DirecTV
Reviews and Complaints

All of the symptoms you've described sound like your dish is out of alignment. There are no problems with the equipment, just the installation.

I would just like to say...DONT USE DIRECTV! They have the worst DVR which doesn't even work. Everything always breaks and never works when they send in a replacement. Once, we called to get a new reciever and it took them 8 months to send it to us. All I am saying here is, leave DirecTv if you can! It is so bad!

I had DTV installed after being told I woiuld get the choice paqckage for 49.95. He said I would get 1 HD DVR and 2 standard boxes for 2 other room s. After finishing all details I asked him what I would pay out of my pocket after all taxes and charges are done. He said 49.95 plus maybe 1-3 for state taxes. IK was ok with that and knew it was a promotional deal and I would be charged more after 12 months.

On my first day I checked online and noticed a $94 charge. They told me I got the 49.95 plan, but had to apply for a $21 rebate. this would still be $78. They said there was a $5 per box charge and named other charges. They then told me they were sorry their distributer misquoted the price. Actually the ditributer acted like they were DTV not representitives. They said all sales are final.

Well it turned out I can cancel within 24 hours so I did and do not have to eat any charges. They are sending boxes to return equipment. I am out time to reinstall cable, but glad I got out g this. Very bad customer service.

I actually really liked the DTV channels and equipment. Its too bad this experience started like this.

Direct Technologies in Dallas, NC contracts for Directv and they refuse to pay me the $3000.00 owed to me for working for them. The owners Jessica told me I was getting my money back in October 2007 and Stacy her husband will not pay me. He has a criminal record for being a thief. If I had known this when I was hired then I would not have worked there. This is a low life ### company. Please avoid them totally. They will rip you off!

I have almost the same experience with phone sales associate. He promised me Choice for $14.97 a month just to get a sale, and only a 12 month contract with DVR and two extra receivers(for the extra rental charges total of $31.97, or so a month! After an hour on the phone with customer service they told me the same thing: if I disconnected service I would have to pay the almost $300 cancelled contract fee(for 24 months, not 12 as promised) and write them directly to dispute the charges. Since all agreements are verbal I am at their mercy. We will see what happens after they get my letter, I too am an angry customer!

Call the National No Call List, [protected], it takes 31 day and after that you can file a complaint, using the same 888 # on any company that calls your phone. My husband is having the same problem, every single day Direct TV calls him asking for a Pamela Grey, he's spoken to 3 people now who say they will take him of the list, but obviously they haven't. We will NEVER consider using Direct TV.

I was assigned a phone number one year ago when I moved into my house and I too started getting phone calls from debt collection agencies for a Jenny Tanner who apparently did not pay her bills. Each one took me off their call list when they found out the phone number had been reassigned EXCEPT Direct TV.

Over the past year I have spoken to agents who see the multiple notes in the system regarding the issue, they even see my name in the notes. I have been transferred to Customer Service who tells me they will put my name and number on the do not call list and get the calls stopped. BUT still every day now, 7 days a week at all hours, I get the automated call where I can’t even speak to someone. I have to call back at the phone number they give and speak to another agent who just tells me the same thing. The last one asked me to give them the new number for Jenny Tanner, like I would have that.

I would never consider having Direct TV as their support is apparently non-existent.

The next step is to take it to my local (Atlanta) TV station consumer affairs person and get Direct TV some bad air time and see if that will get them to do something.

Today I had an EXTREMELY poor customer service experience with DirectTV . I requested talking to a supervisor and the girl who introduced herself as Jennifer ID LC339 was everything by helpful. I asked if i could talk to her supervisor the answer was no, contact the president of Direct TV Company! I am at a shock how poor their customer service was. I'm writing this report hoping someone at the company will care enough to prevent this happening to others.

They are crooks---lies, deceit, bate and switch--I feel a class action suit coming and would be willing to sign up.

I agree that Directv is a poor company to deal with. I ordered service on the telephone for a studio apartment that I knew was only temporary. When I tried to cancel less than a month later, I was told I was obligated for a $200 cancellation fee which has now grown to $274. I told them that had I know up front that there was a 2 yr contract required that I would not have continued with the order as I knew that my stay at the location was very temporary. I sent a letter to the dispute department and that was followed by a letter from a collection agency before I received a reply from the dispute department. They cannot provide evidence that I was informed of the 2 yr contract and that I agreed to it at the time of the order and still say I owe the cancellation fee. I told them I would not pay but would proceed with a lawyer.

