DirecTV’s earns a 2.0-star rating from 2197 reviews, showing that the majority of subscribers are somewhat dissatisfied with service.
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inexcusable customer service
The day we dropped the "free" premium channels which were part of our new customer purchase plan, we lost reception on more than half of all other channels. We reported this the next day. We were walked through a number of steps by a customer service rep. Those did not work so he suggested we climb on the roof (we have a 3 story house) and check out the dish. We refused to do that and were told to give it a try for a few more days to see if the problem would correct itself. We called again the next day to set up a service call and were walked through more do-it-yourself repair steps. This process went on for 5 days. When a service call was finally set up we were told our warrenty had expired and we would have to pay for it as well as any repairs. We'd never of paying for repairs on something that was leased and not owned outright. We requested our contract be cancelled. We were then transferred to Tony (badge number U7402)in the Retention Depart in AL. He agreed to send a service person 1 week later to install all new wiring, a new dish, and new receivers at no charge to us. When the service tech arrived his work order did not match the agreement. He talked with Shane in ID to straighten out the matter. Shane authorized him only to test the receivers. They worked, but the problem was still there. More calls were made to Shannon and Tom in OK. Tom said is was a software problem. TO BE CONTINUED
scammed a loyal customer
I loved directv. To think that I will never, ever use them again, still doesn't feel good. I had them for 5 years, before the event.
So what is the story? Simply put, I moved and took advantage of the movers' program. Remember, I liked directv. I didn't want to get rid of them for nothing!
Move forward another year, and I move again as I sold my home before my new one being built is finished. I suspend my service, while I live in temporary residence. My new home completed, I have directv. Come out to install. The guys show up, and the only place to put the dish is on my garage in a very conspicuous place. Then they inform me that all the hd boxes I had purchased in the last 18 months ($1200.00 worth) were no longer good and that I had to buy new ones. I have 4 hd t. V.'s in my home. That is a lot of money. I decide, with regret, that it is too much to take on. I decide to go with cable, no big dish on my garage roof, no additional cost of hd boxes etc.
Move forward a month. A get a bill for 380 dollars. Mind you I have not had a service in 7 months. They inform me that I have an early termination fee. Remember, I have been with directv for 5 years. Early termination? I call twice to dispute, the answer each time is, "we don't understand why you have an early termination fee." you have been with us for a long time. We will escalate and get back with you. I get one more bill and then nothing.
Move forward to today, I get a collections call. Of course I go crazy. I like my credit. I call billing, and again no answers. No one can tell me why I have a cancellation fee or why I owe all this money. I am told to write a letter to disputes and they will get back with me in 10 days. Whatever. So I call the svp's office ellen filipiak. I get a gatekeeper who tells me she can help me. After telling her the story she informs me the reason I had an early termination was because when I moved the first time and took adavantage of the mover's program I committed to a two-year commitment. That is right folks, the program they have to mitigate the churn when people move, the most vulnerable time to a cable or satellite providers customer base, they slap you with a two year commitment. Interesting "mover's program". And no I didn't see or read the "service" agreement, that is my fault. But I can tell you, they didn't tell me about it.
At least now I know why, my bill was so high. But here is the best part. I am in collections now, because no one at directv could tell me why I owed the money and I was told that they agreed, I shouldn't owe an early termination. I am not in collections because I wouldn't pay. I say fine, I think you policy is deceptive and cheap, but i'll pay. However, you need to let the collections company and the credit bureau's aware that the reporting was a mistake and that I am not delinquent, but that I was given poor information. There answer: "we are not going to call equifax (The credit bureaus)."
I am now looking at a ding to my credit due to the fact that they slip in a contract mimimum at the most inconspicuious time and with little to no disclosure and the fact they gave me misleading information and the lack of information about what I actually owed an why. Their unwillingness to take action or accountability for their inability to communicate and manage their business appropriately amazes me.
I have paid the bill, early term and all and will never, ever, ever use them again. Directv's integrity is in question, their commitment to customer is in question and their overall business practices are deceptive at the very least. Finally, this says nothing for the inept dolts they employ to engage with the customers.
My recommendation: don't go near directv, they will smile while they are picking your pocket.
Infkdf,
It's great that as a loyal customer, you were able to receive an upgrade of at least $200 in free equipment. However, the offer you received would have noted that accepting requires a 12 month service agreement. Yes, I know, it's in the "fine print", but it was there whether you chose to read it or not. When you called to accept the offer, the CSR would have read to you a disclosure stating that upgrading your Standard Definition receivers requires a new 12 month agreement beginning on the date you activate (connect) them. Then, you would have been transferred to our third party verification service, where another person would have verified that you understood this new service agreement and that you accepted it. That is three times that you would have been informed about the new 12 month service agreement BEFORE you received and activated the equipment.
Did you contact DirecTV before cancelling your service? If so, you would again have been informed of your remaining obligation and the early termination fee. Verizon is one of our bundling partners for phone and internet services. In most of the country, our bundling discounts combined with their new customer pricing results in a lower cost than Verizon's "Triple Play".
Customer for 12+ years. In April 2012 received a letter offering updated boxes. Went ahead and received tw of them "absolutely free" we were told. Free is good. Should have realized nothing is free. In January 2013 switched to Verizon to get their triple play (internet, phone, cable). Cancelled with Directv. Received a bill for a $100.00 termination fee. Called Directv to inquire why we would be billed an early termination fee when we have been a Directiv customer for !2+ years. Apparently, when we activated our new boxes in April 2012, a new one year term was generated. We cancelled before April 22, 2013, hence the early termination fee. I have emailed them repeatedly and always get a prompt response . . . according to your Customer Agreement . . . .you terminated early. Personally, not that thrilled with Verizon, but will never be a Directv customer again.
direct tv fraud
Mr. Chase carey, (Direct tv)
I was charged for service for 14 months you never provided at all at 9833 oroville quincy highway, berry creek, ca. Even after calling you several times, and writing you letters, my american express card got billed again today. I sent a letter last month and you ignored it. If I do not receive my money back in 5 days, I will file suit.
Here is another copy of the letter you ignored.
Joseph piscitelli
9-15-07
110 escobar street
Martinez, ca. 94553
Direct tv service
Billing dept.
P. O. Box 6550
Greenwood village, co. 80155
Re: [protected]
Direct tv billing,
I am writing to you to ask that you refund 14 months of billing that you withdrew from my american express account. I recently was shocked to learn that you continued to bill my account for service I did not have on a property that I sold last year. ($713.72)
The address was: # 3 lakeside way berry creek, ca.
I sold the house last year, and relocated to : 9833 oroville quincy highway, berry creek, calif. At that time, you sent a representative in the field to see if a service could be connected at the new site. Your technician was unable to get a clear signal at the new location, and the service was not ordered, or connected, or installed. Your technician said he would document that the service was unobtainable at the new location at that time.
However, you continued to bill my american express account, and I called your company and talked to "james # u2604" a few days ago. He said he would send you a report, verifying what I have said, and that you would respond if I wrote a letter to you.
The account report info is: #[protected].
I expect you to refund the money in good faith that was taken from my account, and that we can resolve this issue amicably.
My address is: 110 escobar street
Martinez, ca. 94553
Very truly,
Joseph piscitelli
The complaint has been investigated and resolved to the customer’s satisfaction.
At 7:57 pm east coast time Fed 28, 2011 I spoke to Evett at Direct Tv seeing 3 additional charges on my direct TV for PPV's we have never order, nor ever would. The charges (she said ) are from 2004 SEVEN YEARS AGO! I could not believe my ears! I wish I had video rolling to make a youtube video at that point. Somy husband and I ordered three paperviews (one of them being the LOONEY TUNES) SOMEHOW on 2004 MODEL receivers (we still have) through the TV (itself) without a phoneline attached to them seven years ago? Its just not so, this appears very much like fraud.
I will not share the whole conversation here, but they did credit our account but I was (and still am) HIGHLY suspicous and turns out its happened to others as well, mine however is about the same time the IRS requires you to keep your tax records (for goodness sake!) KEEP YOUR DIRECT TV RECORDS for at least 8 YEARS! They will say anything to get more money from you. I'm a good paying customer with the NFL package and am now FREAKING reading others experiences with cancelling the NFL package (which we have had for years) I'm glad at this point we cancelled credit cards. My husband was an ex football player and loves the package but says he wouldnt have the slightest problem dropping Direct TV at this point, listen to the reviewers they are telling the truth, EXPECT charges to land at your front door from SEVERAL YEARS AGO, just happened to me I know!
I told my husband, lets google this incident, I betcha theres others this is happening to and SURE ENOUGH ""DIRECT FRAUD" (TV) is BURNING folks left and right.
Put their conversations on youtube, SHOW YOUR BILLS where they block off the "year date" of the fraud charges then speaker phone their telling you those charges are from nearly A DECADE ago.
Its utterly ridiculous and I now (for the first time) after being a customer for so long DISTRUST THIS COMPANY.
LOOK AT YOUR BILL (closely) and dont give them a credit card, but if you have do a balance transfer to another and close it out, I cant believe the cancelation nightmares, I'll get that one on video to cover my rear end then.
