DirecTV
Reviews and Complaints

This is complicated.

I'm writing on behalf of a Gerard Shafer. He is a disabled adult. He lives with two other disabled adults; Kevin Young and David Andresen. I am Jake Walker, Gerard's caseworker. DirectTV has stated that they have not received payments since September and have cut service. The checks are paid on Gerard's account through Scott County Community Services (Social Security), from each of the three gentlemen. I have proof that they paid as recently as November and the checks have been cashed by DirectTV. Direct TV says this has not happened. I even submitted proof of payment to the address they told me to and never heard anything back. I called them again and they directed me to you. I am submitting proof of payment. I would like the service restored and for no additional charges to be applied. I don't believe the guys should be punished financially for Direct TV's error. I would appreciate a response as quickly as possible.

My husband and I were shopping at Sam's when we were approached by a woman who said Sam's was doing a promotion through AT&T. She asked who our internet and cable service was through and we said Uverse who at the time we were happy with. She said she could save us so much a month, we would not receive a bill until February and we would get a $300.00 gift. card. It sounded great. We could use a monthly saving so we said sure. We would also told that since both companies were with AT&T they would take care of everything and when Direct TV came out they would take the Uverse equipment. Well none of that happened. Direct TV came out and charged us over $50 to install. The person would not take the equipment and only one tv of the four are working. Then we got a bill from Uverse and Direct TV. We have called both companies and spent hours on the phone. We cant seem to get a manager to call us back. No one seems to know of any promotion with Sam's and all we are being told is that our bills are due. This is a HUGE scam.

Mary Mcghee had a appointment, Dec 9 2016, between 12 and 4 to have the cable connect to a Tv. After 4 I called Directv to see where my tech was I was informed that he was on site, not in my area I'm looking out my front door and don't see Directv nor do I see Att. Directv Tech. said "what I can do is give you another appt". Tuesday Dec. 13, 8 to 12. Now I live in a condo and was up at 730 the phone did ring but when answer no one said a thing, waiting 12pm comes and again I called Directv Tech said "they came but no one answer call or door" I'm not saying they didn't come but I look out my door several times and there was no one that came. so what I want point out that my hours of time is between 8 am to 12 pm, why is it the Tech thinks that if they knock on the door and if there's no answer they can go to the next customer, I'm expected to put off what I have to do for hours for them, I should have that same respect, 8 am to 12 pm is my time knock until there's an answer we are expecting them. I now have another appt for Thursday Dec. 15 again between the hour of 8 am and 12 pm. who knew it takes a a week for a simple connection to a Television, shame on Directv Technician

Mary Mcghee 300 country club dr Jonesboro Ga 30238 [protected] Thank you

First let me state that I am a senior citizen and on a fixed income. That fixed income has proven sufficient, though, to be able to afford more than people on only Social Security but not so much that I can, or will, ignore or forgive a company that takes advantage of us because we are perceived to be weak. Forgetful we may be but never weak. In April of 2016 I had a fire in my home that forced me out and made it necessary to take an apartment until I can move back into my home. I called all of the utilities and Direct TV to cancel service until such time that I could move home and I thought the situation was taken care of. Direct TV was a different matter, however when they told me that I would have to pay an early cancellation fee in order to cancel so they gave an alternate solution. They talked me into taking a six month suspension so that, when the house was back up I could continue with no further expense. For clarification purposes I need to state that I had had the service for three years and, to my knowledge, contracts are set at two years. Not happy but willing to comply to save the money they wanted to charge me, for early cancellation, I agreed. I then immersed myself in all the details involved in building a new house. That, in itself, is exhausting for a 68 year old man and I forgot what I had been told by customer service. The other day I was reviewing my banking statement and found an automatic withdrawal for $235.57 paid to Direct TV. I immediately called customer service . Long story short Desire (nice name for a stripper don't you think?) in customer service told me that I was not going to get my money back even though I cannot access the service I am paying for because I don't have a house to put a TV in at this point. My contractor says mid January. Fingers crossed. I told Desire where the company could stick their service and demanded that they cancel my service. Lesson well learned. I am not even going to bother to contact anyone else inside the company for a resolution. I'm just one person and I'm sure the company will be signing up thousands of people, today, who will be unaware of the companys unethical, if not illegal, practices. Isn't SOCIAL MEDIA a wonderful way to warn the unwary?

