DirecTV
Reviews and Complaints

Signed up at Walmart to switch to Directv and get visa card for 225. Send in rebate for right away. Said it would be up to 12 weeks to get. Never got it. Have called 6 to 8 times and has gone nowhere. One rep. Said he would send a 200 dollar visa card never got it. I have spent many hours on hold and being told lie after lie. This seems like a scam from the start. IS THIS A SCAM.

My boyfriend signed up for direct tv. He needed a credit card, which he doesn't have, so he used mine. His representative, James Koehler, said there would be NO automatic payments from this card. Not only did he get a bill stating the payment will come out from that account on March 22, the bill is going to his address with my name on it. James Koehler set up the installation for a Sunday evening. No one showed and no one called. My boyfriend called them the next day. Service would be installed that night. No show. No call. Day 3 my boyfriend called James and James apologized and said his first month would be free. Nope, he just got a bill.
I can't believe your company allows this practice. I understand your employees work on commission but they shouldn't screw everything up while trying to lure customers in. I hope something is said to your employees while being trained TO GET IT RIGHT!

I made an online payment of 111.48 on March 2, 2017 and i recieved an email from direct t.v. on March9th at 8:44 that my card has been charged for this amount! This is the first time I have paid it this way and I will not be doing it again! My bank account shows that 111.48 has been taken out of my account on March 10, 2017! It's not right to have to pay this again when you all already have it! I want my t.v. back on or I want my money back! The Description for this DOX*DIRECTTVDOXO.IO/HELPWA!THAT IS WHERE I WENT TO PAY MY PAYMENT! I can mail u a copy of the bank statement! But I want my service back on or i want my money back!

my service was suspended and I called costumer service 3 times and they did not resolve my problem. they said not received my payment but I have my confirmation number after that they said have not that number. so I do not what I have to do. Please I need your help. I think it is not fair I pay 2 times for only one month. any question reach me at number [protected]. my name is Rocio Lugo. Thank you for your appreciation. and I am sorry about my writting English.

Worst company ever. Poor customer service. Been a loyal customer who always pays bill ahead or on time. Wanted to lower my bill so took off my movie channels...was paying 174.77$ and next bill with less channels is 174.77$ so basically I got screwed over...pay the same for less channels. Not one supervisor would help either give back what I had for same price or lower the bill. So now I pay the same for less channels lmao. When I said I would switch to Dish they said go ahead...what good company would turn away loyal customers?! Rip off! I will switch to Dish and turn in to BBB and news channel how this company takes your momey and rips you off and all are rude...not one supervisor wanted to help.

We had moved into a new house w / an hoa. When I called direct tv about moving our service, not one person told me that I could suspend service! We needed info from direct tv to give to our hoa for them to approve the install. Direct tv didn't know what, how, or who I could get all this info from for our hoa. We spent june, july, & august 2016 w/o a tv during summer w / 4 kids! When the direct tv guy came out, he said there is no way he could install it do to our location! They cancelled our contract, but when I called & spoke to a manager. He said to me, "why didn't you suspend your service?" I asked him what that was. He said that is when we aren't using it, when you move you won't get billed for it until its installed. I asked him why not any of the 6-7 people I had talked to told me that. He said, don't worry I will take it off your bill. Now, direct tv has me in collections for a $300 & something bill for those 3 months of us not even watching it or using it! I have called several times since and they won't do anything about it. One lady even admitted to me that those charges are specifically for those months! If we had been watching tv thru direct tv and used it, I would pay for it. I just don't understand why we should pay for something we didn't use! It's wrong! How am I supposed to get this problem fixed? Who do I talk to? Why didn't anyone explain to me what suspend service was? What kind of company does this? Can someone please help me!

got Directv in June 2016. in Jan. 2017 I called about faulty equipment. After verifying that it was an equipment failure, I was told about a charge for a serviceman to come out to replace faulty 6 month old equipment. Since I did not buy a service agreement, the repair/replace was at my expense. I told the rep that the equipment was only 6 months old and I would just swap out the box in the living room for the one in the guest bedroom and then just cancel my subscription when my contract is up. I never heard a word from anyone after that phone call. Be aware that Directv has no warranty on their own equipment. I will be switching to Mediacom or Dish as soon as this contract allows me to. Acct#[protected]

Directv charged me $48 for not returning a defective piece of equipment which I did return. I called and provided the tracking. They promised a refund which never came. I called or spoke online with Directv five times and five times was promised the refund. I have a transcript of an online chat promising a refund by a specific date. There has been no refund. They are dishonest incompetent or probably both. I have been a customer for 15 years. If they treat long term customers this way, please be very wary of this company.

We have been ATT customers for many years. Our current account number is [protected]. The service was always reliable until Direct TV was purchased and added to their line. Presently, we have the preferred service package.
My complaint deals with the content of the Direct TV package. Not only are we paying for dozens of channels (sports and commercials) that we never watch, we also are bombarded with sales channels with such names as "Do you poop enough"!

