DirecTV
Reviews and Complaints

Moved in with a relative who already has direct tv. Sent all equipment back. They still want early disconnect fee or to have relative upgrade. Even though I am still using direct tv. I dont get it. So then I called they say I dont owe. However direct tv sent it to collections. So I called today and after 35 minutes I talked to a supervisor and after about 5 minutes he hung up on me.

I feel like this company are con artists. Their customer service is horrible! I called originally to set up an account. I wasn't sure which package I wanted for sure but they said I could call back and change it if I wanted to. Anyway, after a couple days I wanted the package they told me was $5 extra and when I called back they said $17 dollars extra. After asking to speak to the manager after explaining that wasn't the initial impression I got. The phone hung up and no one called me back. I spoke with this guy like 45 minutes and he even asked for a call back number.
I then called right back, no one had any notes and I had to speak to this lady even longer, even though I kept telling her I just went threw this and I need to speak with a manager. I also asked her name and requested the callback, should we be disconnected. Eventually after a 20 minute hold or so, a manager finally got on the phone. Initially, she said its $17 extra as well, but after a long long debate she said she found the promotion and would make the change. I feel like I had been on the phone at least a hour and a half, probably longer.
Few days went by but no changes. I call back again, no notes again. Talked to someone for 45 mins again. After asking to speak to a manager, I mysteriously got hung up on again. I called right back and asked to speak to a manager. I wouldn't even talk to this guy, I was seriously upset, I also asked if we got disconnected to call me back. You have to ask I suppose? Apparently, they were all too busy but "ok, sir i'll have one call you. Assuming your phone line doesn't go down. " I feel like at this point, they know no one is calling. Guess what. No one called! I hate direct tv and their customer service!
Go to netflix because this company sucks! Or literally any other company in the world.
P. S. There is no grace period to cancel after installation so if you try to get out even if after a week its "just $20 a month" as they pit it. $20*24=$480 to get out of crappy service that goes out in the rain!

I am requesting a refund. In March of 2016 I called DirecTV customer service
to cancel my services! The reason for my cancellation was that! I had just lost my wife/partner, she passed away in February 21st 2016 and that, I could no longer afford the services and that I was moving! The customer service representative talked me into just, suspending my account for six mouth.
I requested a courtesy call or email a week before my account would be reactivating! Only because I did not know were I would be living in six mouths. The customer service representative assured me that I would get both a phone call and E-Mail of date, of last day of suspension! And day of reactivating my account. I did not receive a phone call, nor did I receive an E-mail from DirecTV. Had I received a courtesy call or E-mail! DirecTV would have known that I was no longer residing at the address on my account!DirecTV reactivated my service at the address on my account in which I have not resided or lived in since March 30th 2016. In November of 2016 I received a phone call from DirecTV stating that I had a passed over due bill on my account. I told customer service that I canceled my account in March of 2016. Customer service rep, said that my account was under suspension for six mounts! I asked to speak to manager of customer service and when I did, I told customer service manager that! I was told that, I would get a courtesy phone call plus E-mail days before my account was going off suspension and date of reactivation. There for I feel that I am not responsible for the amount of the bill that is past due! For services that I did not received during the activating account, because I was no longer residing at the address on the account! There for I want a refund in the amount of $181.92 because I never received a courtesy phone call nor did I received an E-mail liked I requested! And I was told by the customer service representative reassured I would get a courtesy phone call and E-mail days before my account is reactivated! DirecTV withdrew $181.92 from my checking account on January 10th 2016! So for lack of communicating with loyal customer like myself! I have never been late on any of my billing! I am strongly requesting a refund in the amount of $181.92... Sincerely; Diana Gonzales
P.S.
Please investigate in this matter!

Everytime that I have to call I can never get to the right person, if any, to talk too. This so called answering machine just does not have to understand a real person it keeps asking for me to repeat, or yets try something else. At which time i have to keep asking for a real person, many, many, many times before I get transferred to a real person, and most of the time the wrong one. When you have a problem, that should be enough to be send to a person that can help...