I called last month and made a complaint about Directv adding the sports package and HBO, and other channels to my account. I have not even watched any of those channels. The women told me that she would remove it from my lineup, and then this month I get billed again and I called Parker and he told me that it was still on my lineup. He says that he removed it but I still have to pay, very upset with this service. If it wasn't for the contract not be up is the only reason that I am staying with this company..As soon as I can I am going back to Time Warner.

I called on Friday night because I received a message on my TV saying that I needed to replace the cables as they weren't compatible. when I called I had to repeat that I was an existing customer on the recording 4 times then finally got someone, whose name I can't remember because they said it too fast. When I told him what the message said he told me that they couldnt do anything and that I would have to replace the cables. I told him the TV had be on all day and hadn't seen the message until my call. the message wont let you watch TV or change the station. I also told him that I had only had the service for a few months and was told they couldn't do anything about it that I needed to replace the cables. He even said he contacted technical support and they said exactly what he said.. Multiple times, without a storm or weather event happening, the TV program has frozen and when we try to record one problem, we were unable to watch anything else and then the only thing we were able to watch was the first period of a hockey game over and over. in fact we sae it seven times, the same period. WE have had to reboot the computer system multiple times in order to connect to internet, or TV.. At the present time I I am looking into other available TV services.. I am tired of being made to feel like I am stupid and the only solution is for me to purchase extra products. If I find anything, I will be changing and they will know how bad their service is and I will fight regarding the service plan and the contract fee to disconnect

My deceased mother's card has been left on my account without authorization since back in December 2015. In addition I placed a complaint explaining I will not pay until that card is taken OFF this account. This has yet to be done. Also, I have made payments, and had a 0 balance from my last payment. My amount due is now over $500, in less than one month, HOW? I am officially disputing my bill, again, yet you keep disconnecting service while it is in dispute. Extremely aggravating, and disrespectful, and a lack of service. I want this issue resolved as well as all overdrafts incurred due to unauthorized charges for the past year to the card on file as I have requested on every call during this year.

I signed up a contract with DirectTV back in 2009 and must say that they were pretty nice. I was satisfied with their service. But they changed a lot. Price has increased several times! When I received my last bill the price was $50 more!
I contacted DirectTV customer service and received the most ridiculous reply ever! Their rep said that everything becomes more expensive and their service is not an exception. I guess it's time to search for another company.

On 7-17-16 a check was mailed to direct tv in the amount of 63.30. # 5122. The bank deducted this amount from my account. Direct tv posted it as
$17.24 not the amount of check.
I have called them, sent e-mails, filed a payment dispute. They will not do any thing about their error. Now I get an e-mail saying they are going to disconnect. I have sent letters of their greenwood village, co. Office, this bill is paid every month on time.
As of this date no one has done anything about this.
Can anyone do anything about this error. They now have me past due on the account of over $50.00. It is very upsetting that no one in their office will do anything about their error, not mine.

Direct TVs Billing department took 71.10$ off of my credit card without my knowledge. My X boyfriend was the Account holder. I was only an authorized user. I made a payment months ago with MY credit card, That I only gave them permission to use one time. I told the gentleman to erase my cc information and to NOT use that card again. So on November 2 2016 Direct tv took MY money with me knowing. And I want my money back. They are coming after the wrong person, for I have never had an acct with them before. They are looking for Paul Davis. The account number is 6731647.

I have finished 2 yr contract and decided to go to cabling, I ask to cancelled service and they were going to send me boxes to send equipment back, , and would send a finally bill after equipment was returned it was only going to be 60 dollars, , but without approval they took out 250 out of my account and after asking they returned only to take it back out the next week called again they said we will have too wait for equipment, , then they could release money, , , after they got equipment, , they gave me back53 dollars said it was what I owe, , very shady people, , don't every pay with check or card, , they will take what they want

Prices go up, fees appear and cancellation of terrible service costs up to $500. If you have had a TERRIBLE experience with DirecTV, sign this petition to make your voice heard!