My 2 cents... beware of any "large" company and orders placed on line or through 2nd or 3rd party companies where the fine details are not revealed up front. I believe that large companies "trap" people into contracts just to make money.

Where do I begin.. Countless hours OTP with them.
Replaced cable connectors. Did not fix..
Told me I need to trim my trees. they were in no proximity to dish. Did not fix issue.
Replaced cabling drilling more hole in our house. Did not fix.
Replaced components on my satellite dish. Did not fix.
Replaced box, fixed initial problems but now fast forwards and rewinds have a 10-15 sec lag time.
Spent Sat 20th of April OTP with a tech, 45 minutes later asked to speak to manager, placed on hold for 12 minutes to hear the tech say I can't speak to manager. Place on hold again for 7 minutes to hear tech say we will call you back within 4 hours.

Guess what, they never called back. 10 days alter, no return call of any kind.

I have had Direct Tv service for over five years. I had my service moved and upgraded to my new home on Dec,7th.2007. The installation was very messy, they left wires hanging everywhere inside and outside the house, never connected the ground cable outside for electrical safety, and we lost signal every few minutes. I called and complained and Direct TV sent another tech out almost two weeks later. He stated the first tech was fired and he “fixed the service”. Within 15 minutes we began to lose signal again.
I called and e-mail Direct TV about this, offering pictures to prove the service was installed sloppy and didn’t work.
I e-mailed them several times, it’s easier because their call centers have people that can’t speak clear English and are very hard to deal with and understand. Finally I told them to cancel my service because they couldn’t meet there commitment to me and provide a working service. I also asked for a return autho# to send their receiver back to them.
Around a week later Jan 11th.2008 I received a disconnect e-mail and bill for 93.00 .I e-mailed them saying I had no service for that month so how do I owe them.
On Jan 18th.2008 a box with return instructions was delivered to my house for the receiver.
On Jan 22nd. 2008 I saw Direct TV was pulling $562.83 from my checking account.I took of work and went to my bank to stop this from happening, I signed a stop pay but my bank had to investigate it first. I was told to contact Direct TV and ask them to stop the transaction.
I called Direct TV several times, I was told the charges were for an early termination of service.I told them again I never had a working service to begin with.I got nowhere with the call center, the language problem was just to much, I asked for some one that could speak better English and I was repeated the same thing again. Direct TV used a check card I had used before to pay my bill on-line and charged my account without my authorization $562.38.
When I got home that evening I received a bill from them stating what the charges were and it was due immediately.
No one that speaks good English will talk to me from Direct TV, THEY broke the law pulling money from my account without authorization, caused my account to bounce checks, left me unable to buy groceries this week for my family, I’ve lost two hours work as of today trying to clear this up.Tommorrow I have to go to my bank again and to an attorney .
What a nightmare, please pass this on to everyone to warn them about direct tv’s practices
Richard C. Morrison
Boatdoc1963@yahoo.com

I know! And I am in college--what the heck is wrong with this picture!?!? Sooo unfair..but I am not too worried..I've got my connections to a good lawyer. UGh.

I also encoutered the same thing. When I ordered my HD box in Dec. 07 I was not told of any early termination fee if I did not keep the service. Directv just stole $440 from my debit checking account because from what I am told I agreed to a 24 month contract to keep the service. How is it that a company a big as this can get away with not telling anyone about this and including it in the fine print of what most of us think is the installation service work order. I am not happy about that but like all of us I am afraid of a bad credit report. If I hire a lawyer it will most definetly cost me more so what to do, fight the guys with deep pockets, pay the fee or get a bad credit report. There is definetly something wrong with this picture and as I see it there is no answer to my frustration. For the sake of being right I just called Directv to see if the sales rep would make any mention of signing a contract or a early termination fee and guess what, you got it, NO MENTION. Maybe I will call Tappy Phillips from NY CBS news to investigate. Shame on you Directv for talking advantage of for one a customer that was in good standing for five years and us little guys that can't defent ourselves and you know that.