We have had DirecTV since 2011-we have three issues that have not been properly addressed nor resolved.
We had our service cancelled this month after speaking with a “loyalty specialist” At that point I said “cancel the receivers.”
She chose to cancel everything.
I have since gotten an email saying I owe $48.46
At this point not only do I owe you NOTHING- you owe me money for December 2016 through the beginning of January when our services were cancelled as I could not use the TV due to receiver malfunction.
The first issue is that after paying insurance every month along with my bill, when I called for receiver replacement I was told I could not receive the replacement without a new 2-year agreement. I was told this by several people including supervisors. There is nothing in my insurance agreement that says if the receiver is not working and I need a replacement or repair I must sign a new 2-year agreement.
I have been unable to watch any TV in my house as the receiver is not working. I called in December 2016 and had a DirecTV technician here around December 10 2016. He said the main DVR receiver was not working. I have paid insurance to ensure that any technical issues were covered.
I have had weeks of frustration with your company trying to resolve this issue and have not been able to fully watch the satellite television I am paying for due to receiver malfunction.
We also had two receivers that should have been replaced in 2013 when we upgraded to HD but they were never replaced with the proper equipment- That is issue number 2.
We upgraded our plan to include HD TV for all our TVs (four) in 2013- we have only had HD channels on two of the TVs in three years. When the technician came he also told me told although we pay for HD for all our TVs but we never had the proper receivers for two of the TVs. Therefore, we could not receive the HD services we have been paying for as the correct equipment was never supplied at the time we upgraded. We have already fulfilled the two-year agreement for that upgrade but did not receive the correct equipment in 2013.
Again- we have not had the upgrade we have been paying for since 2013 as DirecTV never supplied the correct equipment so we could have that upgrade on all our TVs- as I was told we would have. I fulfilled my two-year agreement from 2013 through 2015. I should not have to sign a new agreement in 2017 to receive what I should have gotten in 2013.
One of the supervisors I spoke with -Cameron ID #2806067 - told me "it is the customers responsibility to request new equipment when a customer does an upgrade"
I was so shocked and angry I repeated what he said and asked him if he thought that was as ridiculous a statement as I thought it was- since I am not a technician how on earth would I know whether I needed new equipment with an upgrade? He said it was "standard operating procedure" and that I could not get the two standard receivers replaced with proper equipment. He also told me I could not have the malfunctioning receiver replaced without a new two-year agreement -despite having paid insurance for over five years.
As a footnote, I did speak to a customer loyalty rep named Lamanda in early January 2017. She was extremely helpful and listened and understood my issues. I spoke to her on my cell while on my way to switch to Xfinity Due to her helpfulness we aborted the switch and stayed with DirecTV. She assured me there was no new contract and no additional monthly fees. I should have known better. Shortly after, I received an email to confirm the delivery of the receivers and confirm a 12-month contract. When I called to find out what was going on I got another “loyalty representative” who was curt, rude and cancelled our services. I was angry but now I would love to thank her! I am so happy to be done with DirecTV and AT & T!
A third issue is that we have had an ongoing billing issue with DirecTV. I have a copy of a chat with a customer rep in September that told me I was paid in full until my next billing cycle of October 27th 2016. Yet I am being charged late fees every month. When I spoke to a customer rep in November re: billing. I told him I have paperless billing and pay each month the bill DIRECTV emails me. He told me I ‘can’t just look at the paperless bill you have to decipher the billing from previous statements online” Seriously? At that time, I requested a billing specialist to look into the issue but have never received any information from DirecTV that this is being addressed.
After paying $10.00 insurance every month since 2011 and fulfilling another two-year agreement in 2013 when I upgraded my service, I have never received the services in full I have been paying for. I also have not been able to use my main TV for over one month due to receiver malfunction. I pay my bill every month but get late fees and I am ignored when I complain.
This feels like robbery and fraudulent business practices! How can you force me to stay with you when you do not fulfill your insurance or other contracts?
I hope I hear back with a resolution to these issues.
Please be assured I am so incensed by these type of fraudulent tactics I will pursue this to the fullest extent allowed me by law.
Thank you
Darrell Rathbun