http://petitions.moveon.org/sign/indirectv-stop-taking?source=c.em&r_by=2518627

The satellite installer nailed a cable to my roof which came loose leaving holes in my shingles/roof allowing water to access damaging my ceiling. My satellite was installed on August 3, 2013. The installer put nails in my roof through my shingles to hold a cable in place. Recently the cable came loose leaving holes in the shingles and roof allowing water to access damaging my ceiling. I filed a claim with Direct TV on 8/31/16 and was told I would hear back from the company within 5 business days. Additionally, I was directed to mail pictures and a description of the problem to the King of Prussia dispatcher who would resolve/repair the damage. No one contacted me so I followed up on 9/13/16 and was told the issue was escalated and I would hear back from someone in 5 business days. No one contacted me. I called the dispatch office and they told me they can't help me. I called the Risk Management group and they told me they couldn't locate the damage claim. I have spent HOURS on the phone trying to resolve this and have yet to be contacted by Direct TV. I spent 1.5 hours on the phone today and was told there is no guarantee that direct tv will fix this problem and that I should keep trying to call the Risk Management number. This is ridiculous. I want direct tv to pay for the damage in my home caused by an inadequate installer. My account number is [protected].

Purchase of costco tv/direct tv
September 23, 2016

On friday, september 23, 2016, our family goes out to eat, and then to costco to shop. I go to tv area. The pix on the samsung 4 k suh hd tv just jumps out at you. There is a black man in a blue direct tv shirt assisting customers in the tv department. After he helps a couple (The blonde lady was a travel agent, and she said that the alaskan pix on the tv was just like it is, because she and her husband, with her, just got back from an alaskan vacation) from athens, I ask him to tell me about the samsung 55 super hd tv. He does, and then when I tell him that I am a direct tv customer, he says "and that's why I am going to help you out. " I ask him if the tv is easy to connect, because I am technologically challenged, and he said it was-just disconnect the wires from the old tv, and hook them up to the new one. He then takes me around to a curved tv, and said for the money, this is just as good as the samsung. The pix was not as good, though, and I return with him to the samsung. So, he helps me load it on a cart, and I buy the samsung.
When we get home, we unpack it, take the old tv out, and our daughter, amanda, sets the new tv up. I look through the documents, and I google the direct tv website for 4 k service, and discover that to get the service, you must have 3 things-a 4 k model hr54 genie, a 4 k compatible tv, and either the ultimate or premium programming package with direct tv. The new tv's pix is just like the pix on the old tv.

I call the number on the direct tv website, and talk first to a lady who sounded american. She was yawning a lot, and when I asked her how she was doing, she said her child was up late. I asked her how old he was, and she said one year old, and that he didn't sleep well with her, but did with the gather. I told her what I needed was to have 4 k service for the new tv, and told her the info on the website, including the hr54 genie. She told me she understood, and placed my order, setting up my free installation for october 1, from 8-12 noon. She said that there would be no charge for the equipment or the installation (A "customer loyalty special") ', but there would be a $20 "handling charge, " and that the total extra charge to my bill for the equipment with them would be $15.00 per month. She then said that she needed to transfer me to an "order confirmation specialist" to confirm the order.

I then talked to this next person, who had a foreign (Indian sounding) accent, but gave an american sounding name. When he went over the order, he said that the first lady had ordered the wrong genie, not the required 4 k model. He said that he needed to cancel that order, and transferred me back to a third person to place a new order. The third person was an american sounding lady. I told her what I wanted, and she placed the order; however, she told me that the equipment and installation would be free, and confirmed that the total extra charge was $15.00 per month. We change the installation to monday, october 3, 2016, from 8-12 noon; and transferred me to yet another "order confirmation specialist. "

I then talk to the fourth person, who confirms my order, the free equipment, and free installation, as well as the extra charge amount. I receive shortly thereafter an order confirmation email. However, the equipment listed was not for the 4 k genie, and listed 3 different genies, one a "4 k genie mini. " it did show not show the amount of the extra charge to my bill for the 4 k service, so I called back. It was during the fourth quarter of the auburn-lsu football game, and continued after the end of the game. The agent then transferred me to "tech support, " where I talked to another foreign-speaking man who gave his name as "chris. " I again told him what I needed was 4 k service for my new tv, and he assured me that the listed equipment on the email was what I needed. However, when I asked him to confirm the total extra charge for it, he said $29.00 per month. When I told him that was twice what I had been told, he went to check with someone, and then told me that the $15.00 was correct, because we were already paying $7.00 per month per unit for the 3 receivers we had already. He confirmed the october 3rd installation date and time window.