I am a senior citizen receiving harassing phone calls from DirecTV for over a year on my cell phone and land-line. They have called me twice this week on cell phone and hangup when I answer phone and go to my voice mail stating I have an account with them. I have never called or had ANY contact with DirecTV and do not have, or ever had, an account with them. They call me at 9pm at night and wake me up with this calling. I have filed a "Do not call" report twice and for some reason they still call me, what can possibly be their objective? I have had the same cable service for 7 years at my current address. I also filed a report with the FCC communications for these harassing calls with no results. How do I get them to stop calling? This must be illegal. I have nine telephone numbers recorded on my cell phone block feature and they still get through with another telephone number, I just do not understand what they want from me, this certainly is beyond a telemarketer call. Is there anything else I can do about this problem?

To get a rebate is the biggest bunch of ### I have ever went through in my, Life!
This kind of service ought to be against the law! I submitted the original rebate and then was told that the address on the competitors bill did not match the address where the work was done.
I guess we're the only family in the US that has a po box and a physical address, please!
Hello, what about the other info that matches to a T.
The only thing I can say is that this kind of service can ruin a business quickly.
I'm going to do my part to see to that!
P Ode Directv customer

I called AT&T thinking they were a reputable company. However, I was misled into thinking I was going to get a bundle of phone, internet, and television for $105.00. I was so exited, I told my friends and family about the great deal I was getting.

I called AT&T around April 25th to try and lower my bill, because I lost my job back in September ‘07. I was informed that I can get all my services bundled for $105.00. That is my DSL, long distance calling, and cable for up to four TV’s. To my surprise, I get a bill from DirecTv, not AT&T, five days later for $93.76. The bill states that I have a service agreement for 24 months! Nobody ever voiced that little bit of information. I am from Canada and might return there if I cannot find a job, so signing a 2 year contract was completely out of the question.

I then called AT&T on May 1st, 6 days after the installation of DIRECT TV, and spoke to Miss Simons, who transferred me to Ms. Edmonds, who transferred me to Shawna Johnson who then had a conference call with DIRECTTV and myself and still nothing is resolved. DIRECTV told me that I would be charged $480.00 for an early cancellation fee. I do not believe I am responsible for this fee. The lack of communication and crooked sales tactics misled me, and I am sure, many other people.

In short, I never called DIRECTV, I called AT&T and they misled me into thinking that the Directv was part of their package! I am so disturbed by these two companies, that I do not want anything to do with them. I want to send back their equipment and have no further dealings with either of them.

The public does not deserve to be taken advantage of at a time like this, they should be ashamed of their sales tactics and policies.

This is the WORST! They came to install and they only properly installed 1 of the 3 tv's. I caught one before they left, but didn't catch the third one. They called the next day to set up an appointment to have the tech come back to correct the tv. I wasn't home, so when I called them it took 1 hour and 20 minutes on the phone, and YELLING at them to get someone to come out. They wanted to do it over the phone.! I called to cancel within my 30 day time frame, and they informed there was no 30 day cancellation. That I am STUCK with them for 1 year! The WORST.

Direct Tv has to have the worst customer service I have ever dealt with. Today I called to start service and let the lady know that I was not going to pay the $21.65 shipping charge and would not get service unless it was waived. She said that customer care would give me a $20 bill credit to take care of this fee however she would have to transfer me to the customer service center. After getting me signed up for service and again telling me i would receive a $20 bill credit she transferred me. I then talked with a guy that told me a credit like that was not possible. After asking him to cancel the service he told me maybe a different department could take care of the credit so he then transferred me. After the 3rd time on hold I talked with another man, told him my story and he said i would have to talk to his manager. He put me on hold and told me his manager would talk to me right away. After about 5 min on hold a lady picked up and did not know anything about what was going on. I started to inform her about it and over the phone was a bunch of noise some foreign language and then the dial tone. I gave her the benefit of doubt and waited about 5 min for her to call me back; she never did. I then had to call Direct tv back and start all over. I was finally about to cancel my service after telling the 5th person my story and again she tried to talk me into how great of a deal i was getting.

I will NEVER recommend Direct TV to anybody. What a poor poor operation they have. I hope they are soon another forgotten business that fails in this economic down turn.

Direct TVcustomer service was the worst I ever deal with any kinds of business company in my life.
Their answers were just "they don't know."