Att is getting paid to air these adverts and then charges us again to watch them! Enough ATT. Our bill should be $162, bundled with wifi. Last month it was $189. It always includes bogus charges and fees. And when I call to try and reduce the cost, the next bill is always higher and the "credit" never shows up. I want ATT to stop counting these advert channels as part of the package line up and reduce the cost to the viewers. No more double dipping. At least Att could monitor the content of the these obnoxious commercials. We are now looking to switch to another less expensive carrier.

The supervisor Leonard hang up the phone on me, I was a direct tv for seven years then I left them, I went back 2015 to present, I have received the worst service from any company, the employees do not care. I gave a posted dated check for my bill, never told that my services will be interrupted, was never given the choice of extended payment by employee, I called for help and said that he can not help, I ask him for his name in a nice way he then hang up the phone. It's not the first time that I received bad customer service I complained and nothing was done, I will cancel my service with them, I will not wait for my contact to be up.

On january 18 my friend patricia sanchez paid my direct tv bill off 100, she text me with the confirmation #.. So I fatima gomez figured by paying that balance, my cable bill was a bit okay.. On february 2 my cable got turned off.. Due to owing I believe a balance of $243 but by paying $123 my services will be on.. So I went & paid that balance of $123 with a prepaid card.. & asked why did it get turned off if I payed $100 on jan 18. She had said nothings been paid since dec.. So I was upset and called patricia regarding the payment.. She said she did.. She screenshot me a picture. , i'm just worried about my $100 in the air, so can someone please contact me regarding my situation, please.. Fatima gomez [protected]

On February 10, 2017, my Direct TV service was interrupted. When I arrived at my office, I called Direct T V and was told in order for my service to be restored, I had to pay $221. 97. So I talked a representative and gave her the routing number from my bank and the account number. After completing the transaction, the representative gave me the a confirmation number [protected]. I made the call from my office number which is [protected], Ext 107. When I got home the night of February 10, at approximately, my service still hadn't been restored. I attempted to call Direct TV customer service and their office was closed until the next morning at 8:00 a m. So, I called direct T V office at 8:08 on the morning of February 11, and they were telling me that they hadn't received a payment from me. I can't check my bank to find out if the money was actual taken until Monday, February 13, 2017 at 9:00 a m.

My name is Joel landreth and my acct # is12940861, I sent a 65$ money order to you on 12/16/2016 and I went to regions bank where the money order was gotten and they said it went to you but y'all said you never received it and I have proof and the money order says to direct TV and the money order number is [protected]. On where it says for, I put cable TV so I want to know where or what account you put it on cause it was not mine and now my cable is off because of this mistake because I sent it to you and y'all say y'all never got it and iv got the proof right here and I gave you all the information, the acct # and money order #, so would you please contact me and fix this problem, it's caused us to ne behind for no reason. My number is [protected], Sincerely Joel David landreth.

I signed up at Costco for Direct TV - it couldn't have been a bigger mess and I've spent countless hours trying to resolve. I suspect this forum is no different, however, I'm tenacious and I'm irritated - Here's the sequence of events
1. signed up for service plus 4 room boxes
2. Direct TV moved install date
3. Lost promotion for 4 room boxes only got two - I wasn't the one who changed the date.
4. Direct TV insisted I signed up with Century Link before the would install. Moved my install date again
5. Got Century Link and no one could understand why DTV insisted on them.
6. Spent over 20 hours on the phone with DTV Dir Danny Suarez who tried to get the other two room boxes but couldn't. No autonomy, no power to execute, and it's only two room boxes. How much could they cost. I can't seem to get another box unless I pay for it and I tried that too and still can't get another room box for the other TV upstairs. Ridiculous. Didn't think any company could be as bad or worse than Comcast, but I was wrong. This is the short version - the details would make you cry or put you in a comma.

service was canceled and I moved 12-03-2016 equiptment was returned account now closed. recived bill dated 01-30-2017 saying amount owed for billing period 01-25-2017 to 01-29-2017 $11.98 .must be error I no longer have direct tv upon calling to correct problem operator said was for pay for view ...which I never used ...I do not owe for this service please correct error in billing

Directv stopped working. We followed the troubleshooting guidelines and then called tech support. There was no solution and they said a tech could come in a month or so meanwhile I would have to pay the full bill. I then talked to a supervisor who said a month was "crazy" and someone would contact me the next day. Of course there was no call and someone canceled the appointment to get things fixed. Calls the next day were to no avail although they were sure to commiserate and thank me for my long loyalty.

DirectTV called and offered Showtime for free, my son accepted the deal. When next bill came I saw that I was billed not only for the supposed free period, but for a few weeks after. I called them and said I didn't want Showtime, and reverse the charges (which we all know are in advance). The customer rep kept trying to sell me additional stuff, upgrade equipment, etc. I finally said yes to upgrade, then she says but you need to sign a 2 year contract again. I said absolutely not. Just remove the Showtime charges. So a couple months go by and one day I have no service. I call them up, and they say pay that $31 for Showtime or no TV. I say forget you I quit. The rep says and I quote "So you say you are threatening to quit ?" And I said no I do quit. They have called everyday since, some days more than once, I have had SuddenLink for a couple weeks. I called them back once, rep told me I can't quit with a positive balance, I said ridiculous, and explained the situation, this guy at least had some understanding. He said wait till February and they will ask for their equipment back.
Received a bill with a $6 minimum service fee (WTF that is?) and still trying to charge rent on equipment that I am not and cannot use.
Also after the initial sign up period, charge for service doubled.
I do not intend to pay them, luckily I was smart enough not to have autopay and any payment card I used has been replaced for other reasons so they can't take my money. NEVER AGAIN, I caution everyone to stay away. I had Dish for many years, I would recommend them.