I tried to reply to the order confirmation email, but it would not allow a reply. I have been a loyal costco and direct tv customer for years, and this is not the competent, ethical customer service I would expect from either company. I would just return the tv to coatco, and cancel my direct tv order and regular service, but I have given my old tv to our daughter and cannot ask for it back.

Today I received my bill which is supposed to be $65 - $40 for service, $10 to rent the box, & $15 protection package. Instead it was $220.17. I called last month because it was higher than agreed upon ($90) and just bit the bullet because I did not have any more time to spend on it. This time I had to find time and spent one hour trying to resolve the issue. I signed up for a "bundle" two months ago with much assurance that as long as I cancel the premium channels before the end of three month period I would not be charged. They not only overcharged me, they threatened that if I did not pay it they would report it to the credit bureau and I could face additional late charges and penalties.

I only want them to honor what they promised and adjust the bill to the original amount we agreed upon - $65 per month. They keep passing the buck to one another by acknowledging that indeed I am correct but their sales person made a mistake by making the offer in the first place and that I should have called each month to tell them I wish to cancel at the end of three months. They also, without notifying me, shortened the billing cycle.

After much frustrating discussion, they said they would reduce the bill to $99 starting next month but I still had to pay $220.17 or they would report me. That is not what I agreed to.

Brandon Niles account number with Directv is [protected]. We placed a downgrade request on April 22, 2016. we requested to remove the HD receiver with a stranded receiver. We were told that in order to downgrade and swap out our receiver, it would require a new 2 year contract. I advised that I did not agree with that . The lady insisted that unless I agreed to new contract, they could not send a new stranded receiver. We finally used an old one. I placed a call on 9-2-16 and talked to Ryan customer number [protected] who said that there is no contract for a swap out of lesser receiver. Changed his mind when he checked records and said we had agreement for new contract. The conversation was stressed and not resolved. He said unless we paid contract, our credit would be ruined. I would like to have directv to remove the contract and not bill us or send to credit bureau.

My account number is [protected] and for the last 3 months I've been waiting for an upgrade of my equipment. It started at the end of June, 2016 first appointment the company hired to do the installation told Directv that I canceled, I never spoke to the company. The second time the company again hired by Directv told Directv that they spoke to me and they canceled on me because they didn't have the equipment, again I wasn't advised and I didn't speak to anyone. The third time again I got a call from directv at 104pm that the tech will be at my house around 2pm. At 245pm I called Directv and Directv told me that the tech spoke with me at around 1230 pm and advise me that they didn't have the equipment so they had to cancel. Again I never spoke to any tech thought out the last 3 months. Directv can't get another company to do the installation on the last call. I'm fed up with the service that I been receiving. I've been a directv customer since 2005. I haven't cancel because my elderly mom loves certain channels and I can't get them with another company. Directv has given me a discount on my bill, but I have 3 boxes that don't work because they need to be upgrade. This company that Directv hires to do the installation should stop lying and Directv should be able to get another company to do installation whenever there a problem like this. The customer service I received thought out this ordeal some were ok others were not customer friendly. I'm so disappointed in Directv. Still waiting for upgrade.

I submitted to directv$1200 a computer for repair service under the contract. After more than six weeks directv replaced my laptop with a $200 child;s notepad and called it "comparable" when I called to discuss this issue customer service stated that they could only email the technical replacement department and that they would have two more business days to contact me. When my daughter called directv they told her that the replacement department made a mistake when they submitted the model number for replacement, however they could not do anything to correct the issue.

