancel!?!

See this cbs story of how they are misrepresenting their to thousands. http://www.cbsnews.com/news/complaints-att-directv-bundled-services-directv-customers-promotions-overcharging/

Add my name to the list of unsatisfied customers. I canceled due to rate increase on my bill and was contacted by the back office with a "special offer" to continue my service, which the company doesn't seem to want to honor. Was offered free movies for three months, $200 visa gift card, no equipment fee. Etc. it's very frustrating every time you have to deal with them you go through customer service all over again and start from the beginning. Today's conversation and the supervisor he told me there was never any offer of those things and all they are giving me as a $24 a month discount. Also, cancellation will cost me well over $200. Funny how there are no notes on my account to back up what they promised me. I will be contacting the FTC and BBB.

I cancelled my directv the first of sept. 1st. When I spoke to the representative in cancellation call, I asked her to put in the account information not to contact me trying to get my business. I told her that I have firestick now and I get all channels available as well as hbo, showtime, cinemax and stars free. I get more channels, as well as channels from different countries and all seasons available. I can watch movies that haven't hit the theater, or are currently playing. She assured me she could note the account to not market me. I generally block calls from numbers I don't recognize. Once in awhile I will answer just so I can once again beg them to take me off a call list. I always am told I won't get anymore calls, and yet they continue. The mailers with all kinds of offers. I am sick and tired of it. I totally feel harassed.

I received an email on march 9, 2007 that my recent order was cancelled. I immediately called customer service because I did not make that request and no one ever showed up to install my services as previously set. Customer service had a hard time finding my original order but once it was found I received a full refund for the installation and a new installation date was set once my card was charged for the services I previously ordered. My services were finally installed in late march early april and I was able to keep the ultimate bundle deal (All included) locked for 24 months. Directv for $80.00n per month and phone/internet for $30.00 per month. The total combined and also confirmed the day of installation was 130.00 plus tax every month. Needless to say that is not what i'm being charged monthly, the internet keeps going up every month and my bills have yet to be combined. I did not receive a directv bill for the first month so when I called customer service they confirmed the bill was not sent out and I was charged late fees! Unfair practice and I was not granted a refund. It took a couple of months before I was able to get online successfully to view my actual bills. At&t and directv was not combined as stated and it's still separate after being told multiple times it takes a couple bill cycles to combine. I'm unsatisfied with the services and the treatment of my previous complaints. No one in the service department can explain why my bill increases every month. I'm just being told it will go back to normal next month. Unacceptable! The billing, online services and customer service have been a complete headache. Please look into this matter as soon as possible or i'll be forced to hand matters over to a lawyer. Thank you in advance!

My name is arthur molaison, 10544 carthage st river ridge la, 70123
Ph no [protected]
Whitney bank po box 4019 gulfport, ms 39502
My account no is [protected]

I do not have an account with direct tv
But direct tv automatically withdrew $ 154.50 from my account on 5-4-17
No [protected]/tel

Please rufund my money asap and advise me when i can
Expect to receive it
Thanks, arthur molaison

We started to lose signal very often and then contacted DirecTV and they promised to send a technician to our place but no one ever arrived! We contacted them many times and every time they said that someone will come and check what was the matter. First they promised that someone will come on Monday, then they said Friday, then was another empty promise.
We are very angry and disappointed with and will find a better company to deal with. These people from DirecTV they simply don't care and all they need is money. We are taking our business somewhere else where we will be treated with respect!

I ordered the promotional 12 month rate lock package of $50/month not realizing it did not include the network sports channels like CBS SN. I discovered this the day after installation and immediately called customer support to correct the oversight, and to enroll in the next package offered at $55/month. I was willing to pay an additional $5/month for some nationally televised network sport channels.

I was informed this was not possible, and that to change the package after 36 hours of contract duration would be $61/month.

I find this business behavior extremely predatory, especially to the elderly.

