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I canceled Directv a year ago and I paid my last bill. I even called them to make sure I didn't owe anything else. I was told, "no you don't owe anything else". On June 1, 2024, I received a statement saying I owed zero. On March 10, 2025, I received an email saying that I owed $440.00 for a broken contract. How is that they waited over a year to decide that I owe something? I didn't sign up for any contract, so how do I owe something? It's now in escalation, because I am disputing it. One thing that I know for sure is I will NEVER go back to Directv again! You have lost a customer for life.
Desired outcome: I want the $440.00 taken off my account.
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**Update** My wife contacted the Better Business Bureau and they contacted Directv. The President of the company admitted to the error in our billing and reversed the charges. The nightmare is finally over. Thank God!