I received a letter from AT&T stating that they were offering satellite TV for $29.99 a month and if I was a AT&T customer with a cell phone I would qualify for on unlimited data and a $250 prepaid Visa card. My cable bill varies from $113 some months to $82 a month, I found out it was more expensive to have the unlimited data plan so did not get that and finally when I went to redeem my $250 Visa card was told I no longr qualify because I did not claim it within the certain time period, I'm sick and tired of the huge corporations ripping off the public with false advertising, I was quite happy with the cable company I had at the time but was drawn in by these lies I now have a service that goes out even if it's cloudy and not even storming and never received any of the promotions offered, a complete scam

On 7/18/2016 I received an email from directv saying thank you for ordering pay per view. Knowing that I had not ordered anything I called customer service. I was informed that the pay per view ordered was (porn) an adult channel via remote on our downstairs living room in the early morning hours. There is only 3 people in the home, myself, husband and 8 year old daughter. All tv have parental blocks and adult channels are hidden. The receiver in which directv says the porn was ordered also has password protection on the remote and spending limits set. Customer Service said they could remove the charge, however I expressed my concern that my account had somehow been compromised, and this matter needed to be looked into further. I spoke with a supervisor the same day and she said it is impossible for their system to be hacked and basically someone from our home had to have done this. Upset at her response I insisted we did not do this and that this matter should be investigated further. I received my bill. And they did take off the charges but 5 more porn PPV movie charges appeared pushing my bill over 200.00 Again I called customer service who told me they were unauthorized to remove the charges. The charges were back dated to May but say they were ordered on 7/12? I had her remove auto pay from the account and told her I wanted to dispute the charges. Going through the tvs history I noticed that there was a software down load Oxabf on 7/29 to my receiver so I contacted customer service again this time by chat. My question was what the software is and what does it do. I never really got a clear answer on that. But this is the conversation that took place.
Hi, my name is Michelle G. (ID 455748). How are you today?
SHAWNA L COBB: good thanks
Michelle G. (ID 455748): Hello Shawna
Michelle G. (ID 455748): It is the software we download to the receivers
SHAWNA L COBB: ok does it make the receiver do anything? I am have issues with the particular receiver that it was downloaded on
Michelle G. (ID 455748): What trouble are you having?
Michelle G. (ID 455748): The software needs to be downloaded. It will have updates for the receiver
SHAWNA L COBB: ppv movies were ordered I didnt order
Michelle G. (ID 455748): The software would have no effect on ppv
Michelle G. (ID 455748): Any error codes
Michelle G. (ID 455748): While I open your account, may I have a mobile number so that we may reach you via phone or text with information about your AT&T services?
SHAWNA L COBB: they were all adult movies so I have been keeping an eye on this receiver for anything funny going on
Michelle G. (ID 455748): I understand
SHAWNA L COBB: [protected]
Michelle G. (ID 455748): The software download would have no effect on the ppv titles at all
Michelle G. (ID 455748): Were you able to watch the movies>?
SHAWNA L COBB: ok no we didnt order them and never knew that they were there until we got the bill
Michelle G. (ID 455748): .
SHAWNA L COBB: I started going through the list and didnt see anything
SHAWNA L COBB: then i saw this download
Michelle G. (ID 455748): The download has absolutely no effect on ordering pay per view
Michelle G. (ID 455748): Let me look at the billing on the acct
Michelle G. (ID 455748): While I open your account, may I have a mobile number so that we may reach you via phone or text with information about your AT&T services
SHAWNA L COBB: then i went into the purchase history and they were in that list, they all took place around 3am- but we did not do this!
Michelle G. (ID 455748): .
Michelle G. (ID 455748): I get that Shawna