I was clearly quoted cable for $50 per month for a two year contract. Price locked for two years ... no other conditions. First month $85 to cover install I suppose. A day before install I spoke to a DirectTV person (in Dominican Republic) who said I only had a 12 month price lock. After that my price would increase to $90/mo unless I take on an ATT service. This was certainly not part of my original deal ... but I see it on the fine print of the contract they sent me. LETS CHEAT PEOPLE ... ATT ... that's a great idea. Now we all know why we don't trust cable and phone companies. Just ask your supervisor Angel Deschamps in Santo Domingo ... who said he takes calls like mine all the time ... because of your filthy lying sales reps!

You got me this time ATT ... but it's your last!

On 05/18 robert tech came to my house (Living with another family) to install my service. Without asking robert took down the other families dish network antenna. I called to have the tech come back to reinstall there antenna, but after talking to a bunch of idiost! No one was able to help me. Instead of helping me some body took it upon themselves to cancel my direct tv service. These are some of the #s that I # spoke too
Jacky i'd [protected]
Kevin supervisor
Bill lkl03473846
Amy u4126 (rudest person ever)
Monica [protected]
Claire wpx976
And then some that I didn't write down. All on 05/18
Finally spoke to john who said he was reinstall my service on 05/19 around 10 am. At 4:30 I still had no service. Call again spoke to jasmin id# fck2211 had no clue what I was saying and dint help at all. Had to hung up because I was still at work. At 6:30 call yet again and spoke some "supervisor" who transfer me to a "tech" and then somebody else in the retention department then, mike id# jcam1816. Mike could not set up my system after being on the phone with him more than 1/2 hr. He offers to send a tech till 05/24. Not acceptable I was not willing to wait that long. He transfer me to ed who said he didn't have an id #. He petty much gave up and dint know what to freaking do. After telling him I will not wait till the 24 he transfers me to id # lighpup0052. Unfortunately I didn't get his name but he was able to fix the issue in less than 10 min. I have service right now and I hope not to have any more issues. Yet I will be calling you guys back once the other family gets there bill from dish. After all it was an employee of your company that made the mistake and I don't feel we should be resposible for paying that bill. The other issue I have is that my credit was run without my authorization by someone at att. I will be disputing this also. I am one pissed of customer since I specifically told that # at att not to run my credit because i'm going to refinance my home. I am one very pissed off disappointed customer.

Dear Customer Service: On May 12, I applied for Direct TV as a new customer. I was approved and was that I had to pay $149.00 after they ran a credit check. I was given a installation appointment for 16 May 2017. The technician came and install the new equipment. The technician received a phone call from the customer service department saying he as to stop the process. I was told that my Adrian Wayne Pollard who live with me and my wife from 2005 thru 2008 when he move out of our house. My lived upstairs and had his own phone and Tv service in which he paid his own bills. Me and my wife had Dish Network. This was our first time applying for Direct TV. I was not aware of my son bill with Direct TV. I was told in a unprofessional way that unless my son pay his bill or I pay it, I will never get Direct TV. My lives with his mother in Pasadena, TX. We have been living in this house since 1998. I am a retired Veteran and I would like to have Direct TV. We do not understand why we have to pay my son bills with your company. This really disturbing to us because when we were approved we cut our ties with Dish and your technician removed their dish from our house. My son is living in Pasadena and has Direct TV because your unprofessional representative told that my address was the only address that was flagged. Can someone please help us. Thank you very much.

I was billed for a $135 charge when a was told that it was going to be $83 monthly basic plan for 2 years contract. So then I called and customer service told me just to pay that $83and then I'm receiving calls from DIRECTV if I don't pay the remaining balance I would have my service suspended. I'm like how if I already pay my bill . This is bad they just want more and more money and they don't want to help us out i don't even use the service of what they are charging me. I'm very disappointed 😔 and if they don't help me out, why should I care about my 2 year contract.