Thank you reviewers I so often look on the internet for other peoples experience and so appreciate the time you take to give us warnings, if only I looked before contracting with them.
assalam-o-alaikum k bad guzarash yah hy k mayra name jabeen akhtar hy or ma rawalpindi ke rahnay wali hon.guzarash yah hy k ma allama iqbal open university ke b.a ke student hon.araz yah hy k b.a comlete 2 sal ka hota hy mayra b.a aiou ne 4 sal tak ka kr deya hy.economics k ilawa baki subjects ma b grate deya hy.mager economics ma peshalay 2 sal se mujay es ma 32 numer se zayada 3 dafa paper k bawajod nahe dehy.jab ja k maynay phali dafa complaint ke to bagar check kehy he muj se kaha gya k paper dubara do.maynay 2 dafa or paoer day dehy.to b fail keya or 32 he number dehy.aiou ma block no 18 ma gai complaint ke TO KAHA K KUCH NAHE HO SAKTA .kya pakistan ma kya taleem ka mayar aysa he hy.k student zaleel hota rahy.block 18 ma gai to un ko tomam masla bataya wahan pe motalka officer ne phalay to ultay ceday mazak kehy.or kaha hum ap k malazam nahe.maynay kaha k mayray paper re check kehy jahain.to unhon ne kaha k ap jaisi larkeyan ati jati rahain ge to hamara dil bahalta rahy ga.maynay un se kaha k mayray paper recheck nahe karnay to mujay bata dain.to unhon ne kaha k janab ap dakala dubara baj dain agar nahe bayaj sakti to ma ap ka dakala baj don.to ma block no 3 ma ja k aiou k depty contoller se kaha k yah masla hy /to unhon ne kaha k dakala dubara baj do re check ka koi faida nahe jab k mayra paper bilkal theak hy.or kaha k recheck k leye 600 rupay dain.bar bar dakalon k paisay or phir re check k paisay kya pakistan ke taleem ka mayar aysa he hy. aj kal logon k pas khanay k paisay nahe hotay or ma bar bar daklon k paisay day day k thak gai hon.
hamaray ghar k halat asay nahe hain k hum log itnay paisay laga sakain ghar walon ne kaha hy k parna chr do.ghar ka wahid sahara aik ma hon ab mujay batain k mujay yah pakistani honay ke saza mil rahe hy.ya taleem paison se bikni shoro ho gai hy ya gareeb ko taleem ka haq he nahe hy.
yah koi storry nahe hy mayri aab beti hy.kya pakistan ma taleem ka mayar baytar ho sakta hy.ya garebon ko pakistan se he nikal deya jahy.ya gareeb khudkoshe kr lay ab batain k mayri kabar par kis ke nazar hy.
barahy mahrabwni mayray es maslay ka koi na koi hal nikal;a jahy.thanks for express news rabta number [protected].mail address.M.shahbaz143@LIVE.COM
I was sent to collections before I was sent the bill, date of collections is 12/2, bill dated 12/12, what is going on with this ? best part of this I was billed a year later for pay per view that I didn't order?
I cancelled Direct TV after they started charging me for an NFL package that I didn't order. When I tried to cancel it, they told me that I still had to pay for the $299 package that covers the football season until January when I cancelled in September. They also want to charge me a $180 cancellation fee. They said if I don't pay, they will take it out of a credit card they have on file. I'm going to try and contact the Better Business Bureau to see what I can do. There's no way I want to pay almost $500 for something I don't want and didn't order. When I flat out told them I wouldn't pay, the rude representative said that she was going to have collections hounding me. We'll see. I promised them I would spread the word about their crappy service to as many people as I could.
I completly agree, my situation is a little long and tough to explain but ill give you the gist of it. I had direct TV, and decided I wanted to update my 1996 TV with a new HD TV and to do this I would need to upgrade to HD with direct TV. I went to best buy and bought a HD direct TV box and a new TV and headed home. Once home I called direct tv for installation instructions and was informed that to upgrade I need a new dish(179.00) I need to pay a technician to install it(59.00) and additional (10.00) for leasing a box that I OWN! and (40.00) to ungrade my service to HD. However if we wanted to cancel it would cost some crazy amount of money.(What kind of company holds people hostage into having there service?) We dicided that we would rather pay that crazy amount of money just to get away from Direct TV and comcast and virizon were offering way better deals with way better service and faster internet. We returned the box the same day we bought it within 6 hours and they are now saying that with an upgrade that we never agreed to its a 2 year contract and that we now have to pay for HD that we have never gotten and dont want because we have comcast. So this company is threatening to charge us for HD and cable+ plus internet & phone even though we have never used it and dont want it. How crazy is that? Stay away from direct tv I promise you they will have your money hostage in no time and you will be in a contract for the rest of your life paying. STAY AWAY
DIRECT TV ZAPPED MY DEBIT CARD 489.96 THE DAY BEFORE CHRISTMAS FOR AN EARLY CANCELLATION AGREEMENT THAT I HAD ALREADY FULFILLED. ALL OF THEIR CUSTOMER SERVICE " MONKEYS" SAID THE SAME THING IT WOULD TAKE 6 -TO 8 WEEKS TO GET THE AMOUNT RETURNED. HOW IDIOTIC! THEY THINK NOTHING OF MAKING A MISTAKE IN A MINUTE, BUT 8 WEEKS TO CORRECT IT IS CRAZY.
THERE SHOULD BE SOME BETTER WAYS TO HANDLE THIS, WE SHOULD START A CLASS ACTION LAWSUIT, ANY LAWYERS WANT TO TAKE THIS ON?
I signed up for Direct TV in Athens GA. Of course i opted for the $29.99 promotional rate to 2011. When i got the first bill, i paid the $29.99. When i got the second bill, it showed an overdue amount of $26. I called customer service serveral time. I re-iterated that i had signed up for hte $29.99 offer. They say, no, you signed up for the regualr price. Sure ... why, you'd have to be an idiot to want to pay only $29.99 when you could be paying $56 per month. After several phone calls ... to no effect ... they have turned the service off. I am now reading through the nightmare scenario's thinking seriously about changing my checking account. It was a big mistake signing up with them. Think very very hard and have NO OTHER OPTION before you even consider this co of thieves.
Direct Tv, just charged my bank account 181.00 without calling or sending me bills saying I owed money to them. On top of that they had the wrong address for my house and the plan was not even in my name. Anyone that knows anything about credit cards would know this is fraud. I talked to a guy named Jon ID number 57534 or so he says, claiming he is the Vice President of some sector saying it says it on the back of my bill that they can do this. Keep in mind not in my name and wrong address. He continued to say basically tough luck. So after being talked over top of and feeling like I was being talked down to, I finally hung up. Now I have to go to the bank on monday, put out a fraud alert on my account, close the account(so they can't do this again), all because of a power tripping VP so to speak. Hmmmmm...I wonder why everyone keeps leaving direct tv...and when the economy turns around mark my words on this...companies that screw the general public when times are bad, will fail when times are good. I would say that (Jon) should of just done the right thing instead of leaving a family of 3 with 18 dollars in their bank account to fend for a week till we get paid again. Almost forgot he said that if they didn't take money out when stuff like this happens then they wouldn't have any money to feed their families, last I checked Direct tv is a giant Corporation so I would hope my 180.00 doesn't affect their families to much. Thanks Direct tv for being you...hopefully people will start to notice. This is my first blog of about 25 I am going to do on fraud and Direct tv...Goood job JON you're awesome. And the award goes to...
Direct TV debited, from my checking account, 827.44 for a past due amount of 300.00. I had my service disconnected when this company told me that I could not cancel our NFL Sunday ticket due to my request exceding the cancelation date. After my request to cancel NFL Sunday ticket, along with several other extensions of my package, my bill seemed to keep getting higher and higher with every months statement. I could not keep up with my bill, so I allowed service to be discontinued. They then turned around and debited by checking account for the unpaid balance, along with numerous fees: early cancelation fee, an equipment fee, and who knows what else. These fees added up to more than 500.00. They justified this action by telling me that "it was all part of my agreement when I accepted service and signed the service form upon installation." I had explained that I was unaware of this agreement, and being that I was not able to pay the 300.00 origianally, I was not financially able to pay 827.44. I expressed that I am a full time student with 3 small children and that our utilities where priority over cable. The women on the phones response, who was supposed to be management, told me that I should not take on responsibilities that I could not pay for. This is after my attempt to cancel the NFL Sunday ticket due to lack of monitary availability, how ironic! I did not authorize this transaction, nor do I recall being informed of this insaine possibility if my service was discontinued. I was told repeatedly, when I asked them to place the 827.44 back into my account, that there was "nothing that they could do to help me." I am discusted with the service that I have recieved from Direct TV in the past two years. I have had one problem after another with this company. I would strongly recommend exploring other options before using Direct TV. DO NOT GIVE THEM YOUR PERSONAL ACCOUNT INFORMATION! They will use it at their own discretion.
Ads are misleading and unclear. The phone representative misinforms you. They are all about binding you to the contract and not mentioning to you about the rebate involved to lock in the offer price. The rebate is mentioned in very fine print and unclearly on the ads in print or on the website. They will even admit that they don't mention it over the phone when you complain. The only mention of the rebate is a little insert with your first bill about the 60 day deadline. The charges go up within 3rd month and you're locked into an 18 month contract with no offer price or you could cancel with a high cancellation fee. Not an honest business!
fraud & cheating!
Company charged us for nfl football sunday package worth over $300 that we never ordered and they said we had to pay it because we didn't say we didn't want it! Fraud. They then charged my credit card for $600 to cover early termination fee which I never authorized. We are fighting it. Their employees lie to you on the phone and hang up on you. The installation team came to the house an left the receiver in the box - unconnected - and said they had another appointment.
Avoid directv at all costs!
Direct Technologies in Dallas, NC contracts for Directv and they refuse to pay me the $3000.00 owed to me for working for them. The owners Jessica Long told me I was getting my money back in October 2007 and Stacy Long her husband will not pay me. He has a criminal record for being a thief. If I had known this when I was hired then I would not have worked there. This is a low life ### company. Please avoid them totally. They will rip you off!
ordered DirectTV's bundle package for satellite internet, TV and Phone. What I got was billed upfront on my card $221.15. What I got on the day the young man was late hooking it all up was, DirectTV, (Nothing else). I ask where was the phone and internet. I was told that he was only there for the TV hookup and the others he had no idea what I was talking about. I told him to discount the TV and call his company and tell them I was killing the service then and there. I was then told by him that the boxes and cards inside them had to be mailed back in within 5-7 days or they would be billing me for their equipment. To this date 4-17-13 I have received no boxes for the returns. I was told by DirectTV to throw the recievers away and now the cards because they are no longer good or used any more. (Why was garbage used in my home/account? The TV washooked up on the 4-4-13 and I called DirectTv and canceled on 4-5-13. Guess what they told me, (I was NOT going to get my $221.15 back, just $2.47)! Because they hooked the TV up! I didn't have the rip-off service for 12-13 hours and it's costing me $218.68! I know/feel this is/was nothing but Theft By Deception! Isn't there a law for this? I just went to my bank and filled a complaint against DirectTv for my refund in FULL. They took my card and are sending me a new card. The bank put my money back on my account But, if DirectTV disagrees, then the money will be taken back off my account. Next I am writing the Attorney general and BBB to see what kind of Business DirectTv really is. I hope everyone finds out what crooks the DirectTv really is before they too get taken for NOTHING! Pissed off big time, 100% disabled Vietnam vet, Gary Hayes, Sr.