I am dealing with them now. I am cancelling my contract and my credit rating will probably suffer because I am refusing to pay the early termination fee. They don't deserve it because they did not keep to their part of the contract, customer service was rude and promised to resolve the issue to no avail. Five months after trying, I have had enough. I am really thinking about handling this through legal means. I also think customers should ban together and write our representatives about these early termination fees. It gives them the ability to treat us without proper respect, and threaten us with the fees if we refuse to be treated that way. If the equipment is returned, a marginal fee for installation might be due, but not the $400, they are now charging.

They are the worst.
When our service stopped working they took 12 days to come and fix it. Now they have just cut us off as we could not pay our bill because according to DirectTV (ha ha) our account is now held by Verizon although we have not authorized this. Verizon have no records of it.
As far as I am concerned they are the worst company I have ever dealt with, we cannot get resolution to this issue between the two companies because it is our job to do so not theirs!
I would recommend that any one considereing DirectTV do anything but sign up with them, they are not only incompetent they are unethical, they lie to the customer, will not deal with complaints and pass you from one department to another while conveniently cutting you off!
I hope they go bust

... I purchased Verizon telephone's 99 dollar deal that includes internet ,phone and Direct tv satellite service -this was suppose to be installed on dec 28 07, on 12/28 Direct tv guy showed up and installed the service,a Verizon guy showed up to check my phone line and the phone service was turned on ,but computer internet service was not. I called Verizon few days later as it was NewYears weekend and they tell 1/28 they will turn internet service on. My kids need internet for school work ,it became such a hassle I cancelled the Verizon package ,the Verizon rep tells me that I have to cancell Direct tv myself ,she can't do it ,but- they can turn it on with no problem. I canceled the service 1/ 3 /2008 the service was off morning of 1/4/08 ,NowDirect tv wants $ 317 dollars early cancellation fee's ,they tell me that they have a 3 day termination policywindow , I tryed to explain that I never delt with direct tv [directly] it was thru Verizon,and that that with NewYears Day and the weekend ,It was like 3 days of service anyway ,I allways heard that contracks were baised on actuall working days , I feel that since Direct tv is doing business thru Verizon they have to share some liability ,what I mean if Verizon screwed upunfortunally Direct tv looses too . your comments are welcome thankyou -A.G.

I feel almost lucky. I dumped this company over 3 years ago. I insisted that Cable was definately superior to them. It obviously fell on deaf ears. I refused to ever pay my last bill (slight credit risk) and they tried to collect through various agencies to no avail. I would sell that company "SHORT" on the stock market. Only that profit would make up for the B.S., that I like many others went through.

This is absolutely the worst Company I have ever dealt with as well and something should be done about the way that they are allowed to lie to people and the false advertising to get you signed up and then pull every stunt in the book. I have had a similar experience and cannot get it straight. They should be shut down and sued. If everyone would get together and file suit - I bet this mess would stop.

I have requested for the last 3 months to send me a bill so I know when my bill is due and what I am paying for. I can get no answers from this company. The last two months my service has been interrupted, because I haven't received any bills therefore my bill is late every month. From my experience on paying bills most company's send you a monthly statement. The only thing I receive is a statement saying PAST DUE PAY IMMEDIATELY! Then I have like two days to get it payed or it gets interrupted. I do not have a checking account of any kind therefore I have to send money orders. So my service is then shut off. I am having a real hard time why no one at that office can send me a bill. Why does tv have to be such a hassle? I will not suggest the company to any one because it's a hassle. All I'm asking for is a monthly statement so I can pay my bill on time and not have to get upset with this company. I am not a mind reader who is suppose to know when my bill is due.

Jodi Schrade.

I canceled my account with Direct TV on March 8th of this year. I had an overpayment of $47 dollars owed to me. When I called about this, they informed me it would take 6-8 weeks to process. At the End of April, I called again and was told that I should wait the full 8 weeks to for the check to be processed.

I called again today and was told that the check was being processed and should be receiving it shortly. At the same time, I had emailed customer service about the problem to get an update on the situation. They just responded that the request was received on May 2nd, and I should get the check in 6-8 weeks from that date.

I fully expect to not EVER get my money back. But I will tell EVERYONE I know for the rest of my life how terrible Direct TV is and how poor their customer service is. I have called the Clark Howard show in the hope that he will relay this information over the airwaves and let his audience know about this practice

Jim Noble,
Taylorsville, GA.