My tv was working fine i have a damm 600 bill due i was told that i was getting 200 dollars credit for hbo i didn't ask too add on my package now my tv has had a code 726 since Friday the represrntivived that i talk too are rude insult me and laugh at me I got called a wet back I feel discriminated on top i have proof of a employee telling me to wait for service to get disconnected and he will turn it on never happen

For the past 3 months I have called Directv over my bill because they double charged me on my bill. The first month I called they promised me a credit for it and told me I didn't have to pay that over charge. The next month bill still showed the extra amount and plus now I was getting late charges. I called again and the same thing was told to me. Today I called AGAIN for the 3rd month and after being hung up on, told different lies by the 10 different people I had to talk to I was told that it was in my bill because now they were doing billing in advance. Directv has the very worst customer service I have ever sealed with! They lie and are rude. Now if I didn't pay my bill they wouldn't hesitate about shutting my tv service off. They need to remember that they aren't the only satellite service provider and Dish is much better and doesn't cost near as much. I do not even have a good package and pay $140 month for their ### service that goes out every time the wind blows.

I started my service in April, 2017 with the Select tv package for $50 per month with free equipment and free set up and free recording. On or about 4-4-17 I upgraded to Choice package. I was told it would increase my bill to approximately $80 per month for 2 years. My first bill was $50 as promised. My second bill came in and was $117.59. This was $80.83 which is what I was promised. Then they added a regional sports fee of $5.83 and a second sports fee of $5.44 plus $28.77 as activity from last bill. I called on 5-17-17 to let them know I do not have a sports package other than what is included in Choice package. I inquired about this and was told I must pay a fee if I receive any sports channels. They could not explain the other charges. I am not getting the promised monthly charges as promised. Please have someone who speaks English to respond if verbal. I very much would like this resolved before another payment is charged to me. Thank you for your help. I can be reached at [protected]@ymail.com. This is very disturbing. I am 68 years old and on a fixed income. This is very upsetting as I fixed my budget on what was promised. Thanks again. Sharon Dalton, Forsyth, Ga. 31029

Acc: [protected] Art Garcia in the city of Beatty Oregon. After several years as a customer i close my account, mail my full monthly payment for the month of April/17 and mailed back the DVR card, received a refund and my following statement with the disconnect status plus a $0.00 balance. On May 15/17 I received a late payment email for $29.99 that I was told were ordered 5years ago by the remote, first I can't order by remote because I didn't have internet, I ordered by phone or via my iPhone and only one resemblance my taste, again when i ordered I pay by debit or acc charge, pls investigate and see what can be done about this

Date of Incident: 05/15/2017
Client # 6700942
When alerted to my credit card expiration the second week of May, 2017 via email I immediately went to "my Account" and updated the credit card information. I had been notified of my payment being processed and thanked for using the auto bill pay service.
I then began to get unidentified calls from and "800" number which I prevented from answering due to the 100 calls a day from telemarketers that fill my answering device and interrupt my work.
I then listened to one of the dozens of 800 calls to discover it was DIRECT TV claiming I was in arrears of $280.19 for May and June (which is 11 days early) while their own record shows had been received and a thank you issued to me for using Auto Bill Pay.

I attempted to contact Direct TV via "Chat" which there was no link for and finally called the "800" number for customer service, the phone tree system then went into a loop of bill pay options, threats of discontinued service and endless questions to get to an agent to discuss the issue.

After 40 minutes of unproductive phone tree looping I finally made contact with an agent of "customer service" who continued to repeat the same infuriating information as the automated system; which did not match the information on "My Account." When I tried to stop her from continuing with the script agent "Cyrill- 0151" became very rude and aggressive, stopped me from trying to explain and went back into the script.

I must say that, out of all the customer service contacts I have made, this was the worst experience out of any and especially infuriating out of all the contacts I have ever made with Direct TV.

I Would like to see that the information posted on "MY ACCOUNT" and the information sent to the customers, via all technologies, be consistent and correct, along with the notifications.
I would also like to be treated with respect and when asked a question be allowed to answer.