Michelle G. (ID 455748): .If you will allow me a few moments to look at the billing on the acct I can then respond to your concerns
Michelle G. (ID 455748): What date does it show the movies ordered?
SHAWNA L COBB: On 7/17 and then there were some that showed up from back in May-I was just looking for answers, I know that these purchases was not made from my home and I am trying to figure out how it happened.
Michelle G. (ID 455748): ..
Michelle G. (ID 455748): The ppv selections can take up to 90 days to bill to the acct
Michelle G. (ID 455748): When they are purchased they are actually stored on the access card
SHAWNA L COBB: I received an email saying thank you for ordering ppv- thats when I called customer servece then come to find out my bill showed 5 more charges
Michelle G. (ID 455748): Our system actually "calls" your system every 30 - 45 days
SHAWNA L COBB: I dont know if they are stored on the access card how do i find out
Michelle G. (ID 455748): .
SHAWNA L COBB: this never showed up in a play list or anything
Michelle G. (ID 455748): .
Michelle G. (ID 455748): The ppv titles will not show in the playlist
Michelle G. (ID 455748): Pay per view is on the channel that was ordered
Michelle G. (ID 455748): In a moment I will be able to share with you how the titles were ordered
SHAWNA L COBB: there was three people in the home myself, husband and little girl- parental controls are all the tvs all adult channels are blocked there were limits set for 10.00 I think they said the one on 7/17 was done by remote control
Michelle G. (ID 455748): .
SHAWNA L COBB: i dont know about the other charges- I have wireless internet
Michelle G. (ID 455748): Once I can see them Shawna, I will share them with you
SHAWNA L COBB: the boxes are not connected to the phone line
Michelle G. (ID 455748): Shawna, please allow me to finish investigating for you
SHAWNA L COBB: ok
Michelle G. (ID 455748): .
Michelle G. (ID 455748): .I see all 6 titles on the acct
Michelle G. (ID 455748): They were ordered from the remote as well
Michelle G. (ID 455748): .They were all ordered on 7/12/16
SHAWNA L COBB: but they date back to may
Michelle G. (ID 455748): Yes
SHAWNA L COBB: how is that
Michelle G. (ID 455748): That is because of the delay in access card being called from our system
Michelle G. (ID 455748): PPV can take up to 90 days to bill to the account
SHAWNA L COBB: we did not order these movies
Michelle G. (ID 455748): I understand that you are not in agreement
Michelle G. (ID 455748): They were ordered between midnight & 1am on 5/22/16
SHAWNA L COBB: the ones from may were almost ordered back to back everything happens in the early morning hours when everyone is asleep and this receiver is in our living room downstairs we sleep up stairs
Michelle G. (ID 455748): .
Michelle G. (ID 455748): I understand your description Shawna
Michelle G. (ID 455748): I can meet you half way as a courtesy - these were ordered from the remote
SHAWNA L COBB: purchase history says they were ordered around 3am
Michelle G. (ID 455748): That is likely the time difference from Florida
SHAWNA L COBB: oh i see
Michelle G. (ID 455748): Our system reports in pacific time
Michelle G. (ID 455748): Subsequently the 12-1am
Michelle G. (ID 455748): Let me check the total as well
SHAWNA L COBB: this is crazy
Michelle G. (ID 455748): Not really
Michelle G. (ID 455748): You are aware that you have already had all the titles credited to the acct
Michelle G. (ID 455748): When we talked with you 7/18/16 the movies were credited to you then
SHAWNA L COBB: yes really because I know in my heart nobody from my home did this- no I was not aware
Michelle G. (ID 455748): I get that as well
Michelle G. (ID 455748): .You have already been credited the movies
SHAWNA L COBB: no- one was- the bill i got was for 214.00
Michelle G. (ID 455748): .There is no reason for me to provide more credit, you have alreay been credited the full amount
Michelle G. (ID 455748): They were credited on 7/18
Michelle G. (ID 455748): .You made a payment on 7/20 for 149.39
Michelle G. (ID 455748): In order to prevent this in the future I can certainly turn off the ability to order ppv from the remote
Michelle G. (ID 455748): .
SHAWNA L COBB: my new bill has a total of 214.00 that stated one ppv was credited
Michelle G. (ID 455748): Shawna I will look at the others as well
Michelle G. (ID 455748): .I see credits for at least 2 of them on 7/18
SHAWNA L COBB: my bill did not reflect that-
Michelle G. (ID 455748): The credit was made for 14.99 oni 7/18