direct tv installers need to go back to disney with there mickey mouse suggestion
I have had a similar nightmare with direct tv installation crew but i didn't find out that the direct tv and the "direct tv installation crew" were in a sense two separate entity's until i was transferred several times through every department to clear up a cancellation order because there service was terrible. First i order direct tv with premium channels. Second they schedule there install with the standard 4 hour window o. k. Next they arrive install the dish on the wall come to find out my community HOA says it must be installed on a pole in the ground mind you i'm not the first customer in my neighborhood shouldn't they have known this and been prepared properly "YES" but that wasn't the case they wanted to charge me additional $$$. Then they cut my original cable coax on the exterior instead of simply unscrewing the connection. After that they proceed inside to remove a splitter that looped my 1st floor with the 2nd floor cable outlets and say they need to run new coax up the exterior into the front bedroom through my hall and into the second bedroom in order to install my two receivers for those bedrooms. Oh and this wasn't gonna be free there was going to be a $$$ charge for this decorator cable running on my floor through my house. Fortunately my wife said no to all there ridiculous suggestions and they leave having installed 1 of the 3 receivers ordered,And no evidence of a workorder and the discrepancies discussed with there potential customer. So I turn on my direct tv to find out i have basic cable channels and no premium channels as ordered at this point i'm ready to cancel which takes me five days including sat, sunday because of the absurd operators that transferred and disconnected my calls finally when i speak with an operator and cancel everything for poor service they tell me there going to charge me for the days i used my direct tv with basic cable channels- Mind you before directtv my basic cable was on and working because of the HOA arrangements with the local cable company. And in order to dispute the charges which would be around "$8. 33" i would have write a letter to another direct tv enity what are you SERIOUS. It doesn't end there then i have to start on getting there equipment returned so i don't get charged a ridiculous fee for the garbage it is. Which takes another set of phone calls only to be transferred and disconnected several times before reaching the notorious installation department to find out why no one except myself knows i have only one receiver not three. finally i hope finally they have cleared up this cancellation nightmare nope they send three boxes for there equipment only i can't figure out how to fit the satellite in the other two boxes come to find out after more calls the other boxes are for 2 receivers never installed and the satellite is mine like i want your satellite "NO" i guess it really is that crappy there own company doesn't want it back. And so i thought it was over after they cancelled the 2 fed ex labels that were prepaid by them thanks for something right "no" not quite i get a bill for 137. 00 for cancellation fees. Cancellation of what i was never your customer because you never gave me customer service. i did'nt have contract with directtv for one receiver it was three my suggestion to them is stop hiring unqualified installers and trying to charge customers for unnecessary work and by the way i have been doing electrical work for 15 years plus and if i ever told a customer an outlet can't be wired properly and come up with a solution like running an extension cord through there house for everyone to see and for them to live with for a undisclosed amount of time i 'd be out of business. it's not the holidays year round- cords and cables should never be exposed year round either. Direct tv installers need to go back to disney with there mickey mouse suggestion. That. Knuckleheads
The complaint has been investigated and resolved to the customer’s satisfaction.
not all installers are ### but the jerk was that did my house.he cut all the cable runs to every room in my house.stole my multiswitch and left a mess.customer svc wanted to charge me to repair it!from now on i will do the work myself.
you sound like a ###. i am an installer and come from hundreds of installers. and you think we all send out messages like you have do do a pole mount in ###ville. we have to put up with more of direct tv's ### than you can even imagine so why don't you shove you stereotype of an installer up your own dumb ###.
not able to receive the superfan games in high-def
I have sunday ticket superfan, and high-def programming. This is the second sunday that I have not been able to receive the superfan games in high-def. My hd works fine on the movie channels, and on espnhd, but on the superfan channels it does not. They come in as full screen only (Stretched to fit) and standard definition. And, again only on the superfan channels, some of the remote control buttons (Format, info) do not work. These buttons do work on the other hd channels.
I have spent over a week trying to deal with your customer service reps. First I was told that there is a problem with the way my system is hooked up (If that were the case, I would receive no hd at all, not just on the superfan channels). Then I was told that it was my receiver. When I called the first time today, I was told that directv is aware of the problem, and is fixing it.
I just spoke again with one of your reps. I requested that a technician come out to swap out my receiver, which obviously is not working correctly. I was told that I would have to pay $70 for that.
She was also one of the rudest people I have ever dealt with. She argued with me about when my dish was installed (It was august of 2005) , about when I started my programming package (Two weeks ago, after being "suspended" since jan. 2007) , and about how I could "hook up the receiver" myself.
I am requesting, with this message, that directv fix whatever is causing the problems I outlined above. I believe I need a technician to physically come to my house and hook up a new receiver, at no cost to me.
The only other option I see is that I cancel your service. I am not in the habit of paying for a service that I do not receive.
The complaint has been investigated and resolved to the customer’s satisfaction.
will not refund money
Cancelled service 6-16-07. Had been paying by visa credit card auto pay plan. It is 9-26-07 now. Have contacted directv numerous times as to refund of credit money. They promise a check in the mail, never comes. I would expect my visa account to be credited but no, not even that. Isnt that unethical business practice? I would imagine thousands of customers in this situation with directv earning money on others unpaid refunds also. I was a customer for over 11 years!
Hello! I called and cancelled years ago. Literally. (Though they claim i never cancelled, but i do remember doing so. My memory is to sound, what a photographic memory is to anything visual. Yes i am a musician... hehehe...among other things...) Anyway, i am also somewhat disabled and till just now i never knew how disabled i actually was. Recently, they figured out what was wrong with me. (After 15 years of trying) It is all treatable. It iws like someone turned on a light! Anyway, i have been collecting myself, and naturally taking stock of things i couldn't manage properly before.
One of those things was my finances i am ashamed to say. Things are quite different now, rather suddenly. So in the process of organizing my life and figuring things out. I come upon a monthly charge for something called DirecTV. Which i distinctly remember cancelling. I spoke to a woman, Her voice was slightly high pitch she sounded young It was not overly soft, and might be described i guess as a bit... full... Her vowels were slightly rounded. (I notice these i was a vocal performance major in college.) Anyway, she said to me, . after i said i was moving and was calling and cancelling, that there was a fee to cancel i said fine. She told me specifically that she had entered the information into the computer and that the system sometimes takes a month or 2 to properly update and said i sshould call if i get charged for that month or 2 to be refunded the money. I thanked her and thought the matter closed.
The move was difficult and as i said i was more sick than i knew. And things ultimately got over looked and fell through the cracks. I did not call about a month or 2 and part of why is because she told me it was cancelled. If i payed an extra hundred i wasn't too worried... Or even too bothered, more pressing things were taking my focus. I assumed the chapter was closed.
Well, all these years later, when i 'wake up' with the proper treatment... I find they have been billing my account for the last 2 years and 4 months! As soon as i saw that i was shocked and went digging because at first i thought it was a mistake and only happened once but as my mind is more functional i still went digging to be sure. What i found is the 2 years and 4 months. Including a price raise of something like $10 at one point. Ofcourse, the adress which the service was connected to is mine. My father has been managing it as i am presently abroad most of the time. He is at the property (a 2 family) every day to every other day. He is very close with my tenants and if any such information of a raise in price had come he would have gotten it. He would have opened it and had me call them immediately! But didn't call had no idea about any of this till i found all of it in back bank statements.
My feeling here is that i should have noticed all this a lot sooner. I am at fault for a making a major error, both of judgement on who to place my trust in. (I trusted the account was cancelled.) Also, i am responsible for not having found all this years sooner. I am not disputing my part in this nightmare. I think when one makes a mistake, one has to pay a price. I am not opposed to paying a price. I actively would find it obscene if i got all of the $1700 i payed them back. At the same time, when after a weekish of trying to reach them for a real conversation, i finally got a phone call from one of their employees who was very rude, and actively talked over me. Interrupted me, tried to put words in my mouth and even shouted at me... And refused to stop talking when i would interrupt her due to some of her statements being of questionable accuracy. Or being of no accuracy at all, her voice would raise more and she would keep going as if i weren't politely saying "excuse me... That is only half true at best..." or something to a similar affect. This call was received by me after a weekish of emails back and forth as none of the numbers i could find for them were functional (though that may be more due to my location than any fault on their end. I don't know.)
Ultimately i requested to talk to her manager who she at first refused to put me through to telling me the manager would oonly say the exact same thing on their end this is all my error. They even say through her, that i never made that initial call to cancel the account! But i am most certain that i did. I feel, either way continueing to charge someone after they cancel, or not entering the cancelation int their records are mistakes on their end. It isn't right for them to make out and keep every penny anymore than it is right due to my own fault in the situation, for me to get every penny back. No matter how you slice it, mistakes are made in this situation on both ends. What was funny to me is how she kept telling me there was no way for me to prove the adress related to the account had not over all this time been receiving service and as i never cancelled... (Which i did.) It was all legitimate but they were happy to refund me $20. I thought it assinine. My response to her was that such a position works both ways. If they want to hang on to all of the money they removed from my bank account over the last 2 years and 4 months, they would have to prove NOT that they never entered my cancellation into their system, but that i never made the call. Which ofcourse they can't do... All the same, it seems custody is half the law right there. I am open to losing half of this money. I should lose half of it for the mistakes i have made. However, paying full price for services not only not rendered to me, but even cancelled prior to all these charges over the last 2 years and 4 months, especially with the lack of notificiation of the raise in price... Seems... Not only unequitable, but bordering on criminal. I *can* however prove i made that call. I made that call in the week before i moved. It is recorded in my phone records. If they can't be more 'forgiving' of my mistakes under the circumstances with my having proof of making the call of cancelation in the same week i moved... Why should i be anymore forgiving? Maybe if they are facing criminal charges they will become a bit more willing to 'settle.' Because, i would hope to be prosecuted (Being a moral and ethical person, ) if i actually went into someone else's account every month and took either $55 or $65 dollars out each time, after the cancelation call was made. To my mind, then to not refund more than $20 of it when over $1700, was withdrawn post cancelation phone call... It becomes clear, they don't care if they have made an egregious error. They have been unwilling thus far to even discuss an equitable solution that to me is more in line with a fair split as both DirecTV and myself hold a probably a roughly equal share of blame for all the egregious errors made in this particular case. Yet they are unwilling to even hear me out. I am uncertain how to proceed. I am somewhat in a mild state of shock... I am not sure what the next step is. Though the woman i spoke to today, has stated that the supervisor will get back to me in the next 48 hours. (We will wait and see.) I am stunned and unable to ascertain how such, error should end up as a pocketed mega profit for them while i in effect get nothing back as, that money was removed from my account each month under the guise of a payment for a service which in that time was not rendered to me. Just as it was not rendered to the tenant living in my old apartment. Who do i go to next? Who do i call? What is the process? How is this legal?
