Chicken Express
Reviews and Complaints

Chicken Express In Whitney, TX is consistently horrible. The food here is either way to salty or they give you cold stale food. IF they even give you all the the food you ordered. Every time I eat here, my order is wrong, missing items I ordered, and/ or the food is cold/stale/too salty.
Tonight 8/15/2016 When I called the store and spoke to the manager on duty, She was completely rude and apathetic about my experience here. Told me I had to bring back the mashed potatoes (They DIDN'T give me) to get a refund on my card. Are. you . kidding me. Really after I spent over $50 and waited over 20 minutes. The Staff didn't even tell me how long of a wait it was going to be. This is every time I dine here.

Horrible experience (dine in)today this is the third time in the past couple months go in there to order a family meal and a three-piece breast meal and was told it would be six minute wait which I was fine with, turned out to be 12 minutes only to tell me they are out of breast pieces and it will be another 20 mins. Same thing Happen the two previous times I was there and I had to change my order. I was not going to let them do this a third time so I told them I would wait and wanted the managers (Jason) number, call him as I waited for my food we talked and he would talk with his staff and offer some free tea which I don't really care for. Only to get home to the worst packing and they shorted me a chicken breast. #horribleservice #wasteofmoney #gosomewhereelse

While ordering a 20 pc. chicken strip family dinner at the 2831 N. Bryant Chicken Express there was an older man sitting on the counter watching the employees very closely. He accused the young man who was preparing my order of putting too much chicken into the box. When the server protested saying that he had not the counter sitter said he had counted the number of pieces from where he was basically accused the server of lying. I do not feel that it is appropriate or proper for an employee to be disciplined in front of customers. When I asked if counter sitter was the manager I was told no that he only managed the back (kitchen). Why was this man not in the kitchen and why was he so rude to the other employees (my server was not the only one he was criticizing)?

Please help me understand why and how there seems to consistantly be a 30 min. Wait for chicken? On 4 different occassions I have gone to the cedar hill tx location each time between 7 and 9 pm. Only to be told there is a 30 min wait on chicken? So on 3/21/2016 at 7.45 pm, I went to the drive thru and was told 30 min wait. I left and came back 35 mins later and was told the same thing, 30 min wait on chicken.? Chicken express really. Resolution, fix this issue. I shouldn't have to leave the city to get express service from chicken express. Also some customer relations training may help. Very poor attitudes working in this location!

Im writing with concerns about the poor management at Chicken Express on Sycamore School Rd, August 30 at 12:25. Not only was the MOD quite rude to me, but she gave me the wrong order. I sent my fiance to pick up food for lunch and he asked for a 2pc dark dinner with fries, roll, and corn nuggets. I received a chicken strip basket with no corn nuggets. So i called to speak with the MOD and she was very rude. She never apologized for their mistake and questioned me about why it was wrong. I explained that it was incorrect and she told me to bring it back with the receipt. I felt like that was inconsiderate because their mistake left me hungry for the remainder of the day. I was appalled at such behavior, and have a good mind to take my business elsewhere as suggested.

I hope you would look into the matter, and make sure such an incident is not repeated. Your company has been known to provide good services, and such events tarnish the company name, so please address this issue soon. I would like to be compensated with either a refund or gift card for future use and an apology. I plan on hearing from someone within weeks.

Im writing with concerns about the poor management at Chicken Express on Sycamore School Rd, August 30 at 12:25. Not only was the MOD quite rude to me, but she gave me the wrong order. I sent my fiance to pick up food for lunch and he asked for a 2pc dark dinner with fries, roll, and corn nuggets. I received a chicken strip basket with no corn nuggets. So i called to speak with the MOD and she was very rude. She never apologized for their mistake and questioned me about why it was wrong. I explained that it was incorrect and she told me to bring it back with the receipt. I felt like that was inconsiderate because their mistake left me hungry for the remainder of the day. I was appalled at such behavior, and have a good mind to take my business elsewhere as suggested.

I hope you would look into the matter, and make sure such an incident is not repeated. Your company has been known to provide good services, and such events tarnish the company name, so please address this issue soon. I would like to be compensated with either a refund or gift card for future use and an apology. I plan on hearing from someone within weeks

Spoiled chicken was being fried and sold on July 25, 2011. I know this because I was an employee until the incident occured. It was first brought to my attention while I was doing the dishes and I noticed a peculiar smell; which I had not smelled once while working there over a year. I asked the cook what it was and after a while of looking around and getting the manager involved we discovered that it was in fact the tubs of tenders, and we later discovered the raw gizzards gave off the same odor. There are two franchizers of the restaurant and one of them said to simply wash them off and they would be fine, we did wash them and they still had the same sour smell. The other owner actually came by and looked at them, but when she did she insisted that she could not smell anything, but myself and two other employees finally showed her the difference after comparing a nonsmelling tender with the contaminated tenders. She then admitted there was a difference, and she reluctatly threw away the tubs. Even though she said it was normal because it was freshly made marination put on fresh tenders, but still left the same sour smelling gizzards in the cooler. After asking around some more I figured out that the same sour smell had happened earlier on in the week but nothing was done. I also disovered that when marinating chicken, employees had used hot marination while marinating chicken to keep their hands warm and this left the raw chicken in air tight tubs with hot water and this was why the chicken had a distinct sour smell and was in fact spoiled.