SHAWNA L COBB: Payment received on 07/20/16 - VISA -149.39
BALANCE 0.00
DIRECTV Channels
1. CHOICE XTRA CLASSIC 84.49
2. DIRECTV HD EXTRA PACK 4.99
SUBTOTAL 89.48
DIRECTV Equipment Services
3. Watch DIRECTV on Multiple TVs 21.00
4 TVs at $7 each; Save $7 off 1st TV
4. Advanced Receiver Service - HD 0.00
$10 off HD Access with Auto Bill Pay
5. DIRECTV Protection Plan 7.99
6. Advanced Receiver Service - DVR 10.00
7. DIRECTV Whole-Home DVR Service 3.00
SUBTOTAL 41.99
DIRECTV CINEMA & Pay Per View
8. PPV 94 10.99
Ordered 05/2016 via Remote. Charged on 07/12/16
9. PPV 99 10.99
Ordered 05/2016 via Remote. Charged on 07/12/16
10. PPV 96 10.99
Ordered 05/2016 via Remote. Charged on 07/12/16
11. PPV 98 10.99
Ordered 05/2016 via Remote. Charged on 07/12/16
12. PPV582 13.95
Ordered 05/2016 via Remote. Charged on 07/12/16
13. PPV 91 14.99
Ordered 07/2016 via Remote. Charged on 07/17/16
14. PPV 91 -14.99
Adjusted on 07/18/16
SUBTOTAL 57.91
Other Charges, Adjustments & Taxes
15. Regional Sports Fee 3.63
Taxes
16. Sales Tax 2.34
17. Communications Service Tax 18.44
SUBTOTAL 24.41
Total New Charges 213.79
TOTAL AMOUNT DUE $213.79
Effective
Michelle G. (ID 455748): .
Michelle G. (ID 455748): Are you seeing the item #14
Michelle G. (ID 455748): .It reads adjusted on 7/18
Michelle G. (ID 455748): Shawna these were ordered from the remote. As I stated I will meet you half way
Michelle G. (ID 455748): .This is a courtesy - also I am blocking the ability to order from the remote
SHAWNA L COBB: yes that was the only one when i called in on 7/18 when i got my bill after that all these others were on there
Michelle G. (ID 455748): .'
Michelle G. (ID 455748): .Shawna, I am not certain you are seeing all my responsese
Michelle G. (ID 455748): responses^
Michelle G. (ID 455748): I will meet you half way - I am not able to credit completely what is ordered from the remote.
SHAWNA L COBB: first you tried to me everything had been credit and was I aware of that- then you tell me only one of them were credited- i know this-Im reading what you say maam-
Michelle G. (ID 455748): The total for the ones remaining after the credit already applied to the acct is $57.97.
Michelle G. (ID 455748): That was my mistake
Michelle G. (ID 455748): Please pardon me on the credits for them all - I was waiting for the screen to scroll for me while I was chatting twith you
Michelle G. (ID 455748): .You were in fact credited for one of the titles 14.99 on 7/18
Michelle G. (ID 455748): The remainder is a total of 57.97
Michelle G. (ID 455748): I will apply a credit for 28.95 representing half of that
SHAWNA L COBB: ok there should be a block on the remote ordering is there
Michelle G. (ID 455748): I have already disabled the ability to order from the remote
Michelle G. (ID 455748): .Once I have the credit in place I will share the new balance on the acct with you
SHAWNA L COBB: thank you- for the remote block- but none of these charges are mine
SHAWNA L COBB: We did not do this
Michelle G. (ID 455748): OK I understand you feel stronly about the ordering Shawna
SHAWNA L COBB: we were at lego land that week end
Michelle G. (ID 455748): I see other titles ordered over the internet at different times
SHAWNA L COBB: kid titles is usually all we ever ordered for my daughter
Michelle G. (ID 455748): When the titles are ordered directly from the remote I am not in a position to credit the full amount
Michelle G. (ID 455748): I have in fact agreed to meet you halfway - that is a courtesy as well.
SHAWNA L COBB: thank you for your help
Michelle G. (ID 455748): .If you are still adamant about it you are welcome to dispute the charges by not paying them
SHAWNA L COBB: no all or nothing please...Its being disputed
Michelle G. (ID 455748): At that point a billing/finance specialist will then review the situation with you
SHAWNA L COBB: thank you
'SHAWNA L COBB' disconnected ('Concluded by End-user').
After this conversation I received another email where despite me clearly telling the representative all or nothing on the charges she did credit me back half of the amount in which I was not in agreement to. This issue is not about the money its about finding out how these charges appeared in the first place. And if they can download software to our receivers how do we know what this software is and what it is doing? I have been a customer since 2011 and have never seen a software download from them before. Which raised alarms.