Direct Technologies in Dallas, NC contracts for Directv and they refuse to pay me the $3000.00 owed to me for working for them. The owners Jessica Long told me I was getting my money back in October 2007 and Stacy Long her husband will not pay me. He has a criminal record for being a thief. If I had known this when I was hired then I would not have worked there. This is a low life ### company. Please avoid them totally. They will rip you off! Why would Directv hire someone with a criminal theift record?
customer service is a joke!
Direct Star TV
www.directstartv.com
DirecTV
www.directv.com
On June 12, 2007 I placed an online order with Direct Star Tv for a package called the Directv Plus Package which offered the following:
185+ channels
Free DVR (DVR service included)
Free HBO Showtime and Cinemax for 3 months
Get everything for just $39.99 a month for 10 months
Free installation
Up to 4 rooms installed
The installation by Directstartv was very quick and efficient and I have no complaints about the installation which I had put in 2 rooms.
The trouble started when I questioned the first charge on my credit card by Directv.
The first bill was $71.22
The second bill was $58.82
The recent bill which I have just paid is $60.92
I have called and sent emails to Customer Service but the answers I get do not make any sense. I was given the new customer credit of $10 a month for 12 months, but the extra $10 a month for 10 months is in dispute. The last email sent to me stated that I did not qualify because I purchased the equipment from a dealer who was not a participating Directv dealer - even though on the web site Direct Star Tv advertise that it is a Directv preferred online retailer.
I am also questioning the 6% Indiana Sales Tax which is applied.
On the first bill of $71.22 I was charged $6.24
On the $58.82 I was charged $3.84
On the $60.92 I was charged $5.94
I checked with the Indiana Dept of Revenue and received an email from them, telling me that sales tax would be charged on the total balance due.
I cannot get Directv to answer my questions about the original offer that I signed up for, and the discrepancy in the billing, or the sales tax issue.
Customer service is a joke - they are very nice in the emails and on the phone, but nothing gets solved, and each time I inquire, my inquiry is answered by a different person with a totally different answer.
I am now seriously considering cancelling my Directv service. I consider the whole process that I was enticed into by the online offer as a bait and switch operation.
The complaint has been investigated and resolved to the customer’s satisfaction.
Well, I signed up through the Direct Star TV too! Only two weeks ago to find out that the person whom I spoke with on the phone offered me a premier package at 62.99 for 24 months that is not even a offer. so, now i am stuck with an $18 dollar credit for 12 months and $35 credit for the first three months and then the package shoots back up. This was certainly not what I was offered on the phone and not what i bargained for. Upon calling Direct tv, they sent me back to Direct Star TV that only answers the phone if you are a customer interested in purchasing and if not, they send you right back to Direct Tv who cannot help you to resolve the issue. So, they say I am stuck with the service for 2 year unless I pay out at $480 when I was told orginally that I had 60 days to make up my mind if I would like to keep the service. Unfortunately, I was scammed and will have to figure out what to do next. But one things for sure, after 2 years or finding my way out of this mess, never again with Direct TV!
incompetent customer service, can't get rebates
DIRECTV should be brought up on charges! I have found hundreds of complaints on the internet and wonder why they are still in business! DIRECTV is the worse company I have ever had to deal with!
I signed up for Directv in March 2007 and have had so many problems that I'm taking my case to a lawyer. It is now September and I've had it! They have failed to fulfill their obligations and I refuse to pay their contract termination fees! Which I was told would be $900.00! That right! $150.00 per standard receiver, $300.00 for premium equipment (DVR) and $12.50 per month of the unfulfilled contract!
I have kept notes and a call log on every problem so I could write pages of complaints but here is a summary:
I have spent an average of 3 hours a week on the phone with DIRECTV for the past 6 months, which adds up to about 80 hours. This doesn't include all the hours "on hold" or calling back after being disconnected!
I was wrongly charged for installation, per DIRECTV, but can't get a refund.
I can't get any of the rebates that were promised! My service has been terrible and they want to charge me to come out to fix it!
My DVR, which is leased so it's their equipment, didn't work and I was charged $20.00 to get a new one! I received the new DVR on 8/20/07 and on 9/17/07 found out that they had extended my contract by 6 months, claiming that my service started new with the activation of the new DVR!
Their equipment is cheap, non responsive, and the guide is so blurry that it's difficult to read (and I have a new TV, as well as, new glasses!) I have been charged for returned equipment and told it was because I didn't return it quickly enough! It was mailed the day after I received the Return Authorization, box, and shipping label, WHICH I HAD TO REQUEST 2 TIMES!
DIRECTV customer service is terribly rude and completely incompetent! I have been lied to and disconnected so many times I believe it's done intentionally!
I signed up for DIRECTV through Qwest and DIRECTV customer service has told me to contact Qwest with my service complaints! I was also referred to Qwest by DIRECTV's automated message system.
Qwest confirmed that DIRECTV is referring a large number of their service complaints to Qwest although Qwest has nothing to do with DIRECTV service.
excessive charges for cancellation
I found my contract was extended when I purchased a new HD receiver at Wal Mart. I not only had to pay for canceling the extended contract early but also had to ship the HD receiver to them after I had paid $200.00 for it. I found out after I installed the HD receiver that I could only a few HD channels without upgrading the dish on the roof. The signal would also go out ever time it rained and I had to have a separate antenna if I wanted local stations for weather warnings when it was raining.
I went ahead and paid the charges and got Verizon Fios and have not lost service once since I started. The difference in picture quality was amazing and I have many more channels and features for less monthly costs than Direct TV. I will never use Direct TV again.
We have been with DIRECT TV for 3 or 4 years. I just called today to cancel service with them and was informed that there would be an early cancellation fee of $340 because they said my contract was in effect until December of 2011. Last December we purchased a HD receiver at best buy for my son for christmas. I told the best buy rep that we wouldn't be getting it if it extended our contract with Direct TV and was assured by him that it would not extend my contract. I told him that if they said it would extend my contract when I activated it that I would be bringing it back and he agreed that I could bring it back in that case. When I called to activate the receiver I told the person at DIRECT TV that I would not activate it if it was going to extend my contract and they agreed that it would not.
Now they are telling me that they can extend my contract without my knowledge or consent. I don't think so.
If they are running these crooked practices on me then I'm sure there are thousands, if not millions of others out there they are doing the same thing with too.
I'm going to start contacting some lawyers that specialize in "class action" suits about this fraudulent practice. I think I can find some that will have their mouth watering at the millions to be had from DIRECT TV.
You can defraud people for a while and get away with it but in the long run unethical practices will catch up with you DIRECT TV.
I can relay to the complaints because I am going thru a difficult issue:
I bought the property at the first floor in a condominium in Shrewsbury, MA. I called Direct TV to install the satellite antenna. The condominium demanded that I need to take the antenna out because was not properly installed. I called Direct TV and they send the technician to take the antenna out. Then in two different occasions, I had to call the technicians from Direct TV to come to my apartment to install and des-install the antenna, because of issues between me, the 3rd floor neighbor and the condominium management. So, after excessive phone calls and meetings the Condominium decided that I am allow to put the antenna (because of the Federal Law), but I am NOT allow to put the wires connecting the antenna to my apartment located at the first floor.
I hired a lawyer to write a letter to the Condominium management demanding a solution. Unfortunately, I don’t have money to law suit the condominium and I am asking for HELP from someone. I am a single-mother-to be and I am trying to survive with my salary.
It is extremely stressful when I arrive at home and I can’t watch TV.
I called Direct TV to cancel the services that I had purchased 1 month ago, and they said that I am under contract and I will have to pay $480.00 for the termination fee. They don’t care about my situation! So, I am paying and I am not getting the services from Direct TV.
I need help! Thank you. Patricia. florsuave_rj@yahoo.com
I certainly can relate to these complaints. I am having an issue as well. I suspended my services indefinately, because that's what they said I could do. They can't hook up the services where I live. The guy had the nerve to be sarcastic and say, well maybe your apartment office should have let us hook it up on the roof. I live on the first floor and I'm glad he said this over the phone, because the things he was saying, ---in person, I could have strangled him, not litterally. I purchased my own HD DVR at Best Buy, not DTV is telling me I'm under contract? Have they lost their minds. I hope the government is not protecting these clowns. If there is a lawyer reading these complaints, please help us put an end to this company ripping people off. Sincerely, Tonjia, Pleasanton, CA.
My account keeps going up, I had a phone number fotr the presidents office and when I call now It doesn't work anymore and directs me to a main number. I would like to have the new phone number for the presidents office in Boise Idaho. This was the only place I got anywhere, I have been a Direct Tv custome rfor several years and now I'm getting upset with price increases and am thinking of switching to ATT Uverse which is alot cheaper with Fibre optics 200 channels, fast internet service, and Land Line, for about $100.00 please help, I'm on a fixed income, I thank you for the credit for 5.00 per month for 4 more months which helps but the new increase this month is eating it up.Please Help before I consider to drop Direct Tv. I have in the past got new customers for direct tv and never got a reward for doing so, it was before the new programs but still, better late than never, who wants to pay 70.00 to have tv service, I'll go bact to and antenna with a new 50.00 box if we have to, Please help.and maybe you can give us the 200 channel introductory price of 44.95 toatal choice plus with locals if you are able, the one pachkage on your web site. thank you, a sincerely frustrated, Louis Santoro of Ct.