I think that you guys got bad installers. I have been setting up satellite services for about seven years. I always take care of my customer without having the customer call direc tv. Its true that some people rather get installed by a professional installer in a company vehicle . A lot of people don't realize that some of these techs are rookies. If you get a rookie he's gonna be in your house for ever and the service won't be good. I suggest you go through a retailer. They have experience contractors that will take care of your needs. The last thing is if you see your tech struggling for hours to get that signal, don't sign the contract. Direct tv gives you 24 hrs to decide if you like the device or not. For all of you that can't get service from direc tv, try Craigslist. There should be a guy willing to take care out you for a few bucks. Hope this helps on your future installations. Go direc tv

We have had the same problems. It goes out alot. Snowy days, rainy days, windy days, sunnys days, clear blue sky days!
It is the worst reception ever. It took the technician hours to install. "Technician" used loosely. He showed up in an old beat up truck with one of those magnectic signs attached. If my husband wasn't home he wouldn't have stepped a foot in my doorway.
A very dissatisfied, trapped customer

You are not "screwed", signing a contract for service where the person providing the service can change the terms of the contract (i.e. fees) at any time, is called an unconscionable (sorry for spelling) contract. It is illegal to have something so outrageous that they can say we can charge anything at all we want at any time.

Contact the BBB at BBB.org and state your problem, set in the complaint resolution portion that you want out of your contract with no penalties due to them changing the rates without telling you up front the terms or amount that could be charged during your contract. You fill it out on line and it is quick and easy.

Use the following address in your complaint:

DirecTV, Inc.
PO Box 6550
Greenwood Village CO [protected]

Attention: Ms. Jill LaVigne Vice President of Direct TV

We have called Direct TV numerous times about all three of our TV's having problems with the Direct TV services. We have been paying for a year of HD services and rarely even have HD channels working. We should have known that Direct TV was an awful choice when the guy installing it took 6 hours to install and cut our neighbors TV cables. Not good to meet your new neighbors with a cut cable. We highly recommend not using Direct TV as your service provider. We could go on and on about why not to use them...

Bad Service, no signals, lots of charges every time the service person shows up, forced to buy a service agreement, Rip off. Never again. I wish there is a way out of this stupid contract. I am going back to cable.

I have called direct tv... numerous times my wife took off from work and they never fixed it.

I had no service for a week let alone when its windy bad weather etc etc...

Managers could care less and the corporate office even less... I called corporate numerous times only to get railroaded... here is a num in californoia see if anyone will call you back for your complaint and anger.

[protected] post this num everywhere maybe they will get the hint. Call this number and they will help...

Direct TV for the Maryland Area.

Direct TV installed a satellite on my neighbor's property that clearly impedes my property by facing over top of my deck wall. I have contacted them several times about moving it and they fail to do anything about it and pass responsibility off to the consumer (my neighbor) who claims they refused to install it elsewhere. I have made a complaint with the FCC as they are in violation of the FCC's Over-The-Air Reception Devices Rule which states that equipment must be installed wholly within the "exclusive use area" of the customer. I have contacted my homeowner's association to see what they can do. An attorney will be next. If anyone has any suggestions, please contact me.

Please help me out and use my account #3313129 to get $10 off for 10 months. I really need the cash and you'll save too.

Brad Berger

zip 80403

Thanks

My experience is similar to those above who failed to receive the advertised referral credits to their accounts. My son referred me to Direct TV. I was unhappy with my Dish service and chose to terminate it after paying a $270 early termination fee. I signed up with Direct TV at Costco and chose to bundle my services (TV, phone, internet, and hopefully cell services). First problem: no internet discount because I already had internet service with ATT&T U-Verse. I was not told that I would be unable to do this by the sales person nor did their literature mention it. Second problem: no referral credits because I took advantage of their bundling offer. My son knew nothing about this disclaimer when he referred me to Direct TV, a referral made in good faith. No credits for my son or me. Also, this caveat was neither mention by the sales people nor in their literature. I wish I stayed with Dish. My DVR or Genie box keeps giving me a blank screen (two weeks after installation). I would get about five seconds with the TV screen going black with no error codes--just a black screen. I am still trying to correct this with Direct TV Technical Support. Still can't convince them there is a problem with their desktop box. Tech Support on-line trouble shooting failed to show a "fault" with the box. Guess I can look forward to wasting more time trying to fix this.

Get $100 with any deal or package from DirectTV, using the link and code below!

