Chicken Express

We went to the Chicken Express on Turner Plaza in Abilene, Tx around 9:30 pm. When we tried to place the order I had ordered a number 5 with liver but then realized the number 6 had hot wings. We changed our order to that and she asked what 2 sides and we had decided on 1 side but were still deciding on the other and she was rude and asked again what 2 sides. We then told her the 2 sides and she was like so that is 2 number 6s, we let her know that we only needed 1, she then said again that is 2 number 6s and what are the sides on the 2nd one. We told her again that we only wanted 1, she asked again what are the sides on the 2nd number 6. We couldn't get her to quit asking us long enough for us to let her know we only needed 1 number 6. I have worked management all my life. You are supposed to let the customer speak and then ask questions or repeat the order, not keep interrupting them. We shop there regularly and this isn't the 1st time but usually we just accept this is the way of the world but the amount you are paying your employees we should have exceptional service every time. We were literally the only customers in line. Golden chick is right around the corner and we will literally make that drive from now on. We already use Golden Chick on N 1st but my husband had his heart set on Chicken Express. This was like I said 9-930 on Friday July 23rd and we were the only car in line. If you have video we were in a silver mercedes. This store is definitely more convenient to get to and like I said we go there quite often even with crummy service, I just won't do it anymore. Too many other places to eat to settle with mediocre service. I don't know what resolution I expect, I don't care to spend anymore money there but my husband favors it over the 2 so that is where it is tough but at the end of the day, happy wife, happy life. Train your employees to let the customer finish speaking. To listen not to respond but to listen to what they are actually saying and absolutely don't interrupt!