Chicken Express
Reviews and Complaints

I recently tried the Combo Meals at Chicken Express, and I must say, they exceeded my expectations! The Express Tenders were perfectly crispy on the outside and juicy on the inside. The side order and drink complemented the meal perfectly, making it a satisfying and delicious experience. I highly recommend trying the Combo Meals for a tasty and fulfilling meal!

I arrive and placed my order. Another customer came in after I placed my order and placed his. I waited approximately 15 minutes and the customer who placed his order after I did received an order. I asked where my order was and the gentleman assured me that the customer who received an order had been waiting awhile and that he ordered before I did. I waited another 5-10 minutes and was given an order. I drove home and to my surprise was given the wrong order. I drove back to chicken express and informed the gentleman I was given the wrong order. They discovered that they gave my order to the gentleman that ordered after me. I asked for my money back and that they compensate for my trouble that they put me through and they refused. And the order I returned was tossed in the trash in front of me. One worker actually told them that this was not my fault but the fault of the workers. I just do not understand why I was not compensated in some way.

Yesterday, December 6, 2024 I went to Chicken Express in Canton, Texas. I ordered 1 leg, 1 thigh, and a small mashed potato. When I was told the total was $11 and some change. I definitely did not pay it. I left and went to Walmart and got chicken at the deli. Your company should be ashamed of incredible price gouging. I will never visit any Chicken Express again.

Dee Heller
dee.[protected]@ymail.com

The majority of your employees at the Cleburne tx store on Henderson Street openly smoke Marijuana while on break in the bathrooms and parking lot...I want to remain anonymous please...But I find it disturbing to see them grouped up smoking pot on the job..!?I can't take my family there or even trust them to serve me efficiently due to them being high...it's a disgrace...

My husband and I went to the Chicken Express in Whitehouse Texas and the manager refused to sell us a 12 piece dark because he had fried up too much white meat. This happened around 3 pm Sunday April 7. We ended up in Tyler Texas and we were able to purchase a 12 piece dark there. We ended up going way out of our way Whitehouse Texas is the closest location to us. We live in Bullard Texas maybe you should build a chicken express there. I don't agree with the policy that is in place at the Whitehouse Texas location. We are both disabled veterans and we believe that we should not have been inconvi enced in this way. Thank you for reading.

The chicken express in Alvarado tx will not take orders over the phone after 8:30pm due to them not wanting to cook more food when it's close to quitting time. Every single time I try to order I never can get anyone on the phone although I'm sitting in the parking lot watching them horseplay and run around the store as I'm calling. I let it ring about 100 times and still no answer.. this is very unprofessional and not appreciated. I order gizzards and there is a 12 minute wait so I rather call my order In and it's usually ready by the time I run to the gas station. But they just won't answer

I went tonight 11/8/23 to my local chicken express ordered a 7 piece spicy tender with okra and mash potatoes. A 4 piece spicy tender with okra and mash potatoes and a 2 piece with okra.

The spicy tenders were dry and hard. We did not receive any gravy for our order. And we never received the okra for the 2 piece. The food wasn't fresh and was horrible.

We had stopped in to eat at the Chicken Express in San Angelo, Texas. We do stop in often to grab a drink in the drive through and/or occasionally eat in. First, we stopped in on 11/01/2023 to eat a bite and had ordered two, 4 pc. chicken tender baskets with biscuits. The biscuits were like hockey pucks and so hard we couldn’t eat them. They had shrunk to half size as if they were re-heated for two days straight. Second, the young man working the register with the pink streaks in his hair was a smart [protected]@$ and came close to getting himself realigned for the comment made! We had notified the cashier that their music kept looping the same ridiculous song for a hour, the whole time we were in the lobby area eating. The young man then says “Really” in a derogatory manner. It appeared quite obvious that other people had had enough as well.

I wound not waste my time at this Chicken Express store here, unless you want nasty food and children working inside that couldn’t care less!

10/12/2023 5:21pm

DT#3138

The staffs rude comments to my sister when a simple question was asked.. Was meet with a snappy attitude saying how is she supposed to know she only works the window... Then after my sister spends $70.00 with yall we get home and the chicken is very tough old and dry the macaroni and cheese tasted awful and the gravy was very watery. I tried calling the store to speak to management four times it just rang and rang no pick up Today was picked for my wife birthday she loves yalls chicken it was supposed to be a nice family meal with my daughter wife and sister and it ended up being a terrible meal that started off with rude service which should- of been a red flag but i went ahead got the food spent $70.34 and it turned out to be just as bad as the service i received when i simply was asking if the ranch was in the bag and got a reply of how should i know i just work the window

University, 710 Earl Rudder Fwy, College Station, TX

I’m 75 years old, and fixed income…

Been using this store location for many years for take out… it seems that customer service is hindered by “Corporate Policies”…

I usually don’t have a problem, but this year, have several times, the incorrect or missing items were found after I get home…

I call, and they say I can come back, but it would cost me gas and time, so the tell me I can get it taken care of next time… But if it is over a week tuff! I do not get the “plastic wear” or plastic bag…

Mgr said it would come out of his paycheck?!? What happened to customer service? Thank You for your concern in this matter..

Bill P