Link: http://www.directv.com/friend/AENM03MT0SF

DirectTV Referral Code: 7713215

Directv are scammers they want new business but don't want to own up to their part of the deal...I have referred 3 friends and never seen 1 discount! so I asked to speak to a manager and they tell me there is no record and I need their account #'s to get the discount well that's not the way the deal works is it? So the supervisor is telling me all 3 of my referrals were screwed up? come on ...I will be cancelling service with them as well as AT&T now that they are one...I don't like scammers and thieves and I will take my business elsewhere I will NEVER recommend those thieves to ANYONE! I will only warn people of their dirty ways!

Jeff Arrington use my account get 410 off for 10 months off your bill

acct # [protected]

zip 24523

Thanks...

You can use my account number for $10 off your Directv bill.

James Krause
acct #[protected]
zip 76016

Thanks!

I referred my boss and was told to call with his account number after he activated his service. He activated on April 16, 2016. I called and gave all information requested on April 24, 2016. I was told that because he bundled his satellite service and phone service, we were not eligible for the referral credits. So basically they get a new customer for two services and we get nothing. Scam! Very disappointed. We have been with Directv for over 10 years with no complaints except the expense but now I'm really disappointed and WILL NOT refer anyone again!

I love refer a friend program. But now at&t has made everything competitive and complicated there one company now or a family yet at&t is making offers to beat referrals so u cam only chose one promotional discount yet being refered by a friend to the cable company has nothing y too do w compeating its one company they shouldn't be making it a option to chose a gift card n all the great offers thry give to be with att not extra services in the same company not alot of ppl have friends to refer bit if they do why not wats the problem they sound like envious be one family y then

Sign up with Directv via website and save $100. That’s $10 per month off your bill for 10 months. Please use my account as I still have 6 open spaces to refer. Copy and paste the link below. Signing up online saved me a ton of headaches. It's the way to go.

http://www.directv.com/DTVAPP/referral/referralProgram.jsp
Brad Berger account # 3313129
Zip Code 80403

I'm having some of the same problems. I referred my daughter, she called with my account number and was told to give it a couple of billing cycles to show on the billing, and that was October. Still have not seen anything so I called today. I was told that because she had bundled with AT&T that we would not qualify for the refer a friend. The technician that installed her system told them that would not be a problem.
I have been with Directv since 2005 and it continues to be a problem with the billing. Another problem is the statement, so pleased look at your statement closely. I have my checking account automatically drafted and when I receive my statement the amount received, which is the statement amount, is always different from what is shown as the previous balance, so I end up with a small amount brought forward to the next month. A small amount but if this amount is for every customer think of the profits. I requested an explanation but was told, I don't know.

Watch your billing

had a direct tv independent contractor come in and do an install and 2 days later I had to have a direct tv employee come and fix the mess this Ind cont made...later I found I was missing a $5000.00 Rolex watch, NO one goes into my room and I have THOUSANDS of dollars worth of Jewelery (women's) that was not touched. I made the police report and talked to DTV and they said they would investigate...that was 6 months ago...had to call a number of times and nothing to this day! I told them I only want the watch back and they told me to go through homeowners insurance today! ...DTV sucks and when contract is up I am never dealing with them again...

I recently had a similar experience and totaly agree with Elizabeth. The only difference was that these two guys/ installers stole my i-pod and proceeded to make inappropriate passes at my 20 year old daughter who was trying to keep an eye on them and do her schoolwork.
Direct TV supervisors were totaly insensitive and have failed to rfeturn my calls or respond to the letter i sent to the direct tv CEO.
Maybe we should all get together and put a class action law suit against this company!
Sandra

Direct tv contractors go through extensive criminal background checks and drug screening and they make really good money. I'm a contractor for direct tv and I make $1500 to $2000 weekly. They wouldn't risk losing that kind of income for a pda. Give me a break. He probably left it at the hotel room where he was cheating on you and blamed it on the contractor to save his ###.

Over the past six months ago, I have experienced many issues with mostly local HD -- “771 searching for satellite”; pixellation; loosing picture; black screen; loosing sound; loosing guide; needing to reset the box at least one a day (this month).