I asked for their DVR to be installed when they installed their system. THEY screwed up, finally got it to me 2 months later, and now are telling me that I have to pay an early cancellation fee up to the day that they installed it for 2 years! When I asked to speak with a supervisor - they put me on hold... for OVER AN HOUR! I have the cell phone record to prove it. Total time on the call to them was 1 hour, 35 minutes and 32 seconds - at which time THEY HUNG UP ON ME! On their website, they list their "partners" - all of the broadcasters that use their system. Every one (I think) of their "partners" list a physical address as their headquarters. Direct TV lists a PO Box! IN A DIFFERENT STATE! Cowards, Cheats, and Rip - Off artists.
I totally agree! This happened to me as well! I got a new DVR receiver for for xmas last year. It was purchased through Best Buy, per Direct Tv's request! I set up the DVR service and was never told about any contract. I had been a customer for 2.5 years already. As far as I was concerned, I had met all obligation to any original contract. Recently I went to cancel my service. I was moving and found a better deal with Dish Network. I had to speak to six different representatives in the process and not one of them mentioned a contract or early cancelation fees. a couple of weeks later Direct Tv charged $185 to my bank account without my consent, knowledge, or notification! If I hadn't checked my bank account daily, I wouldn't have ever known! I called Direct Tv immediately and had to talk to two more reps. One rep said I had a one year contract, and the other said I had a two year contract - They couldn't even get their stories straight! They told me the receiver wasn't mine and that I had to return it, even though It was a gift and not purchased though them. They sent the recovery box to my old address instead of my new one, and are still going to charge me the full price of the receiver while they wait for the return - even though it is their fault in the first place! My experience with Direct Tv has been a an ongoing comedy of errors, miscommunication and misinformation. I have sent letters, and I am in the process of changing my bank account so that they cant charge it when ever they feel like it! I will be calling the California Public Utilities Commission, in complaint of the whole situation and fees charged to my account with out my permission, as well as notifying the Better Business Bureau. I have switched to Dish Network and love it. I can be month to month and not ever worry about early cancelation fees again.
If you are looking for contact information for Mr. Chase Carey, President & CEO of Direct Tv - please follow the link below. There you can find more useful information for your battle.
Also the Direct Tv Corporate office address is:
2230 East Imperial Highway
El Segundo, CA 90245
Tel. [protected]
http://consumerist.com/consumer/executive-customer-service/directtv-ceos-contact-info-257620.php
Good luck,
Chris
directv does not honor rebate sales promise
Subscribed to Direct TV about a month ago. Was told over the phone that the Family plan would cost $29.99/month with $100 cash back and that I would get $10 credit per month for the next 10 month. Also subscribed for Three channels of Premium Mandarin channels for an additional $15.99/month.
Was told that my total charges excluding taxes would be $19.99 + $15.99 = $35.98 / month for the first 10 month and $29.99 + $15.99 = $45.98 thereafter.
Guess what - got my first bill recently and noted the charges to be $29.99 + $15.99 = $45.98 + tax with "No Rebates"! Call DirecTV customer service and after a prolonged wait I finally get to speak to a service representative. They checked my account and told me that there are no records for the $10 credit for the next 10 month offer and that there is nothing they could do. Asked to speak to a customer service manager but was put on hold for over 15 minutes which I eventually hung up.
If I have to do this again, I would not want to deal with DirecTV. Does not deliver on sales promise and a customer service that sucks. But boy am I stuck with DirecTV or risk paying for the hefty early termination fees!
Direct TV did the same thing to me, never got the rebate offer nor did my brother who referred me. I called several times and they made up lies etc so as not to have to follow through on the fake rebate offer. I tell everyone I know they will NEVER see the rebate. Calling Directv is a waste of time. They have NO intention of ever giving the rebate offer, it's just a lure to get you to order Directv.
We had a similar issue. Signed up for the XTRA package and was promised $29/month for the first year.
After a few billing cycles and the price stayed at $59/month.
I called and was told that I failed to submit a rebate and 90 days had elapsed so there was nothing they could do...
Its pretty much just a matter of time, directv will go down the same as AT&T. AT&T had the chance to be the king of the throne and ruined their own business by continuous phone roadblocks and screwing the customers, I can only say Directv is headed in the same path. I also have been scammed recently by Directv by this ridiculous rebate trap they have going on. I will switch back to Dishnetwork, they do service their customers much better.
poor service!
We ordered Direct TV from a salesman who came to our door on Sept. 9th. We were supposed to have our service installed on the next day between 1 and 5. No show, and no call. I tried to get ahold of the salesman, Kris K0sciclniak, left him a message, no call back. Finally got ahold of the company, The Smart Circle, and they promised to be out on Tuesday...
Read full review of DirecTV and 27 commentstry my tactic!
I noticed that my Direct TV bill was about $50 higher than it typically is so I looked at the details of my bill and noticed that they had incorrectly billed me for an add on service (NFL Sunday Night Ticket) that I had never requested... I hate football! So I called customer service and was told that since there was a free promotion happening when I joined a year ago and that promotion included the NFL football thing (which I never watched, by the way), that they automatically signed me up for this year! They claimed that they sent me a letter in June and I had 30 days to let them know if I didn't want it! Hello? Unethical business practice anyone? I then asked if I could get a refund and they said no. Then I asked if I could at least cancel the service so I don't continue to get charged and they told me that I had to continue to pay for several months for a total of $250! I asked if I could cancel my service altogether because I was so appalled that they were bullying me and they said it would cost $300 to cancel! The good news? I supposedly got it resolved... but I will believe it when I see it. Here's what I did several hours later:
- I logged onto my account and searched their site for "regulations", "FCC", "complaints", "legal" etc. to try to find out the rules and what public agency governs their regulations. I wonder if they have a record of the searches you do when you are logged in... I suspect they do.
- I called the automated customer service and said the word "complaint" when the voice-activated system prompted me. Interestingly, my call was answered right away by a VERY polite agent (unlike the ones I talked to earlier in the day).
- The agent had a record of my previous calls and said that she would talk to her supervisor. She put me on hold for a few seconds and came back and said that they would not only cancel the service but would refund me the 2 months of charges within 24 hours! That was about an hour ago so we'll see. It will be quite a surprise if they do fix it.
I just thought I would post this in case anyone wanted to try my tactic.
The complaint has been investigated and resolved to the customer’s satisfaction.
Beware! of the contract that Direct TV claims you signed to get their service. After the installation is finished the Direct TV installer will have you sign a one page piece of paper. That yellow or pink receipt you sign, which you think is just a receipt, says by signing it you agree to all of the conditions in Direct TV's on line contract. That online contract that you have never seen, says that you have now agreed to never take Direct TV to court if there is dispute with them; it also says that if there is a dispute wth Direct TV over billing you agree to binding arbitration with an arbitrator of their choosing ; that you, the customer pays the arbritrator up to $125 for that arbitrator to decide your billing dispute with Dirct T.V. This on line contract also says that if you terminate your service early that Direct TV can charge the early termination fee to any credit card they have on file for you or that they can take the money directly from your bank account without any notice to you. this early termination fee can be thousands of dollars depending on what you agreed to pay per month. That on line contract also says that you agree to stay with Direct TV for at least two years. To complain about Direct TV to the FCC, Send your complaint to the following address, making sure to include copies of all supporting information:
Federal Communications Commission
Consumer & Governmental Affairs Bureau
Consumer Complaints
445 12th Street, SW
Washington, D.C. 20554 or
PHONE: Our Consumer & Mediation Specialists are available Monday through Friday, 8 a.m. to 5:30 p.m. ET to answer your questions and assist you in filing a complaint. Call toll-free at 1-888-CALL-FCC [protected]) voice or 1-888-TELL- FCC [protected]) TTY
In April of this year I received a charge of $10.99 for a PPV directtv claimed I purchased in Sept 08 - no exact date stated.
I called to have the charge removed as neither I or my wife ever ordered a PPV. I don't think we could have even received a PPV as we use broadband for our telephone and not a land line.
When I questioned why such a long delay in my getting a bill they told me they couldn't bill as I didn't have a land line and the "ordered PP V" didn't show up until I returned a reveive we were not using and they read the charge off that.
Insisting we never purchased a PPV got us no where - have basically called liars and the bill stands.
But get this, as we were moving in May I told them to cancel my service as I would go to cable. They offered a $100 credit but the $10.99 PPV charge would remain.
I laughed and left them. Should I have trouble with them I shall contact the Dept of Consumer Protection in Connecticut and I am prepared to sue them in small claims court.
Yolanda of Shrewsbury PA (06/22/08)
Has anyone ever had PPV charges for movies you didn't order? Someone, I don't know how... Called in on the phone (Direct tv says it was MY PHONE number that used to call in the orders) to Direct TV everyday for 2 months and placed orders for PPV Porn running up charges of over $1000.00. We didn't do it! Anyway, after several attempts to contact them all the way to the Office of the President, we were told that we were liars and that there was no way that someone else could have done this and we were responsible for the bill.
Since then, credit agencies have attempt collections and we refuse to pay it. They have been so unreasonable and flat out calling us liars. They say that someone living here had to have called in these PORN movie orders. I didn't do it, my husband did't do it, nor did my 2 young children! Some orders were placed at 5AM when no one was even awake or home. Some were suposedly downloaded to our living room receiver... now, why would we download porn movies to a living reciever where our children would see them?
So my credit is destroyed because of this. Can anyone explain how this could happen...could it have been a cruel joke and how did they do it? Direct TV says that their System is fullproof and un- Hackable. Why is Direct TV so unreasonable about these charges? They won't remove them.
An ex room mate had service installed at her new address, under my former Direct tv acct. I found out about it in June ( receiving an email from Direct TV thanking me for upgrading my pkg) I called and found out this acct. Was installed at her address in Dec.
I have called Direct tv since June to get this out of my name. They cancelled the service added 250.00 early disconnect fee. And suggested their fraud dept. Would be who I needed to talk to. I have called them numerous times and actually talked to a person 2 times (who promised they would investigate and get back to me) GUESS WHAT? No call back I have called several more times after 20 mins on hold the call is disconnected . So I have chosen the option to leave my name and number. GUESS WHAT? no call back.
I have several pages of notes dates, times,. names, of employees I have talked to there since June. And still no response I have sent a certified letter explaining the situation and asking for help with this GUESS WHAT? No response. The acct has now been put on my credit report which again I can do nothing about.
