TruGreen

Trugreen Disappoints Me Once Again
We have used TruGreen in IL, TX, GA, and now in TN. I was leery about trying them here but they seemed to be doing ok for my neighbor.

We got 3/4 of our yard sodded about 15 months ago with Kentucky Bluegrass HT. When Trugreen came out a month after we had it sodded, they came out and applied the fertilizer and weedkiller. Where they "spot" treated, the our new sod died. I called and told them I never wanted the sodded areas spot treated.

For about a month straight I got notifications TruGreen was getting ready to treat the yard but then they never followed thru. I finally got a notification they were going to come out. I went and talked to Haley the technician and asked if she planned on spot treating the yard or just putting the mixed fertilizer/weedkiller in the yard. She stated the latter. Then late Friday I went and looked on the website and TruGreen was showing I had received my bush/tree fertilizer treatment. I then got notification on Friday that Trugreen would be out again on Monday for treating the yard. I called and talked to whoever answered the 1-800 and told them that they had just treated the yard and hopefully whoever was coming out would be fertilizing the landscaping vs the lawn. He said they would contact the technicians and made sure they did not do the lawn service again. I was there when they pulled up and noticed they were starting to treat the lawn again. I told them that had just been done and asked them had they not rec'd a call and they said "No". I then said it looked to me like they were not in the right truck to do the bush/trees. They said that was correct and they would call their supervisor. The supervisor told them to put out fertilizer under the trees that normally would go in a spreader to put out in the lawn. I was leery about letting them do that but I let them proceed. I did cancel our services since the left hand does not appear to be talking to the right hand at this company. I watered it the best I could 48 hours later since it did not rain.

Then today I noticed that sod under/around our Leland Cypress trees was turning yellow. I then realized it was yellow in the places where the fertilizer had been dumped.

One of my neighbors is also cancelling the service as they have not been happy with the way that haven't showed up as scheduled.

I am selling my house and I will make sure that whoever buys the house does not use Trugreen. Maybe I would have thought differently if someone had followed up to apologize for the mixup or to make sure that what they did in place of spraying the bush/tree fertilizer worked... that never happened.