I purchased a new receiver from directtv and its installation. It cost me $157 total and it was supposed to installed on Saturday 01-14-17 from [protected]. That Saturday they changed it to 1200-4pm. The guy actually showed up at 4:37pm. he tells me that he doesn't have the receiver and if he can reschedule for tomorrow, Sunday [protected]. I said ok. I had no other choice. He never showed up. When I spoke to the customer service representative, MAFSR020223, she stated that we had canceled the service and I would have to reorder. She didn't hear my story. Worst thing is I can't cancel service because of a 2 year contract

I did not authorize them to take money out of our account now all my bills are bouncing we are not wealthy people please give us our money back we will take care of this later. My husband is the only one able to I can not with a bad back they don't care about the here customer s at all they don't care if your checking account bounces the money isn't there to take out

You took money out of my account without my knowledge! put my money back now i will call every hour until the money is back in my account i want this done asap like now! i want this issue resolved now! i can't feed my family because you took money out of my account without my knowledge! put it back now! i expect it to be back in my account in the next hour!

November 8 2016 I asked for new packet service two years at $50 per month. I live in my parents home they had direct tv. I told the sales person to cut off my parents account and put me as a new customer for direct. I added 5 TVs and equipment at $50 per month. I called several times asking why the bill was so high and why I was paying more than $50. I was told I had the account since 2012? I told them that was my parents account and I started mine Nov 8 2016. Complaint my parents are not on my account. My father is an authorized person on my account. My new package was to be two years $50. Either resolve or cancel contract no fees as a new customer. It looks like someone upgraded my parents account and put me on the account making it look like i had the account since 2012. I called in for new services November 8 2016

I am very upset with directv... On march of 2016 I called to cancel my service with directv, because I could no longer afford my service! The representative put my account suspension for 6 months. I told the representative that I did not want my account on suspension because I did not know where or when I was going to be living in 6 months. I told the representative that I just lost my wife and that I was having to move from my residents at the end of the month march 30th 2016... Directv reconnected my service without giving me a courtesy call! Had directv gave me a courtesy call they would have known that I was no longer living at 111 westshore dr. N. E. Moses lake, wa 98837.. I hope that you can understand why I am soooo upset with directv.. They reconnected my service at a resident in which I no longer resided in! There for I find directv responsible for not contacting me ! Directv has my phone number on record! Directv is supposed to be a professional company who cares about their customers! And I directv at fault! For not contacting a very loyal customer as myself... Directv needs to reimburse me in the amount $181.92 for reconnecting my service without contacting me by phone to even see if I was still at the service address 111 westshore dr. N. E. Moses lake, wa 98837... I strongly believe that it is directv lack of responsibility to keep in contact with their loyal customers as myself! So I feel that directv owes me $181.92 that directv took out of my checking account on january 10th 2017... For service I did not receive because I no longer resided at the said address 111 westshore dr. N. E. Moses lake, wa 98837.. Sincerely... Diana gonzales

I called to cancel my service with directv back in march of 2016 because I could no longer afford the service. Since my service with directv I have had nothing but problems with customer service people! I will tell tell all my friends not to order directv because they are ripoffs and they will over charge you for there services! They are liers and thieves! They have lied and stolen from me!

I had a 2-year contract with Directv as a result of a bundling marketing offer after signing up with Exede Internet Service. The two years expired in January 2017, right now. Yesterday I called to terminate my service. I was told that I had committed to another 2-year contract. Huh? It turns out that we called Directv Customer Service last month (December 2016) to change our programming. Reduce the costs. The customer service representatives told us to help us out he would reduce the monthly bill by $15 for the next two years. So, my wife said OK. What the customer service rep did NOT tell us that we had just agreed to being locked in to a two-year extension to the contract. I would say that this is somewhat devious and maybe even deceptive practices. So, I have to pay $175 to terminate the “agreement” – there was certainly no meeting of the minds here. I will pay the money just to get rid of ATT/Directv. Never again with those bums!