I can not even imagine that a company could be ran this way. I only hope to compare this with the phone companies that used to take advantage of people by being the only available service. And look where they are now!
billed for 7 adult movies that I did not order
Was billed for 7 adult movies that I did not order. These movies were ordered by an unauthorized minor while I was out of state working. All I asked was for the charges for the movies be removed. I was told by a supervisor that they could not be removed or credited and I had to pay for them. Guess what, I am now refusing to pay anything until they remove them!
Beware people!
Was told the rules for turning service off and on for vacation periods had changed. I was told I could cancel one of our two accounts because this new rule stopped us from using the accouts as we were told we could use then. We were further told to bring the receivers from home to our vacation house to get service. I was told the vacation home account balance would be zero when I canceled and no further balance would occur. Further, I was told a note was put in on the account records stating this.
I now have a collection agency chasing us down for a balance over $300.00.
Funny I now have to write to directv stating what they told me is in my account that the balance is zero.
Ever notice they never put anything in writing.
STACY LONGS WIFE JESSICA LONG TOLD ME I WAS GETTING MY MONEY AND THEY PAY EVERYONE THAT NOBODY GOES UNPAID. SHE IS THE BIGGEST LIAR AND THEIF I HAVE EVR WORKED FOR. SHE IS A LIAR, LIAR, LIAR, LIAR. DO NOT GO TO WORK FOR DIRECT TECHNOLOGIES IN DALLAS NORTH CAROLINA UNLESS YOU WANT TO WORK FOR FREE!
Direct Technologies in Dallas, NC contracts for Directv and they refuse to pay me the $3000.00 owed to me for working for them. The owners Jessica Long told me I was getting my money back in October 2007 and Stacy Long her husband will not pay me. He has a criminal record for being a thief. If I had known this when I was hired then I would not have worked there. This is a low life ### company. Please avoid them totally. They will rip you off! Why would Directv hire someone with a criminal theift record?
You are responsible for the charges! There are locks and limits that are on the receivers that can be easily set, if you were leaving the state and didn't know who would be staying at your house or if you had minors that were not being supervised, you should have set a lock on those channels. Why should DirecTV have to pay for it? At around $15 each if I recall they are for 3 hour blocks at a time. The kid had the time and privacy to view 21 hours of porn?! Give me a break. In the end just refusing to pay for it is going to land yourself in collections. Read your contract and stop blaming the company when you should be blaming the kid who ordered them.!
unvalidated charges thieves & liars
Direct TV lies about their services and their equipment. All of a sudden the FX channel didn't work on one of my boxes. The box was one that I had purchased from Best Buy for $100. They sent a technician to fix the problem and he installed a new box. He had said that that one was outdated. He told me to keep the box. I told him he could have the box because I had no use for it. Then they charged me $50 stating that the box had preventable damage. They charged me for a box i already owned! AND lied about the damage. There was absolutely no damage to the box. He also did not inform me that there was now a new one year contract. Had he done that, I would have never gone with a new box. I would have canceled the service.
STRONGLY AGREE.
DECEIVING PRACTICE, POOR CUSTOMER SERVICE.
TIME TO MOVE ON TO WEB TV OR OVER THE AIR FREE.
I AM GLAD TO SEE IF SOMEONE COULD SHOOT THE SAT DOWN.
unfair termination fee!
When I moved my Direct TV service from one home to another in March, 2006, I was told if I canceled within a year there would be a fee. When I canceled in August, 2007, I was charged that $100 fee. The reason was that one of their receivers quit working in the spring of '07. I called them and they sent out a repairman who offered to replace it. I was told the cancellation fee was based on the fact that the new receiver could not be canceled for one year, and it was not the service but the equipment that mattered. I was never informed of this, but was told it was in an online agreement.
It is ridiculous and questionably legal that a company will not furnish working equipment that is leased, and will tie in that piece of equipment to the original service contract.
Call the FCC. I was told that my service extended when they replaced a receiver. I went along with it, but needed service again. I told them that I refused to renew the contract any further. They said it wouldn't be necessary. Then they told me the contract renewed again. I knew I didn't sign anything. They said it was a "verbal agreement". Come on! What major company does business with verbal agreements? I am out of my contract now. They need something in writing.
I had Direct TV since the mid 1990's . In 2006 I had receiver problems ,and problems with cust svc canceling all my programing but basic programing,with never any channels, or local channels, and now broke down equipment and every time the wind blowed seems like I would either lose reception, or have a cloudy picture , or couldnt change the channels with remote...I was furious, so I called customer service to cancel and was talked into staying by Direct TV's cancellation dept, because I had been such a long time customer.. I told them I was moving to Dish Network they told me they would fix my programming ,and mail me a new receiver without being under anykind of obligation if I would stay,for my past inconveniences.. I told them as long as I wasn't under any contract, or obligation that I would stay they told me if I didnt stay 6 more months I would have to return my receiver to them at no costs to me , but again assured me I WOULDNT BE UNDER ANY CONTRACT ,OR OBLIGATION BECAUSE I HAD BEEN A LONG TIME CUSTOMER AND THEY DIDNT WANT TO LOSE MY BUSINESS...They sent my receiver then they started taking all my programming again and I would call and a week or so later I had no channels again ..I made a final payment by phone and told customer service I was moving to Dish Network.. I received a box post paid and returned their receiver and remote control as we agreed and moved my service to Dish network.. I dont hear anything from Direct TV No bills or nothing, then several months later I get a threatening bill from a collecction agency, for $300.75 I called Direct Tv they said I cancelled early which is a lie...and continued to bill me for full service even though I had called cancelled my service , returned my receivers,and bruised my credit... Dont believe anything the cancellation dept tells you when they are trying to get you to stay.. Have them to put it in writing and mail or fax it to you.. Collection agency your client Direct TV has their wires crossed and is badly mistaken..Im afraid this is one bill you will never collect THEY OUTRIGHT LIED TO YOU TO GET MONEY OUT OF ME THAT WASNT OWED TO THEM...
I had direct tv several years ago. They kept sending us special offers, they want us back. So we called them in december, the sales person promised us 99.6% reception time, very little picture interferance. On Nov 28/07 the dish & receivers was hooked up. Dec.1/07 we lost the picture for more than a hour, I was furious, I called them naturally. They of course went thru their troubleshooting procedures, nothing helped, at this time I told them to come pick up their Dishs & reivers, you did not live up to your promise. Well, they are charging us 137.00 for early cancellation fee, this is not right. I am going to let everone know what kind of service i got.
The exact same thing happened to me and trying to get them to waive the fee ($40 in my case) was useless! I called and raised a ruckus because of them failing to tell me that replacing a bad receiver extended my contract for another year. I AM VERY VERY ANGRY! i WILL CALL THEM EVERY DAY!
They did the same to me. I had a transformer blow up and I called and they came out and fixed it at no charge. 3 months later I moved and decided to go cable and I found out that there is a 1 year minimum that you have to keep the service. They told me on Sept. 6,2007 that since they could not prove that I was informed about the fee then they would drop it. Today (Sept 14th) I check my on line bank and see a charge from Direct tv. When I called to discuss the kid on the phone just kept saying it was all listed on their web site. well, I checked their customer agreement document and all it says that there is a 1 year minimum IF you agreed to a service contract (which I did not). I have been with direct tv for 4 years and this is how they treat me.
beware of their scam and rip off!
My son received a call on his cell phone on the last part of June, this year just showed up on his caller I.D. as Direct TV. The man told him we were getting a upgrade on our services, since we had been a good customer the last 4 yrs. He asked my son for my credit card which I do not have, so he then ask for my S.S.# without thinking he gave it to him, he sat up an appointment,to be here on 7-3-07. When he came I was not home but my son was, The man hooked it up by the time I returned home it was all done. When I saw the van door it said Dish Network, on it. The man had me to sign a paper, which I did without thinking, I then ask if the 2 Companies had merged as 1, he said no. Then said sounded like I was scammed. So when he left I called &cancelled this & told her we were already with a cable co. She said it would be shut off at midnight, which it was not I tried to get hold of someone but did not get this resolved until around around the 27th of July with a balance of $249.00,Payment due this month of $ 196.49. And someone has made a $ 2.00 pmnt. on my account on 7-24-07 with a visa which I do not own. I thought you should know about this scam RIP OFF, ESPECIALLY FOR PEOPLE ON FIXED INCOMES LIKE MYSELF. Thanks, Barbara Pilant
Almost same thing happened to me.Had Direct TV for 3 yrs, then salesman talked me into "upgrading" to a newer box, 16 year old son was home when installation took place, I was left no papers telling me anything, except I was told over the phone I was getting it for 10 dollars cheaper I thought great until I got double billed month after month come to find out I was actually CANCELLING old service, installing new with a contract i never signed or saw(by the way its on your first bill in tiny little print that you have now a contract with them)after a year of phone calls to minimum wage people, each with a different promise to fix the problem, I got turned into a collection agency for the double billing for 4 months I refused to pay. Finally after a year and a month, 2 letters to corporate and a complaint with Consumer Affairs they sent me a check for 30$ less than the double billing(I had already paid the collection agency) I was so stressed by the non service I cancelled and now am being charged an early cancellation fee. I refuse to pay this and I will take them to court first. Beware. Every person you talk to will promise you to fix it, and you will get a different answer.Make them put it in writing, every promise, every estimate of what your bill will be and NEVER give them your bank acct number, they don't need it to install you. What ever happened to customer service...nowdays it seems like every cable company is out to rip you off with no concern for the customer.
do not get directv they will rob you!
I subscribed to DirecTV in April. The day that the dish was put in I did not receive services. Tech said that give it some time and the signal will come in. Later on that day it did. Two days later gone. I called and they said that they will send someone out. Four days later another tech comes out, moves the dish. The signal works for a day. then gone. I call again, same thing. This happened once a week for a month. I called up and canceled the service. Now I was told that I had 90 days to cancel the service and not be charged with the $300plus early termination fee. Guess what I was charged the termination fee. I called and complained about it, explaining how they never gave me service and broke their contract with me. I wrote to the legal department, explaining the problem again. I get this nasty letter back stating that I owe then $233.03 for my early termination fee and that it has been sent to a collection agency now. That is bull ###. They never gave me service. SO DO NOT GET DIRECTV THEY WILL ROB YOU!