I have had MANY service calls; they have redone the entire installation, and we now have a “homerun” (one single wire) from the dish to the receiver. We are still having the same issues. They sent a Tech Supervisor who confirmed the installation is correct and all our signal strengths are good and that it must be the receiver (they have software issues). We have been told about the software issues before and promised a box without these issues (“magic box”) but unfortunately, they cannot locate one.

Now I get a response from “The Office of the President” and their solution is that they will give us a HDDVR at no additional charge (provided we don’t use the DVR portion) and we must commit to another 2 years or I can have a Tech Supervisor come for another service call. Those are the only two options I am given –if I am not willing to “work towards a solution” (accept their offer) I can get out of my contract. They are not willing to send another receiver. I am concerned about the DVR because I see the same problems reported on this forum.

I have written to Suffolk County Consumer Affairs and the NY State Attorney General’s Office – both of whom are sending complaint forms. I think that this is a wide-spread issue, and after viewing the DIRECTV Technical Help Forum this morning, I can see that it is occurring all over the country! I would like to include issues from this board in my complaint – are you willing to share your information? If so, please email directly at cjsarser@gmail.com.

I recently had the same experience with Directv. i want to switch an access card from a bad receiver to a working receiver. Spent over 2 hours on the phone with 4 different agents. I was very clear about what i want to do with my service and the very first two agents told me that they could do it. Got to the third agent, he informed me that what i want to do is not possible, this was 1 hrs and 30 minutes later. I then asked for a supervisor, he states that he was the supervisor and whatever he say is final. I told me that the power button on my old RCA Receiver is not working. He states that shouldn't matter, the receiver should work. I told him i dont want to have the unit on all the time, the reason is i go on long business trip. I asked him will you be responsible if the receiver cause a fire and he replies was "that would be your fault not ours". I then asked to speak to a manager, he put me on hold for about 15 minutes and come back and asked me for the last four of the receiver i want to activate and he told me that that receiver is link to a deliquent account. this is outrageous, i was paying for the service for that last 6months. Basically he give me a bunch of BS and treating to file a fraudelent complaint against me if he activate the working receiver. I asked to speak to a Manager again, and again was put on hold for another 15 minutes. A resolution specialist came and and i explained the situation and she give me so discount and offere to send me to a new card. I agreed. when put on hold again for 15 minutes and a access card specialist came on and he told me what was wrong with my receiver, i told him whats going on and he told me that he can fix it in 5 minutes. and to my surprise, he did. Why did i wasted over 2hrs to get a resolution.

Direct TV and their agents, at least the ones involved in my case are the most despicable people I have ever come accross. Not only have they violated various consumer protection laws, in my opinion they belong in jail.

Direct Tv has agreed to cancel the service but won't return my money for three HD receivers. I paid them $340 and they insist I return the equipment, and the $340.00 goes towards the cost of leasing the equipment.

I never signed any lease agreements of any kind nor was I told the $340 wasn't refundable. I only used the system for 6 hours, for one day. In my opinion the equipment may be refurbished.

I was using the Dish service, and had a problem with the antennae working the third set. The pi cture quality was poor on this set. The 622 from Dish is excellent, as well as the 211 HD receiver. The antennae off the 622 does not produce an HD quality picture.

So I went with Direct. What a mistake. Luckily I had an email from direct to cancel within 3 days. Their guide stinks, their HD Quality isn't as good as DISH, and DISH absolutely has more HD channels than Direct. With Dish you go to HD and you have access to all the HD channels. With Direct you have to hunt down all the HD channels. They also installed a seperate line claiming it was for five satelite coverage.

Then Direct took my DISH antennae away, so I am now without TV. I received a bill from Direct today charging me for additional boxes, HD service, and DVR service on top of the plan I was supposed to have. I have an email from Direct clarifying these additional charges would be include in the higher priced plan. The installer, who now claims to be an independent, and is the one who took the Dish away, claimed he would give me an $18.00 per month off the bill for one year to match the discount from Best Buy s. None of which appears on the bill.

These people will tell you anything to hook you into Direct TV.

If you're an HD person, I think DISH is the better service. Because Dircet TV took my Dish away, I'm missing out on John Adams. tonight. DISH is coming this week to install a real third receiver and a new Dish. I will renew with DISH for 24 months. So in my opinion, stay away from Direct TV.

