DirecTV
Reviews and Complaints

Why doesn't DirectTV offer TVG2? According to TVG2, DirectTV is not interested in subscribing to sam. That decision is absolutely ridiculous and is preventing the TVG viewer from having access to all of the race tracks that are available on TVG1 AND TVG2.
I request a response to this complaint. Bad business decisions such a these simply push your viewers to drop DirecTV and subscribe to the infinate options available through streaming, TVG1 and TVG2 being just 2 channels available through such.

Dixie Dick
customer since 1995 when DirectTV was Primestar. I'm ready to get out of the horrible programming packages offered that do not provide ALL sister channels and the insultingly high prices that DirecTV extorts.

Better get back with me. I'm speaking for LOTS of TVG viewers.

Every month I have to call after receiving a high bill every month. The customer service agents are no help and always tell you bull that has nothing to do with what you are calling about. Every month my bill is a different amount and ridiculously high. Received my bill today for over $300. 00 they claim I had a past due amount of $213.00 but I never received a bill from them which is crazy. I refuse to pay that type of money for cable and will be calling to cancel my service this is the worst experience I have ever had with cable. Direct is a rip off and I am fed up am calling to cancel my service and move to dish.

Why in the world would you change something that has been working all these years?
The guide is now so small I have to get up to stand in front of my tv to read it. And what is that "voice" announcing all that garbage? Change is NOT always for the better. If it ain't broke don't fix it! Please, please put it back the way it was. If I wasn't locked into a contract (which I would be charged for the completion of said contract if I broke the agreement) I would change in a heartbeat. Come on, get with the "service" part of customer service.

I called on Monday after trying to change the font size and color scheme. I had to move my furniture in my living room so that I could try to see the guide's words (didn't help), had to walk to the TV every time I wanted to see what was coming up on the channels. Tried to use my list of saved and then had to figure out if I was continuing watching, was it from TV or a movie, etc., etc., etc., Was told by someone in customer service that they know there is a problem and that they may have it fixed by 2019. I went on the internet to see if there was anyway to fix it to at least see it better. Customer service told me to turn it onto talking guide. Hello, I'm deaf in my left ear. That doesn't help me. Finally decided to go back to Xfinity which I had left to go to Direct. I had been VERY HAPPY with Direct TV until this past week. I'm committed to a two-year contract with Xfinity. Direct TV now trying to get me back. Unfortunately, they are a dollar short and a day late. I told them that they need to do a better BETA test with people who have bad eyesight and other physical problems. Not everyone is computer savvy and trying to understand what all changed was too much too soon. The sooner they get their act together the better. So long for now, Direct TV. I think you are going to see a migration of loyal customers going to other venues.

On Jan. 29 2018 Direct TV decided to suspend my account. Why I do not know. I called that day and they reinstated the service, except the genie receivers would not work. The lady I talked to said she could not fix them by phone and she would have to send a tech out to fix them. I said fine but I was not going to pay a fee because DirectTV suspended the service. She said ok. I got my bill ( 02/12/18 - 03/11/18) and I was charged $99.00 for service call. I called immediately and the girl told me that she would remove the charge, but would not show up until the next billing cycle. Ok, get nex bill and $99.00 is still on it plus a $9.00 service charge. I call again and speak with a lady and she says she will take care of the problem, but it will not show up until next billing cycle, Get next bill, $108.00 is showing as unpaid plus $9.25 service fee. I call again and they tell me they are going to remove the $99.00 service call fee and the $9.25 service fee, but they can't remove the $9.00 service fee because the billing system won't let them. That is not right that i should be charged a srevice fee for something I never owed, Hope you can help me. Thanks, Vince Nangle
Question Reference # [protected]
Date Created: 04/28/2018 03:04 AM
Date Last Updated: 04/30/2018 05:
DirecTV acct. #[protected]-Vincent p Nangle

On Monday April 23rd 2018 DirecTV and AT&T U-verse had scheduled appointments to relocate my services to a new address. Upon completion of the internet and satellite installations the side yard gate to my house backyard was left open resulting in my dog escaping the backyard and being struck by a car in the street directly in front of my house. Almost a $1, 000 veterinarian bill and my animal still had to be put to sleep. I tried to contact to make a claim on that day however I was given the runaround by multiple AT&T and DirecTV employees such examples are being left on hold for 2 and 1/2 hours being instructed to go to an AT&T cell phone store to make a claim and also given illegitimate phone numbers. This is been one of the worst experiences in my life losing a family friend of 10 years and the amount of care and respect that I have received from the employees is disgraceful inhumane unethical and cruel. I need immediate resolution or I need somebody to reach out and show a bare minimum of sympathy to knowledge that my process of a claim is being initiated and handled. NOAH GREENSPAN [protected]