I have been a customer of DirecTV since 2002. In 2007 I upgraded to HD. I switched to AT&T U-Verse after just 21 months. DirecTV claims I owe them a $50 early termination fee. I say since I was with them for seven years, I do not owe them that fee. The Customer Service Rep agreed, saying she would make the proper adjustments - the next time I hear from them is a demand letter.
I realize $50 is not much, but why should they have it when I feel I fulfilled my commitment to them? Plus I purchased my HD from Best-Buy, prepaying the lease of the receiver. They are threatening to take me to collections. In this stupid Obama economy, all I need is a bad mark on my credit history.
WHY IS IT THAT THEY CAN GET AWAY WITH SCAMMING PEOPLE AND SEEMINGLY NOTHING CAN BE DONE ABOUT IT. I HAVEN'T HAD HD SERVICE IN TWO WEEKS AND COSTER SERVICE HANGS UP ON ME WHEN CALL TO COMPLAIN.WHAT A RIP-OFF COMPANY
been a directv customer, recentely called for hdtv upgrade, installation crew left holes in roof directly above electric power
box, two weeks later rain came and shorted out power box, a loud
crash and lots of sparks and the power went out. this is only part of the story, now direct has turned my account over to collections
for early contract cancelletion.
e-mail me at
flcrawford@att.net
arlington, tx
[protected]
i will send you the rest of this unbelievable experience.
i am interested in a class action law suit if enough mistreated customers will unit with me
directv upgraded my system to hdtv, left holes in roof directly over
electrical breaker box. two weeks later it rained after about two hours
enough water ran in and shorted out the electric system, with a
loud crashing pop and lots of fireworks we were left with no power.
this is only the beginning of the story. now directv has turned the
account over to collection for early contract cancellation.
for the rest of the story,
e-mail me at
flcrawford@att.net
arlington, tx
i am intertested in a class action law suit if enough customers will
contact me
You need to stop believing your own lies. I am getting an attorney for this. You really put me in a hardship not paying me and I hope it hit you 10 times worse. You are spreading plian lies about me on the internet.
I have never stolen anything in my life. There you go lying again and again. Your home was described on the internet when it was being sold. I have never beeen anywhere near your house and don't want to.. This is another case of fraud. You told me that you pay everyone and I turned in all my equipment to my Lead Tech. when you said you would pay me and you lied again and again and again!
Oops, I made a typing error. At the end of my previous comment I meant to say the criminal record Mike is referring to is a misdemeanor charge of larceny, not felony. It was simply an issue between a teenage kid and his mom. Mike has nothing else to go on.
This is in response to the previous comment concerning Mike Gentry and Direct Technologies, Inc. He is correcct that we did not pay him. However, he failed to say why we did not pay him. Mike was a 1099 subcontractor who was under contract with our company. He and 2 others that he worked together frequently broke their contracts with us. They left unfinished work. They were caught selling our equipment and pocketing the money. They also failed to return all of our equipment to us upon their termination. They literally cost our company thousands of dollars. On top of all of this, Mike became obsessive and threatening. He threatened to have us "taken care of" by a motorcycle gang he supposedly belongs to. He also left us messages describing the inside of my house and details about my home that only people who had been inside could know. He currently has several warrants out for his arrest. As for my husband's criminal record, Mike is referring to a misdemeanor charge for felony from almost 20 years ago. My husband was a teenager and the charge involved his mother. Mike is a little out of his mind and I personally consider him to be a danger.
Direct Technologies in Dallas, NC contracts for Directv and they refuse to pay me the $3000.00 owed to me for working for them. The owners Jessica Long told me I was getting my money back in October 2007 and Stacy Long her husband will not pay me. He has a criminal record for being a thief. If I had known this when I was hired then I would not have worked there. This is a low life ### company. Please avoid them totally. They will rip you off! Why would Directv hire someone with a criminal theift record?
I got Directv installed first of July 2007 and three days later they ask me to prove I was me.
I was roobed on internet by sending info and refused the cut off my service. I got Dish At&T service no problems buit now Directv Is billing me for services never received!
They are crazy and it's a huge attitude and lady said I know who you are and you had a write wuith us and Blh Blah Blah. Now they love to debit muy account and rip me off ahrd earned money! Its a night mare with no police!
absolutely unacceptable treatment
Direct TV
PO Box 6550
Greenvillage, CO [protected]
To whom it may concern:
RE: Account [protected]
My name is Ophelia Gray, and I have been a customer with Direct TV since August 2003. I am contacting you because I have been unable to solve a promotional issue through standard channels during the past month and a half and I am ready to press this issue farther.
On April 13, 2007, I received a phone call from a Direct TV representative with an offer to upgrade to DVR on a two (2) year contract and receive twenty-four (24) pay per view coupons. They company a few days later to set up installation, which was done on April 18, 2007.
On April 30, 2007, I contacted customer service about the coupons and was told they would be mailed that day.
On June 3, 2007 called again because I had not received the coupons and was given [protected] for which they transferred me to the internet department. The call failed several times. I tried customer service again and was told to fill out the redemption form on-line, because the system showed I should receive the coupons six (6) weeks from April 20, 2007.
On June 15, 2007 called again and spoke with Michael at 6:25pm EST who transferred me to the promotional department. Call failed. I spoke with Jan in customer service at 6:40pm who gave me [protected] again and was told to go on-line to www.directtv.com/rebates. When that didn't work, I called the number again and spoke with Brad at 6:55pm who said my account doesn't qualify for any rebates. He proceeded to give me [protected]. I called this number and spoke with Chrystal who transferred me to customer service, where I was told to give it a couple more weeks because they didn't see any offers at this time. At this time (7:05pm), April in customer service said she couldn't offer the promotion and would escalate the matter to management. I requested to speak with a supervisor. I was transferred to Bridget, who tried resolving the issue over her computer but failed. She escalated the account to the credit team. She also informed me to contact her on Monday between noon and 9pm [protected]).
On June 18, 2007 (the following Monday), I called the number supplied by Bridget, which was not a valid number. Called customer service at 5:50pm who saw the escalation was still opened and informed it would take 7-10 days for someone to contact me. The escalation was on the highest priority. Another note was made on the account.
On July 1, 2007, spoke with Victor at 5:10pm who hung up on me. Called back and spoke with Samantha at 5:15pm who informed me the computers were running slow and she couldn't pull up my account and transferred me to the equipment department. I spoke with Kim who said the system was updating to call back tomorrow.
On July 2, 2007 at 10:00am I called and spoke with Jennifer, who did another escalation to management on the highest priority and was informed to give 5-7 days for someone to contact me.
On July 17, 2007 at 9:15pm I spoke with Marge in customer service. She sees the escalation for June 15 and July 2 but said she couldn't access my account because of the escalations. She offered me $10.00 credit for the next 12 months, which I refused. Once again was I was given [protected]. I asked for the dispute department and was given the address for Direct TV. I was told there wasn't a number to contact disputes.
Upon accepting this upgrade, I agreed to a two (2) year contract and the coupons. Now I am locked into a contract for which appears to have been offered under false pretenses. This promotion was valid because I have three (3) co-workers who accepted the same promotion and had their equipment installed within days of mines and have not received their pay per view coupons either.
I have been very pleased with my services from your company until this point. But this on-going problem is absolutely unacceptable. In theory alone, I am angered by the way I have been treated.
I want to be contacted by someone who can actually help me, someone who can actually correct this situation. In my mind correcting this issue means (1) standing behind your promotional advertising (2) send the 24 coupons as agreed upon (2) a written explanation of exactly why this occurred and what steps you will be taking to ensure my future satisfaction.
I look forward to your reply and a resolution to my problem, and will wait until two (2) weeks from the date of this letter, before seeking assistance from the Better Business Bureau or other sources.
Ophelia Gray
I signed up for Directv about 5 week ago. I kept getting phone calls from Directv to apply for my rebates on line, which I have! Problem is, I pull up the rebates, and there are two, which have been approved and have validation numbers, and find out that they have, conveniently, left out the "Submit" icon, which makes it impossible to apply for the rebates! Now, I call the number to resolve this problem, and I'm told that I need to join some kind of plan, which cost 8 dollars, just to speak to a rep. and discuss my problem. And, YES, I'm now stuck with a two year plan, not having a clue what I will be charged each month, So far, its been 87.00 and 117.00 for the first two months, I AM Pissed! Anyone have a solution to this RIP-OFF? DO NOT USE DIRECTV, PERIOD! Anderson Hartwell, Ga.
We signed up with Direct TV throu Century Link and was told I would receive Direct TV for approx. $36 dollars a month. I did the rebate thing on line as requested of me. Five months later and they say they never received the rebate form online and it's passed the 90 days so I will have to pay the normal rate. I just got off the phone with them and they refuse to help because they say their notes don't show where I've been calling and checking on the status of the rebate. I will never deal with this company again. They are nothing but scam artists.
you know right from the start with directv that they are going to rip you off and take your money. they will make you great promises of great deals but when you get your bill you arecharged full price. a good tip about companies integrity is that when you are told something by one of their employees you can never talk or get in touch with that same employee again . and finally you will get tired and just give up and pay your bill. I had to call over 40 times on the same issue. they are really a bad company to have to deal with period
I had just signed up to recieve direct tv, was told to fill out a rebate form. I did that and it can back with " you don't qualify for the rebate." I informed direct tv of this, they said, no problem, they world take care of it so try again tomorrow. Tomorrow came, I tried again and it still said I didn't qualify for the rebate. I called them again and the man I spoke to said he didn't know why it said that, but he would find out. I told him if I'm having this much trouble even before I sign up, I would never think about signing a contract with them. Direct TV you need people who are smarter than the phone they are talking on!
I signed up for Directv and filled in the rebate info prior to the tecnician installing our system. However, the information on the set up changed and Directv said they cancelled the original order and that I should reregister. I have been trying to do that for 40 minutes and cannot get thru to directv. Please answer my complaint. Directv gave me a new account number but I cannot get it registered to set up my rebate...
I just got off the phone with Direct TV. They started billing me in 2009 $49.99 for NFL Football. I don't watch football, I never ordered it. I had automatic billing (BIG MISTAKE) and they said they would credit my account. I realized this morning that they have been billing us again all along. After looking at all my bills I see that they took close to $600. They were apologetic but will only give me my money back in credit. What!? I was on the phone this morning for over an hour.
