H-E-B

After several difficulties with the College St. location. I decided to change location to the Dowlen Rd. I had my office visit Tuesday and had all my RX forwarded to the new location. Usually I get a text message stating my rx is ready for pick up and I had not. I called in to the Dowlen location and was immediately asked to hold. I was on hold over 8 mins. When customer service finally answered I explained I was checking to see if rx was filled and also gave her the information that I was changing to her location. She informed me that my doctor's office had not sent anything. I asked "from Tues? I was sitting in her office and I witnessed her send it by computer and she was aware I was changing locations of HEB" The customer service rep. then hollars out loud "do you have anything for ____ ____?" which I know is on the verge of a HIPPA VIOLATION, due to other customers being around. She returns her voice speaking to me and says no. She say she can check. I responded by ok Check.

She then starts with an attitude and asks me check what? I informed her that she will not speak to me with attitude and i had to dumb it down for her as to why. I said you just told me that you would have to check the other location and I said ok check. so why would she give me attitude and say Check What... at this time I was done with the phone call as she proceeded to be ignorant with her mouth.

I witnessed a store manager (Gary whom I have never seen before) and his assistant manager (Her name I believe started with an A) being absolutely disgustingly rude and disrespectfully to an employee and their parent. I am assuming the employee was a minor, but the employee was having a what appeared to be a panic attack from what I saw. They parent was there to obviously helping the girl because she was crying uncontrollably. The store couldn't care less about the employee. Never once asked this girl if she was ok or needed anything. The store manager actually stated "can your child do her job or can she do anything period". I watched and observed everything from Lane #4 while checking out. The store manager had the superiority complex he spoke to the parent like they were beneath him. Absolutely sickening to see management treat people the way they do. No wonder every time I go there I don't recognize any of the workers... Sad thing is the little cashier checking me out goes "the new store manager is hateful and they always treat us like that". I guess I will be taking my business back to Kroger. They probably have a rotating door of workers by the way the management treats them. As an educator, I feel they did more harm to this family. The management couldn't careless about anyone but themselves. There was more than one customer that was disgusted by the arrogance of these managers. I exited thru the pharmacy and there was other customers saying "wow they are real pieces of work". When I was paying I was listening to the lady manager talk to them like it was all the girls fault and putting her down. She had a come back for everything wasn't even listening to the employee as to why she had the panic attack. I hope that these managers are dealt with.