We have been with DirecTV over 20 years, and am victim to this monopoly. We are in our 60's, and pay $165/mo and don't even have one premium channel! We cannot watch what we want when we want to, and if we watch anything live we are disappointed in missing half the broadcast (dealing with freeze ups, dropped audio, and on and on). Recorded programming is worse. If you get it to record, it freezes up every time, if you fast forward you have to hit pause several times to get the dropped audio back, and so on. Calling for help is out, you spend hours getting through, then hours when they walk you through things, then a day of vacation waiting for a Tech that does not fix the inherent problems anyway. We pay more for TV only than we do for electricity and heating gas, which is far more important. If there was something else out their, THEY WOULD BE DROPPED IMEDIATELY!

I have been with directv over 14yrs and I've had to call every month this year. I called about my monthly discount and they said I've used it early! Seriously are you kidding me. I dont even do the bill they apply it. So if they used it early that's on them. All I ask was to take my monthly discount off and I'll pay the rest. So tell me who's taking care of this issue, I will not call every month. I'll go to another company before I go through all that.

I called in to Direct TV on April 16, 2018 to technical support department. I was explaining to the phone associate how my my dvr was not working properly, not recording shows. Saying dvr was over heating after only being on for 10 or 15 minutes. the associate was not being very polite. Saying I should of called when situation occurred, tried to explain to him that just started a new job, a lot of personal things going on. He was refusing to have a tech come to see what is wrong with it. Told him I was paying for services that weren't working correctly. I told him if I couldn't get help with situation, that I was going to switch to a different cable provider. He started saying again that I should have called when situation occurred. I have been with direct tv for a very long time. Sorry it had to come to this, this isn't the first time of ignorance from a employee associate.
Associates name: Roy Bobby 363 Scott

We entered in to a 2 year -Price will Not change for 2 years - contract with DirecTV.
This was including a price discount for having three services with DirecTV & ATT: Home phone, internet, and satelite TV.
13 months later, our DirecTV bill was suddenly increased by $45.84 per month (almost double what we were previously paying).
After 3 days and approximately 8 hours of phone calls with endless transfers and hold times, I was connected to Omar from DirecTV's Loyalty services.
Not only was he rude, but he said that our internet with ATT was DSL internet (instead of Uverse - which we cannot get where we live) and therefore did not qualify for the 3 service bundle pricing. He stated that after we agreed to the 2 year - no increase pricing - via phone but before the DirecTV installer arrived, that DirecTV sent us an email explaining that we would have to pay this higher amount. He further stated that it was our responsibility to read all correspondence from them and that there was nothing to be done and nobody else we would be able to talk to regarding this matter.
We agreed to a certain price via phone and were not aware that we needed to look for and read a future email (which we have no way of knowing 13 months later if it was truly sent or not) from DirecTV.
Now, we must pay double for 7 more months or pay hefty cancellation fees.
We feel this is very unfair, and that DirecTV has sneaky business practices as well as horrible customer service.
we Intend to use all avenues available to us until DirecTV / ATT agrees to a fair resolution to this contract / billing issue. Further, we will not continue to be loyal customers of DirecTV or ATT if a fair resolution is not met.

The recent change in design on the guide is horrible! I'm so beyond livid! I can't tell the difference between what channels I get and which ones I don't! 50 shades of gray is it?! Really?! Did this really pass approval on a corporate leve?! Do you really think people can easily read that?! Thanks for making it so difficult... as if there's nothing else that's difficult these days.

Cannot read it! Font is way too small! Even people with good eyes cannot see it unless you are standing right in front of your screen. Also no rewind? The whole thing is bad! Guess we'll switch to a inferential company unless you go back to the original. Why fix something that isn't broken? Please do something about this. A lot of people would appreciate it, or you are going to lose a lot of business.

This new format is horrible! I can't see the words from my bed or couch as they are now too small and not bold enough. Leave, well enough, alone. I understand that change is inevitable, but it should also be change for the better. This is not change for the better. This new format reminds me of Dish Satellite's format. Since they have better prices, perhaps my next step is to switch. I've been a loyal customer of Directv for over 15 years. It's a shame that this is what will separate us.

I was attempting to watch an NBA playoff game that I was able to watch two days ago. The channel was blacked out, so I called the support line. After some time on hold I spoke to a nice representative who was able to give me a free promotional that allowed me to watch the game. However, she gave me the wrong channel. I then called back and sat on hold for 20-30 min. The next representative I spoke to said she had no idea what I was talking about, so I asked to speak to a manager. After even more time on hold the manager finally picked up and told me that he was not able to do what a subordinate incorrectly attempted to do earlier. I missed the entire game, and do not have the problem fixed for the future. I am extremely upset with the service I received today. If you have a problem with Direct TV the best possible solution is to just switch providers.