I AM HAVING THE SAME PROBLEMS WITH DIRECT TV! PROMISES NOT KEPT REF.1/2 NORMAL RATE FOR 1 YEAR .
I signed up as well for a promotional rate online and wasn't told that it would take 6-8 weeks to get the rebate. I am going to look for a class action attorney and submit this complaint. I will keep everyone posted on the status.
I have experienced unprofessional and confused people throughout my life in various companies, but have never dealt with an organization as deceitful as Direct TV before now. The promises they make are all lies and the customer service reps are all clueless. Every person I spoke with had a different story. It has been 2 months now since I signed up with Direct. I am more than frustrated. I will be contacting the BBB and I am ready to pursue this issue along with anyone else whom would like to file a class action lawsuit against Direct TV...
This situation is almost identical to my own right now with DirectTv. I have been redirected and redirected, told to call back in 7 days while awaiting a email response from the Rebate Center, hung up on, and told the promotion I signed up for never existed when I have the promotional flier sitting in my lap. I am disgusted by the customer service I have dealt with since signing a two-year contract with this company and need answers! If my situation doesn't become resolve with the agreement I made to the company I will NOT be renewing my contract and send my grievances to the Better Business Bureau.
over charge, fraud!
I recently returned from another deployment to Iraq with the Marine Corps. When I returned home my wife and I wanted to hook up one additional satellite receiver in our bedroom. Until the spring of 2007 we have always only had a single receiver in our living room. Prior to this installation, I called Direct TV to see what needed to be done to install an additional receiver. I was told at that time that there was no additional charge; I could hook up as many as I wanted to. I went to a local Best Buy retail store and purchased a new satellite receiver off the shelf. There was no contract signed, no additional paperwork or stipulation given to me at the check out with regards to purchasing this receiver. The only thing the young man at the register tried to do was get us to sign up for some "free magazine subscriptions" that would really be charged to a credit card. This receiver was paid for with cash and I received only a paid receipt with the purchase, no other paperwork, contract or verbal warnings about it being "leased equipment".
When I called Direct TV to activate the new receiver, the assistant told me that we already had two active receivers from their company. I explained to him that we have always only had a single receiver, the current one was again replaced in Aug. or 2006 when I was home on leave before deploying to Iraq and the satellite receiver was knocked out from a lightning strike. At that time we went to a local retail store and purchased a replacement receiver off the shelf. Just as this most recent time, there was no contract signed, no additional paperwork given to us or any indication that the equipment that we purchased was for a lease. It was paid for at the register and we received a paid receipt only.
After verifying the serial number on the only operational receiver in our house, it was determined that Direct TV had not removed the previously damaged equipment from our account. The service rep. said that if I checked our bill it should show that we were being charged for a leased receiver. When the bill was checked, it in fact did show a charge for a leased receiver. When I called Direct TV to dispute this charge I was told that I should have checked the bill and it was my responsibility to raise the issue last year in Aug. when the error was made. I explained to the customer service representative that I was in Iraq involved in combat operations until recently and that I did not receive any bills there nor did I have any indication there was a problem until I returned home and again began dealing with bills. My wife had been paying all of our bills in my absence. The representative said that it was my wife's fault if we were overcharged and that company policy was to not do anything about it if it was over 60 days old. I was told that on the bill a charge was noted as leased equipment but it was only a charge for having an additional receiver hooked up, not that I had rented the equipment. Then to add insult to injury, they wanted to refer me to another representative to get us to expand our service and pay even more money out on some promotional package.
After a couple of days I again called Direct TV trying to get the issue of being over charged for a receiver that was not operational taken care of and I received the same lack of understanding as before and again had someone try to sell us something else.
A couple of days later, I again called the company trying to get this issue taken care of and received the same story that it was our fault for not catching it sooner and Direct TV would not refund any overcharge. At that time I told the representative I wanted to disconnect our service immediately. Again the representative tried to sell me an additional service package if I didn't disconnect. I was eventually transferred to an older gentleman named John who said he would help me disconnect the service. He wanted to know why we were dissatisfied and I explained it all to him again. He was the first person from the company to say anything could be done about the overcharge after everyone else said nothing could be done. He did say he thought it was his companies fault for the overcharge and said he would have our bill adjusted to show a refund. If anyone at Direct TV would have shown an interest in dealing with us previously, the issue would have been settled at this point. Then John also tried to sell us an upgraded service package. I told him that the last thing I was interested in was spending more money when I was trying to recoup an overcharge.
Last week we received two empty boxes from Fed Ex with return addresses to the company. A couple of days later we received a recorded message from Them explaining that we were to return leased equipment to Direct TV. I called Them to explain again that we do not have any leased equipment, that all equipment we possess has been purchased at a retail store. I was transferred to 3 different people who each said basically the same thing. All they say is that the equipment is leased and that I have a one year service contact with Direct TV just because I used the service. One of the customer service representatives went so far as to say I wasn't telling the truth when I said I never received any additional paperwork, contracts or cautions when I purchased the equipment. The next man I was transferred to said he would connect me with the department that would remove the 1 year service contract from my account and when I spoke with them they said they knew nothing about it.
It seems every time I have some contact with Direct TV, I receive some previously undisclosed information about some charge for one thing or another that is not mentioned by anyone else but I'm supposed to know about it because it’s in my contract.
Many of their representatives have given erroneous and at times conflicting information which has aggravated this issue. Most recently we received a call from 2 more reps., one eventually after about 45 minutes of saying we owed all the previous charges and trying to sell us additional service packages confessed that she had no authority to deal with our dispute, that her only purpose in calling was to get us to continue our service with Direct TV and that she had no authority to deal with disputes. The last week of July another service rep. calls the house under the veil of dealing with our dispute only to find that she also has no authority to deal with it and actually never even read my pervious letters to their company. She did say that the charges have increased now to nearly $200 and that they would send it to collections.
Direct TV continues to attempt to sell upgraded service packages, not deal at all with the complaint issues and have people contact us with no authority or knowledge of our complaints. But they always end the conversation with a big thanks for choosing Direct TV. We feel that they are being purposefully deceptive, stalling and leaving us with no choice but to seek legal action.
We had a Direct tv account for 10 years. We just moved and had the service terminated. When I called the rep said it was handled and it would be terminated on 12/20 and the phone went dead. I was billed for an additional month (in advance) on 12/24. When I called I was told the service was not disconnected because the phone call had been terminated. They were the ones that terminated the call and they understood perfectly well that we were supposed to be disconnected.
Trying to contact them is a real pain too, and their web site as far as contacting them is ridiculous.
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DirecTV phone numbers+1 (800) 531-5000+1 (800) 531-5000Click up if you have successfully reached DirecTV by calling +1 (800) 531-5000 phone number 0 0 users reported that they have successfully reached DirecTV by calling +1 (800) 531-5000 phone number Click down if you have unsuccessfully reached DirecTV by calling +1 (800) 531-5000 phone number 0 0 users reported that they have UNsuccessfully reached DirecTV by calling +1 (800) 531-5000 phone numberCustomer Service+1 (855) 838-4388+1 (855) 838-4388Click up if you have successfully reached DirecTV by calling +1 (855) 838-4388 phone number 0 0 users reported that they have successfully reached DirecTV by calling +1 (855) 838-4388 phone number Click down if you have unsuccessfully reached DirecTV by calling +1 (855) 838-4388 phone number 0 0 users reported that they have UNsuccessfully reached DirecTV by calling +1 (855) 838-4388 phone numberSales+1 (855) 796-1459+1 (855) 796-1459Click up if you have successfully reached DirecTV by calling +1 (855) 796-1459 phone number 0 0 users reported that they have successfully reached DirecTV by calling +1 (855) 796-1459 phone number Click down if you have unsuccessfully reached DirecTV by calling +1 (855) 796-1459 phone number 0 0 users reported that they have UNsuccessfully reached DirecTV by calling +1 (855) 796-1459 phone number84496636578449663657Click up if you have successfully reached DirecTV by calling 8449663657 phone number 0 0 users reported that they have successfully reached DirecTV by calling 8449663657 phone number Click down if you have unsuccessfully reached DirecTV by calling 8449663657 phone number 0 0 users reported that they have UNsuccessfully reached DirecTV by calling 8449663657 phone number
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DirecTV emailswebsite@directv.com100%Confidence score: 100%Support
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DirecTV address2230 E Imperial Hwy, El Segundo, California, 90245, United States
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DirecTV social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 16, 2024 - View all DirecTV contacts
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Stay away - direct tv sucks!Recent comments about DirecTV company
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Waited over four (4) hours for installation. Direct T.V. never showed up, and then they lied, and stated that they had called to reschedule the appointment (which they had not called). I had to take time off work for the installation, and they never offered an apology, only a new installation date. I was "going to be a new customer", and I am glad I found out about the awful customer service before officially obtaining the service. I demanded my money back for the equipment, and decided to stay with Dish.
i have been a direct tv customer for years and i am appalled to learn you are discontinuing the weather channel, this will place millions of americans in harms way without their up to date forecasts.seems to me you could negotiate some agreement to keep this important service available.
Do Not Sign Up...straight BS! Your bill doubles with the HD BS they keep on your TV, and that two yr contract but only honor the pricing one yr crap is hilarious! Attorney general's office would love this one
deceptive practices. Get you under contract then dispute contract agreements with programming prices and charges. Not a trustworthy service!
ever sence you guys took sirius satilite away i have been mad as a hornet . sonic tap sucks and the quality it horrible and who in america wants 10 more hispanic channels not me
i need help changing email can you help or not
i dont have a complaint but i would like help changing my email add.to peacock316@hotmail.com. now its wllmyers@hotmail.com we cant get into my husbands email so peacock316@hotmail.com is our new email. can you help us get into our account? thank you
STRONGLY AGREE.
TYPICAL, JERK YOU AROUND, SPIN THE WHEEL.
DECEIVING PRACTICE, POOR CUSTOMER SERVICE.
TIME TO MOVE ON TO WEB TV OR OVER THE AIR FREE.
I AM GLAD TO SEE IF SOMEONE COULD SHOOT THE SAT DOWN.