2-2-2017 acct. # [protected]

I just spent over an hour on the phone with the retention department to cancel my directv service. I've been a customer for 5 years.
He offered me a $30/month discount and then threw in another $20 dollars for an "unheard of" $50/month discount according to him. He acted like I was an idiot for not seeing the "value" in the offer. So he stated that my final cost would be $38.99/month for 12 months for their "Family" package which is 54 channels. He repeated over and again when I questioned him that my total monthly charge would be $38.99. I detected that he was leaving something out. I kept clarifying what that meant and finally discovered that the $38.99/month was the programming cost. I would still have to pay the receiver/equipment fees. So here's the breakdown: my current package is select( 145 channels) and I pay $51.99, my equipment fees are $44 and my taxes are $7.21 for a total of $103.20/month. What I finally got him to admit was that with my $50/month discount and a downgrade to a 54 channel package, I would be paying $38.99 for programming + $44 for equipment fees + taxes. So that translates to a whopping $13/month discount for downgrading to a 54 channel package. What happened to the amazing $50/month discount?The other kicker is the 12 month agreement only included the programming and I would be signing a new 24 month agreement on the equipment. What a farce. He was obviously mad that I found him out and after I firmly stated that I wanted to cancel, he said ok and the phone went dead. My account better be cancelled. I've already removed my credit card from my account so they can't charge me. What a miserable experience. I will never have directv again and I will be posting this complaint everywhere I can.

Word to the wise: Your a very important person when you are a 10 year customer on auto-pay @ $235/mo, but don't think you can escape their grasp if you want to disconnect !

I was very happy with the service since 2007, telling all my friends and family how wonderful DirecTV was and that they should consider switching providers. Even my neighbor switched from Time Warner after my suggestion. Come to find out later they were giving $100 credits for this same action throughout this period without notifying me of this nice little perk! When I contacted them about the sales I initiated, they said the policy was that the new customer had to give the installation representative my account number before the installation was scheduled. Too bad for me I was selling their service for free. Now for the real negative rant !

I recently had some billing issues with DirecTV. Since the AT&T purchase they decided to stop accepting the payment option through Verizon One-Bill. I found out a few months later that my bill was not being paid by Verizon, which whom I had been still paying, and was suddenly in default with late charges and fees escalating. A few phone calls later (6-7) I had the ability to speak with a 2nd tier Supervisor, Rachael (whose last name was not provided) who would not accept the idea that I wanted to part ways with DirecTV over this billing debacle. I was not going to continue a relationship with a company whose first instinct is to presume a customer is in default by their own volition. I finally coerced this supervisor to disconnect my services, as I already had a next day appointment with their competitor. Needless to say the disconnect order was not placed that evening, or the next day or even the next 2 weeks. I had all the equipment disconnected and replaced with the competitor when I get a bill from DirecTV for 3 months + service owed. I call customer service to explain their confusion, I'm told there was no disconnect order on the account and I would be responsible to pay for the next full month of service plus fees and late charges. That was the last straw, this has been going on for a month now back and forth with supervisors and billing department. They refuse to credit the overcharges or the late fees, they disconnect you during difficult phone calls, their complete disregard of professionalism and rationality. What a repulsive business model to extort customers for fraudulent billing charges. Then to top off everything the customer service representative explains to me that if I don't pay this inflated bill in full within 30 days they will just take it from my credit card on account. Unbelievable, I spend $27000.00 with this company over almost 10 years and this is the treatment I get ? Be warned, do business with a snake and you will eventually get bit, and this one is poisonous! I will post this everywhere I can, lets hope enough people see it to affect their earnings.

I moved back on july 10, 2016. Technician could not get signal at my new place. Thus voiding my contract with dtv. I chatted with the help center incident: [protected] then called in to let them know I had to cancel my service. After the 5th time dtv finally cancelled my service in december but I was billed for august - november at 166.55 a pop. So I had no service connected but I was billed every month. Finally the csr in december said I had to return my equipment and I would be refunded. I returned it. Now I am being charged for something else and my account is in collections. The technician was at my new apartment on july 15th. His name was aaron. He tried very hard to get me a signal.

Thank you for being a directv customer and taking advantage of the directv® movers deal™. Your installation is scheduled for july 15. We want you to be ready, so below are some things to keep in mind to make your install go smoothly.

I believe that once I was not able to get service my contract and service should be stopped. I emailed the help center and also called to request this.

The account is under christie mullin dtv customer for years!
Phone number on the account is under carl mullin at&t customer for years!

Please help because I believe I am due a substantial refund for the months I was billed when I did not have dtv at my new apartment.