On or about 8/3/2016, a young man wearing a shirt with the at&t logo came to my door to inform me that at&t was fading out uvers and switching everyone to direct tv and that because of my loyalty to at&t, he was able to give me a special offer if I signed up now for a 2 year contract. With $100 down, service would be installed the following week, 8/3/2016.In just a few days of using the direct tv service, we realized that we did not want dtv! Several phone call have taken place, many times I was confused as to which company I was talking with. Long story short, at&t switched me back within a few days and I thought that was that. Wrong! Not only did my dtv service not get cancelled as promised, I am continually being billed and dtv helped themselves to my bank account! The person who came to my door did not work for either company! He was with new star!

I can't believe direct tv and nbc can't just get along and resolve this issue! My husband has early onset alzheimer's and I put on channel 11 (Nbc) every day prior to leaving for work, this is how he is able to cope with his day... A routine meaning watching shows that he likes and is used to! Now I am trying to explain to him he can't watch his regular shows anymore! Why would you do this to paying customers?

Get this done please and help me get my husband back to a normal day! Please

After noticing an extra $10 equipment fee that has been added to my bill since August, 2016, I contacted DirecTV January 2, 2017, to determine why the fee had been added and to request a refund of $50 I had overpaid from August through November 2016, along with a correction to my current bill. I spoke with a DirecTV employee who informed me that a service tech had installed the new HD receiver during a July 2016 service call I made to fix problems with my satellite dish following a hail storm. I advised the employee that I neither ordered nor consented to a new receiver at an increased charge. The employee advised me that the company no longer makes the receiver that was installed during my 2014 setup, so he could not refund the extra charge they had been billing me since August 2016 and could not replace the HD receiver with the one I initially ordered when I signed the two-year agreement in June 2014. I asked to be transferred to a supervisor and, instead, the employee simply put me back in the cue. I hung up and called to cancel my service. Not only did I get no help from the woman in that department, she refused to cancel my service. She said, "What I can do is have one of our investigators listen to all the calls and go through all the notes to determine whether you did or did not order the HD receiver." I told her that I wanted a refund of the $50 overcharge and to cancel my service. I have not had an agreement with DirecTV since July 2016 and, yet, she refused to cancel my service. She explained that she needed to read several disclosures to me. I advised her that I have filed bankruptcy and that DirecTV needed to cease and desist from attempting to collect any money from me and needed to refund the overcharges to my account. As of today, January 4, 2017, DirecTV has not canceled my service.

It was extremely bad business and unfair to paying consumers that these 2 large companies, Direct TV & NBC cancelled NBC on Jan1st without notice in the Baltimore, MD area. I hear it happened in other areas also. This was done purposely before a big football game. It has now lasted 3 days. The people in charge need to grow up and negotiate like adults. They need to fix their problems immediately, refund their customers for the inconvenience & promise not to do this again or they deserve to lose business.

Hello, my name is Dan.I live in the North East and as of January 1st 2017 I lost three of my local chanels. My provider is Direct TV and I pay what is to me alot of money every month for there service. I pay for a specific package which is supposed to include those three chanels. Direct TV says they are renegotiating the contract. I called Direct TV to see how they were going to compensate me for not providing me with a complete package. I waited on hold for 28 mins before talking to a rep, I told the rep why I was calling and asked to be compensated, was told they could not help me. I then asked to speek to a superviser and waited any 17mins on hold to get connected to the superviser. I explained to him that I wanted to be compensated for the loss of the three local chanels. He then stated that I would be compensated when I got the channels back, could not tell me how or when and then hung up on me. Not very professional and not a good way to treat your customers. Well as of tomorrow I will be searching for a new provider.

A couple of years ago I upgraded my service for hd and a more robust dvr. This was the ultimate result of a program update to my (I actually had purchased the machine) dvr, which to ruined my machine. Eventually the situation was resolved and directv wrote me a letter that stated because of my experience, from now on those who paid the maintenance fee, they would be automatically upgraded when new and better equipment was available. As time had passed I periodically checked to see if there was an upgrade available. Always told nothing availabil. So after some time I get a new tv. A samsung model un60ku6270fxza. I then go to the web site and see that the 4k is available at no additional expense. I the dial 1 800 directv. The cs person says I need to purchase upgrade equipment to the tune of $200 and I would have to upgrade my service for another $12 a month. So to get what was promised I am now going to be on the hook for an additional $300+. I don't think so and this either gets what was promised to me, or I show the rest of the world that your promises aren't worth much.

