Dell

Called originally to extend the warranty on a desktop I had bought and never set up - it was still in the box at the end of the first year. I wanted to extend it for one month while I set it up - I thought dell would say "fine", and give me e month. Instead, they told me (someone in india), that I would have to pay for a month. I wasn't happy. But authorized it for a month. Got a bill from the credit crd company yesterday - had been charged for a second month - called, and was told I was put on a subscription - which was not what I agreed to!
Spent 40 minutes on the phone today, being transferred over and over - having to tell the story over and over - and being reassured the next person would be the right person. Ultimately was told by a "supervisor" that they could not refund me a month, because I had already used the month - that that was how subscriptions work! [censored], I didn't subscribe!
Now they say they will send it to "corporate", and they will call me - so I can plead again to get $9.00 back - what a screwed up company-! No one in all the people I spoke with has the authority to write off $9.00?

Don't buy a thousand dollar computer from a company with no customer service!

I ordered a LCD Screen for my Dell 5160 Laptop based on Discount Electronics Recommendation on the problem I was having with my Laptop. It didn't fixed the problem. I call the Company back and told a Ken Greene that I stll had a problem with getting a display on my Laptop. He told me before sending the Screen Back I should order the connecting cable from the LCD to Laptop because that could be the problem. I did as he requested and still couldn't get a display on Laptop. I returned the LCD Screen back to Discount Electronics and was told the screen was Good and that they had return it to stock. I paid $149.15 for this screen including shipping. They told me they would issue a Store Credit for $128.16 after their testing and shipping charges. I told them I wanted the refund returned to my debit card. They told me they do not give refunds period. Everyone should stay away from this Company. Don't order anything unless you like giving money away. A better choices that I learn after the fact for Dell parts is the Parts-People. They do refund your money if the part doesn' t work out.