Dop not get invouled with directv.com for dish tv. charges and lack of living up to contracts

I was a recent DirecTV customer- went to Dish for a year and was very pleased with their receivers. I fell for a DirecTV promotion ad and went back to them, only to be HIGHLY disappointed with the inferior performance of their HD DVR's. Less than a week old, the HD DVR stopped recording, would freeze up constantly and often turned off and on by itself. In addition, DirecTV has to install TWO lines to do what DISH does with one line. The cutomer service reps are nice and try to help, but they are dealing with a very bad product.

The Directv HD DVR sucks big time. I went from Tivo to this? Completely non-intuitive, ugly interface, undependable recording software skips programs, gives the viewer and "flash of garbage" screen EACH TIME a program is deleted from the playlist. Very inelegant design! The closed caption off/on tab is hidden away in the settings menu and takes a dozen keystrokes to access. What a disaster. It must have been a "low-bid" gets-the-job out-sourcing operation. The result is a cheesy, inferior product, not even in the same cosmos with Tivo's elegant software and features.

I believe that a class action lawsuit should be filed against directv every since i canceled their service two months ago they won't keep their fingers out of my checking account. They keep taking money out of my account w/o authorization which is stealing first they took the final bill then the following month after i sent the receivers back they said i rented 4 pay-per-view porn movies totaling $ 50.54. I know there is people out there that is out more than that, it's the principle of it they didn't mind sewing when they were being stolen from.

This letter is in regard to my Billing. In Jan. 2007 I rec’d an offer in the mail for service. I accepted the offer for $59.99 total choice plus which included free for I year Starz, Showtime and a choice of DVR service or HD package. I choose the HD package. (Copy of mail offer enclosed). On your website I confirmed the offer and also printed a copy (copy enclosed)

To this date I have not received a correct bill. I call every month upon receit of my bill. I spend more than an hour on the phone each time. After being on hold 10-15 min I then speak with your first line person who in the end can’t help me after another 20min or so. . Again I am place on hold for 10-15min , the second line person has me on and off hold for at least another 20min. They correct the bill after much confusion and assure me my bills will be right in the future.

Today, 8 Mar 07, my HR20 quit responding to the remote. A minute or so earlier it had produced blank screens for all the programs already recorded on the hard drive. After I reset, it still behaved erratically, not responding to either the rewind or the pause buttons. I reset one more time. This time, the HR20 started responding normally.

Another typical day with the HR20, which sux big time.

I had been a customer of DirecTV for about 10 months when my primary receiver (HD) stopped working. After hours with the customer service department and numerous telephone calls, it was determined that the receiver was defective.

I was given the option of having one of their service technicians come to my home for $75 to tell me it was defective or go to my local Best Buy to pick up a replacement receiver. I chose the latter due to the fact that we had already resolved all of the wiring and other equipment issues and discovered that the problem was within the receiver that was provided me by DirecTV. When I got home with the new receiver, I tried to put my existing smart card into the new receiver and found it would not authorize. So again I called customer service. I was told that was no problem that they could activate the card that came with the new receiver over the phone. Doing that, I was able to receive the programming for which I was paying for.

After 16 months of service I decided to switch to my local cable company that recently started to provide High Speed internet, which DirecTV did not provide, so I cancelled my service. I had a 1 year commitment that would have expired 7/26/06, and this was 11/26/06. I was told by the customer service rep that I would owe an early termination fee of $225. I told this person that I had fulfilled my one year commitment and she advised me that when I replaced the defective receiver, that constituted starting a "New" service of which I was obligated for another year. I told her at that time that I did not start a new service, but had merely replaced a defective receiver that they had provided me. I was at that time told me by purchasing (not really) the unit, I had agreed to their terms of service. These terms were not conveyed to me at any point during any conversation, but were posted on their website.

They claim that I am obligated to pay the charges, so I filed the necessary dispute as outlined in DirecTV TOS. According to this, all disputed charges are placed on hold until the dispute is resolved. I have not received any correspondence from DirecTV regarding my dispute, but had a collection agency contact me this morning 2/7/07 informing me that my account with DirecTV had been placed with them for collection.

In the process, DirecTV withdrew funds from my account for an additional month after my cancellation. In my response to them I requested not only that the charges for early termination be dropped, but the additional month of services which I did not receive be promptly refunded to me. If any one has any suggestions or comments, I would be happy to hear.

I am forwarding this to every consumer protection agency I can, and would appreciate any others with similar complaints to do the same.