I am very upset. I been with direct tv since 2011. I fell ill in 2013 and my services were disconnected. I had to pay 400.00 to get my services restored. The payment was made and my services were restored without any problems. October 17, 2016, my services were disconnected for non payment. I fell ill again but this time, I was in contact with direct tv. I been a loyal customer since 2011. I called in, sometime in november and told a representative I want my services and actually called in to make a payment. When the rep informed me that my balance was 593.41, I asked her why and she told me because of the equipment. I told her, I want my services and I will pay the 388.13. The rep said she would note my account. I was ready to pay 150.00 on that call but when she said that, I told her I would call back in to pay that full balance of 388.13. A few days later, I received some big boxes on my porch. What are the boxes for? To return the equipment? I am confused and just told her days before, I would pay that balance. I called in today, 12-30-16 and took care of the balance 388.13 to restore services, only my services wasn't restored. While, talking with the rep that took my payment, she said everyday I am without services direct tv will credit my account. 2nd rep states who promised me that direct tv will credit my account everyday I am without service? What! The calls are recorded and monitored! After going back and fourth with that rep she gives me 5$ credit for services today... Next the rep says I don't have account protection, which is a lie because I had it before my account was disconnected and those fees were in that bill of 388.13. Next she says I have to pay the technician 45 or 47 bucks to come out and I just gave 388.13? That's not my fault services aren't working. Wow! I refused to pay any technician, when I know that was included on my bill (Account protection). Thirdly, she asks me do I want to add it for 7.99? I told her go ahead and she confirmed it and added it and told me I owe a balance of 350? I am pissed! 350 for what? On that call I repeatedly asked her could I speak with someone else. She transfer me to a young lady name megan, which megan was helpful and I vented to her about the previous rep. While, I am on the call megan goes over somethings and the account protection is not added! So, she adds it after the previous rep was suppose too! I was given so much misleading information, okay the reconnect fees were removed and credited 40 bucks on the next bill so I owe - 40. Bill suppose to be 0.00 balance now but the other rep says it 350.00... I feel that corporate need to offer special training on reconnect accounts. I wasn't happy at all after, giving direct tv 388.13 of my check! That's over half not to have my services working as promised! What ever, direct tv is doing different, this is not the answer! I choose to pay my bills because, I pay my bills and I recognize, anyone that I owe if the bill makes sense... All of the reps need to be on one page far as giving correct informtion! Every rep, I spoke with had something different to say about my account. Last but not least, I fulfilled two 2 - year contracts with direct tv 4 yrs straight and I was offered 50.00 off for 12months.. I need that discount, especially after I was on the phone for 2 hrs. Pissed not to mention, I have no services... What's 5$ after paying 388.13? I could have pay that with in 90 days and said forget direct and open up a whole new account, with another provider. I decided to go ahead and pay today, since I been with direct tv since 2011 and I never really just had major problems with them. When it rains, my services go out. It's like direct tv wants, what is owed to them but why can't your end be fulfilled? I don't get it... A lot of people not fund of direct tv because, the way things are done and like that rep I dealt with today omg! Train her more! I am still upset and I don't want to renew another contract...

This is a terrible product. The problems are not weather related but rather their software. I get message that I have not subscribes to a particular channel, such as HBO, which I do pay a monthly fee to get. I have problems playing back recordings. When there is program that allows to go back to the beginning, I can watch maybe 10 minute and then it reverts back to the current play time. These are just some of the problems. Your third party vendor, Smart Circle, does not have my account number nor my correct phone number.

I have been a member since 1991 and have never been unhappy with a product purchased at one of your stores. Given the problems with Direct TV and your vendor and my interaction with your vendor, Smart Circle, I will be a bit more reticent in making future purchases.