Your new formatting is great but some of us need to adjust the font to a bigger size due to the color and no boldness. How do we adjust the font size on the guide menu. There is plenty a room to individualize our own screen. Thank you. Hope you resolve this problem soon you already have a lot of very unhappy customers.
We've had no problems over the last five years until someone wanted to change things without thinking over people who are homebound And use this a lot

In september I wanted to add a tv, so dtv told me to switch to the genie 2 from the original genie. What a mistake. 8 months later and 6 technicians. They finally sent me another genie 2 device and not much better. Plus after changing the box I lost my tv package I had for 7 years. They wont give it back to me. I lost over 50 channels and bill went up. Dtv tells me theres nothing they can do. First thing is they should stop selling the genie 2 until all of the software problems are resolved. Im canceling all my boxes but 1 because im a big football fan and I want sunday ticket. Once they dont have the contract with nfl, im out

I am very unhappy & disappointed with your company. I feel like we just got ripped off.in January we sign up for direst tv and was told we would get a $200 credit card to use as we wanted. We waited and nothing came.in March I called they told me I had to call another number. That is when I cancele our movie channels because never watch them He then told me our bill would be a few dollars more. I said that our bill was not to change for a year. We got into a very long discussion and by the time I hung up, I was very upset and did not call. On April 11, I called again and was told my carsd had been cancel because I did not resporce to a letter I never got. I was on the phone 2 hours and transfered 4 times and no one could help me. The next day I got the same run around with 5 different people and was told by the last person a superion weould caa me back. That never happen. The 3rd day I talk to 2 more people that could help me Now I am at the end of my rope. Please help me.

Today I awoke to see that the interface of the Playlist of my recorded programs had been changed overnight to something that is intolerable. The font size is so small that I can't read it from my bed or my couch. Why can't they leave something that is perfectly fine alone? They've ruined the whole Directv experience for me. The only thing that kept me subscribing to Directv was that its interface was so much better than any any cable or satellite company. It has now gone from the top of the heap to the absolute bottom. I will be canceling my subscription after being with them for over 20 years.

Being a Call Rep myself for Citi Mortgage and a Fortune 500 company, I know what it takes to be a a person you want representing your company. The woman I have encountered are NOT! They are rude, cold and do not listen to a word you say. My last conversation with a girl named Gray, she would not shut up repeating the wrong answer to a question I did not even ask. I never received my recovery kit or a confirmation email with the last payment I had made 3 days before, like I was told I would get. I wanted an email with the instruction that would come with the recovery kit to show what to send back. All she keep repeating was "We are not sending you a recovery kit." After about 4 times I told her to get me a Supervisor. She came back and said none was available, then I said send me back to the states. She said she couldn't. I told her I would call back till I got someone in the states. I got Kevin in Florida. A great rep for your company,. Then a Danny, I believe in El Salvador, who tried to help. Then for my second part he sent me to a Brandy who had to mail me out a statement showing a payment, which I think is a crock. Why could I not get my email? She said she should not email or fax. Your customer service is [censored].in a world where your business depends on your customers, your investment should be on educating your employees in customer relations!

I received a call from directv asking me to switch from AT&T and that my bill would be much cheaper and being that I'm disabled on so security disability it sounded enticing. I asked them several times if I switch to your company I will receive $200 to switch from AT&T cable and also a $200 gift card to switch from AT&T Internet to AT&T Internet with the higher megabyte and days Emphatically said yes I asked him again and they said yes again I said if that's not the case I do not want to switch. Now when it's time to redeem my gift cards they're telling me that I only get one $200 gift card and the Internet 1 I'm not allowed to get. Now if I was not gonna be offered that I was very crystal clear that I did not wanna switch to the company I have found on many occasion's with in only being with this company less than 2-3 weeks they have lied so many times I can't count. But being that I'm disabled and I especially told him that obviously that $400 without me and he basically used the fact of my disability to get me to switch because of the money only to find out later he lied according to what they told me when I went to redeem it is so infuriating to me it's beyond words. It's unethical but I'm putting in a complaint to the Better Business Bureau I'm also making a big page on Facebook on how you should treat a customer when you're trying to get them to switch over especially a customer who is disabled and who needed the help and instead you decided to lie to me just to get me to switch over its deplorable. If this is not corrected I will be switching within the next couple days I do not wanna be with a company who Lies to people outright.